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Rob T
Jul 23 2010, 09:20 AM
This thread is for reporting problems concerning any problems with gifts. Please read the following information BEFORE posting in this thread. Thank you!

Check Out The Game Guide:

Chapter 24: Gifts and Gifting (http://www.slashkey.com/forum/showthread.php?t=344878) Everything you need to know about gifts is included in this chapter.

Experiencing Difficulties With Gifting?:

1. Clear you Browser's cache and Macromedia cache files. Then restart your browser.

Click HERE (http://slashkey.com/forum/showthread.php?t=258262) for instructions on clearing your browser's cache. Click HERE (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html) to clear your macromedia cache files.

2. Uninstall then re-download your Flashplayer. Rebooting your computer after the uninstall will remove any memory of the orignal Flashplayer.

Uninstall your Flashplayer HERE (http://www.adobe.com/go/tn_14157) Download a new version HERE (http://get.adobe.com/flashplayer/)

3. Try using another browser.

4. When exchanging gifts, remember, you need to click on the 'exchange' button after choosing a new gift. Otherwise, you will receive the original gift that was sent to you.

** Note that facebook has moved the gifts to the left side under 'App Center' Click that to retrieve gifts **

You may also use the new 'My Requests' tab from within the game. This is used to accept, exchange and sending back to the person that sent you a gift.

*When posting in this thread the moderation team may need to visit your farm so please include a link to your farm in your post. The button up top is currently out of order so you will need to do so manually. Click HERE (http://www.slashkey.com/forum/showthread.php?t=308718) for instructions on linking your farm to the forum*

This thread is for players to report problems only. Any off topic posts will be removed by a moderator without notice to the user.

joosters
Sep 06 2011, 02:55 PM
when i accept a gift from someone is there supposed to be a button where i can return the same gift to them as i cant see it on the conformation page?
thanks

Taz D
Sep 06 2011, 03:43 PM
I cleared the cache and Macro files. The seeder still does not show up in my friends gift box. I can't find the Report/Controll the App. site that you told me to submit my problem. This is support and I can't find the place.
Go to your Farm. Scroll the whole page down to the bottom. This is what you are looking for:
http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/185447_233631273339108_100000767109621_577815_3125 623_n.jpg

Tiger Laybourne
Sep 06 2011, 05:49 PM
when i accept a gift from someone is there supposed to be a button where i can return the same gift to them as i cant see it on the conformation page?
thanks

Hello,
If you have already sent that person a gift you won't see the return gift option.

ftjill
Sep 07 2011, 11:11 PM
Tonight when sending gifts I was able to send 26 gifts. When I tried to send the next 26 gifts I got a face book message saying I had reached my limit - try again tomorrow.

I went out of farm town, came back in and was able to send gifts to 26 more players. But when I tried the next 26 people, I got the face book message again and could not send gifts to any more players.

I've had no problem sending to all the players in my list twice a day for months. I really hope face book is not going to limit the number of players who can receive gifts in a day again.

Is anyone else having this problem?:mad::(

JAS0643
Sep 07 2011, 11:24 PM
Tonight when sending gifts I was able to send 26 gifts. When I tried to send the next 26 gifts I got a face book message saying I had reached my limit - try again tomorrow.

I went out of farm town, came back in and was able to send gifts to 26 more players. But when I tried the next 26 people, I got the face book message again and could not send gifts to any more players.

I've had no problem sending to all the players in my list twice a day for months. I really hope face book is not going to limit the number of players who can receive gifts in a day again.

Is anyone else having this problem?:mad::(

Facebook has always limited the number of gifts we could send to people. The number can change without notice but it has been 26 for some time now.

caligirl62
Sep 07 2011, 11:35 PM
OK I HAVE A PROBLEM!! i have to stables on one farm...a smaller AND a larger one!! will i b able to harvest both with two on one farm? PLEASE PLEASE HELP!!!

Taz D
Sep 08 2011, 12:32 AM
OK I HAVE A PROBLEM!! i have to stables on one farm...a smaller AND a larger one!! will i b able to harvest both with two on one farm? PLEASE PLEASE HELP!!!
No they need to be on separate farms. Just like any facility in Farm Town you cannot have more than one of each on a farm. The second one becomes just a decoration.

Kath-H
Sep 08 2011, 01:44 AM
Facebook has always limited the number of gifts we could send to people. The number can change without notice but it has been 26 for some time now.

Yes, but it was possible, until today, to go back to the gifting page and send another 26. And another, and so on. Today I picked 26 people to send to, only 11 got sent, and going back I was told I had run out of gifts to send.

Oh well, time to try plan B ;)

caligirl62
Sep 08 2011, 11:16 AM
No they need to be on separate farms. Just like any facility in Farm Town you cannot have more than one of each on a farm. The second one becomes just a decoration.

thank u hon.:(

mariann820
Sep 08 2011, 07:14 PM
I am not able to receive gifts either, it just goes straight to the game after i accept the gift, can you fix it PLEASE !! THANKS

Taz D
Sep 08 2011, 07:36 PM
I am not able to receive gifts either, it just goes straight to the game after i accept the gift, can you fix it PLEASE !! THANKS
Did you accept a gift, then say yes and it go back and you try to accept one again and then took you to the farm on the second one? If so then what is happening is Facebook is not clearing the first gift and leaving it in the list. Try accepting the second one in the list each time and that should get you past that problem.

nickyjoe
Sep 09 2011, 06:11 PM
can someone help me.i cant send gifts tp people,a pop up keep saying youre out of requests, WHY???please help.

nickyjoe
Sep 09 2011, 06:13 PM
can someone tell me if we are limited to 26 ppl only,regarding sending gifts, because i cant sent gifts to all of my farmtown friends.pls reply.

Taz D
Sep 09 2011, 06:31 PM
can someone tell me if we are limited to 26 ppl only,regarding sending gifts, because i cant sent gifts to all of my farmtown friends.pls reply.
Yes you are limited, but the limit just changed to 35 from 26. You have to wait 3 -4 hours before you can send any more.

ShaneD
Sep 10 2011, 06:12 PM
I resently bought a havester for a freind and sent it to her but she never received it..help please it was a 4x4 harvester 45 farm cash

Tony D
Sep 10 2011, 06:19 PM
I resently bought a havester for a freind and sent it to her but she never received it..help please it was a 4x4 harvester 45 farm cashHi, did she look in her gift box ?

ShaneD
Sep 10 2011, 11:52 PM
Yeah she checked her gifts and her game requests and nothing.

Tony D
Sep 11 2011, 01:13 AM
Yeah she checked her gifts and her game requests and nothing.Hi, sorry just to clarify did she look in her gift box in the Farm Town game ?

denah0855
Sep 11 2011, 07:32 PM
I have 2 friends on face book that send me gifts that I never can retrieve. I am able to get them from all of my other neighbors. WHen I click accept on these 2, the gifts always disappear. Any suggestions.

LAura Perry
Sep 12 2011, 01:05 AM
I can not recieve any gifts from my neighbors...what do I do?

Tony D
Sep 12 2011, 01:08 AM
I can not recieve any gifts from my neighbors...what do I do?Hi are you getting any Farm Town posts on your homepage ?

Tiger Laybourne
Sep 12 2011, 07:54 AM
I have 2 friends on face book that send me gifts that I never can retrieve. I am able to get them from all of my other neighbors. WHen I click accept on these 2, the gifts always disappear. Any suggestions.

Hello,

I've moved your post to the official thread for you, please try the suggestions listed in the 1st post on page 1.

Thank you

sjvalentine1@verizon.net
Sep 12 2011, 12:07 PM
Websters dictionary state that a gift is something given out without any expectation of getting anything in return. On Farm Town we have a section in which we can give gifts to our friends and neighbors that they may use on their farms. Some of us give gifts to our neighbors and friends everyday. Some just receive the gifts and never send any out. It just part of the game and is accept by all. So why is there an limitation put on sending out gifts on a daily basis. Prior to the recent changes to the game, we could send out gifts to 26 individuals each time we posted gifts. There was not limitations as to how many times we posted. When we ran out of friends and neighbors to send gifts to we were done. Today, since the changes to the game we are limited to sending out gifts to only 70 friends or neighbors and no more. This is terrible. There should be no limitation on sending out gifts. I have read your Chapter on sending gifts and your excuse is that it is a Facebook problems. There should be a way to fix this problem because it hurts the game,and I am quite certain that the administrators and coders can retified this with a few short changes to the game. Please do so and give the player back the spirit of the game that it was intended to give.

Tony D
Sep 12 2011, 12:22 PM
Websters dictionary state that a gift is something given out without any expectation of getting anything in return. On Farm Town we have a section in which we can give gifts to our friends and neighbors that they may use on their farms. Some of us give gifts to our neighbors and friends everyday. Some just receive the gifts and never send any out. It just part of the game and is accept by all. So why is there an limitation put on sending out gifts on a daily basis. Prior to the recent changes to the game, we could send out gifts to 26 individuals each time we posted gifts. There was not limitations as to how many times we posted. When we ran out of friends and neighbors to send gifts to we were done. Today, since the changes to the game we are limited to sending out gifts to only 70 friends or neighbors and no more. This is terrible. There should be no limitation on sending out gifts. I have read your Chapter on sending gifts and your excuse is that it is a Facebook problems. There should be a way to fix this problem because it hurts the game,and I am quite certain that the administrators and coders can retified this with a few short changes to the game. Please do so and give the player back the spirit of the game that it was intended to give.Hi the Gift limits are set by Facebook, not Farm Town... So there is little that can be done by the Developers.

bikerladyLinda
Sep 13 2011, 07:46 PM
I have about 20 gifts (onions) in my gift storage. I click on it to put all gifts in storage and it won't let me store the onions. It will let me store any other gift I've received, just won't let me do the onions. They stay there, clogging up my gifts. What do I do? Thanks

bikerladyLinda
Sep 13 2011, 07:50 PM
I have about 18 onion gifts in my gifts. I click on put in storage and it won't let me. It lets me put all other gifts into my storage, but not the onions. It's clogging up my gifts. What can I do? Thanks

Taz D
Sep 13 2011, 09:08 PM
I have about 18 onion gifts in my gifts. I click on put in storage and it won't let me. It lets me put all other gifts into my storage, but not the onions. It's clogging up my gifts. What can I do? Thanks
Try clearing your cache and macromedia files. It could be that they already transferred and are just not clearing from the gifts. Instructions on how to do that are here:
http://www.slashkey.com/forum/showthread.php?t=352666

Prada
Sep 13 2011, 09:33 PM
I too have been experiencing trouble with gift receiving and exchanging,for months, yes I too am fed up of seing almond,chestnut or whatever nuts ... what I do now is don't log into farm town just face book where your gifts are in your apps. that way it works for me, then when you go to farm town they are all there . hope this helps ,cuz it helps me . good luck .

jestevenson59
Sep 16 2011, 10:03 AM
I have 18 onions in my gift box that I can't retrieve, I put everything into my storage and the onions are still there no matter what. Hope someone can help me with this.

nanasuieb
Sep 16 2011, 03:38 PM
I am having trouble receiving my gifts today. Is anyone else having the problem besides my husband? We are on different computers and different FT servers. Cache cleared, computer even restarted, but no luck. Any help would be greatly appreciated.

Taz D
Sep 16 2011, 04:02 PM
I am having trouble receiving my gifts today. Is anyone else having the problem besides my husband? We are on different computers and different FT servers. Cache cleared, computer even restarted, but no luck. Any help would be greatly appreciated.
What kind of trouble are you having?

Stacy Farmer Smith
Sep 16 2011, 10:16 PM
Can't send gifts. There is a box to the right of my box (where you ck. friends names), that has advertisements in it. When I go to ck. friends names, the advertisement box jumps continually..the scroll barely moves...after I ck. boxes, click send, nothing happens. I think the advertisement box is causing this. Any ideas on how to fix? Thanks

anne gade
Sep 16 2011, 11:02 PM
Farm Town allows me to send from 2 to 23 gifts a day. This has been going on for 2 weeks, neighbors are fed up with problems and have stopped playing.is there an answer from farm Town as to what to do? I have emptied cache and gone through other procedures, hasn't made a difference. I have or had over 100 neighbors...

Taz D
Sep 17 2011, 01:25 AM
Farm Town allows me to send from 2 to 23 gifts a day. This has been going on for 2 weeks, neighbors are fed up with problems and have stopped playing.is there an answer from farm Town as to what to do? I have emptied cache and gone through other procedures, hasn't made a difference. I have or had over 100 neighbors...
Facebook controls the number of gifts we can send and not Farm Town. However they have raised the limit to 35 from 26. Are you sending gifts by the neighbor link below your farm or sending return gifts when you accept one or sending neighbor requests before going to main gif page to send. All of those count toward your total. Also I have found if I close out of Farm Town and come back in then I can go send another batch almost immediately.

jestevenson59
Sep 17 2011, 10:31 AM
old gifts not being emptied in the gift box.

Tiger Laybourne
Sep 17 2011, 10:34 AM
old gifts not being emptied in the gift box.

Were any of theses gifts from free gift sites?

jestevenson59
Sep 17 2011, 10:42 AM
yes they are from a free site.
does this make a difference, it's never happened before.

Tiger Laybourne
Sep 17 2011, 11:08 AM
yes they are from a free site.
does this make a difference, it's never happened before.

Hello,

Yes, free gift links sites are not endorsed or by slashkey. They have been known to cause problem like yours and worse. I wouldn't use that site again, as it has caused you a problem. Only thing i can suggest is, you try clearing your cache and macromedia files, close browser, and reload game. See if that corrects it. Instructions , if you need them, can be found........
http://www.slashkey.com/forum/showthread.php?t=352666

jestevenson59
Sep 17 2011, 12:23 PM
I have emptied my cashe, cleared everything I can think of, closed the program, when I open back up I still can't get rid of the 18 gifts. Any other ideas?

Tiger Laybourne
Sep 17 2011, 07:48 PM
I have emptied my cashe, cleared everything I can think of, closed the program, when I open back up I still can't get rid of the 18 gifts. Any other ideas?

Hello,

As that didn't help. The only thing left to do is contact FT suuort and see if they can help.

To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This App', and then fill out a support ticket. The time it takes for a response is dependant on the amount of support tickets they have already received.

hmccormick
Sep 18 2011, 04:20 PM
I am having problems with accepting gifts and also when i send a gift my page is white and it is not sending the gift.

Tiger Laybourne
Sep 18 2011, 04:34 PM
I am having problems with accepting gifts and also when i send a gift my page is white and it is not sending the gift.

Hello,

Welcome to the forum :) When you have seen this reply i will move our posts to the official thread for you.

In the meantime......

Try clearing your cache and macromedia files, close browser, and reload game, which will get rid of any old data that may have caused the problem. Instructions , if you need them, can be found........
http://www.slashkey.com/forum/showthread.php?t=352666

If, after trying those, you still have problems with gifts, please read the 1st post on page 1 of the following link. Post a reply in that thread, which also the thread where i will move our posts to.

Thank you

NancyHammer
Sep 19 2011, 06:28 PM
I am not getting or receiving any gifts. I had quit play for a few months and just came back .I didn't not have the problem before.
Nancy

Tiger Laybourne
Sep 19 2011, 06:40 PM
I am not getting or receiving any gifts. I had quit play for a few months and just came back .I didn't not have the problem before.
Nancy

Hello,

Are they not showing up under "game requests" ?
Could you have blocked the gifts in your settings when you quit playing? Check your news feed settings. Go to your "privacy settings" for FB and scroll down to "Blocked People and Apps". Click on "Manage Blocking" and scroll down. You need to check "Block app invites " for any gifts blocked from specific users.

barbwag
Sep 19 2011, 08:57 PM
I have received gifts from friends and they are listed under my farm but the link to accept them is gone-help please!!!

Tiger Laybourne
Sep 19 2011, 09:03 PM
I have received gifts from friends and they are listed under my farm but the link to accept them is gone-help please!!!

Hello,

All FT gifts sent , show up in the "game requests" section. The friends activity panel does not update when you have accepted one already sent. If you don't think that is what has happened try the suggestions listed in the 1st post on page 1 and make sure you haven't blocked any requests being sent to you.

Coffee1
Sep 21 2011, 07:13 AM
Hello, I would like to know what has happen to the sending gift area? Before I could send out as many gifts as I wanted which was nice if you do it once a day. Now I can only send out 35 once a day. What or why is that.I really miss that feature,Thanks for taking the time to read this :)
Hugs Coffee

Taz D
Sep 21 2011, 11:09 AM
Hello, I would like to know what has happen to the sending gift area? Before I could send out as many gifts as I wanted which was nice if you do it once a day. Now I can only send out 35 once a day. What or why is that.I really miss that feature,Thanks for taking the time to read this :)
Hugs Coffee
The number of gifts you can send is controlled by Facebook and not by Farm Town. What I have found that works is to close Farm Town after sending the first batch then re-open it and go send a second batch.

Kay357
Sep 21 2011, 11:32 AM
With the new changes in Facebook, the game requests are no longer on the left side of the home page..... How do we accept gifts now????

Kay357
Sep 21 2011, 11:33 AM
Never mind... :) After I went into the "apps" and clicked on it, it now shows up on the left again.....

Mrfrog63
Sep 21 2011, 10:12 PM
I can send gifts but I have not received a gift in a long time. When I start playing, at the bottom of the page it shows:
neighbor name: sent you a gift
Send Gift Visit Farm

Thanks for the help.
:cool:

amberdh
Sep 21 2011, 10:33 PM
I can send gifts but I have not received a gift in a long time. When I start playing, at the bottom of the page it shows:
neighbor name: sent you a gift
Send Gift Visit Farm

Thanks for the help.
:cool:

Hi there. Welcome to the forum. I have merged your post into this official thread. :)

When did this start? There have been a lot of changes here in farmtown and in facebook. So that may be the problem and we will have to wait for things to settle.

If this is ongoing, could you please read the first post in this thread and there are a few troubleshooting things you can try.

Let us know if the problem continues or if you have any further questions. Thank you!

Mrfrog63
Sep 22 2011, 02:09 AM
Hi there. Welcome to the forum. I have merged your post into this official thread. :)

When did this start? There have been a lot of changes here in farmtown and in facebook. So that may be the problem and we will have to wait for things to settle.

If this is ongoing, could you please read the first post in this thread and there are a few troubleshooting things you can try.

Let us know if the problem continues or if you have any further questions. Thank you!

It's been going on for awhile. It's not been in the "game requests" section. also.

Taz D
Sep 22 2011, 11:07 AM
I can send gifts but I have not received a gift in a long time. When I start playing, at the bottom of the page it shows:
neighbor name: sent you a gift
Send Gift Visit Farm

Thanks for the help.
:cool:
If you see this at the bottom of your screen then these are gifts you have already accepted. New gifts do not show in that until you have accepted them. That is why you don't see them in your game requests. Ask one of your neighbors to send you a new gift then look in your game requests and see if it is there.

shirley_tren@yahoo.com
Sep 22 2011, 05:53 PM
when i recevie gifts it will say soand so sent you a gift and 5 others but i only get 1
why

Taz D
Sep 22 2011, 05:56 PM
when i recevie gifts it will say soand so sent you a gift and 5 others but i only get 1
why
If you are talking about the notifications you get on your Home page, that is a 24 hour accumulated list. As each person sends you a gift during the course of a day, then it adds to that list.

Jan's Place
Sep 22 2011, 09:23 PM
I cannot receive my gifts. When I accept them, they disappear. I have Cleared my catche and media files and rebooted. So far, nothing has worked. This just started happening with the new release.

Taz D
Sep 22 2011, 10:42 PM
I cannot receive my gifts. When I accept them, they disappear. I have Cleared my catche and media files and rebooted. So far, nothing has worked. This just started happening with the new release.
Is it that after you havce accepted the first one and then click yes to collect more that this happens when you click on the top one again? If so it is that Facebook is not clearing out that the previously accepted one. Try skipping that one and try the 2nd one in line.

Jan's Place
Sep 23 2011, 11:20 AM
It doesn't seem to matter if it is the top gift or one in the middle. As soon as I click accept, it disappears and does ot let me get to the accept or change
page. I'm still on the list of gifts page and it does not go into my gifts box in FT. It's just gone.

honeyg56
Sep 24 2011, 03:33 AM
I have been unable to send gifts for the last 4 days to anyone in the new lists that have just been released. I can send gifts if I do it 1 at a time but not via the Facebook Friend Lists.

I have emailed the developers several times but not had the courtesy of a response. Does anyone know how to fix this?

Taz D
Sep 24 2011, 07:20 AM
I have been unable to send gifts for the last 4 days to anyone in the new lists that have just been released. I can send gifts if I do it 1 at a time but not via the Facebook Friend Lists.

I have emailed the developers several times but not had the courtesy of a response. Does anyone know how to fix this?
For one thing this would not be a Farm Town problem since the groupings are supplied to that function by Facebook.
What happens when you try to send to your lists?

honeyg56
Sep 24 2011, 08:52 AM
I go into Facebook Friends list to send the gift and in doesn't allow you to click on the filter friends, the amount of friends shows as ().

I don't know how to send you a screenshot

Taz D
Sep 24 2011, 03:53 PM
I go into Facebook Friends list to send the gift and in doesn't allow you to click on the filter friends, the amount of friends shows as ().

I don't know how to send you a screenshot
Assuming you have created a Farm Town list for this purpose, have you checked to make sure that you still have those lists?

honeyg56
Sep 25 2011, 05:36 AM
yeah the lists are still there Taz, its driving me mad. I have been able to send 35 gifts from firefox this morning but not from Chrome

FarmerJaime
Sep 25 2011, 09:10 AM
There is only 1 FT gift available to accept, when I know there should be more. Help?

Taz D
Sep 25 2011, 01:15 PM
yeah the lists are still there Taz, its driving me mad. I have been able to send 35 gifts from firefox this morning but not from Chrome
Are you using any plugins in Chrome like to remove the App Ticker? If so you may want to turn those off one at a time and see if that helps. I have Chrome but don't use it much and haven't seen this problem.

Lavenda
Sep 25 2011, 03:55 PM
do you play a lot of other games and have a lot of gifts for them on your gift page? Usually if there is more gifts than what it is displaying there is a "show more" link under the displayed gifts for each game, but for some reason I have at least one that only shows one gift when there are three, and the others only show up as I accept gifts from other games and this "makes room" somehow.

Verse
Sep 28 2011, 06:39 AM
Please help us !

honeyg56
Sep 28 2011, 07:27 AM
After spending a week messing about with it, I uninstalled Chrome and reinstalled it, then disabled all extensions, cleared cache, cookies passwords everything, now working fine - without the assistance of Chrome, FT, or FB developers, who couldn't be bothered to respond!!

Jan's Place
Sep 28 2011, 10:04 AM
When I click on ACCEPT to get my gifts they disappear. The screen does not go to the "accept/exchange" page, nor does it go to my gift box. Any Suggestions? I have cleared Catche and Multi media and have Flash 10 installed.

al_bundy
Sep 28 2011, 10:19 AM
When I click on ACCEPT to get my gifts they disappear. The screen does not go to the "accept/exchange" page, nor does it go to my gift box. Any Suggestions? I have cleared Catche and Multi media and have Flash 10 installed.

Hi have you by chance accepted gifts from a external gift site?

usually when you click accept and it goes direct to the play instead of the option to exchange means you have allready accepted a gift with the same id that day.

hope I have helped.

Daisy L. Mae
Sep 28 2011, 10:24 PM
Gifting problems:
My message said, (not putting names, saying person instead), Person, Person and 10 other friends sent you requests in Farm Town. I opened my messages, received and sent three gifts. On the fourth a really odd things happened, I was sent to an app or window (whatever you call it) titled "Games".

Normally it opens up in a window showing each individual who has sent a gift, and you select Accept or the other. This window did not come up.

Really need to fix this. Tried your ideas set out above and still same result. Did I perhaps hit a wrong thing?

Taz D
Sep 28 2011, 11:03 PM
Gifting problems:
My message said, (not putting names, saying person instead), Person, Person and 10 other friends sent you requests in Farm Town. I opened my messages, received and sent three gifts. On the fourth a really odd things happened, I was sent to an app or window (whatever you call it) titled "Games".

Normally it opens up in a window showing each individual who has sent a gift, and you select Accept or the other. This window did not come up.

Really need to fix this. Tried your ideas set out above and still same result. Did I perhaps hit a wrong thing?
That "Games" is an application on Facebook and has nothing to do with Farm Town. The Games Requests area on Facebook is for all application/games on Facebook and not just for Farm Town. Someone must have sent you an invitation to that application.

Daisy L. Mae
Sep 28 2011, 11:29 PM
Still need to know how to fix the gift problem, and how do I remove this GAMES app?

Taz D
Sep 28 2011, 11:39 PM
Still need to know how to fix the gift problem, and how do I remove this GAMES app?
Did you allow it to access your information? If so then you should be able to go to Account Settings, click on Apps in the left column and and next to Edit for that application there should be an X. Click on that to remove it.
This shouldn't keep you from going to Game Requests in the left column of your Home Page and getting to your gifts.

pennysworth
Sep 29 2011, 07:30 AM
Tried to post this in the glitch forum but would not let me.

Anyway when I go to the free gifts page, I can pick the gift I want to send. But when I get to the next page to choose who I want to send gifts to there are no neighbor names to choose.

So can not send gifts to my neighbors.

I cleared cache and all that, and did not help.

Penny

Janiece
Sep 30 2011, 11:47 PM
Game has been difficult to use since about 2 weeks before the last upgrade. One of the major things that's wrong is that I can't get flour. When I work my windmill, the flour doesn't show in my storage. When I accept gifts, the flour doesn't show. When I post asking for flour, many people send and I accept but it doesn't show in my storage. Sometimes I can get some by accessing offsite free gifts.

This is an example but I can't always get other things either. When I work others' facilities or just send them something (where I should get something also) I don't always get it.

I thought this would clear up after the September 20 launch because I have had problems before and that cleared it up.

I clear the cache everyday and have deleted the cdn.slashkey file twice just recently so that's not the problem. My monitor jumps around also. I can move it with the mouse but it jumps back. Sometimes, it just jumps off the viewing area. I can't work my own facilities. It does not do that with other programs so I have to think it is a Farm Town problem.

I have enjoyed playing Farm Town for about 3 years but these issues has made it too difficult when the time and work doesn't yield anything. Please let me know if you can fix this.

Taz D
Oct 01 2011, 11:33 AM
Game has been difficult to use since about 2 weeks before the last upgrade. One of the major things that's wrong is that I can't get flour. When I work my windmill, the flour doesn't show in my storage. When I accept gifts, the flour doesn't show. When I post asking for flour, many people send and I accept but it doesn't show in my storage. Sometimes I can get some by accessing offsite free gifts.

This is an example but I can't always get other things either. When I work others' facilities or just send them something (where I should get something also) I don't always get it.

I thought this would clear up after the September 20 launch because I have had problems before and that cleared it up.

I clear the cache everyday and have deleted the cdn.slashkey file twice just recently so that's not the problem. My monitor jumps around also. I can move it with the mouse but it jumps back. Sometimes, it just jumps off the viewing area. I can't work my own facilities. It does not do that with other programs so I have to think it is a Farm Town problem.

I have enjoyed playing Farm Town for about 3 years but these issues has made it too difficult when the time and work doesn't yield anything. Please let me know if you can fix this.
For the monitor jumping around, check your preferences (wrench up top) and make sure that "Follow avatar" isn't checked.
For the missing items are you also getting time-outs and disconnections from the server?

Janiece
Oct 01 2011, 01:36 PM
YES!! Follow Avatar was checked for some reason I can't explain, but I unchecked and it seems to have corrected the problem. THANK YOU! THANK YOU!

I have not been timed out in quite a while. Very occasionally I lose the connection but not often.

Taz D
Oct 01 2011, 01:48 PM
YES!! Follow Avatar was checked for some reason I can't explain, but I unchecked and it seems to have corrected the problem. THANK YOU! THANK YOU!

I have not been timed out in quite a while. Very occasionally I lose the connection but not often.
One other thing I noticed from your post is that you say you ask for flour many people send. Are you asking for Flour from within the windmill? You have to remember when you post for ingredients posts that is what you get and not the end product. So if you are posting for ingredients for flour from the windmill then what you get is wheat to make flour. Try posting for ingedients for bread (takes 2 flour to make) and that will get you flour.
When you are checking in your storage for flour are you setting your filter to All or to From Facilities? Those are the only two lists that will show it.
Now with the new addition of the ingredient amount to our facility manager you can also check how much flour you have. For example if you open the bakery, then click on the question mark for Bread, it says it requires 2 flour. If you hover your mouse over the flour icon it will tell you how much flour you have in storage.

Janiece
Oct 01 2011, 03:47 PM
I'm printing your reply so that I can double check each point. I haven't kept up specifically with how many of each; so, when I began to notice that I would run out of something as soon as I tried to use it, flour, sugar, milk, eggs, you name it. I had just accepted several batches and I had just sent the same and expected to get some from that as well. (I checked under "All" because I wasn't sure it would show up in the Facilities.) At one point, I thought they had changed the requirements for the ingredients and I'm still not sure that they didn't do that for the Chocolate! Anyway, I have become extremely frustrated and don't play as much as I used to. I will go back over what you said and make sure I'm doing everything right. Thank you for your help.

Taz D
Oct 01 2011, 04:17 PM
I'm printing your reply so that I can double check each point. I haven't kept up specifically with how many of each; so, when I began to notice that I would run out of something as soon as I tried to use it, flour, sugar, milk, eggs, you name it. I had just accepted several batches and I had just sent the same and expected to get some from that as well. (I checked under "All" because I wasn't sure it would show up in the Facilities.) At one point, I thought they had changed the requirements for the ingredients and I'm still not sure that they didn't do that for the Chocolate! Anyway, I have become extremely frustrated and don't play as much as I used to. I will go back over what you said and make sure I'm doing everything right. Thank you for your help.
As they have added more facilities then requirements have gone up, specially basic items like flour, eggs, milk, metal sheets, etc. As you quoted chocolate we did have chocolate covered peanuts added to confectionary. Egg use alone has risen to something like 1800 to max out facilities even with only 1 of each. With egg collection at only once a day it is hard to get enough for a fill.

Sandie Angel
Oct 02 2011, 09:37 AM
Hello Dev. Team:

I'm having a new problem as of yesterday. I've posted for help on the wall for the things I need in Farm Town, people clicked on my links and I could see them in my giftbox, but when I sent them to my storage I could not find them in my storage anywhere. Why is that> Please fix this problem for me ASAP.

Thank you!

Sandie Angel :confused:

kattykaren01
Oct 02 2011, 09:44 AM
Having a problem within the store element of farmtown. I've noticed that since the new update i can no longer see the next facility i am aiming to buy. I have not been able to buy any since level 119 and cant see anymore after that. Plz can someone help as im sure i should have more facilities by now :confused:

Taz D
Oct 02 2011, 12:25 PM
Hello Dev. Team:

I'm having a new problem as of yesterday. I've posted for help on the wall for the things I need in Farm Town, people clicked on my links and I could see them in my giftbox, but when I sent them to my storage I could not find them in my storage anywhere. Why is that> Please fix this problem for me ASAP.

Thank you!

Sandie Angel :confused:
What are you posting for help for? When you post for help to get an item you are actually posting for ingredients to make that item. As an example if you are posting for ingredients help for flour, then what you are getting is wheat to make flour. If you post for bread then what you get is flour to make the bread.

Sandie Angel
Oct 02 2011, 02:09 PM
What are you posting for help for? When you post for help to get an item you are actually posting for ingredients to make that item. As an example if you are posting for ingredients help for flour, then what you are getting is wheat to make flour. If you post for bread then what you get is flour to make the bread.

I've posted the hospital bed. I know what has happened. I must have used the cotton that people had sent me to load up something else before I got to the hospital bed. Thanks TAZ!!

Okay, I think I can wait on that. Will grow my own cotton for now. Thank you for your prompt response!!

Sandie Angel :)

Lavenda
Oct 02 2011, 05:37 PM
Having a problem within the store element of farmtown. I've noticed that since the new update i can no longer see the next facility i am aiming to buy. I have not been able to buy any since level 119 and cant see anymore after that. Plz can someone help as im sure i should have more facilities by now :confused:

are you having issues with any other section of the store or is it just the facility section? Come to think of it, I'm not sure what level the latest facilities unlock at but there may not actually be any more to unlock. If the Hospital is the last facility showing then there are no more (currently) to unloock

pixierobinson24
Oct 02 2011, 06:35 PM
I spent at least 30 minutes accepting gifts, exchanging and sending new ones out on Saturday October 1... only to go to my gift box and finding no gifts at all. Again Sunday, I looked for these gifts before accepting more, and they are still not there. Where did they go? Were the gifts sent to my farmer friends? It takes much too long to accept gifts in the first place, but to loose them is maddening. Plus, Slashkey.com, did not accept me when I came to report this, and it took at lease another 30 minutes to get a new password. I am very disillusioned with all this... If you are so affraid of someone altering other peoples posts... change your set up on FORUM... this system is maddening.

amberdh
Oct 02 2011, 07:50 PM
I spent at least 30 minutes accepting gifts, exchanging and sending new ones out on Saturday October 1... only to go to my gift box and finding no gifts at all. Again Sunday, I looked for these gifts before accepting more, and they are still not there. Where did they go? Were the gifts sent to my farmer friends? It takes much too long to accept gifts in the first place, but to loose them is maddening. Plus, Slashkey.com, did not accept me when I came to report this, and it took at lease another 30 minutes to get a new password. I am very disillusioned with all this... If you are so affraid of someone altering other peoples posts... change your set up on FORUM... this system is maddening.

Hi there. I have merged your post into this official thread :)

So sorry for all the troubles! I am unclear on what happened here with your forum account but I certainly can understand your frustrations.

As far as the gifting issues I have couple questions that may help us find where the problem is...... Do you clear your browsing history/caches on a regular basis? Is this problem happening on more than one browser? Has this only been happening since facebook made the changes? Do you have the latest version of abobe flashplayer installed?

Talk to you soon!

notsooldlady
Oct 03 2011, 05:47 AM
Trying to accept gifts, cuts to farm and gift never appears in gift area. Has been going on for weeks.

Lavenda
Oct 03 2011, 05:31 PM
Trying to accept gifts, cuts to farm and gift never appears in gift area. Has been going on for weeks.

this usually happens when you have already accepted a gift or the gift has been accepted too many times. If you are not using a gift site, then it's possible the links for the gifts sent to you have been shared on a gift site and others have collected them before you have had a chance. Each gift you accept needs to have a different time stamp, so another possibility is a neighbour has tried sending multiple gifts in a row (eg accidentally double clicking) and the gifts are not unique so you are redirected to your farm. However, if this has been happening for weeks I doubt it is the later

Grammy Snowbird
Oct 04 2011, 07:09 PM
When I click on "accept gift" it takes me immediately to my default farm. This has been happening since this morning. The gifts do not show up in my gift box.

Grammy Snowbird
Oct 05 2011, 06:51 AM
No change. Can get an occasional gift but usually can't.

Grammy Snowbird
Oct 05 2011, 04:09 PM
I have been able to accept 3 gifts today, 1 at a time. This, of course, creates the problem that I don't know if I have received a message on my farm because the "Games" number on the left of my home page is always at 20+. Is anything being done about this?

junkinb
Oct 05 2011, 04:28 PM
I have gifts in my gift box (mushrooms) that will not move to storage. Also I cannot move items from storage to my farm.

Taz D
Oct 05 2011, 04:42 PM
I have gifts in my gift box (mushrooms) that will not move to storage. Also I cannot move items from storage to my farm.
Try clearing your cache and macromedia files.Instructions on how to do this are in the following link:
http://www.slashkey.com/forum/showthread.php?t=352666
Also for moving things from storage make sure you have an area larger than the object be able to set it down on the farm. Make sure nothing is hidden so you can see if anything is in the way.

Taz D
Oct 05 2011, 04:47 PM
I have been able to accept 3 gifts today, 1 at a time. This, of course, creates the problem that I don't know if I have received a message on my farm because the "Games" number on the left of my home page is always at 20+. Is anything being done about this?
The Game Requests number isn't where messages are shown. Messages are shown as a number next to the link to your farm.
Don't know about your gift problem as the only time I have had this problem it was the accepted gift not clearing so I end up clicking on it again and that is a Facebook caused problem. Haven't had it happen but very infrequently.

NancyHammer
Oct 05 2011, 06:00 PM
I hadn't played for a while and started again about three weeks ago. I cannot give or receive gifts.I checked my Facebook settings and they are all ok.I didn't see nothing blocked for this game.I need help.

Nancy

Tony D
Oct 05 2011, 06:15 PM
I hadn't played for a while and started again about three weeks ago. I cannot give or receive gifts.I checked my Facebook settings and they are all ok.I didn't see nothing blocked for this game.I need help.

NancyHi, what happens when you try to send gifts ?

Grammy Snowbird
Oct 05 2011, 08:22 PM
The Game Requests number isn't where messages are shown. Messages are shown as a number next to the link to your farm.
Don't know about your gift problem as the only time I have had this problem it was the accepted gift not clearing so I end up clicking on it again and that is a Facebook caused problem. Haven't had it happen but very infrequently.

Yes, now you mention it, the number of messages shows up next to the FT link. However, at the same time the gift glltch began I also stopped getting notification of messages. I still cannot collect more than the occasional gift. None of my settings has been changed since before this began. My cache clears automatically. A couple of my neighbors have noticed they are not able to get their gifts either. There is a problem.

KEKLAOL
Oct 05 2011, 08:39 PM
hello dev. Team:

I'm having a new problem as of yesterday. I've posted for help on the wall for the things i need in farm town, people clicked on my links and i could see them in my giftbox, but when i sent them to my storage i could not find them in my storage anywhere. Why is that> please fix this problem for me asap.

Thank you!

Sandie angel :confused:
i am having this problem also. I watched carefully this evening. Stored my gifts. 9 petro chem barrelsl. None got to my storage. I keep posting them because i never have enough. With all that i have received in the last week, i should have lots. But all that i have is what i get from my oil refinery.

I will have to check other figts to see if they are getting there.

Thank you for looking into this.

Taz D
Oct 05 2011, 08:51 PM
i am having this problem also. I watched carefully this evening. Stored my gifts. 9 petro chem barrelsl. None got to my storage. I keep posting them because i never have enough. With all that i have received in the last week, i should have lots. But all that i have is what i get from my oil refinery.

I will have to check other figts to see if they are getting there.

Thank you for looking into this.
Did you ask for petrochemical barrels in the refinery? That would actually be the ingredients to make those which would be crude oil barrels. To get petrochemical barrels you need to ask in the petrochemical plant for turpentine or one of the other products in it, to get petrochemical barrels.

France Larochelle
Oct 11 2011, 07:40 PM
Hi,

I need some help. I cannot get the gifts the app request. The page is blank. Where else can I get the gifts or can someon help me with the problem.

I am new here.

Thanks

al_bundy
Oct 11 2011, 07:44 PM
Hi,

I need some help. I cannot get the gifts the app request. The page is blank. Where else can I get the gifts or can someon help me with the problem.

I am new here.

Thanks

Hi im not sure what you mean the app request is blank do you mean when you try to load farmtown all you get is a blank page?

France Larochelle
Oct 11 2011, 08:23 PM
Hi,

I will try to explain better. I am at the home facebook page and on the left I have all my bookmarks. I want to acces my gifts with the bookmark games request and when I do, the page is blank. I cannot get the gifts.

Is their another way to get farmtown gifts or what is the solution to this problem.

Thank you

Jody Good
Oct 11 2011, 11:04 PM
I am also having the same problem, when I open my Game Request page
it's Blank.........HELP! my neighbors will think I am not sending them any gifts:mad:
thanks Jody

Taz D
Oct 11 2011, 11:56 PM
Hi,

I will try to explain better. I am at the home facebook page and on the left I have all my bookmarks. I want to acces my gifts with the bookmark games request and when I do, the page is blank. I cannot get the gifts.

Is their another way to get farmtown gifts or what is the solution to this problem.

Thank you


I am also having the same problem, when I open my Game Request page
it's Blank.........HELP! my neighbors will think I am not sending them any gifts:mad:
thanks Jody
There is no other way to get to your gifts unfortunately. There is nothing on the page or there are no gifts listed at the top?
Facebook now only lists 3 gifts and then a link to click to show the rest of them. Are you seeing posts from Farm Town from your neighbors for Belt Bonuses, Ingredients Requests, and Facility work in your Newsfeed?

tigeress
Oct 12 2011, 03:54 AM
i'm having exactly the same problem ppl are sending me gifts and neighbour requests but can't accept them cause the game request page is blank from facebook page farmtown seems 2 be the only game i play that hasn't got a ingame msg centre where we can accept the gifts from the game instead of the request page

al_bundy
Oct 12 2011, 03:57 AM
This seems more likely a facebook issue not a farmtown exclusive issue.

hopefully with the upcoming changes it might resolve itself.

tigeress
Oct 12 2011, 04:13 AM
This seems more likely a facebook issue not a farmtown exclusive issue.

hopefully with the upcoming changes it might resolve itself.

i hope it does resolve soon as can't even find anywhere 2 contact facebook about the issue it def not pc issue as my partners got his page showing

Jody Good
Oct 12 2011, 10:52 AM
Hi! I can not get my Game Request Page to open up for me: all it shows is the little cards at the left top and the word Game, nothing more. I can not get the gifts my neighbors and friends have sent me! or resend to them gifts. PLEASE HELP ME SOMEONE! :mad:

thanks so very much
Jody Good
jody_g@charter.net

Taz D
Oct 12 2011, 10:55 AM
For those who are getting the blank Games Request page, are you using the secure mode (https://) or unsecure mode (http://) for Facebook?

Taz D
Oct 12 2011, 11:09 AM
Hi! I can not get my Game Request Page to open up for me: all it shows is the little cards at the left top and the word Game, nothing more. I can not get the gifts my neighbors and friends have sent me! or resend to them gifts. PLEASE HELP ME SOMEONE! :mad:

thanks so very much
Jody Good
jody_g@charter.net
Jody your other posts about have been moved to this thread with some answers. No solutions yet though.
http://www.slashkey.com/forum/showthread.php?t=242882

Tiger Laybourne
Oct 12 2011, 11:09 AM
Hi! I can not get my Game Request Page to open up for me: all it shows is the little cards at the left top and the word Game, nothing more. I can not get the gifts my neighbors and friends have sent me! or resend to them gifts. PLEASE HELP ME SOMEONE! :mad:

thanks so very much
Jody Good
jody_g@charter.net

Hello,

If you are not seeing any requests from any games when you try to load that page, then it's likely to be a FB issue which we do not control. Have you tried loading that page using another browser to see if it's browser related?
Remember you can still send gifts the usual way through the "send gifts" tab at the top of your game screen. The "friend activity panel" located beneath the game screen will show some of the information on who has sent a gift to you recently.

I will shortly be moving these posts to the official thread for this issue, please look there and post there with any reply to this message.
http://www.slashkey.com/forum/showthread.php?t=242882

Thank you

Papi
Oct 13 2011, 03:31 PM
Hi there. I think I may have discovered a problem.

When I click on a friend's FT bonus post on his wall and get a "12 Hours" error notice, it marks the post expired. Even though nothing was sent, it expires. I have tried this several times to verify it.

Is this how it was designed?

Sunflower Gal
Oct 13 2011, 09:21 PM
Hi all... can anyone tell me how I can give/gift my friend who is my neighbor here on Farm Town my extra combine? Please let me know a.s.a.p. THANK YOU!!! :)

thundercloud47
Oct 13 2011, 09:24 PM
My neighbors are sending me the new Halloween gifts. I am unable to send them back, so I send the fuel can instead. I thought this would clear up on it's own but it has not. The gifts do not appear in the little pop up window nor do they appear on the free gifts page. I empty my cache frequently. Thanks in advance for your help!!

Tony D
Oct 13 2011, 09:25 PM
Hi all... can anyone tell me how I can give/gift my friend who is my neighbor here on Farm Town my extra combine? Please let me know a.s.a.p. THANK YOU!!! :)Hi, sorry but you cannot gift items from your Farm.

Sunflower Gal
Oct 13 2011, 09:27 PM
Oh shucks... but thank you for letting me know so quickly! :)

Tony D
Oct 13 2011, 09:28 PM
Oh shucks... but thank you for letting me know so quickly! :)You're welcome ..

Taz D
Oct 13 2011, 10:33 PM
My neighbors are sending me the new Halloween gifts. I am unable to send them back, so I send the fuel can instead. I thought this would clear up on it's own but it has not. The gifts do not appear in the little pop up window nor do they appear on the free gifts page. I empty my cache frequently. Thanks in advance for your help!!
First thing is the free gifts page is not affiliated or condoned by Farm Town. You can go to the Send Gifts tab in your farm or send them from your neighbor bar at the bottom of the game.

Ktownkim
Oct 14 2011, 02:15 AM
First thing is the free gifts page is not affiliated or condoned by Farm Town.


Hey there, I'm confused as to what this refers to. Can you clarify for me?



And the problem I'm experiencing is with the Halloween gift items. When receiving a gift from a friend the Halloween items are not offered in the list of gifts to either return to the friend or exchange myself.

Thanks, Kim

Padme
Oct 14 2011, 02:22 AM
Hey there, I'm confused as to what this refers to. Can you clarify for me?



And the problem I'm experiencing is with the Halloween gift items. When receiving a gift from a friend the Halloween items are not offered in the list of gifts to either return to the friend or exchange myself.

Thanks, Kim

Holiday gifts sometimes will not show up in those options because they are temp gift options.

Farmer Al
Oct 14 2011, 02:00 PM
Why can't we exchange gifts received in Farm Town for the new Halloween Gifts?
They are not listed on the exchange list at all, and I would like to be able to exchange them. In the past, when they were added to the send gifts, they were also added to the exchange gifts list, but it seems that this time they were not, why is that?

Lavenda
Oct 14 2011, 03:38 PM
to return Halloween gifts you will have to go to the gifting section of the game, you can't do it from the gift acceptance screen

Rhondamomadirt
Oct 15 2011, 10:34 AM
I am not able to send gifts from the new format, it tells me that my webpage isn't working.:confused:

There are no URL'S for the gifts anymore, what happen to them? :(

al_bundy
Oct 15 2011, 10:46 AM
I am not able to send gifts from the new format, it tells me that my webpage isn't working.:confused:

There are no URL'S for the gifts anymore, what happen to them? :(

Hi

with the new system you dont have access to the url's you can however still use the oold system but is much slower.

try clearing your temp files instructions in my signature

hopefully that might help the page not loading issue :)

poozle
Oct 15 2011, 11:48 PM
I purhased the 4x4 & 5x5 plow, 5x5 harvester & the harvest & plow tool to send to my partner. Apart from the 4x4 plow, nothing has showed up. I waited for some time & still nothing has shown. Where have they gone? Please can you help? Her link is

http://www.facebook.com/profile.php?id=100003023122920

al_bundy
Oct 16 2011, 02:53 AM
I purhased the 4x4 & 5x5 plow, 5x5 harvester & the harvest & plow tool to send to my partner. Apart from the 4x4 plow, nothing has showed up. I waited for some time & still nothing has shown. Where have they gone? Please can you help? Her link is

http://www.facebook.com/profile.php?id=100003023122920

Hi we will need a link to his farm to check his farm data the link you have provided only links to his facebook profile.

when you send the ft gifts they will be sent direct to the receivers gift box

however the smaller version of each tool needs to be accepted and added to storage before farmtown will let you send the upgrade if you try to send the bigger size before the smaller has been accepted and added to storage you will receive a error message saying the bigger size could not be sent. :)

sbeltman
Oct 16 2011, 05:02 AM
There seems to be a problem with accepting gifts here. The buttons for me are not clickable. Is anyone else having this issue? And can you please check it out? I look forward to using this new system, thank you! :)

Lavenda
Oct 16 2011, 05:08 AM
what browser are you using? I recall a few people having this issue today but can't recall if there is a common trend of them all using the same browser. Are you able to try a different browser?

Lavenda
Oct 16 2011, 05:14 AM
going by that FB id, the farm link is http://apps.facebook.com/farmtown/?farm_id=100003023122920

sbeltman
Oct 16 2011, 05:26 AM
I have IE, Firefox, and Chrome. All 3 browsers produce the same issue. Ty for your response :). I have also cleared cache and flash, and still can't click a button.

Lavenda
Oct 16 2011, 05:29 AM
the only other thing I can think of you trying is if you have access to a different computer

sbeltman
Oct 16 2011, 05:54 AM
Yes I have also tried on other computers also with different antivirus software...so i'm really not sure what the problem is. However I just discovered the "ignore" button does in fact work :) Unfortunately I don't wish to "ignore" the gifts from my friends.....hahaha!

Tiger Laybourne
Oct 16 2011, 06:06 AM
Yes I have also tried on other computers also with different antivirus software...so i'm really not sure what the problem is. However I just discovered the "ignore" button does in fact work :) Unfortunately I don't wish to "ignore" the gifts from my friends.....hahaha!

Hello,

Do you use any ad blockers or add ons to hide things like adverts? If you do try turning them off and see if that solves it. If not have you also tried updating your version of browser? If yes, could you let us know which versions of browsers you have tried ( eg IE9, FF 3.6.23, Google Chrome14.0.835.202)

I will shortly be moving all these posts to the official H&S thread for gift issues. Please look there for the posts and post there with any replies......
http://www.slashkey.com/forum/showthread.php?t=242882

Thank you

thundercloud47
Oct 16 2011, 09:31 AM
First thing is the free gifts page is not affiliated or condoned by Farm Town. You can go to the Send Gifts tab in your farm or send them from your neighbor bar at the bottom of the game.


I'm sorry, I described the wrong thing. It's the exchange gifts function. I was tired when I wrote the post and could not remember the exact name.

My question was answered in a later thread. Temporary items like the Halloween things no longer show in the exchange gifts function. I liked it better when the temporary items could be exchanged but that's OK.

Old Farmer Williams
Oct 16 2011, 09:41 AM
I maintain a list in Facebook of Farm Processors -- my farming friends I wish to send gifts to. It is still there. Until today, I was able to select that list of friends from the Send Gifts tab in Farmtown. It is not available anywhere in the Send Gifts page. What has happened? The only option seems to be to select Farm Friends and then go through all of them selecting the ones who are still playing. NOT A GOOD OPTION.

sbeltman
Oct 16 2011, 09:41 AM
Hello,

Do you use any ad blockers or add ons to hide things like adverts? If you do try turning them off and see if that solves it. If not have you also tried updating your version of browser? If yes, could you let us know which versions of browsers you have tried ( eg IE9, FF 3.6.23, Google Chrome14.0.835.202)

I will shortly be moving all these posts to the official H&S thread for gift issues. Please look there for the posts and post there with any replies......
http://www.slashkey.com/forum/showthread.php?t=242882

Thank you

Thank you for your Response Tiger...I do have an ad blocker on one computer and not on other ...my problem appears on all computers. All browsers are up to date. I uninstalled and reinstalled adobe flash on one computer but not the other and this did nothing to change the issue. I do realize issues crop up with new features. So I will wait it out. I am confident it will be fixed soon. Thank you!

Grammy Snowbird
Oct 16 2011, 09:53 AM
I maintain a list in Facebook of Farm Processors -- my farming friends I wish to send gifts to. It is still there. Until today, I was able to select that list of friends from the Send Gifts tab in Farmtown. It is not available anywhere in the Send Gifts page. What has happened? The only option seems to be to select Farm Friends and then go through all of them selecting the ones who are still playing. NOT A GOOD OPTION.

I agree - was dismayed to see that even though I carefully maintain a list of ACTIVE Farmtown players, now I have to cull through a list which happens, for some reason, to include people who don't appear on my neighbor list even as inactive. This is a step back among the many steps forward.

daboss
Oct 16 2011, 10:54 AM
When trying to send gifts, I get one of these 2 error messages:


Bad Gateway
Received an invalid response from upstream server.



Bad Request
Your browser sent a request that this server could not understand.


I have cleaned my cache and all that jazz and it still will not work. please help.



Thanks

Tiger Laybourne
Oct 16 2011, 11:32 AM
When trying to send gifts, I get one of these 2 error messages:

Bad Gateway
Received an invalid response from upstream server.

Bad Request
Your browser sent a request that this server could not understand.

Thanks

Hello,

I have moved your post into the official thread for you. Please read the 1st post on page 1 and try the suggestions listed there.
Thank you

Taz D
Oct 16 2011, 12:49 PM
I'm sorry, I described the wrong thing. It's the exchange gifts function. I was tired when I wrote the post and could not remember the exact name.

My question was answered in a later thread. Temporary items like the Halloween things no longer show in the exchange gifts function. I liked it better when the temporary items could be exchanged but that's OK.
You can get the temporary items through the new My Requests tab on your farm, but only for any new gifts from Friday on. The older gifts don't show up there.

Taz D
Oct 16 2011, 12:53 PM
Thank you for your Response Tiger...I do have an ad blocker on one computer and not on other ...my problem appears on all computers. All browsers are up to date. I uninstalled and reinstalled adobe flash on one computer but not the other and this did nothing to change the issue. I do realize issues crop up with new features. So I will wait it out. I am confident it will be fixed soon. Thank you!
I am not sure if Farm Town can do anything about this. It seems Facebook has made another stupid change. I too used a Facebook List to keep active neighbors for sending gifts. Hopefully Farm Town can figure out a way to add that option back to the Send Gifts page.

daboss
Oct 16 2011, 03:32 PM
Hello,

I have moved your post into the official thread for you. Please read the 1st post on page 1 and try the suggestions listed there.
Thank you


I have done all that and I still cannot send gifts, I just get the error messages.

daboss
Oct 16 2011, 05:25 PM
Hello,

I have moved your post into the official thread for you. Please read the 1st post on page 1 and try the suggestions listed there.
Thank you



It does not even take me to the gifts page when I first login like it used to. Can anyone help me please?

Tiger Laybourne
Oct 16 2011, 05:28 PM
Hello everyone,

Those of you having gift/exchange problems since the Oct 15th update. The developers have asked for more information. Please read the 1st post on page 1 for details.

Thank you

judib630
Oct 16 2011, 05:54 PM
Why, in the "old gifting method", w receive some of the new Halloween items, but they do not appear in my list to return to the sender?

maggiel29
Oct 16 2011, 06:51 PM
Working for me - you have to click exchange, click the item you want, it then goes back to the first page, you then have to accept the item you exchanged for. There is then a box that appears giving you the opportunity to return a gift. Maybe folks dont realise that just clicking exchange doesnt accept the item like before??
Hope this makes sense.

Jannie2629
Oct 16 2011, 08:16 PM
Since the new method for gifting has been introduced, I have been unable to send gifts to neighbors like I used to be able to. When I click on Send Gifts it goes to the gift page, I select a gift to send and then click on Farm Friends. The page comes up showing just a picture of the gift I was going to send but no list of Farm Friends to click on their names. I can receive gifts OK but the sending is a no go!! Should I be doing something different? Please help as I wish to send my neighbors some gifts. I am using Google Chrome and Windows XP. I have done everything suggested. :(

Tiger Laybourne
Oct 16 2011, 08:22 PM
Since the new method for gifting has been introduced, I have been unable to send gifts to neighbors like I used to be able to. When I click on Send Gifts it goes to the gift page, I select a gift to send and then click on Farm Friends. The page comes up showing just a picture of the gift I was going to send but no list of Farm Friends to click on their names. I can receive gifts OK but the sending is a no go!! Should I be doing something different? Please help as I wish to send my neighbors some gifts. I am using Google Chrome and Windows XP :(

Hello,

Sorry but Facebook have introduced that system and it currently does not allow the use of friends lists, maybe this will change but we don't know.

Papi
Oct 16 2011, 08:55 PM
Hi there. I think I may have discovered a problem.

When I click on a friend's FT bonus post on his wall and get a "12 Hours" error notice, it marks the post expired. Even though nothing was sent, it expires. I have tried this several times to verify it.

Is this how it was designed?

I tried this scenario again today, and it seems to have been fixed.

Thank you devs! :D

ridgie247
Oct 16 2011, 08:55 PM
With the new October update cannot receive gifts using Firefox
Use Firefox 7, windows 7
Updated my Flash, cleared both browser and flash cache
Accept button does not work at all
When I click exchange I can exchange the gift but then cannot accept it

works fine with IE

Winny
Oct 16 2011, 09:07 PM
It's immpossible to get my gifts, unless I take what is sent me, and then I can only get 1 gift and it goes to my farm, and then if I want all my gifts I have to keep going back to my mail, 1 gift at a time!
Of course that's ONLY when I can even access FarmTown on my space !
Pretty much have decided to forgo even attempting that website.

nhuntley
Oct 16 2011, 09:44 PM
I use Chrome and have Windows XP.

I've been able to accepts gifts from the tab, as long as I don't want to exchange them. I've only gotten the exchange thing to work once. All other times it does nothing.

JuliaK
Oct 16 2011, 09:57 PM
What is happening with the bait for the new store... all baits are going towards fishing...can anyone shine any light please

Tony D
Oct 16 2011, 10:04 PM
What is happening with the bait for the new store... all baits are going towards fishing...can anyone shine any light pleaseHi it appears to be a glitch at the moment, the developers have been informed.

JacyWindwhispers
Oct 16 2011, 11:14 PM
I am using Firefox 7.0.1, Windows XP, Flash is updated, etc. My problem is: In the "Send Gifts" tab, I can choose a gift > proceed to send > then nothing appears (It is blank!) under the "All Friends/Farmer Friends/Non-farmer Friends. Resulting in an inability to send gifts. In the "My Requests" tab: The "Accept" button does not work. The "Exchange" button works! But, I cannot accept what I just exchanged. I haven't tried the "Ignore" button (I do want my gifts!). My farm "camera" also no longer works, since the upgrade. Hoping you can fix this as soon as possible....thanks!

al_bundy
Oct 17 2011, 12:47 AM
its working for me but it doesent grab every gift i still have to accept some via the old method for example i cleared all gifts yesterday and today ft my requests says 11 gifts and facebook old method says 12.

sbeltman
Oct 17 2011, 02:48 AM
I am not sure if Farm Town can do anything about this. It seems Facebook has made another stupid change. I too used a Facebook List to keep active neighbors for sending gifts. Hopefully Farm Town can figure out a way to add that option back to the Send Gifts page.

Thanks for your response...since my post I have found that certain ad blockers and anti virus programs with ad blockers seem to auto block the "accept" button on the "my requests" tab. I have since disabled the ad block from my anti virus program and all is well now! I wonder if also ad blockers are the problem with the rest of the "sending of gift" problems I read here! Oh and the famous "game ticker" on my farm page is the main reason why I have the ad blocker. It slows down my game...too bad facebook doesn't listen to the people and remove it!

spiritualpathways
Oct 17 2011, 03:42 AM
its working for me but it doesent grab every gift i still have to accept some via the old method for example i cleared all gifts yesterday and today ft my requests says 11 gifts and facebook old method says 12.
not all gifts sent to me today are going to the new system on farm town ~ only going to the old facebook system ..i thought ALL gofts sent would go to the new facebook gift section ... but had the oprtion of accepting in either place ... the way it is now is annoying .. means i cant use just the new one i nfarm town .. have to jump beteen both to be sure i get all my gifts sent to me .. this is ridiculous ..

Jannie2629
Oct 17 2011, 09:25 AM
Hello,

Sorry but Facebook have introduced that system and it currently does not allow the use of friends lists, maybe this will change but we don't know.

Well - how do I send gifts to my neighbors. When I clicked on Send Gifts, at the top of the page there used to be a box with all my neighbors listed, and I would click on each one after selecting a gift to send. I have not been able to send any gifts since the new "improved" gift sending was implemented. All I see now is the gift I selected on a blank page!!! Please help!!!:(

Lyn164
Oct 17 2011, 10:44 AM
Just so ppl know, there was a flash update

Deborah1979
Oct 17 2011, 10:48 AM
:( At least some people CAN send gifts...even tho they (gasp) have to select individual names and not from their list!!

Some of us can't SEND at all.

I am having similar problems to several of the previous posts:

1. Go to SEND GIFTS tab:
2. Select gift: (example..pumpkin)
3. Click on Proceed to Send:
4. Picture of gift (pumpkin) comes up bright & beautiful on solid white screen.
(At the top of the white screen are tabs for "Farmer Friends" and "Face Book Friends".) When I select one of those, there seems to be a quick flash, as if another screen is trying to load, and then the white screen with the pumpkin comes back.

I have cleared cache, macromedia files, refreshed, etc. This has been happening since the release.

Browser Firefox 7.0.1
OS Windows XP

Loading on WF 6

I think that is all the info you asked for at the moment.
Thanks for all the diligent work being done to correct this.
Deborah :)

JacyWindwhispers
Oct 17 2011, 11:01 AM
Firefox 7.0.1, Windows XP, Flash is up to date, cleared cache, etc.
My problem is: On the tab "Send Gifts", I can select a gift > proceed to send > then a picture of the selection appears on the left. Tabs appear on the right, "All Friends/Farmer Friends/Non-Farmer Friends" and under that is nothing but blank, which results in me not being able to send any gifts.
Under the "My Requests" tab, hitting the "Accept" button does nothing. I can "Exchange" my gift, but still cannot accept that gift. I do not know what the "Ignore" button does...I want my gifts! Also, with this new release, I have been unable to take any pictures of my farms.
Thanks for looking into this. Hope you can fix it soon!
Jacy

bjbutterfli
Oct 17 2011, 11:10 AM
As always it is nice to know I am not alone. Seems I can send gifts, not sure if others are receiving what I send. Also can not use Farmtown list. which is a bummer. This morning I have NO gifts. Not one. Not for even the other games I play. Never has that happened before. Leads me to think the problem is with Facebook not Farm Town. I have faith they will work it out.
happy Farming

Taz D
Oct 17 2011, 11:50 AM
Thanks for your response...since my post I have found that certain ad blockers and anti virus programs with ad blockers seem to auto block the "accept" button on the "my requests" tab. I have since disabled the ad block from my anti virus program and all is well now! I wonder if also ad blockers are the problem with the rest of the "sending of gift" problems I read here! Oh and the famous "game ticker" on my farm page is the main reason why I have the ad blocker. It slows down my game...too bad facebook doesn't listen to the people and remove it!
What anti-virus ad-blocker are you using that is doing this. It would be good to know for informing others.

Taz D
Oct 17 2011, 12:15 PM
Firefox 7.0.1, Windows XP, Flash is up to date, cleared cache, etc.
My problem is: On the tab "Send Gifts", I can select a gift > proceed to send > then a picture of the selection appears on the left. Tabs appear on the right, "All Friends/Farmer Friends/Non-Farmer Friends" and under that is nothing but blank, which results in me not being able to send any gifts.
Under the "My Requests" tab, hitting the "Accept" button does nothing. I can "Exchange" my gift, but still cannot accept that gift. I do not know what the "Ignore" button does...I want my gifts! Also, with this new release, I have been unable to take any pictures of my farms.
Thanks for looking into this. Hope you can fix it soon!
Jacy
If you are using an ad blocker for Firefox or through an anti-virus program, try turning that off and see if you can accept your gifts.

dainara walker
Oct 17 2011, 01:05 PM
browser = mozilla firefox
OS = vista
i select a gift to send and proceed to choose friends a nice picture of said item appears but no list of friends, i click on other list options and it stutters like its trying to load a page but no list appears i cannot send any gifts out.

i have cleared cache and all other normal responses to fix but no luck and i see im not alone with this problem. hope that you can get it sorted out soon

many thanks dainara

JacyWindwhispers
Oct 17 2011, 03:20 PM
I use Feed Filter for Firefox (gets rid of the ticker and anything else I want it to get rid of). I disabled it and I still have the same problems. I, also, disabled Spy-bot and Avast...nothing, still.

Docperk
Oct 17 2011, 07:16 PM
its working for me but it doesent grab every gift i still have to accept some via the old method for example i cleared all gifts yesterday and today ft my requests says 11 gifts and facebook old method says 12.

Hey Al, not sure if anyone else has noticed this or not but I have found the ones that do not come over to FarmTown are ones that have a link in the posting. I thought that was the case the other day but wasn't sure if it was the Almond Tree or what but today I have 6 that are different items but all have a link in it, and they are the ones that did not come over to FT.

Taz D
Oct 17 2011, 07:24 PM
Hey Al, not sure if anyone else has noticed this or not but I have found the ones that do not come over to FarmTown are ones that have a link in the posting. I thought that was the case the other day but wasn't sure if it was the Almond Tree or what but today I have 6 that are different items but all have a link in it, and they are the ones that did not come over to FT.
Would these be from outside gifts? I have not seen any with links on them.

JacyWindwhispers
Oct 17 2011, 08:11 PM
What anti-virus ad-blocker are you using that is doing this. It would be good to know for informing others.

See my other post and I stated that I tried turning off Feed Filter, Avast, and Spy-bot with no success. :(

Docperk
Oct 17 2011, 08:17 PM
Would these be from outside gifts? I have not seen any with links on them.

Actually no they are not regular gifts and the links are to Farmtown.

For example:
Here is a Cork Oak Tree for your Farm in Farm Town. Could you send me some back?
__
The link is actually checked by McAfee antivirus and has a green check right after town, but I don't know why some are linked and others are not.

Taz D
Oct 17 2011, 08:36 PM
Actually no they are not regular gifts and the links are to Farmtown.

For example:
Here is a Cork Oak Tree for your Farm in Farm Town. Could you send me some back?
__
The link is actually checked by McAfee antivirus and has a green check right after town, but I don't know why some are linked and others are not.
That is strange. I checked my list and it isn't even consistent. I have some for a specific item that have the link and others that don't for the same item. Maybe the developers can figure it out.

To add to this, I checked with one neighbor and the one from her was a gift sent back when she accepted one from me. Need to check some more from others to see if this is where the problem is.

Taz D
Oct 17 2011, 08:38 PM
See my other post and I stated that I tried turning off Feed Filter, Avast, and Spy-bot with no success. :(
My answer was not directed to you, but another individual who did fix his by turning off an ad-blocker. I was wanting to know what anti-virus program he did that in, in case others are using that particular one.

Jannie2629
Oct 17 2011, 09:01 PM
Well - how do I send gifts to my neighbors. When I clicked on Send Gifts, at the top of the page there used to be a box with all my neighbors listed, and I would click on each one after selecting a gift to send. I have not been able to send any gifts since the new "improved" gift sending was implemented. All I see now is the gift I selected on a blank page!!! Please help!!!:(

I AM STILL UNABLE TO SEND GIFTS. DO NOT HAVE A NEIGHBORS LIST LIKE I USED TO HAVE. ALL I HAVE ON THE PAGE IS A PICTURE OF THE GIFT I WISH TO SEND TO NEIGHBORS AND THE BOX CONTAINING THE LIST OF ALL MY NEIGHBORS IS MISSING. AS MENTIONED ABOVE, THIS HAS BEEN SINCE THE NEW GIFT SENDING METHOD WAS INTRODUCED. PLEASE, PLEASE HELP AS I WISH TO SEND GIFTS - URGENT!!! :confused:

Jannie2629
Oct 17 2011, 10:00 PM
:( At least some people CAN send gifts...even tho they (gasp) have to select individual names and not from their list!!

Some of us can't SEND at all.

I am having similar problems to several of the previous posts:

1. Go to SEND GIFTS tab:
2. Select gift: (example..pumpkin)
3. Click on Proceed to Send:
4. Picture of gift (pumpkin) comes up bright & beautiful on solid white screen.
(At the top of the white screen are tabs for "Farmer Friends" and "Face Book Friends".) When I select one of those, there seems to be a quick flash, as if another screen is trying to load, and then the white screen with the pumpkin comes back.

I have cleared cache, macromedia files, refreshed, etc. This has been happening since the release.

Browser Firefox 7.0.1
OS Windows XP

Loading on WF 6

I think that is all the info you asked for at the moment.
Thanks for all the diligent work being done to correct this.
Deborah :)

I am experiencing exactly the same problem. My browser is Google Chrome and OS Windows XP. Thanks.

Jannie2629
Oct 17 2011, 10:03 PM
Hello,

Did you read the 1st post on page 1 of this thread? This is a known issue and the developers have asked for information.........

Yes I did read that page and I have also done all that you request. My browser is Google Chrome and my OS is Windows XP. Thank you.

Margiarm
Oct 17 2011, 11:46 PM
Gifting in MS: Using windows vista, IE 9, gift page shows just a few items to select from. The Clydesdale horse shows a black background. Last item to select from is tree with yellow ribbons. When selecting gift, the background turns black. The send page is blank no friends or farmers to choose. Have not been able to send gifts since MS farms came back last night. Sorry to complain about gifts and thanks for restoring the MS farms.

KathJohnson
Oct 18 2011, 03:42 AM
I tried to send gifts today. In the past I was able to select my 'farm town' friends list (my own list of people who regularly play and I gift). This option no longer seems available. I can only choose between 'all friends', 'farm town players' (which includes everyone who has ever played and for me is a huge list of people who no longer play) or non players. Please can we have the option to select from our own lists back.

ctu1010166
Oct 18 2011, 04:39 AM
I've the gift exchange problem.
I can't change the gift to all types of animal. When I click on them, there is nothing happen.
But when I click on non-animal (items, trees...), there is OK!
I use the lastest Chrome and Windows XP SP2.
Thanks!

cyncyn69
Oct 18 2011, 07:14 AM
Hi,

My problem is when people return a gift to me. I am not receiving those gifts in the gift exchange only in facebook. If people gift me directly I have no problem.

Browser: firefox - latest version
os - vista

Thanks

Jody Good
Oct 18 2011, 11:22 AM
Hi!
I have not been able to open the old "Game Request page" for over a week.
the NEW "My Request" over my farm works. But I want to get into my older version to get gifts that has been sent to me.

When I click on Game Request or App Request, it will open to a blank page with
2 little cards at the top left of a heart and a spade from a deck of cards.

SlashKey Please fix this problem for me.

thanks Jody

Taz D
Oct 18 2011, 11:28 AM
Hi!
I have not been able to open the old "Game Request page" for over a week.
the NEW "My Request" over my farm works. But I want to get into my older version to get gifts that has been sent to me.

When I click on Game Request or App Request, it will open to a blank page with
2 little cards at the top left of a heart and a spade from a deck of cards.

SlashKey Please fix this problem for me.

thanks Jody
That is a Facebook problem and not under Slashkey's control. That page is for all the games on Facebook.

Tiger Laybourne
Oct 18 2011, 11:30 AM
Hi!
I have not been able to open the old "Game Request page" for over a week.
the NEW "My Request" over my farm works. But I want to get into my older version to get gifts that has been sent to me.

When I click on Game Request or App Request, it will open to a blank page with
2 little cards at the top left of a heart and a spade from a deck of cards.

SlashKey Please fix this problem for me.

thanks Jody

Hello,

There developers are aware that some users are experiencing difficulties with gifting. They have asked for more information. Please click on the following link and read the 1st post on page 1. I will shortly be moving these posts there. Post a reply in that thread with all your information.
http://www.slashkey.com/forum/showthread.php?t=242882

Thank you

artisanrox
Oct 18 2011, 12:00 PM
Facebook user, using Firefox 7.0.1

Windows XP.


I cannot select my own specific friends' lists after clicking "send Gifts" tab, selcting my gift, then trying to send. The only lists that appear are "all friends", "Farmers only" and "friends to invite".

Taz D
Oct 18 2011, 12:16 PM
Facebook user, using Firefox 7.0.1

Windows XP.


I cannot select my own specific friends' lists after clicking "send Gifts" tab, selcting my gift, then trying to send. The only lists that appear are "all friends", "Farmers only" and "friends to invite".
Another wonderful Facebook change. They didn't include that option when they redesigned this. The good news is I noticed they did up the limit to 50.

Daryavan
Oct 18 2011, 01:40 PM
Hi!

I use an iMac running 10.5.8, and I use Firefox 7.0.1 as a browser. I have emptied my cache, cleared out my cookies, and am running the latest form of FlashPlayer possible. As of the middle of October, I lost the ability to accept or receive gifts, the avatar's real faces no longer appear above them (only white heads), and I cannot go to a neighbour's farm and water, rake, or pull weeds.

Yes, I read the first page, lol! This is a great game, so I'm just waiting and working until there is a fix.

Thanks!
Daryavan

khayyin
Oct 18 2011, 04:14 PM
With the new Requests tab, how do we exchange a gift? I just tried but after selecting my new gift I could not find a way to accept it ... only seen a cancel button. I can still exchange/accept gifts the old way just using Facebook, just not under the new Requests tab. I play on Facebook, using Chrome 14 on Windows 7. Thanks for your help.

Taz D
Oct 18 2011, 04:21 PM
With the new Requests tab, how do we exchange a gift? I just tried but after selecting my new gift I could not find a way to accept it ... only seen a cancel button. I can still exchange/accept gifts the old way just using Facebook, just not under the new Requests tab. I play on Facebook, using Chrome 14 on Windows 7. Thanks for your help.
When you select a new gift it should automatically go back to the first page you saw with the new item. Some have reported that animals will not work for exchange for them so if that is what you selected then that may be your problem. Try choosing a non-animal gift and see if it works.

khayyin
Oct 18 2011, 04:30 PM
When you select a new gift it should automatically go back to the first page you saw with the new item. Some have reported that animals will not work for exchange for them so if that is what you selected then that may be your problem. Try choosing a non-animal gift and see if it works.

Yes, choosing a non-animal gift worked ... I was trying to choose a pig before, always need fertilizer! Thanks for your quick reply!

Tiger Laybourne
Oct 18 2011, 04:41 PM
Yes, choosing a non-animal gift worked ... I was trying to choose a pig before, always need fertilizer! Thanks for your quick reply!

Hello,

Should you want to exchange for an animal, just click the name of the animal within the picture, not the picture of the animal itself, then it should let you exchange.

JacyWindwhispers
Oct 18 2011, 05:14 PM
Firefox 7.0.1, Windows XP, Flash is up to date, cleared cache, etc.
My problem is: On the tab "Send Gifts", I can select a gift > proceed to send > then a picture of the selection appears on the left. Tabs appear on the right, "All Friends/Farmer Friends/Non-Farmer Friends" and under that is nothing but blank, which results in me not being able to send any gifts.
Under the "My Requests" tab, hitting the "Accept" button does nothing. I can "Exchange" my gift, but still cannot accept that gift. I do not know what the "Ignore" button does...I want my gifts! Also, with this new release, I have been unable to take any pictures of my farms.
Thanks for looking into this. Hope you can fix it soon!
Jacy

Okay...I just tried my IE8, on this computer, and it does work. I can accept and send gifts! But, oh, do I hate Internet Explorer...it is so very slow. So, my problem seems to lie somewhere with Firefox or its add-ons. I will disable all my add-ons and see what happens.

LucyMathews Stauffer
Oct 18 2011, 05:40 PM
Since the last release on 10/15/2011 I can not send gifts. I am using Firefox 7.01 browser. I can send gifts if I use Internet Explorer though, I don't like to use it. Have tried all the fixes that are listed and nothing works. Also the new request tab in the game doesn't work can't except gifts form there but can through Facebook

Tiger Laybourne
Oct 18 2011, 06:52 PM
Post Release Fixes - Oct 18, 6:20PM EST.
Please see the 1st post of OCT 15th News & Announcements (http://www.slashkey.com/forum/showthread.php?t=444838) for details.Thank you

janisko
Oct 19 2011, 12:10 AM
I can receive everything and do exchanges as well. I'm having trouble sending.

I select the gift
Click on PROCEED TO SEND
Click on FACEBOOK FRIENDS LIST (I did approve the app)
I get an error window that says...
An error occurred with Farm Town. Please try again later.

What's weird is that I can choose any of the options OTHER than FACEBOOK FRIENDS LIST.

Facebook
WIN7
Firefox 7.0.1
I also tried it with IE8 and had the same problem

maggiel29
Oct 19 2011, 04:28 AM
I cant get to the Facebook Friends list when sending gifts. I get the pop-up which says "select friends to send this gift" which only gives All friends, Farm Town Players etc. If I try to X out or cancel this it takes me straight into the game. I am unable to click on the new Facebook Friends list tab at the end - it is masked by the pop-up menu and that wont let me click on anything under it without closing which as I said takes me into the game.

Using Facebook, Windows 7, Google Chrome 14.0.835.202 m, Flash Player up to date as part of Chrome.
(On Internet Explorer 9.0.3 - I can click on the Facebook Friends lists behind the pop-up but all I get is a picture of the gift item - the rest of the page is blank - the Flash Player on here is up-to-date) ,
Im on server WF8. I am also running AVG internet Security.
Cleared my cache, macromedia files and re-started.

ginny3993
Oct 19 2011, 07:06 AM
I can send gifts on Farm Town but i cannot recieve them.

Deborah1979
Oct 19 2011, 07:42 AM
:( Well, I was sure hoping the problem was really fixed, but it is still not working for me.
I go to SEND GIFTS tab
Pictures of all gifts appear
Select Gift
Proceed to Send
White page comes up with picture of gift
Select All Face Book Friends
NO NAMES
Select any of the other tabs..."All Friends", "Farmer Friends", "Non-Farmer Friends", and there are NO NAMES on any of them.
A white screen with the picture of the gift is all I am getting.
I have only received one gift since the update, and it was on my Face Book page. The Request Tab on FT shows in red....only gifts sent after October 14 will show up here. And I KNOW that several of my friends have sent gifts.

on FACE BOOK
Firefox 7.0.1
Windows XP
Server WF 6

Thanks for continuing to work on this glitch.
Deborah

LINDALSHOT
Oct 19 2011, 07:59 AM
I keep getting a message BAD GATEWAY so I can't send them.

Deborah1979
Oct 19 2011, 08:27 AM
:( Well, I was sure hoping the problem was really fixed, but it is still not working for me.
I go to SEND GIFTS tab
Pictures of all gifts appear
Select Gift
Proceed to Send
White page comes up with picture of gift
Select All Face Book Friends
NO NAMES
Select any of the other tabs..."All Friends", "Farmer Friends", "Non-Farmer Friends", and there are NO NAMES on any of them.
A white screen with the picture of the gift is all I am getting.
I have only received one gift since the update, and it was on my Face Book page. The Request Tab on FT shows in red....only gifts sent after October 14 will show up here. And I KNOW that several of my friends have sent gifts.

on FACE BOOK
Firefox 7.0.1
Windows XP
Server WF 6

Thanks for continuing to work on this glitch.
Deborah

:eek::eek:

Thought I would update my own post.
As an experiment...I logged out of Firefox and went thru IE, which I REALLY Don't Like:(:(
BUT.. I WAS able to send gifts, and ALL of the tabs for friends worked...I was able to go to Farmer Friends, and all of my neighbors showed up, and I could select the ones to send gifts to.

Even more, since the Face Book update about 3 weeks ago, I have only seen the white profile (generic) Face Book picture (not their actual profile picture) above the avatar picture of all my neighbors on the bar at the bottom of Farm Town page. Going thru IE, their actual Face Book profile picture shows up on the bar.

So, my unscientific experiment tells me that the issue is between Face Book and Firefox!! BUT, I absolutely detest IE, so can Farm Town (slash key) help find a solution to this problem?? I really want to use Firefox.
PLEASE HELP!:D:D
Thanks bunches!!
Deborah

Cinni-Mini
Oct 19 2011, 10:16 AM
First I have to say I love the new scrolling and all the new stuff in the latest release.:):):):):)

But now I find I can't send gifts to anyone. When I choose the gift to be sent it takes me to a white page showing the image of the gift I have chosen, rather large on the bottom left and says BAD REQUEST. No error message or numbers.

Just a few minutes ago, I tried several different items to see if it were just one bad one, but got the same thing on all of them.

I looked around the forum but didn't see anyone else reporting this issue.

I should also have said that I use Chrome. Game play is so much better and faster on Chrome. Haven't tried it in any other browsers.

Jannie2629
Oct 20 2011, 01:36 AM
The following is STILL happening and has been happening ever since the new releases. I had done everything asked of me - supplied the names of my OS and Browser. and all the other things like cookies,cache etc etc etc but still no joy!!!! I have not had an answer from anybody yet. Could you please
let me know if there is a light at the end of the tunnel with this glitch?

To explain again -


This is what happens:
1. I go to SEND GIFTS tab:
2. Select a gift to send: (example..pumpkin)
3. Click on Proceed to Send:
4. Picture of gift (pumpkin) comes up bright & beautiful on solid white screen.
(At the top of the white screen are tabs for "Farmer Friends" and "Face Book Friends".) When I select one of those, there seems to be a quick flash, as if another screen is trying to load, and then the white screen with the pumpkin comes back.
The box showing all my neighbors is no longer there. This has been happening since the latest release. Help - let's go back to the old way!!

OS WINDOWS XP BROWSER - GOOGLE CHROME SERVER WF3

katsmithBookie
Oct 20 2011, 06:40 AM
I'm still having all of these problems sending gifts to my farmer friends.

I have:
Cleared my cache & cookies
Cleared my Flash Cache

I am using:
Firefox 4.01
Windows 7
Have no idea how to tell which server I am on.


here's a pic of what I get with ANY selection of the tabs

http://a5.sphotos.ak.fbcdn.net/hphotos-ak-ash4/309808_1568753794172_1695290945_815188_43020692_n. jpg

JohnAlbertini
Oct 20 2011, 08:02 AM
I have more FT friends then is showing when I select FT Friends as the group to select recipients from. The others are FT friends but don't show up in the selection box - only in the "All Friends" selection box.

jb71577
Oct 20 2011, 10:57 AM
since the new update with facebook where there is a second window needed to send gifts firefox apparently doesn't like the second window is ther some setting that I need to change in order to be able to send gifts to my friends because IE is so much slower and takes twice as long to send. any feedback or help is appreciated!!

jb71577
Oct 20 2011, 11:00 AM
First I have to say I love the new scrolling and all the new stuff in the latest release.:):):):):)

But now I find I can't send gifts to anyone. When I choose the gift to be sent it takes me to a white page showing the image of the gift I have chosen, rather large on the bottom left and says BAD REQUEST. No error message or numbers.

Just a few minutes ago, I tried several different items to see if it were just one bad one, but got the same thing on all of them.

I looked around the forum but didn't see anyone else reporting this issue.

I should also have said that I use Chrome. Game play is so much better and faster on Chrome. Haven't tried it in any other browsers.


the problem is a second window pops up for the friends list now .... I only know because I used Internet explorer to send gifts.... I am having the same issue with firefox .... not sure if there is a setting that needs to be changed .... I just posted about this as well :)

Tiger Laybourne
Oct 20 2011, 11:12 AM
the problem is a second window pops up for the friends list now .... I only know because I used Internet explorer to send gifts.... I am having the same issue with firefox .... not sure if there is a setting that needs to be changed .... I just posted about this as well :)

Hello,

Please read the 1st post on page one and supply the information requested there.

Thank you

Zeeky Banutski
Oct 20 2011, 12:08 PM
When I go to the "Send Gifts" function (on FarmTown), I notice that my wife (who is one of my FarmTown neighbors) only appears on the "All Friends" list - she does not appear on the "Farmer Friends" list. Therefore, I cannot send her any gifts unless I've chosen the "All Friends" list.

Why is that? It seems to me that if she's one of my neighbors on FarmTown, then she should appear twice (once on the "All Friends" list & once on the "Farmer Friends" list). Does this seem strange to you? Or am I just off in La-La-Land? :confused:

Tiger Laybourne
Oct 20 2011, 12:12 PM
When I go to the "Send Gifts" function (on FarmTown), I notice that my wife (who is one of my FarmTown neighbors) only appears on the "All Friends" list - she does not appear on the "Farmer Friends" list. Therefore, I cannot send her any gifts unless I've chosen the "All Friends" list.

Why is that? It seems to me that if she's one of my neighbors on FarmTown, then she should appear twice (once on the "All Friends" list & once on the "Farmer Friends" list). Does this seem strange to you? Or am I just off in La-La-Land? :confused:

Hello,

I have moved your post into the official H&S gift issues thread for you. Please read the 1st post on page 1 and supply the information requested.

Thank you

Taz D
Oct 20 2011, 12:45 PM
When I go to the "Send Gifts" function (on FarmTown), I notice that my wife (who is one of my FarmTown neighbors) only appears on the "All Friends" list - she does not appear on the "Farmer Friends" list. Therefore, I cannot send her any gifts unless I've chosen the "All Friends" list.

Why is that? It seems to me that if she's one of my neighbors on FarmTown, then she should appear twice (once on the "All Friends" list & once on the "Farmer Friends" list). Does this seem strange to you? Or am I just off in La-La-Land? :confused:
Had you already sent a gift to her in the last 12 hours (I think that is the right time frame)? Any friends you have already sent gifts to will not show when you go back in later except on the All friends list.

Zeeky Banutski
Oct 20 2011, 01:30 PM
"...Please read the 1st post on page 1 and supply the information requested..."

We are both FaceBook users, operating with Windows 7 & using IE9. My recollection is that she was on my "Farmer Friends" list the first time I sent gifts (after this last update) but hasn't appeared back on that list since then.

Corkey
Oct 20 2011, 02:06 PM
Every time I try to get the freshwater bait and salt water bait to load it says I need 600 and 650 coins to work it. Well I have over 2 billion coins so why doesn't this feature work?
Thanks.

Taz D
Oct 20 2011, 02:21 PM
Every time I try to get the freshwater bait and salt water bait to load it says I need 600 and 650 coins to work it. Well I have over 2 billion coins so why doesn't this feature work?
Thanks.
This is still being worked on. Just have to be patient until the get it fixed.

annallia
Oct 20 2011, 02:32 PM
Sorry if this is not in the right place but here goes.

I recently got a gift sent from one of my neighbors, about 30 seconds later I saw a bunch of stuff pop up saying soandso sent you a gift. When I went back to farmtown I now had 6 gifts, all from the same friend, and all the same gift.

To the best of my knowledge this has never happened before (to me) however it is possible as I tend to wait until I have a large number of gifts to accept them so I may have missed something like this happening.

Corkey
Oct 20 2011, 02:33 PM
Thank you.

Tiger Laybourne
Oct 20 2011, 03:21 PM
Sorry if this is not in the right place but here goes.

I recently got a gift sent from one of my neighbors, about 30 seconds later I saw a bunch of stuff pop up saying soandso sent you a gift. When I went back to farmtown I now had 6 gifts, all from the same friend, and all the same gift.

To the best of my knowledge this has never happened before (to me) however it is possible as I tend to wait until I have a large number of gifts to accept them so I may have missed something like this happening.

Hello,

Could be just a temporary glitch. Gifting issues that others are experiencing are being worked on, perhaps something was being tested at that time. If you continue to have problems try the suggestions in the 1st post of this thread.

PennyLewis
Oct 20 2011, 05:39 PM
I'm still having gifting issues with trying to use Facebook Friend List. I just read:

"Post Release Fixes - Oct 18, 6:20PM EST: -When you are sending gifts to friends there is a new tab at the end named 'Facebook Friend Lists'. In that section the friend selector dropdown will show you all your friend lists so you can easily filter your friends. Also, we will automatically add 2 lists at the end named 'My Helpers' and 'My Neighbours'. My Helpers will contain all the friends that help you or work for you regularly, these are the same friends that appear at the very bottom of the game, this way it's easy for you to reward them."

But when I drop the list down at the tab for "Facebook Friends List", there is nothing in it. (I'm a Windows XP user on FireFox). Thanks.

Taz D
Oct 20 2011, 07:09 PM
I'm still having gifting issues with trying to use Facebook Friend List. I just read:

"Post Release Fixes - Oct 18, 6:20PM EST: -When you are sending gifts to friends there is a new tab at the end named 'Facebook Friend Lists'. In that section the friend selector dropdown will show you all your friend lists so you can easily filter your friends. Also, we will automatically add 2 lists at the end named 'My Helpers' and 'My Neighbours'. My Helpers will contain all the friends that help you or work for you regularly, these are the same friends that appear at the very bottom of the game, this way it's easy for you to reward them."

But when I drop the list down at the tab for "Facebook Friends List", there is nothing in it. (I'm a Windows XP user on FireFox). Thanks.
Does it show the window with "My Helpers" in upper left, but no names in the list? Or is it just blank with the gift you selected to the side?

LINDALSHOT
Oct 20 2011, 07:40 PM
Can't send gifts. I get BAD GATEWAY message.
I'm on a Mac version 10.6.8 and using Safari browser. I have cleared my cache and also removed the ZYNGA cookies just in case there was a problem there.

Jack-boy
Oct 20 2011, 07:49 PM
I am having trouble sending gifts too. I receive some, so it can't be everybody. I select the gift and click on Send and I do not get the pop-up with my list of friends. Clicking on "farmer friends" or any of the other custom choices doesn't help. Just a blank screen with a picture of seawater bait off to the side.

Running Windows 7 with Google Chrome, though IE didn't do anything different.

Thanks.

Taz D
Oct 20 2011, 07:55 PM
I am having trouble sending gifts too. I receive some, so it can't be everybody. I select the gift and click on Send and I do not get the pop-up with my list of friends. Clicking on "farmer friends" or any of the other custom choices doesn't help. Just a blank screen with a picture of seawater bait off to the side.

Running Windows 7 with Google Chrome, though IE didn't do anything different.

Thanks.
Try allowing pop-ups from l1.slashkey.com. I had to do this for my wife to get those pop-ups.

Kath-H
Oct 21 2011, 01:21 PM
Still can't use the new gifting page. I click the buttons, nothing happens. Firefox 3.6.23 OS 10.5.7 Mac. No access to IE on Macs.

Still can't send to lists. I click the new right-hand tab and get an error message. The lists are available when sending bonus requests/offers, so it can be done!

Taz D
Oct 21 2011, 01:52 PM
Still can't use the new gifting page. I click the buttons, nothing happens. Firefox 3.6.23 OS 10.5.7 Mac. No access to IE on Macs.

Still can't send to lists. I click the new right-hand tab and get an error message. The lists are available when sending bonus requests/offers, so it can be done!
That is still being worked on.

annallia
Oct 21 2011, 03:10 PM
Well it happened again..

Facebook user.
Firefox 7.0.1
Vista

2 issues now with gifts.

First one that I posted about earlier was I received 1 fuel tank as a gift from a friend, a few moments later I got spam about being sent something from that friend and saw I now had a total of 6 fuel tanks. This happened yesterday and just happened again today from same friend.

Second issue (that I just had today) I exchanged a few of my gifts, one was a banana tree the other was hen, I exchanged them for rubber trees. I still have both of the rubber trees on my farm but the gifts never went away, they are still in my gifts tab to be accepted.

sbeltman
Oct 21 2011, 03:57 PM
What anti-virus ad-blocker are you using that is doing this. It would be good to know for informing others.

Adblock plus a plug in for chrome and firefox...hope this helps :o

Tiger Laybourne
Oct 21 2011, 04:29 PM
UPDATE Post Release Fixes -Oct 21, 4:30PM EST - Recent Gifting issues have now been fixed.

Jack-boy
Oct 21 2011, 04:37 PM
Try allowing pop-ups from l1.slashkey.com. I had to do this for my wife to get those pop-ups.

I'm sorry, I don't know how to do that. :confused:

Deborah1979
Oct 21 2011, 04:42 PM
UPDATE Post Release Fixes -Oct 21, 4:30PM EST - Recent Gifting issues have now been fixed.

:D:D:D
Thanks for the info and we WILL definitely let you know if it has really been fixed!! LOL
If I understand from your update on the first page of this thread, we are going back to receiving gifts on our Face Book Home Page.....Is that correct??
Thanks so much for all you mods do, trying to keep up us from spazzing. :eek:
Deborah

Tiger Laybourne
Oct 21 2011, 04:44 PM
I'm sorry, I don't know how to do that. :confused:

Hi there,

The has just been a fix released, close you browser, reload and try gifting again.

Thanks

Taz D
Oct 21 2011, 04:51 PM
The Facebook Friends List has a dropdown box that says Select a Friend List in it. When you click the arrow to drop down the list that is the only thing in it.
The Farmtorn Farmers Lists do work for My Neighbors and Farmers Helping Me.
So not fixed completely.

Tiger Laybourne
Oct 21 2011, 04:55 PM
The Facebook Friends List has a dropdown box that says Select a Friend List in it. When you click the arrow to drop down the list that is the only thing in it.
The Farmtorn Farmers Lists do work for My Neighbors and Farmers Helping Me.
So not fixed completely.

Have you reloaded? Mine's showing all my friends lists.

Taz D
Oct 21 2011, 05:05 PM
Have you reloaded? Mine's showing all my friends lists.
Just checked it again and they still are not there. This is IE8 on XP and WF3. I use the secure login for FB, are you using secure or unsecure log in?
To me it isn't a big thing because I can use the Neighbors and Helper's lists to send gifts.

Update: I changed to unsecure login for Facebook and now see my lists.....go figure. Changed back to secure mode and they are still there, so disregard this post.

Tiger Laybourne
Oct 21 2011, 05:52 PM
Just checked it again and they still are not there. This is IE8 on XP and WF3. I use the secure login for FB, are you using secure or unsecure log in?
To me it isn't a big thing because I can use the Neighbors and Helper's lists to send gifts.

Update: I changed to unsecure login for Facebook and now see my lists.....go figure. Changed back to secure mode and they are still there, so disregard this post.

LOL glad it's sorted, sounds like it just hadn't quite updated fully. Thanks for letting us know :)

Big K
Oct 21 2011, 06:22 PM
I'm having problems with gifts as well. Running Firefox 7.0.1 on Vista OS. I can open the 'gifts received' page, but cannot accept the gift. I can click on exchange and that works, can select a gift and it will change to that gift, but the 'accept' button does not work.

Just now I encountered another problem - I'm was de-selecting products for production and when I clicked the check mark (to remove that one item) i got the message that 6 items had been sent to production. I tried this several times in several facilities and I can no longer remove an item from production.

Help!

Tiger Laybourne
Oct 21 2011, 06:34 PM
I'm having problems with gifts as well. Running Firefox 7.0.1 on Vista OS. I can open the 'gifts received' page, but cannot accept the gift. I can click on exchange and that works, can select a gift and it will change to that gift, but the 'accept' button does not work.

Just now I encountered another problem - I'm was de-selecting products for production and when I clicked the check mark (to remove that one item) i got the message that 6 items had been sent to production. I tried this several times in several facilities and I can no longer remove an item from production.

Help!

Hello,

Just tried FF and am not having the same problem. Are you having this problem vis the "My Requests" tab at the top of your game screen or via the Facebook "Game Requests" page? Have you tried clearing caches, closed browser, reload, since this happened?

It is possible to uncheck the products, but it is fiddly, you have to get right into the top left corner of the check box to uncheck it.

Taz D
Oct 21 2011, 06:35 PM
Just now I encountered another problem - I'm was de-selecting products for production and when I clicked the check mark (to remove that one item) i got the message that 6 items had been sent to production. I tried this several times in several facilities and I can no longer remove an item from production.

Help!
I found when checking this that because the amount pop up is back you have to be precisely over the check to get it to work. The way you know you are precisely over the check is when the amount pop up disappears.
This does need to be adjusted so that area is not included as part of the hotspot for the pop up.

Big K
Oct 21 2011, 08:13 PM
Tiger - it is the 'My Requests' tab at the top of the page. It has been happening since the new release, but I usually just let this sort of thing work itself out and hadn't posted about it. But I have a string of gifts that will take me a while to accept, so thought I'd better let someone know. I just checked and I can access my gifts from my FB page, so I'll do that, but was unable to use that option either until this evening.

Thanks to you and Taz about the check - this just started a shirt time ago. I have been able to check and un-check boxes without being so 'picky' before today, so I'll just have to be a bit more careful!

Tiger Laybourne
Oct 21 2011, 09:45 PM
Tiger - it is the 'My Requests' tab at the top of the page. It has been happening since the new release, but I usually just let this sort of thing work itself out and hadn't posted about it. But I have a string of gifts that will take me a while to accept, so thought I'd better let someone know. I just checked and I can access my gifts from my FB page, so I'll do that, but was unable to use that option either until this evening.

Thanks to you and Taz about the check - this just started a shirt time ago. I have been able to check and un-check boxes without being so 'picky' before today, so I'll just have to be a bit more careful!

Hi there,

The new game updates to fix this only came out a few hours ago, so maybe, they hadn't quite reached everyone yet. I'll keep an eye out for other users with the same issue to see how widespread the problem is, if it doesn't settle down in the next few days or you start being able to use the feature properly do let us know. The check thing will be passed on as well.
Thanks for updating your info :)

Kath-H
Oct 21 2011, 11:19 PM
The Facebook Friends List has a dropdown box that says Select a Friend List in it. When you click the arrow to drop down the list that is the only thing in it.
The Farmtorn Farmers Lists do work for My Neighbors and Farmers Helping Me.
So not fixed completely.

I also clicked the 'select a friend list' drop down, no choices - then tried again and my lists appeared. So this now works :) No longer alphabetical, but I don't care about that.

However the buttons still don't work on the new My Requests tab. Specifically, Exchange works - but after exchanging, I still can't Accept.

I wouldn't normally do it, but as a test I clicked 'ignore' - that works! It's just Accept that doesn't.

Jack-boy
Oct 22 2011, 09:18 AM
Hi there,

The has just been a fix released, close you browser, reload and try gifting again.

Thanks

I rebooted my computer and cleared my cache before I started the game up again, and I still don't get my friends' names after choosing a gift.

peggyannvt
Oct 22 2011, 10:12 AM
I have two farming friends that appear only in the "Non-Farming" list and total friends lists

peggyannvt
Oct 22 2011, 10:13 AM
On my home page it shows 4 gifts, on my Facebook header it shows two gifts

Why do they not agree?

aatredes
Oct 22 2011, 12:00 PM
I have tried all of these suggestions and cannot accept or send gifts whereas I used to. Here is the information that you require to help me:

For the gifting problem..........

Facebook user.
Firefox 4.0
Windows Vista
Stopped working about a week ago when I started playing the game again.

Thanks!!

Taz D
Oct 22 2011, 12:11 PM
I rebooted my computer and cleared my cache before I started the game up again, and I still don't get my friends' names after choosing a gift.
Are you seeing any of the lists? What browser are you using?

♪Jeanne♪
Oct 22 2011, 12:22 PM
Not completely fixed. Now I can't even send gifts in response to accepting one.

Firefox - most recent, don't know version
all caches cleared.

Taz D
Oct 22 2011, 12:44 PM
Not completely fixed. Now I can't even send gifts in response to accepting one.

Firefox - most recent, don't know version
all caches cleared.
Have you tried a different browser?

patduffey
Oct 22 2011, 01:27 PM
i have promble it want let me seed gift it keep tell me that i done that for the day when i havenot so will someone please help me