Accidentally bought, deleted, or sold something

[Tony D]

Although as forum moderators we can sympathize as we have all had "Ack! I sold my mansion!!" or "Sheesh, I really didn't want two Toy Factories" moments, reimbursements and refunds are not given via the forum. To request a refund you will need to contact the Slashkey Support Staff.

To contact the support staff Click Here (http://apps.facebook.com/farmtown/settings/support/) select the category in the window that opens and fill in a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

Remodelling your farm is easier than ever with the use of the bulldozers and other recent game enhancements. Unfortunately, with these enhancements, it is also easier than ever to mistakenly sell or clear an item. The developers implemented a confirmation pop-up into the game to help avoid accidentally selling the more expensive items, but please, when remodelling, take your time and hide anything you wish to keep.

The same can be said for purchasing items. It is also easier to buy something. On all the less expensive items there now is a 'buy multiple' option and neighbors are able to send Farm Cash items to one another. The developers also implemented a confirmation pop-up that will be received whenever a player attempts to purchase any Farm Cash item. Again, please take your time when making purchases to avoid accidents.

This thread was created for players that have bought, deleted or sold an item by mistake NOT for reporting when something has disappeared or is no longer visible to you. Posts off topic will be removed at the discretion of the moderators without notice.

[Tvkbh]

I knew it would happen one day and sure enough it did! I apparently accidentally sold my 4x4 plower! We need a separate storage for our tools so that does not happen! Now I have to fork out another 45 farm cash to buy another one, and that's not easy to come by for me! So much for saving for the combine!

[Taz D]

I knew it would happen one day and sure enough it did! I apparently accidentally sold my 4x4 plower! We need a separate storage for our tools so that does not happen! Now I have to fork out another 45 farm cash to buy another one, and that's not easy to come by for me! So much for saving for the combine!
Actually if you contact Support they may give the plower back. Contact information is in the first post of the following thread.

[JAS0643]

I knew it would happen one day and sure enough it did! I apparently accidentally sold my 4x4 plower! We need a separate storage for our tools so that does not happen! Now I have to fork out another 45 farm cash to buy another one, and that's not easy to come by for me! So much for saving for the combine!

You can use the drop down menu to filter the storage by different categories so you want see tools when you go to sell stuff.

[Zanker]

My son uses the name Atilla D Hun in Farm Town. He wanted to upgrade to a 5x5 harvest plow tool. When I decided to gift him that tool it said he could not do that until he had a 5x5 seeder. So I sent a 5x5 seeder. Somehwere there is a mix up because he already has a 5x5 seeder, in fact now he has two. Can someone reverse this so that I can send him the COMBO TOOL? Thanx Zanker.

[Tony D]

My son uses the name Atilla D Hun in Farm Town. He wanted to upgrade to a 5x5 harvest plow tool. When I decided to gift him that tool it said he could not do that until he had a 5x5 seeder. So I sent a 5x5 seeder. Somehwere there is a mix up because he already has a 5x5 seeder, in fact now he has two. Can someone reverse this so that I can send him the COMBO TOOL? Thanx Zanker.Hi, I moved your post to the official thread for your problem. We cannot do refunds via the forum, you will need to contact Support. Contact details are in the first post of this thread.

[Tony D]

I knew it would happen one day and sure enough it did! I apparently accidentally sold my 4x4 plower! We need a separate storage for our tools so that does not happen! Now I have to fork out another 45 farm cash to buy another one, and that's not easy to come by for me! So much for saving for the combine!Hi, I moved your post to the Official thread for your problem, you could try contacting support and see if they can help. Contact details are in the first post of this thread.

[columbo]

I accidently bought another orange chainsaw while trying to purchase the green on w/ hard earned $ 40 fc please help I have posted twice

[Tony D]

I accidently bought another orange chainsaw while trying to purchase the green on w/ hard earned $ 40 fc please help I have posted twiceHi, Have you contacted Support ? There is information on contacting Support in the first post in this thread.

[pepper6030]

I contacted them about accidentaly buying a canadian flag (Im from NY LOL) and they replied with a basic tough nuggies....This just happened and I wasted 15 bucks on a flipping flag..

[Tvkbh]

Actually if you contact Support they may give the plower back. Contact information is in the first post of the following thread.
I have contacted support twice now, and haven't received any reply whatsoever. Beginning to lose all hope!

[Taz D]

I have contacted support twice now, and haven't received any reply whatsoever. Beginning to lose all hope!
It can take a couple weeks for them to get back to you depending on how many tickets they have.

[Shannon]

Is there a way to get a accidental deletion back to your farm? I some how unknowingly deleted my 4x4 bulldozer. This sucks. Cause I paid good farm cash for that. Let me know.

Thanks,
Shannon

[Taz D]

Is there a way to get a accidental deletion back to your farm? I some how unknowingly deleted my 4x4 bulldozer. This sucks. Cause I paid good farm cash for that. Let me know.

Thanks,
Shannon
Contact Support by using the link at the bottom of your farm page on the left side that says Report/Contact this App. Explain to them what happened. It is up to support whether they will give it back. This can take up to two weeks so be patient.

[Double T Dude Ranch]

Is there a way to get a accidental deletion back to your farm? I some how unknowingly deleted my 4x4 bulldozer. This sucks. Cause I paid good farm cash for that. Let me know.

Thanks,
Shannon

I moved your thread here ;)

Although as forum moderators we can sympathize, reimbursements and refunds are not given via the forum. To request a refund you will need to contact the Slashkey Support Staff.

To contact the support staff click on 'Report/Contact This Application', located underneath your game screen on the left hand side, choose "Contact Farm Town" and then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

[cobra guy]

Help ! I bought 4 x 4 Plow after granddaughter sent one ! I ment to buy 4 x 4 Harvester !!!! OMG ! Any way to reversal on purchase and get $ 45 back to buy Harvester ! I HOPE SO !! :( :( :(

[Taz D]

Help ! I bought 4 x 4 Plow after granddaughter sent one ! I ment to buy 4 x 4 Harvester !!!! OMG ! Any way to reversal on purchase and get $ 45 back to buy Harvester ! I HOPE SO !! :( :( :(
Check the first post in this thread link:
http://www.slashkey.com/forum/showthread.php?t=366710
There are instructions on how to contact Farmtown Support. No refunds or replacements can be done through the forums.

[amberdh]

Help ! I bought 4 x 4 Plow after granddaughter sent one ! I ment to buy 4 x 4 Harvester !!!! OMG ! Any way to reversal on purchase and get $ 45 back to buy Harvester ! I HOPE SO !! :( :( :(

Hi there. I have merged your post into this official thread. Yes, the first post explains how to contact the support team. Good luck :)

[treehstn]

A farming friend gifted me with a farm cash tool but sent the wrong one. I already have the one they sent. Is there any way to exchange the tool for something else I don't have? It was an honest mistake!

Thanks!

[Taz D]

A farming friend gifted me with a farm cash tool but sent the wrong one. I already have the one they sent. Is there any way to exchange the tool for something else I don't have? It was an honest mistake!

Thanks!
Read the first post in the following thread. Instructions are there for how to contact Support. I think it will have to be your friend who does the contacting instead of you, since it was their Farm Cash.
http://www.slashkey.com/forum/showthread.php?t=366710

[treehstn]

Thank you so much! I've emailed them the question.

[Theo Mc Andrew]

I am not getting my milk send to me after harvest of dairy barn, can you help?

[lanita1950]

I purchased the 4x4 harvester and needed the 4x4 seeder. Is there any way this can be exchanged?:confused:

[Double T Dude Ranch]

Although as forum moderators we can sympathize as we have all had moments, reimbursements and refunds are not given via the forum. To request a refund you will need to contact the Slashkey Support Staff.

To contact the support staff click on 'Report/Contact This Application', located underneath your game screen on the left hand side, choose "Contact Farm Town" and then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

[Adrianna Draco]

help! I had 6 holstiens and they dissapeared from my farm, what happened and how can I get them back?

[amberdh]

help! I had 6 holstiens and they dissapeared from my farm, what happened and how can I get them back?

Hi there. Hide absolutely everything you can to make sure they are not hid, if you haven't already. If they are nowhere to be found click the contact/report link located under your farm on the left and fill out a support ticket. They will be able to reimburse you from there.

[al_bundy]

help! I had 6 holstiens and they dissapeared from my farm, what happened and how can I get them back?

one other thing to check is say your cows are on farm 1 and your default farm is farm 1 go to one of your other farms and then come back they should re appear what your describing sound like what happens to me and a posable cause for it could be layering.

just be sure Mcdonalds didn't buy them by a rogue stockman (-:

[Howlyn]

I accidently spent my FARM CASH buying the same item 2 times. I thought I was buying the upgrade (green tool item) and I ended up with one I already had.

To make matters worse, I did this 2 times .. argh !! Not sure how this happened but I don't need 2 extra items that cost so much.

Can I trade or return somehow?? I would like to use my farm cash on items I need.

I can't believe I'm the only person who has ever done this, but I sure feel dumb.
As a disabled senior I can ill afford such errors.

[Taz D]

I accidently spent my FARM CASH buying the same item 2 times. I thought I was buying the upgrade (green tool item) and I ended up with one I already had.

To make matters worse, I did this 2 times .. argh !! Not sure how this happened but I don't need 2 extra items that cost so much.

Can I trade or return somehow?? I would like to use my farm cash on items I need.

I can't believe I'm the only person who has ever done this, but I sure feel dumb.
As a disabled senior I can ill afford such errors.
You are not the only one who has ever done this, so don't feel bad.
You will have to contact Farmtown Support to get this fixed. At the bottom left of your farm page is a blue Report/Contact this App. Click on that, choose the middle option on the next screen and then fill out the form. It can take a little while for them to get back to you and can be as much as a couple weeks so be patient. If you don't hear back from them or see your cash return and the extras disappear in a couple weeks then submit a second ticket and tell them you had already submitted a ticket before.

[Howlyn]

SlashKey rocks ! Thank you so much for taking care of my error so quickly, I really appreciate your help and good service. I have been playing FarmTown for 2 years, and I hope for many more years.
Carol @ howlyn'

[georgiagal1]

I have just accidentally purchased the same tool I had in storage. In an effort to increase my farms I have layered them all and was trying to improve farming speed when in trying to get the latest tool I accidentally hit on the same tool that I had in storage. They look alike. There should be some alarm or pop=up that alerts you to the fact that you already have that tool in your storage. This looks like a money grab to me and I think I should absolutely be reimbuirsed. It has happened in the past and I have had to sell for peanuts. This situation should be fixed and I hope it is, along with my reimbursement.

[Taz D]

I have just accidentally purchased the same tool I had in storage. In an effort to increase my farms I have layered them all and was trying to improve farming speed when in trying to get the latest tool I accidentally hit on the same tool that I had in storage. They look alike. There should be some alarm or pop=up that alerts you to the fact that you already have that tool in your storage. This looks like a money grab to me and I think I should absolutely be reimbuirsed. It has happened in the past and I have had to sell for peanuts. This situation should be fixed and I hope it is, along with my reimbursement.
Read the first post in this thread for how to contact support. They are the only ones who can give you a refund. Non e of that is done through the forum. Support may or may not give you a refund as the decision is theirs. It can take a while to get an answer depending on how many tickets they have to process.

[rjhnfl2008]

I bought the 5X5 bulldozer, but you sent me the 4X4 bulldozer. So that means I have 2 of the 4X4 which I don't need. Could you please make a mend on this issue? Thank you!

[Double T Dude Ranch]

I bought the 5X5 bulldozer, but you sent me the 4X4 bulldozer. So that means I have 2 of the 4X4 which I don't need. Could you please make a mend on this issue? Thank you!

Reimbursements and refunds are not given via the forum. To request a refund you will need to contact the Slashkey Support Staff.

To contact the support staff click on 'Report/Contact This Application', located underneath your game screen on the left hand side, choose "Contact Farm Town" and then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

[JOHN PAUL]

Hi,

I JUST DELETED MY MIXER ON FARM 9!
Can i please get it back :)
It was an accident i deleted it so your help is needed.

many thanks

JOHN PAUL

[Tony D]

Hi,

I JUST DELETED MY MIXER ON FARM 9!
Can i please get it back :)
It was an accident i deleted it so your help is needed.

many thanks

JOHN PAULHi, I moved your post to the official thread for your problem. We are unable to help you via the Forum. You will need to contact Support.. To contact Support: Underneath the game screen click on "report/contact this application"

Good Luck

[JOHN PAUL]

Thanks mate

[poetbjc64]

I have a question about the tools and buying / or cash
Is anyone having a problem with buying and or keeping the tools, or having the cash returned if they disappear?

I was saving my cash as my levels went up, and bought the multi tools. Harvester first. / but it only showed on my page one day. So I tried to buy the multi plower instead, and this time neither the tool showed or the cash returned.
I just wanted to know if this was a glitch or a problems others are experiencing as well

I use mozilla or google chrome. servers. as I had trouble in the past with Explorer.


This has happened both on the game in facebook as well as in myspace. Since I play it in both sites. but 2 different names. As the games can't join together because they are not connected that way. Unless that has changed at all.

[Taz D]

I have a question about the tools and buying / or cash
Is anyone having a problem with buying and or keeping the tools, or having the cash returned if they disappear?

I was saving my cash as my levels went up, and bought the multi tools. Harvester first. / but it only showed on my page one day. So I tried to buy the multi plower instead, and this time neither the tool showed or the cash returned.
I just wanted to know if this was a glitch or a problems others are experiencing as well

I use mozilla or google chrome. servers. as I had trouble in the past with Explorer.


This has happened both on the game in facebook as well as in myspace. Since I play it in both sites. but 2 different names. As the games can't join together because they are not connected that way. Unless that has changed at all.
Have you looked in your storage? Also try hiding everything on your farm and make sure it isn't hidden under or behind something. If you still don't see them, then try clearing your cache and macromedia files. Instructions for this are in the following link:
http://www.slashkey.com/forum/showthread.php?t=352666

[poetbjc64]

I have done that. I've been trying to correct this for over a week
I even signed out a few times and then signed back in . But nothing is there except the tools I can use on my own farms.

I just want to know if this is happening to someone else. As it is kind of annoying that I can't make it a bit easier for me. To save time and help others. As this is one of my favorite games to play. As I can have live interaction with others. Since I'm home alone a lot . I like to chat and help others . As other farms games I play you do them alone even when helping your friends.

I've hidden things and have even removed some items thinking maybe it was to much on my farm or in my storage. As I know sometimes I have to come in the accept or sell the gifts I don't need in the gift boxes.


If cash in the problem then coins is the only other way for me to get things. But when it takes both tools and cash away I can't have either.

Thanks for your reply though. I do appreciate when someone can give me some input.

[Taz D]

I have done that. I've been trying to correct this for over a week
I even signed out a few times and then signed back in . But nothing is there except the tools I can use on my own farms.

I just want to know if this is happening to someone else. As it is kind of annoying that I can't make it a bit easier for me. To save time and help others. As this is one of my favorite games to play. As I can have live interaction with others. Since I'm home alone a lot . I like to chat and help others . As other farms games I play you do them alone even when helping your friends.

I've hidden things and have even removed some items thinking maybe it was to much on my farm or in my storage. As I know sometimes I have to come in the accept or sell the gifts I don't need in the gift boxes.


If cash in the problem then coins is the only other way for me to get things. But when it takes both tools and cash away I can't have either.

Thanks for your reply though. I do appreciate when someone can give me some input.
You need to post a link to your farm so one of the moderators can look to see if they can find it. The automatic link is not working so you will have to follow the instructions in the link to manually post it in here:
http://www.slashkey.com/forum/showthread.php?t=395854

If they can't see it then you can contact Support a refund/replacement as that can't be done through the forums.

[lorijean]

Anyone know who I contact about a farmcash purchase by mistake...

I don`t usually purchase decorations...just tools and facalties with farm cash...and by mistake i purchased a pink car when i was filling my farm road with different cars....cost me 25 farmcash for this car and I never meant to purchase it...
thanx for any help.
lori.

[katrina719]

Best you can do is go to the bottom of the farm page and send a message.

Best of my knowledge ...you're stuck.

[Tiger Laybourne]

Anyone know who I contact about a farmcash purchase by mistake...

I don`t usually purchase decorations...just tools and facalties with farm cash...and by mistake i purchased a pink car when i was filling my farm road with different cars....cost me 25 farmcash for this car and I never meant to purchase it...
thanx for any help.
lori.

Hello ,
Although we can sympathize, as we have all had moments were we've deleted or sold or bought something by mistake, reimbursements and refunds are not given via the forum. To request a refund you will need to contact the Slashkey Support Staff.*

To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This Application', click on "Contact Farm Town" and then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.
Thank you

[Jessie Lynn]

I purchased a water cover thinking it was a small square like all of the items above it. It was not until it covered my whole area that i realized it was not what I wanted. Can it be returned??? Never done this...I tried to click on it to move to storage and can not get anything to sync!!!! HELP..Please and Thank You:eek:

[Taz D]

I purchased a water cover thinking it was a small square like all of the items above it. It was not until it covered my whole area that i realized it was not what I wanted. Can it be returned??? Never done this...I tried to click on it to move to storage and can not get anything to sync!!!! HELP..Please and Thank You:eek:
All you do is buy another ground cover from the same place. They are all at the bottom of the list. Each is only 100 coins.

[Tiger Laybourne]

I purchased a water cover thinking it was a small square like all of the items above it. It was not until it covered my whole area that i realized it was not what I wanted. Can it be returned??? Never done this...I tried to click on it to move to storage and can not get anything to sync!!!! HELP..Please and Thank You:eek:

Hello,
Just go back to the store and purchase a new ground cover, they are all near the bottom of the list cost 100 coins.

[Bamabravejet]

'Report/Contact This Application'

I do not see this anywhere on the page. Will you please point it out to me. I was revolving the facility and got a quick popup and accidentally click the wrong thing, Geesh, and was never ask are you sure ...Poof it was gone.......Need help getting it back

Thanks........Bama

Oh! Lord probably lost all 100 cows too.......

[Taz D]

'Report/Contact This Application'

I do not see this anywhere on the page. Will you please point it out to me. I was revolving the facility and got a quick popup and accidentally click the wrong thing, Geesh, and was never ask are you sure ...Poof it was gone.......Need help getting it back

Thanks........Bama

Oh! Lord probably lost all 100 cows too.......
On your Farm page look all the way at the bottom of the page (scroll the page as far as you can go) on the left side in small print is "Farmtown Report/Contact this app "
http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/185447_233631273339108_100000767109621_577815_3125 623_n.jpg

[Bamabravejet]

On your Farm page look all the way at the bottom of the page (scroll the page as far as you can go) on the left side in small print is "Farmtown Report/Contact this app "
http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/185447_233631273339108_100000767109621_577815_3125 623_n.jpg

How long before I get a reply...This is at my other farm by the name of Sam Jones, but the report went in from that farm.......I tried to register that one here but that thing at the bottom I tried 20 times and never got it right so I quit..........that thing is pathetic anyway......

[Taz D]

How long before I get a reply...This is at my other farm by the name of Sam Jones, but the report went in from that farm.......I tried to register that one here but that thing at the bottom I tried 20 times and never got it right so I quit..........that thing is pathetic anyway......
A reply could take up to 2 weeks depending on how many tickets they have in the works at the moment. That is no guarantee you will get a replacement or refund as their decision is final. You may think it is pathetic but it is the only way to contact Farm Town Support and they are the only ones who can refund or replace your item.

[randiculous]

i have been saving my farm cash to get my tools and i accidentally bout the 4x4 harvester when i ment to get the plower. what can i do to get this fixed? i have sent in a support ticket and have yet to recieve any response

[Rob T]

i have been saving my farm cash to get my tools and i accidentally bout the 4x4 harvester when i ment to get the plower. what can i do to get this fixed? i have sent in a support ticket and have yet to recieve any response

There is nothing more you can do but to wait for support, it can take a little while depending on how many tickets they have.

[becky barrus]

hi can you please credit me for the 5x5 harvester i bought the wrong one now i have to 5x5
thank you very much
becky

[BrookeB]

hi can you please credit me for the 5x5 harvester i bought the wrong one now i have to 5x5
thank you very much
becky

The forum is not authorized to give refunds or adjustments of coins or FC, regardless of circumstances. For this, you will need to contact Support by clicking on the "Report/Contact this app" link at the very bottom of the FT game screen. When describing your situation, give as much detail as you can. Also, the response time may be up to 2 weeks depending on how many support claims are in process along with yours.

[Samms Farm]

Hi

Hope someone can help me, been a bit of a dope!

I have a semi trailor truck and then bought an ordering station in the hopes of increasing the speed of the products as I dont seem to be able to get enough ham/ hot dogs etc for my facilites.

Anyhow, yesterday I was working on someone's farms and noticed that they had a semi trailor on each farm and I thought that buying another one would be helpful to me - so off I went, clutching my farm cash and bought what I thought was another semi truck - only to find that I had bought another ordering station instead!!

Is there any way that I can get my money back on the ordering station so that I can buy another semi truck trailor?

Or is all hope lost?!

Thanks for your help.

Samm

[Taz D]

Hi

Hope someone can help me, been a bit of a dope!

I have a semi trailor truck and then bought an ordering station in the hopes of increasing the speed of the products as I dont seem to be able to get enough ham/ hot dogs etc for my facilites.

Anyhow, yesterday I was working on someone's farms and noticed that they had a semi trailor on each farm and I thought that buying another one would be helpful to me - so off I went, clutching my farm cash and bought what I thought was another semi truck - only to find that I had bought another ordering station instead!!

Is there any way that I can get my money back on the ordering station so that I can buy another semi truck trailor?

Or is all hope lost?!

Thanks for your help.

Samm
Read the first post of the following thread link for instructions on how to contact Farm Town Support. They are the only ones who can refund your Farm Cash. No refunds or replacements can be done through the forums. Here is the link:
http://www.slashkey.com/forum/showthread.php?t=366710

[Samms Farm]

Thanks Taz, I appreciate the help and have been in touch with FT via the link:)

Samm

[Taz D]

Thanks Taz, I appreciate the help and have been in touch with FT via the link:)

Samm
It could take a while depending on how many tickets they have to process.

[greysaver]

I was trying to purchase the red sprinkler and it was the 8x8 log truck/chain saw - I already have one! Anything I can do, please???

[Tiger Laybourne]

I was trying to purchase the red sprinkler and it was the 8x8 log truck/chain saw - I already have one! Anything I can do, please???

Hello,

I'm sorry, but we are unable to give refunds or exchanges on the forum. You will need to contact the Farmtown Support Team.To do so, scroll right down past the bottom of your game screen and click on the 'Report/Contact this App' link located on the left hand side, select the option that most applies to you and fill out a support ticket. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.The time it takes for a response is dependant on the amount of support tickets they have received.

[greysaver]

Thank you so much for your help & suggestion!

[Aussie Rae]

I was trying to purchase the red sprinkler and it was the 8x8 log truck/chain saw - I already have one! Anything I can do, please???

I bought the new brown sprinkler and the red one, then found the brown was the same as the one I had in storage...sent an email to slashkey and they refunded the 45fc to my farmtown account...I took both out of storage and placed them on farm 11 (my default farm) so they could check and see I was telling the truth...sent the email late last night and the refund was there this morning...hope you can do the same, lol

[hotandsassy]

farmtown locked up on me and somehow it sold one of my factories ugh anyway of getting it back other than buying a new one :(

[Tony D]

farmtown locked up on me and somehow it sold one of my factories ugh anyway of getting it back other than buying a new one :(Hi, you could try contacting Support and see if they can help. To contact Support:- underneath the game screen , click on "report/contact this application"

[TexasTornado]

I accidently bought 2 red manure spreaders (at $50 FC which is a precious commidity). Is there anyway to give one back and get my FC back? Please???

[Tiger Laybourne]

I accidently bought 2 red manure spreaders (at $50 FC which is a precious commidity). Is there anyway to give one back and get my FC back? Please???

Hello,

I'm sorry, but we are unable to give refunds on the forum. You will need to contact the Farmtown Support Team.To do so, scroll right down past the bottom of your game screen and click on the 'Report/Contact this App' link located on the left hand side, select the option that most applies to you and fill out a support ticket. The time it takes for a response is dependant on the amount of support tickets they have received.

[mlbrink]

Hello, I clicked to load "all" in my factories and received the option to purchase the new loader. I clicked on that and what was delivered to me was a 4x4 harvester- which i dont need and my farm cash was taken. I really would like that 45 farm cash back- that was hard earned - waited a long time for all those new levels ! This was not my fault. The correct option was showing and the wrong item delivered. Please refunt my 45 cash and take the extra 4x4 away. Thx- Marni

[Tony D]

Hello, I clicked to load "all" in my factories and received the option to purchase the new loader. I clicked on that and what was delivered to me was a 4x4 harvester- which i dont need and my farm cash was taken. I really would like that 45 farm cash back- that was hard earned - waited a long time for all those new levels ! This was not my fault. The correct option was showing and the wrong item delivered. Please refunt my 45 cash and take the extra 4x4 away. Thx- MarniHi, sorry but we cannot process refunds on the Forum. You will need to contact Support... to contact Support :_ Underneath the game screen , click on "report/contact this application"

[CanadianIceQueen]

Hi i have added a new person to my list and FT neighbour she has sent me a 5x5 harvester and plower but as i have the harvester is there any way she can get her FC back for this item or i can trade it in for FC or another item of equal value ? thanks for taking the time to read this and hopefully there is a solution as i do not need 2 5x5 harvesters :)

[Tiger Laybourne]

Hi i have added a new person to my list and FT neighbour she has sent me a 5x5 harvester and plower but as i have the harvester is there any way she can get her FC back for this item or i can trade it in for FC or another item of equal value ? thanks for taking the time to read this and hopefully there is a solution as i do not need 2 5x5 harvesters :)

Hello,

No sorry, you will not be able to trade it for something else. The only thing i can suggest is that, as she was the one that sent it, she could try contacting FT support , explain what has happened and see if they can help. The decision would be entirely up to them.

To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This Application', click on "Contact Farm Town" and then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

[CanadianIceQueen]

thanks for your help i will do that :) happy farming all <3

[Tiger Laybourne]

thanks for your help i will do that :) happy farming all <3

you are very welcome :)

[Darlindebe]

I accidently deleted my 4 x 4 Harvester. Is there anyway to get it back....I don't have the $ to buy it again.

[Darlindebe]

And I deleted my plower too! OMG

[Tiger Laybourne]

I just bought the 4 x4 harvester when I wanted the 4 x 4 seeder.

Can you please fix this!!!!

Help! I don't want to have wasted $45 when I don't need the harvester as I already have it.

Please. Thank you!

Hello, I've moved you post to the official thread for your issue. Please read the 1st post on page 1 and follow the instructions there.

Thank you

[Tiger Laybourne]

I accidently deleted my 4 x 4 Harvester. Is there anyway to get it back....I don't have the $ to buy it again.

And I deleted my plower too! OMG

Hello,

I've moved your posts to this official thread for your issue. Please read the 1st post on page 1 for help on what to do now.

Thank you

[Taz D]

Is this request being ignored. This stupid game should give a warning when we accidentally click to buy a tool we ALREADY own. I even own the 5x5 harvester and 5x5 combine. WHY would I buy a 4x4 harvester!!! NOT!
It was an ACCIDENT. Can someone PLEASE help me here!
What I intended to buy was the 4x4 seeder! Now I have TWO 4x4 harvesters, the 5x5 harvester AND the 5x5 combine harvest-plow. What am I supposed to do with all these? Sell the extras for a pittance of coins?!

If this is how you treat your players then I guess I'm finished with your game!!! Two months' work gone in an instant of a click! I've had it!!!
You post was not ignored. It was answered a couple posts below yours.
No refunds/replacements can be given through the forums. You will need to contact Farm Town Support to get it. To do this go to your farm page, scroll all the way to the bottom of the page. Look on the bottom right to find Report/Contact this App and click on that. Choose the middle option and fill out the form.

[s.fargon]

I bought 2 extra harvesters with farmcash by mistake. can you refund the fc for me.
thank you

(a 4x4 & 5x5 harvester)

[amberdh]

I bought 2 extra harvesters with farmcash by mistake. can you refund the fc for me.
thank you

(a 4x4 & 5x5 harvester)

Hi there. I have merged your post into this official thread :)

You will need to contact farmtown support to request a refund. To contact the support staff click on 'Report/Contact This Application', located underneath your game screen on the left hand side, choose "Contact Farm Town" and then fill out a support ticket.

[truddy122]

I have sent 3 different messages through the link provided on this forum, and have yet to recieve a reply to my issue. I even got a message after sending one of the messages that a copy would be sent to my email. I never got that either. I accidentally purchased a second 5x5 harvester instead of the seeder. I have to have the seeder as you know to get the combo tool to harvest, plow, and seed all at one time. I have the others. I spend a LOT of my own money on this game. I have also been playing since almost the beginning of the game. I feel like the least someone could do is REPLY to the reqest I have made to let me know something! I am getting very frustrated as this was (and I admit it was my error for not paying closer attention) but it was an expensive error, none the less. I would appreciate any further help anyone could give me.
Thanks
Truddy

[Taz D]

I have sent 3 different messages through the link provided on this forum, and have yet to recieve a reply to my issue. I even got a message after sending one of the messages that a copy would be sent to my email. I never got that either. I accidentally purchased a second 5x5 harvester instead of the seeder. I have to have the seeder as you know to get the combo tool to harvest, plow, and seed all at one time. I have the others. I spend a LOT of my own money on this game. I have also been playing since almost the beginning of the game. I feel like the least someone could do is REPLY to the reqest I have made to let me know something! I am getting very frustrated as this was (and I admit it was my error for not paying closer attention) but it was an expensive error, none the less. I would appreciate any further help anyone could give me.
Thanks
Truddy
I would say that your email may be blocking anything you get from Slashkey. Check your spam folder for any email from Slaskey.com.
When you say you submitted 3 messages through the link provided in this forum was that the link under your farm for Report/Contact this App? If not I am not sure where your messages are going.
How long did you wait between messages to them? It can take up to a couple weeks or so for them to reply to your problem, depending on how many tickets they get.

[truddy122]

I would say that your email may be blocking anything you get from Slashkey. Check your spam folder for any email from Slaskey.com.
When you say you submitted 3 messages through the link provided in this forum was that the link under your farm for Report/Contact this App? If not I am not sure where your messages are going.
How long did you wait between messages to them? It can take up to a couple weeks or so for them to reply to your problem, depending on how many tickets they get.

I did submit these requests from the correct link under my farm . I have checked my spam folders also to see if there has been a reply sent there, but to no avail. It has been a week since I reported it. We are only human, and as with all things mistakes are made. I have read some of the other posts and it does seem that there should be a way to block you from accidentlly buying a second item you dont need... I hope to hear from someone soon regarding my problem.

[JohnAlbertini]

I have sent 3 different messages through the link provided on this forum, and have yet to recieve a reply to my issue. I even got a message after sending one of the messages that a copy would be sent to my email. I never got that either. I accidentally purchased a second 5x5 harvester instead of the seeder. I have to have the seeder as you know to get the combo tool to harvest, plow, and seed all at one time. I have the others. I spend a LOT of my own money on this game. I have also been playing since almost the beginning of the game. I feel like the least someone could do is REPLY to the reqest I have made to let me know something! I am getting very frustrated as this was (and I admit it was my error for not paying closer attention) but it was an expensive error, none the less. I would appreciate any further help anyone could give me.
Thanks
Truddy


I had a similar problem which was fixed after I followed these instructions:

"No refunds/replacements can be given through the forums. You will need to contact Farm Town Support to get it. To do this go to your farm page, scroll all the way to the bottom of the page. Look on the bottom right to find Report/Contact this App and click on that. Choose the middle option and fill out the form."

The link is actually on the bottom LEFT. I can take a while for them to address your problem.

[Random_Harvester]

Accidentally got 2 log trucks 5x5, can 1 be taken away and i be refunded the 30 cash please?
Jo

[Don't feed the beggers]

you would need to e-mail slashkey themselves, nobody here can you the refund you are seeking

[Tony D]

Accidentally got 2 log trucks 5x5, can 1 be taken away and i be refunded the 30 cash please?
JoHi, to contact support , underneath the game screen click on "report/contact this application"

[Random_Harvester]

i wrote to billing@slashkey.com, first time my email said it wasn't sent, tried again then had a postmaster error, so i hope it sent this time. I have done the contact slashkey before and got no reply whatsoever. I hope they can take the duplicate item and give my cash back :)
Jo

[Don't feed the beggers]

i wrote to billing@slashkey.com, first time my email said it wasn't sent, tried again then had a postmaster error, so i hope it sent this time. I have done the contact slashkey before and got no reply whatsoever. I hope they can take the duplicate item and give my cash back :)
Jo

I lost an item this past week, e-mailed sk and they refunded me the fc to buy another..all within 24hrs.

[dancegypsy]

I guess it works for some and not for others. A friend sent me the wrong FC item and I wrote Slashkey, asking for an exchange. Never heard a word back. The tree harvester still sits in my Gift Box, weeks later. It's a duplicate and useless to me, but I want them to see it was a gift and is still there.

[Taz D]

i wrote to billing@slashkey.com, first time my email said it wasn't sent, tried again then had a postmaster error, so i hope it sent this time. I have done the contact slashkey before and got no reply whatsoever. I hope they can take the duplicate item and give my cash back :)
Jo
It is not billing but support that you need to contact. To do that go to your farm page and scroll to the bottom of the page. Look on the left side under the line for Report/Contact this App. Click on that, choose the middle option and fill out the form. That will get to the right place.

[Taz D]

I guess it works for some and not for others. A friend sent me the wrong FC item and I wrote Slashkey, asking for an exchange. Never heard a word back. The tree harvester still sits in my Gift Box, weeks later. It's a duplicate and useless to me, but I want them to see it was a gift and is still there.
It is your friend that needs to contact them and not you. They were the ones the transaction would be recorded under.

[Darlindebe]

I did, fortunately, recieve a refund, but only for 1 item. This is the message I recieved.

Hello Debbie
We can only issue credit for one item. I have credited your farm with 45 in farm cash. Thank you and hoped this helped.

Ticket Details
Ticket ID: YYE-240312
Department: Premium5
Priority: Low
Status: Closed

So keep trying. It took a little less than a week.

[annecairns66]

I lost an item this past week, e-mailed sk and they refunded me the fc to buy another..all within 24hrs.

A friend bought me a boat, forgetting i already have one, can i exchange it for something else, or get fc back for it...

[Tony D]

A friend bought me a boat, forgetting i already have one, can i exchange it for something else, or get fc back for it...Hi, as you received it from a friend, your friend will have to contact Support and ask them.

[Vaunda]

I accidently deleted one of my facilities. I don't suppose there is anyway to get it back is there?

[amberdh]

I accidently deleted one of my facilities. I don't suppose there is anyway to get it back is there?

Hi there. I have merged your post into this official thread :)

Please read the first post. Instructions included for what to do in these situations. Good luck! And please let us know if you have any further questions :)

[Msdemeanour]

ive brought a vehicle with farm $ that i already had.. why is there not an option to sell it back for Farm dollars instead of coins... coins are totally useless and i have millions of them ? :mad:

[Tony D]

ive brought a vehicle with farm $ that i already had.. why is there not an option to sell it back for Farm dollars instead of coins... coins are totally useless and i have millions of them ? :mad:Hi, what did you buy ? You could try contacting support and explain the problem to them. To contact support :- Underneath the game screen , click on "report/contact this application"

[Tiger Laybourne]

ive brought a vehicle with farm $ that i already had.. why is there not an option to sell it back for Farm dollars instead of coins... coins are totally useless and i have millions of them ? :mad:

Hello,

Please click on the following link and read the 1st post on page 1. If you still have the vehicle you could try contacting FT support and see if they can help, refunds are never given via the forum. It's also the official thread for your question and where i will move our posts to shortly......
http://www.slashkey.com/forum/showthread.php?t=366710

Thank you

[priscillar]

I accidentally bought (2) 5X5 green harvesters.
Can I get my cash back for one of these so I can buy something else I need?
Thank you.

[Tiger Laybourne]

I accidentally bought (2) 5X5 green harvesters.
Can I get my cash back for one of these so I can buy something else I need?
Thank you.

Hello,

Click on the following link and read the 1st post on page 1. That will tell you how to proceed. I will shortly be moving our posts to that official thread, please post a reply in that thread if you need further help with this.
http://www.slashkey.com/forum/showthread.php?t=366710

Thank you

[duckybaker2]

There are some gifts that were sent to MOD EDIT: removed in error and these should have gone to MOD EDIT: removed They are in Duckybaker2's Gift Box and he is waiting for them to be transferred back. How can this be done?


We have been waiting for almost a month for this to be corrected.

Thank you for your help

Dean

[Tony D]

There are some gifts that were sent to MOD EDIT: removed in error and these should have gone to MOD EDIT: removed . They are in Duckybaker2's Gift Box and he is waiting for them to be transferred back. How can this be done?


We have been waiting for almost a month for this to be corrected.

Thank you for your help

DeanHi, the person who sent the gifts needs to contact support. Do you know if they have done so ?

[duckybaker2]

Yes,


DeanFBaker has sent numerous messages but no one has responded

[JustPlainDucky]

I have sent numerous message using the Help Link and been patiently waiting...How can we expedite this process?

[garryf2517]

I have purchased another 4x4 Harvester instead of a seeder ! Is there any way to exchange the harvester for a seeder ? I definately don't need 2 of them!!!

[Tony D]

I have purchased another 4x4 Harvester instead of a seeder ! Is there any way to exchange the harvester for a seeder ? I definately don't need 2 of them!!!Hi, we cannot assist you via the Forum. Try contacting Support and see if they can help. To contact support , underneath the game screen ,click on "report/contact this application".. Good luck

[Taz D]

Yes,


DeanFBaker has sent numerous messages but no one has responded
It is the person who sent the gifts not the person who was supposed to receive them that needs to contact support. Only that person can get action to get a refund. It can take up to a couple weeks for Support to respond depending on how many tickets they have to process, so sending multiple messages does not speed up the process.

[Ghosts1964]

Can someone please tell me if I can connect my facebook farm town to my space? Or do I have to start all over again in my space.

[JAS0643]

Can someone please tell me if I can connect my facebook farm town to my space? Or do I have to start all over again in my space.


You can not move your farm farm facebook to myspace you will have to start over again. Before you start over again you need a little information, myspace players do not have all the perks of fb players. They can not ask for help in their facilities. You load 15 days worth of stuff in a facility you have to wait 15 days for it to all finish. I don't think they can post ingredient request or belt bonuses either, basically anything we post to our fb walls for ft can not be done on ms.

[garryf2517]

Thankyou for your time for replying to my post. I have now contacted support as you suggested so hopefully I might get some joy ;-)
Thanks again.

[FarmOwnerLisa]

I've justabout killed myself tryng to earn 45 Farmcash over the last couple of months to buy a 4x4 plow. I finally get my money today and buy the plow and end up with a 4x4 harvester on my farm!!!!! Now what? I already have a 4x4 harvester. How do I sort this out without having to level up another 45 levels? I don't need 2 harvesters!!!!!:confused::mad::confused:

[Tony D]

I've justabout killed myself tryng to earn 45 Farmcash over the last couple of months to buy a 4x4 plow. I finally get my money today and buy the plow and end up with a 4x4 harvester on my farm!!!!! Now what? I already have a 4x4 harvester. How do I sort this out without having to level up another 45 levels? I don't need 2 harvesters!!!!!:confused::mad::confused:Hi, if you read the first post of this thread it contains information on how to contact support. Try contacting them and see if they can help.

[PFriend1]

HELP!! I accidentally bought a second Purple Forklift!! I blame it on FarmTown psychosis!! LOL I must have ALL the new play toys (ummmm....Farm Equipment!).

Anyways, is there any way to get my FC back for it??

I would really appreciate any help with this issue. I spend quite a bit of my own cash on FarmTown, and would like to have this back to spend on the next NEW and WONDERFUL equipment!!

[Taz D]

HELP!! I accidentally bought a second Purple Forklift!! I blame it on FarmTown psychosis!! LOL I must have ALL the new play toys (ummmm....Farm Equipment!).

Anyways, is there any way to get my FC back for it??

I would really appreciate any help with this issue. I spend quite a bit of my own cash on FarmTown, and would like to have this back to spend on the next NEW and WONDERFUL equipment!!
You will have to contact Farm Town Support to see if they will refund it. To contact them go to your farm, scroll down to the very bottom of the page. Then look on the left side under the line look for Report/Contact this App and click on that. In the pop up choose the middle option and then fill out the form.
No refunds or replacements can be done through the forum. It can take a while for them to get back to you depending on how many tickets they have to process.

[PFriend1]

You will have to contact Farm Town Support to see if they will refund it. To contact them go to your farm, scroll down to the very bottom of the page. Then look on the left side under the line look for Report/Contact this App and click on that. In the pop up choose the middle option and then fill out the form.
No refunds or replacements can be done through the forum. It can take a while for them to get back to you depending on how many tickets they have to process.


Thank you for the help. I did this, and will wait to hear from someone!

[FarmOwnerLisa]

Do the slashkey people actually contact you with a reply. I sent my problem via the "report/contact" link last week and still nothing. I'm a bit irritated considering I didn't mistakenly buy something...I actually DID buy what I wanted and when I reloaded the game, it was something else! I don't complain when my crops suddenly turn into other crops, I just deal with it and carry on, but to spend 45 very hard earned farmcash and not get what you bought is a bit cruel!

[al_bundy]

Do the slashkey people actually contact you with a reply. I sent my problem via the "report/contact" link last week and still nothing. I'm a bit irritated considering I didn't mistakenly buy something...I actually DID buy what I wanted and when I reloaded the game, it was something else! I don't complain when my crops suddenly turn into other crops, I just deal with it and carry on, but to spend 45 very hard earned farmcash and not get what you bought is a bit cruel!

Hi

Normally they are very quick but it is best to wait a couple of weeks before contacting them again i suspect the current issues with myspace farmtown may be slowing things down.

If you havent heard anything within a couple of weeks from the original contact then send a second enquirie.

[FarmOwnerLisa]

Thanks for that. At least there may still be some hope then. I'm just so frustrated. I love this game...possibly a little too much....lol! So you can imagine the ENORMOUS 45 Farmcash disappointment. Will wait patiently and see what happens.
Thanks again!

[PFriend1]

Do the slashkey people actually contact you with a reply. I sent my problem via the "report/contact" link last week and still nothing. I'm a bit irritated considering I didn't mistakenly buy something...I actually DID buy what I wanted and when I reloaded the game, it was something else! I don't complain when my crops suddenly turn into other crops, I just deal with it and carry on, but to spend 45 very hard earned farmcash and not get what you bought is a bit cruel!

Yes, they DO actually contact you! And I didn't have to wait 2 weeks, only about a week. Was worth the wait.

Here was their response:

"Hello
I have credited your farm with 40 in farm cash."

I really appreciate the quick turn-around time!!

[FarmOwnerLisa]

Thanks for that....It gives me hope. I have the "unwelcome" harvester standing on my farm in the hopes that when I log in one day I'll see a repo truck taking it away and bringing my plow. I am soooooooo disappointed by this. Who knew a game would bite so hard and not let go. Lol....I'm actually upset about a cyber farm implement! But hell, it cost me about 2 months and 45 levels to get it! Thats a heck of alot of work.

[farmerluna]

Hi, I've made a mistake and bought a wrong facility, I wonder if you could give me my farm cash back, so i can buy the facility I really wanted. I already own the office-supply factory and bought another one, I wanted the cosmetics factory.

[Tiger Laybourne]

Hi, I've made a mistake and bought a wrong facility, I wonder if you could give me my farm cash back, so i can buy the facility I really wanted. I already own the office-supply factory and bought another one, I wanted the cosmetics factory.

Hello,

I have moved you post to the official thread for this subject. Refunds are never given via the forum. You will need to contact the support staff. To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This App', and then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

[Phast Eddie]

I was using some of my hard earned FT cash and accidentally bought 2 mixers. It would have been so nice if a popup had shown up to let me know i already owned one. Now i am out all those FT cash. is there any way to recoup that loss? thanks for any help.

[Tiger Laybourne]

I was using some of my hard earned FT cash and accidentally bought 2 mixers. It would have been so nice if a popup had shown up to let me know i already owned one. Now i am out all those FT cash. is there any way to recoup that loss? thanks for any help.

Hello,

I have moved you post to the official thread for this subject.

You will need to contact the support staff and see if they can help. To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This App', and then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

[priscillar]

I wanted the ice cream shop but accidentally bought the beauty salon. I'd like my cash back so I can buy what I really wanted. Thank you

[Tiger Laybourne]

I wanted the ice cream shop but accidentally bought the beauty salon. I'd like my cash back so I can buy what I really wanted. Thank you

Hello ,

Although we can sympathize, as we have all had moments were we've deleted or sold or bought something by mistake, reimbursements and refunds are not given via the forum. To request a refund you will need to contact the Slashkey Support Staff.*

To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This App', click on "Contact Farm Town" and then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.
Thank you

[priscillar]

I did contact them, telling them I had accidentally bought the salon and would like my game cash back & the salon removed so I could buy what I had really wanted...this is the response which you can see has nothing to do with what I had asked....weird:

Thank you for reporting this glitch to our team. Our developers have already been notified.Please note that our developers are working diligently to correct all of these issues that you have been encountering. We appreciate all of your patience during this time,if you have been shorted any coins due to this issue please let us know the amount so that we may credit your farm. Please be advised that we cannot restore any items back into your farm that is why we only offer you the coin/farm cash value of the lost item.Thank you again for all of your patience and we sincerely apologize for the inconvenience. Have a wonderful day!

[Taz D]

I did contact them, telling them I had accidentally bought the salon and would like my game cash back & the salon removed so I could buy what I had really wanted...this is the response which you can see has nothing to do with what I had asked....weird:

Thank you for reporting this glitch to our team. Our developers have already been notified.Please note that our developers are working diligently to correct all of these issues that you have been encountering. We appreciate all of your patience during this time,if you have been shorted any coins due to this issue please let us know the amount so that we may credit your farm. Please be advised that we cannot restore any items back into your farm that is why we only offer you the coin/farm cash value of the lost item.Thank you again for all of your patience and we sincerely apologize for the inconvenience. Have a wonderful day!
I believe that is their current automatic response. Wait a little longer and they may respond with your refund. Keep in mind that it is up to them to decide whether to refund it.

[susme48]

I hope this is the right place to ask...tho' no one else has posted about anything but farmcash items...does anyone ever get helped if they simply do something REALLY stupid? I was in the market selling stuff, mainly the bait so I could fill my tackle shop, and somehow, in a senior moment, I sold all of my rice :eek::eek:...and I had over 20,000 boxes/units/?...I have worked so hard to get a surplus of crops so that I don't have to panic over planting. This was many days of work and waiting to accumulate...sigh. :o I have always been pleased with Slashkey's responses to my other 'oops'-es and they have been very quick to give me my money back...but this is not money....just crops. Do I have a prayer, or am I just SOL for now? I hate to bother folks for my stupidity :o, but I thought I would ask...Thanks!

[Taz D]

I hope this is the right place to ask...tho' no one else has posted about anything but farmcash items...does anyone ever get helped if they simply do something REALLY stupid? I was in the market selling stuff, mainly the bait so I could fill my tackle shop, and somehow, in a senior moment, I sold all of my rice :eek::eek:...and I had over 20,000 boxes/units/?...I have worked so hard to get a surplus of crops so that I don't have to panic over planting. This was many days of work and waiting to accumulate...sigh. :o I have always been pleased with Slashkey's responses to my other 'oops'-es and they have been very quick to give me my money back...but this is not money....just crops. Do I have a prayer, or am I just SOL for now? I hate to bother folks for my stupidity :o, but I thought I would ask...Thanks!
I think you are SOL. They can refund coins and farmcash, but don't think put back items or crops. Looks like you will have to start planting rice quickly. :(

[susme48]

Sigh....so I thought....just figured it did not hurt to ask...would hate to find out they WOULD do something, but I waited too long to ask. At least I had filled everything and posted before I was dumb...lol...so I can buy some until tomorrow. Thanks for answering Taz! :)

[elundy45]

I hope this is in the right place.I have bought 2 (5x5)bulldozers and it still tells me i don't have one.Can someone PLEASE fix this for me.I always buy everything.I thought i had overlooked buying one so i bought another one and it still tells me i don't own one.
HELP PLEASE
My farm is linked now.Any help would be very much appreciated.!!!!!!!
Eunice

[Taz D]

I hope this is in the right place.I have bought 2 (5x5)bulldozers and it still tells me i don't have one.Can someone PLEASE fix this for me.I always buy everything.I thought i had overlooked buying one so i bought another one and it still tells me i don't own one.
HELP PLEASE
My farm is linked now.Any help would be very much appreciated.!!!!!!!
Eunice
The automatic linking doesn't work. You need to manually provide a link to your farm in a post here. Instructions on how to do that are in the following link:
http://www.slashkey.com/forum/showthread.php?t=395854

[Tiger Laybourne]

I hope this is in the right place.I have bought 2 (5x5)bulldozers and it still tells me i don't have one.Can someone PLEASE fix this for me.I always buy everything.I thought i had overlooked buying one so i bought another one and it still tells me i don't own one.
HELP PLEASE
My farm is linked now.Any help would be very much appreciated.!!!!!!!
Eunice

Hello,

I already replied to your same question in another thread, you will find it by clicking on this link........
http://www.slashkey.com/forum/showpost.php?p=4906678&postcount=412

[Annette Dautel]

Hello,

Firstly, I apologise for bothering you - just need some advice.

I sent a report (via the thingy at the bottom of the game page) explaining I had been gifted harvesters twice but my lovely and generous neighbour meant to send 1 set to this account, and one set to my second account. I provided all details and link to my second account in my report.
I sent my request on 27 Sept, and again on 15 Oct. - Does it normally take this long? Naturally I will accept whatever is decided but I am wondering how long it will take to advise me. Any clues?

Thanks so very much

[Taz D]

Hello,

Firstly, I apologise for bothering you - just need some advice.

I sent a report (via the thingy at the bottom of the game page) explaining I had been gifted harvesters twice but my lovely and generous neighbour meant to send 1 set to this account, and one set to my second account. I provided all details and link to my second account in my report.
I sent my request on 27 Sept, and again on 15 Oct. - Does it normally take this long? Naturally I will accept whatever is decided but I am wondering how long it will take to advise me. Any clues?

Thanks so very much
The person who sent the second one needs to be the one reporting it, as they would be the one receiving the refund if that is allowed by support.

[wardmb]

My mouse slipped when I wanted to sell a tool and I accidently clicked on the Tree Shaker 8x4. Can I get it back without having to use FT Cash again?

[Taz D]

My mouse slipped when I wanted to sell a tool and I accidently clicked on the Tree Shaker 8x4. Can I get it back without having to use FT Cash again?
You will have to contact Support for that as no refunds or replacements can be done through the forums. To contact them go to your farm and scroll all the way to the bottom of the page, look on the left side under the line for Report/Contact this app and click on that. Select the middle option and fill out the form. Be patient as it can take a while for them to get back to you.

[Crawfish]

I purchased the wrong tool in the store with farmtown cash, you know the real green stuff. Is there a way that I can get a refund or that tool exchanged for the one I wanted? It's a duplicate and I don't need it. Can someone help please? Thanks

[Taz D]

I purchased the wrong tool in the store with farmtown cash, you know the real green stuff. Is there a way that I can get a refund or that tool exchanged for the one I wanted? It's a duplicate and I don't need it. Can someone help please? Thanks
You will need to contact support for that. To do that go to your farm page and scroll all the way to the bottom of the page. Under the line look for Report/Contact this app and click on that. Choose the middle option and then fill out the form.

[Crawfish]

I submitted the form and I still haven't heard anything yet. How long does it take to get a refund?

[Taz D]

I submitted the form and I still haven't heard anything yet. How long does it take to get a refund?
It can take up to two weeks depending on how many tickets they have to reply to.

[Pinky1021]

I have contacted support for this issue, just wondering if anyone else is having the same problems. I upgraded my green forklift to the purple forklift, well unless i can't figure it out...it seems to do the exact same thing, it says in the store that "stores ALL products in ALL facilities" well you still have to click on each facilities and click store all, which is what you do with the green one. Am i doing something wrong?
:confused:

[Taz D]

I have contacted support for this issue, just wondering if anyone else is having the same problems. I upgraded my green forklift to the purple forklift, well unless i can't figure it out...it seems to do the exact same thing, it says in the store that "stores ALL products in ALL facilities" well you still have to click on each facilities and click store all, which is what you do with the green one. Am i doing something wrong?
:confused:
If you click on the Store All button at the top of your Facility Manager then it will store all of the products from all of the facilities with just one click instead of clicking on each facility.

[Pinky1021]

ummm okay, sorry can you tell me where the facility manager is? lol sorry and thanks :rolleyes:

[Taz D]

ummm okay, sorry can you tell me where the facility manager is? lol sorry and thanks :rolleyes:
In the extended tool box in the far left column. It looks like a building.

[Pinky1021]

thank you so much!

[Lolleepop]

This isn't a huge issue as I have spares in storage.

However, I created my farm back before we had a second farm option. So, I built my rivers by hooking curves together. I was able to do this by placing dirt paths at the connection points. I tried to place a different river over the dirt (I even used all new dirt paths) and the error message I have been getting reads

"Couldn't move item from storage to farm. Please try again later.":rolleyes:

Any suggestions? This is my farm link (hope it works)

Lolleepop

http://apps.facebook.com/farmtown/play/?farm_id=1032798216&farm_ix=Y

[1953rematch]

Dear Support, On Thursday or Friday ( Nov 3-4,2011) I bought 120 farmcash. With it I purchased 2 forklifts. 1 green and 1 purple. I realized after I bought them I already had a green forklift! I don't need two!!! Please help!!! I would love to buy the 2nd mobile sprinkler, as I have the first,can u please help me?
I wrote a e-mail to support as soon as I realized my mistake but I haven't heard from them, so I'm writing to u for help!!! I hope this is alright, but I'm desperate. I live on a fixed income and can't afford these kinds of mistakes. Thank You so much for your time and effort!!! Rosemary

[al_bundy]

Dear Support, On Thursday or Friday ( Nov 3-4,2011) I bought 120 farmcash. With it I purchased 2 forklifts. 1 green and 1 purple. I realized after I bought them I already had a green forklift! I don't need two!!! Please help!!! I would love to buy the 2nd mobile sprinkler, as I have the first,can u please help me?
I wrote a e-mail to support as soon as I realized my mistake but I haven't heard from them, so I'm writing to u for help!!! I hope this is alright, but I'm desperate. I live on a fixed income and can't afford these kinds of mistakes. Thank You so much for your time and effort!!! Rosemary

Hi

Please allow upto 2 weeks for a response or credit from support.

They are normally very quick

Any requests for credits or refund cannot be processed by the forum team and any credits or refunds are totally at supports discretion. :)

[49erbabe]

Hello, I accidently sold my Confection Factory this evening, is there anyway you can help retrieve it? Please advise me on what I can do.

Thank you very much ~ 49erbabe

[al_bundy]

Hello, I accidently sold my Confection Factory this evening, is there anyway you can help retrieve it? Please advise me on what I can do.

Thank you very much ~ 49erbabe

Hi

You will need to contact support as they will need to credit your account with the 32FC to buy a new one as once a item is deleted or sold it cannot be retrieved.

To contact support use the link below please allow up to 2 weeks for a response or credit.

It should also be noted that there is no guarantee they will credit you.

http://apps.facebook.com/farmtown/settings/support/

[DonL]

I bought the wrong facility today that i already have it. I want the animal accesories but bought another garden tool factory...any way i can exchange it or have someone exchange it for me please.

[Taz D]

I bought the wrong facility today that i already have it. I want the animal accesories but bought another garden tool factory...any way i can exchange it or have someone exchange it for me please.
You will need to contact Support for this. No refunds or replacements can be done through the forums. To contact Support go to your farm and scroll all the way to the bottom of the page. Look on the left side below the line for Report/Contact this app and click on that. Choose the middle option and fill out the form. It can take up to two weeks for them to reply to you, depending on how many tickets they have to process, so be patient.

[G.I Jones]

Hello I purchased 2 Baby stores today in error, I had meant to buy 1 and a Baby supplies Factory. Is there anyway to get refunded my 30 FC and return a Baby Store.

Thanks for your help

G.I Jones

[Tiger Laybourne]

Hello I purchased 2 Baby stores today in error, I had meant to buy 1 and a Baby supplies Factory. Is there anyway to get refunded my 30 FC and return a Baby Store.

Thanks for your help

G.I Jones

Hello,

You will need to contact FT support and see if they will help with a refund.

To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This App', then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

Thank you

[carol07]

ive contacted support twice now and still had no reply HELP

[carol07]

[QUOTE=Tony D;4730082]Hi, Have you contacted Support ? There is information on contacting Support in the first post in this thread.[/QUOTe

ive contacted support twice now and still no reply ?

[Taz D]

ive contacted support twice now and still had no reply HELP
It can take Support up to two weeks to respond to your ticket, so be patient.

[carol07]

its sorted now thank

[sherry.steiner@att.net]

help. I somehow hid my log truck. Cansomeone tell me how to "unhide" it.

[al_bundy]

help. I somehow hid my log truck. Cansomeone tell me how to "unhide" it.

Hi

Just refresh the farm :)

[kerri08]

I bought an extra manure spreader by mistake does anyone know if i can gift it to a friend?

[Taz D]

I bought an extra manure spreader by mistake does anyone know if i can gift it to a friend?
There is no way you can gift it to anyone. The only way you could do that would be from the store by using the Send button instead of the Buy.
What you can do is contact Support to see if they will refund your Farm Cash. To contact them go to your farm and scroll all the way to the bottom of the page. Look for Report/Contact this app on the bottom left and click on it. Choose the middle option and fill out the form.

[kerri08]

thanks taz :)

[Oklahoma Rose]

I did the same thing yesterday, only accidently sold 40,000$ of wheat I really didn't want to sell. That is not a game issue it is a 'Not paying attention" issue. I do, however, wish details of all that is required to make a factory function would be in a small detail box as you rest your cursor on the item --- say a factory item or storage item or livestock. It would make life a lot easier, especially for newer players trying to move on up.

I'm just out the wheat I needed for my mill which was the whole point in accepting the harvesting job. Hopefully, it will come back around soon. Have a blessed day.

[Oklahoma Rose]

Nov. 24, 2011

After an hour of searching areas for a similar issue (and this is one I've had before) I decided to post wild. Of course, flipping through the pages in this section gave me an opportunity to add my two cents worth to a couple complaints. Here is my issue:

Today is the second job assignment I've accepted for Johnny Walker. Today was for Johnny's Farm2 -- a rose farm. Today is also the second time I didn't receive the percentage coins as I harvested. Sadly, I can't post a reply in Chat because it has not worked for me all day. I did post an Issue Thread on this matter earlier.

What can be done about this? It hasn't been a month since I posted the first complaint. As I began harvesting these roses at Johnny's Farm 2, an est $250 was added to my bank roll. After that, it all stopped. I stupidly continued to harvest anyway thinking the issue was just a glitch. I've had them for months with FB games but the money was not credited. After near completion of the job, I left the farm and arrived here.

Solution,, please?

Shalom! Linda Knoll playing as Oklahoma Rose, from the Estate of Oklahoma Rose (farm 1)

[RFMad]

I just bought the water ground cover and I don't like it. How do I get rid of it now? Thanks

[Taz D]

I just bought the water ground cover and I don't like it. How do I get rid of it now? Thanks
Buy another ground cover from the same place.

[RFMad]

Buy another ground cover from the same place.

Thank you, that's simple enough :)

[momsamjess]

I accidently purchased the large pond and did not receive it. Did not get my farm cash back either. The pond is no where to be found and no farm cash. I really didn't want it, but not to have either is a real pain. Thinking about going back to farmville.

[Taz D]

I accidently purchased the large pond and did not receive it. Did not get my farm cash back either. The pond is no where to be found and no farm cash. I really didn't want it, but not to have either is a real pain. Thinking about going back to farmville.
Have you checked your storage in the Items part? Set the filter to All and look for it.
If you will post a link to your farm here someone can check for it. The auto-linking doesn't work so you will have to add it to a reply here. Instructions on how to do this are in this link:
http://www.slashkey.com/forum/showthread.php?t=395854

[shp]

I just purchased a second forklift in error. Is there a way to get that refunded. :(

Thank you,

Shelly

[Tiger Laybourne]

I just purchased a second forklift in error. Is there a way to get that refunded. :(

Thank you,

Shelly

Hi there,

Although we can sympathize, as we have all had moments were we've deleted or sold or bought something by mistake, reimbursements and refunds are not given via the forum. To request a refund you will need to contact the Slashkey Support Staff.

To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This App', then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

Thank you

[widdershins]

I was deleting old postings on facebook and hit the "delete facebook" by mistake. thinking it just deleted facebook bonus posting stuff I didn't think about it. Well it wiped out 11 farms and 3 years of work! lol! Anyone know if i can get it back?
Thanks,
Tim

[Taz D]

I was deleting old postings on facebook and hit the "delete facebook" by mistake. thinking it just deleted facebook bonus posting stuff I didn't think about it. Well it wiped out 11 farms and 3 years of work! lol! Anyone know if i can get it back?
Thanks,
Tim
If I am understanding what you are saying you deactivated your Facebook account. To delete your account permanently you would have to send a request to Facebook to do so. So I think you deactivated it instead. All you have to do to reactivate it is to log back in.
Are you sure it was Facebook you "deleted" or was it Farm Town you deleted?

[DEBORAH ROSE]

Hello...i was hired for multiple work...when i went to harvest the flowers it said i needed a flower harvester..guess what i did have one but it has gone from my tools. I havent sold anything lately including crops so there should be no reason for it to have disappeared...can someone help me..i don't have the coin to buy another one..it was the red one....

[Taz D]

Hello...i was hired for multiple work...when i went to harvest the flowers it said i needed a flower harvester..guess what i did have one but it has gone from my tools. I havent sold anything lately including crops so there should be no reason for it to have disappeared...can someone help me..i don't have the coin to buy another one..it was the red one....
First try clearing your cache. Close and reopen your browser. If it still isn't in your storage, then hide everything on your farms and look to make sure it isn't hidden behind something.

[al_bundy]

I was deleting old postings on facebook and hit the "delete facebook" by mistake. thinking it just deleted facebook bonus posting stuff I didn't think about it. Well it wiped out 11 farms and 3 years of work! lol! Anyone know if i can get it back?
Thanks,
Tim

If you log back into facebook it will re activate yoru facebook account

if it is that you have blocked farmtown go to your facebook privacy settings and down the bottom you have blocked people & apps click manage blocking and find farmtown on the list and just unblock

or easier still click on my farm link in my picture below and it will open farmtown in a new windows if it is blocked you will be asked to re allow access.

your farms will still be as you left them :)

[Southern Lady13]

hi - i just accidently deleted my nativity scene from my farm 12. is there any way that it can be restored please??

thanks!!
judith (aka southern lady13)

[Taz D]

hi - i just accidently deleted my nativity scene from my farm 12. is there any way that it can be restored please??

thanks!!
judith (aka southern lady13)
Nothing can be done through the forums for that. You will need to contact Support and see if they can refund your cash. To contact them go to your farm page, scroll all the way to the bottom of the page. Look for Report/Contact this app and click on that. Choose the middle option and fill out the form. Keep in mind it can take up to two weeks for thenm to reply depending on how many tickets they have.

[Wally]

Hi, the other day I sent the Log Truck with Chain Saw (8x8) to my wife instead of sending her the 8x8 Flower Harvester. I did then send her the 8x8 Flower Harvester and I am wondering if I could have the $30. Farm Cash for the Log Truck credited back to me.
If you need anymore info - receipt nos., etc., please let me know.

Thanks very much

Wally - face book name Mike Schell

[Taz D]

Hi, the other day I sent the Log Truck with Chain Saw (8x8) to my wife instead of sending her the 8x8 Flower Harvester. I did then send her the 8x8 Flower Harvester and I am wondering if I could have the $30. Farm Cash for the Log Truck credited back to me.
If you need anymore info - receipt nos., etc., please let me know.

Thanks very much

Wally - face book name Mike Schell
This can't be handled through the forums. You will have to contact Support to see if they will refund the Farm Cash. To contact them go to your Farm page and scrool all the way to the bottom of the page. Look on the left side for Report/Contact this app and click on that. Choose the middle option and fill out the form. Please be patient as it can take up to two weeks for them to reply, depending on how many tickets they have.

[wsbohannon]

Hello. I just discovered i no longer have my flower harvester! I very seldom use it so i don't how long it's been missing... i bought it when it first came out (the red one), and i was just hired for flowers, went to use it and it's no longer there... it's not in my storage....

Does things like this happen occasionally? I've been playing over 3 yrs now and it's the first time i have encountered a problem.

thank you...

[Cj Billie]

I knew it would happen one day and sure enough it did! I apparently accidentally sold my 4x4 plower! We need a separate storage for our tools so that does not happen! Now I have to fork out another 45 farm cash to buy another one, and that's not easy to come by for me! So much for saving for the combine!

I Agree a seperate store for our tools would be better,

[kurlikew]

I purchased an item - accidently, by the way - with Farm Cash. I did not get the usual message asking about the orientation of the item or the option to cancel. Not only that, but 10 of my FC disappeared and I did not even get the item I bought. I tried reloading the game but that didn't help - the item is still missing and my FC is gone. Please reimburse my FC. Thanks.

[Taz D]

I purchased an item - accidently, by the way - with Farm Cash. I did not get the usual message asking about the orientation of the item or the option to cancel. Not only that, but 10 of my FC disappeared and I did not even get the item I bought. I tried reloading the game but that didn't help - the item is still missing and my FC is gone. Please reimburse my FC. Thanks.
No refunds can be done through the forums. You will have to contact Support for that. To contact them go to your farm, scroll all the way to the bottom of the page. Look on the left side below the line for Report/Contact this app and click on that. Choose the middle option and then fill out the form that comes up. It can take up to two weeks for them to reply to you so be patient.

[Tiger Laybourne]

I purchased an item - accidently, by the way - with Farm Cash. I did not get the usual message asking about the orientation of the item or the option to cancel. Not only that, but 10 of my FC disappeared and I did not even get the item I bought. I tried reloading the game but that didn't help - the item is still missing and my FC is gone. Please reimburse my FC. Thanks.

Hi there,

What did to try to buy? If it was a seasonal item, make sure you have the "show seasonal items" option checked in your game settings, then check you farms again for the missing item.

If you would like someone from here to take a look, as well as letting us know what item you bought and which farm you tried to place it on, we will need a link to your farm showing in your post.Instructions, if you need them can be found........
http://www.slashkey.com/forum/showthread.php?t=395854

Thank you

[Bert Dingo]

Hi,

Yesterday I accidentally bought the green car for 22 farm cash not knowing it cost 22 FC(it was late and i wasn't paying that much attention) and then once it was bought I didn't like it so I deleted/sold it.....

Today I realized what I did. Could some one please help. I was hoping to get my farm cash refunded if possible. It was an honest mistake and it has never happened until now.

Any help is greatly appreciated.

[al_bundy]

Hi,

Yesterday I accidentally bought the green car for 22 farm cash not knowing it cost 22 FC(it was late and i wasn't paying that much attention) and then once it was bought I didn't like it so I deleted/sold it.....

Today I realized what I did. Could some one please help. I was hoping to get my farm cash refunded if possible. It was an honest mistake and it has never happened until now.

Any help is greatly appreciated.

Hi

Refunds or Credits cannot be processed by the forum team to request a credit you will need to contact support using the link provided below.

After sending a request allow upto 2 weeks for a responce as there time frame depends on how many requests are in line.

http://apps.facebook.com/farmtown/settings/support/

:)

[SandyJD]

I just bought a dairy building for 150,000 coins and was clearing for it and did not get rid of the delete tractor and accidently deleted the dairy building. Is there any way I can get it back? I'm down to 22,000 coins now and cannot buy another one! :(

[crafty chris]

I just bought a dairy building for 150,000 coins and was clearing for it and did not get rid of the delete tractor and accidently deleted the dairy building. Is there any way I can get it back? I'm down to 22,000 coins now and cannot buy another one! :(

sorry refunds can not be done through the forums if you contact support (link at the bottom of game page) and explain they may refund you

[Queen.of.Clutter]

Sandy, I sent you a private message.

[sherdi the sower]

I accidentally bought 2 casinos. Is there any way I can get my money back? If not, this is the end of Farm Town for me. I know it was a stupid mistake on my part due to lack of sleep. I've almost done this a couple of times before. Maybe you need a new screen that pops up and warns about duplications, especially when it comes to buying something with Farm Cash.

[Rob T]

I accidentally bought 2 casinos. Is there any way I can get my money back? If not, this is the end of Farm Town for me. I know it was a stupid mistake on my part due to lack of sleep. I've almost done this a couple of times before. Maybe you need a new screen that pops up and warns about duplications, especially when it comes to buying something with Farm Cash.

You would need to contact support as explained in the first post of this thread :)

[misspotter1944]

can you get farm town cash back if you buy something that you already have? i bought a manure spreader an i thought i needed the red one also, when i bought it it showed i bought 2 of them i already had the orange one. i didnt need 2 more red ones.

[Taz D]

can you get farm town cash back if you buy something that you already have? i bought a manure spreader an i thought i needed the red one also, when i bought it it showed i bought 2 of them i already had the orange one. i didnt need 2 more red ones.
You will have to contact Support for that as no refunds or repllacements can be done through the forums. To contact them go to your farm page and scroll all the way to the bottom of the page. Look for Report/Contact this app on the bottom left and click on it. Choose the middle option and fill out the form. Be patient as it can take a while before they reply depending on how many tickets they have.

[Firstladykk]

gosh am cryin tearz right now! i made a mistake n bought a dumb facility with my farm cash!! **** i was so close to geetin my first plow tool :'(((((((

:confused::mad::(

[Taz D]

gosh am cryin tearz right now! i made a mistake n bought a dumb facility with my farm cash!! **** i was so close to geetin my first plow tool :'(((((((

:confused::mad::(
Try reading the first post in the following thread. Support may be able to help you.
http://www.slashkey.com/forum/showthread.php?t=366710

[Firstladykk]

gosh am cryin tearz right now! i made a mistake n bought a dumb facility with my farm cash!! **** i was so close to geetin my first plow tool :'(((((((

:(:(:(:(

[Taz D]

gosh am cryin tearz right now! i made a mistake n bought a dumb facility with my farm cash!! **** i was so close to geetin my first plow tool :'(((((((

:(:(:(:(
Read the first post of this thread to see how to contact Support.

[Firstladykk]

i sent them a message

[Taz D]

i sent them a message
Ok. You will need to be patient as it can take them up to two weeks to respond depending on how many other tickets they have to process.

[msbeck]

I was was purchasing an item for coins, what I got instead was a Gazebo which cost me 20 FC. I have been building FC for quite some time and am very frustrated, as it took me a long time to get past so many levels. Im not sure how I got the wrong item, but why wont the game let me sell it back for my FC. Didnt this Gazebo used to be sold for like 30,000 coins anyway, 20 FC is an obscene amount for an item that is not even used for production. Please tell me there is a way to get my FC back!!:mad:

[Tiger Laybourne]

I was was purchasing an item for coins, what I got instead was a Gazebo which cost me 20 FC. I have been building FC for quite some time and am very frustrated, as it took me a long time to get past so many levels. Im not sure how I got the wrong item, but why wont the game let me sell it back for my FC. Didnt this Gazebo used to be sold for like 30,000 coins anyway, 20 FC is an obscene amount for an item that is not even used for production. Please tell me there is a way to get my FC back!!:mad:

Hi there,

Firstly all FC items when sold are at coin value not FC. That's the way it has always been.

What you can try, is to contact FT Support, explain your mistake and see if they will help you with an FC refund. To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This App', then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

Thank you

[kim morow]

i accidently deleted my manure spreader, other than leveling up to purchase it again is there a way to get it back?

[Taz D]

i accidently deleted my manure spreader, other than leveling up to purchase it again is there a way to get it back?
You can try contacting Support to see if they will refund your cash so you can buy another one. No replacements or refunds can be done thorugh the forums.
To contact Support go to your farm page and scroll all the way to the bottom of the page. On the bottom left look for Report/Contact this app and click on that. Choose the middle option and fill out the form. Be patient as it can take them up to a couple weeks to respond back depending on how many tickets they have.

[Lessonlady]

I made a mistake. I thought you had to have separate tools for each farm! So I bought 7 of everything before I found out that wasn't the case. I sold many of the tools for a few coins (huge loss!) but still have 6-3x3 seeders, 1-4x4 seeder, 7-3x3 harvesters and 1-4x4 harvester that I don't need! Is there any way I can get farm cash for these so I can buy tools I need?:confused:

[Taz D]

I made a mistake. I thought you had to have separate tools for each farm! So I bought 7 of everything before I found out that wasn't the case. I sold many of the tools for a few coins (huge loss!) but still have 6-3x3 seeders, 1-4x4 seeder, 7-3x3 harvesters and 1-4x4 harvester that I don't need! Is there any way I can get farm cash for these so I can buy tools I need?:confused:
Any tools you sell will only sell for coins. You may be able to get the Farm Cash back for the extra 4x4 tools you bought but it would be up to Support to make that decision. No refunds can be done through the forums. To contact them go to your farm page and scroll all the way to the bottom of the page. Look for Report/Contact this app on the bottom left and click on that. Choose the middle option and fill out the form that comes up.
Be patient as it can take them up to 2 weeks to reply back depending on how many tickets they have. The decision is up to them whether you get a refund for those extra Farm Cash tools or not.

[JanMac57]

I contacted s/k about my flower harvester going poof from my storage (I may have sold it accidentally :( ) I still haven't heard from them... any general idea how long it takes for a response?

[JanMac57]

duh, don't waste typing... I saw your answer a few posts up... can take up to 2 weeks... sigh...

[Diana Griffith]

I purchased a 5x5 harvester meaning to purchase the 5x5 plower :( Is it possible to return the harvester and recieve the plower instead or get my cash back so I can get the plower? I would really appreciate it if it can be done as I don't have enough cash to purchase the plower now.

Thanks,
Diana Griffith

[Tiger Laybourne]

I purchased a 5x5 harvester meaning to purchase the 5x5 plower :( Is it possible to return the harvester and recieve the plower instead or get my cash back so I can get the plower? I would really appreciate it if it can be done as I don't have enough cash to purchase the plower now.

Thanks,
Diana Griffith

Hello ,

You can try contacting FT support, explain what has happened and see if they can help..........*
To contact the support staff scroll down past the bottom of your game screen and the Friends Activity panel on the left hand side, click on 'Report/Contact This App', then fill out a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.

Thank you

[slkurzhal]

Somehow I have ended up with two Seeder 2x2 & flower harvester 8x4 in my storage. I really prefer only 1 and could use the farm cash and coins it took to buy them. Can you give me any help?

[Rob T]

Somehow I have ended up with two Seeder 2x2 & flower harvester 8x4 in my storage. I really prefer only 1 and could use the farm cash and coins it took to buy them. Can you give me any help?

You would need to contact support as explained in the first post of this thread :)

[HippeeSandee]

I accidently bought an air freshner wanted to buy a knotting and knitting what do I do;)

[Taz D]

I accidently bought an air freshner wanted to buy a knotting and knitting what do I do;)
You read the first post of the following thread for instructions on how to contact Support. If you have any further questions please post in that thread.
http://www.slashkey.com/forum/showthread.php?t=366710

[HippeeSandee]

You read the first post of the following thread for instructions on how to contact Support. If you have any further questions please post in that thread.
http://www.slashkey.com/forum/showthread.php?t=366710

Thank you i contacted them will see if it works:cool:

[Patrika]

I was buying a garden gnome for coins and ended up with love doves that cost farm cash so I clicked on the 'Report/Contact This Application', and then clicked on Dispute an item purchased while playing Farm Town and got a message You have not used Facebook Credits on Farm Town recently. and yet that love dove thing took away 12 farm cash and I don't want that item I wanted the garden gnome.

[Taz D]

I was buying a garden gnome for coins and ended up with love doves that cost farm cash so I clicked on the 'Report/Contact This Application', and then clicked on Dispute an item purchased while playing Farm Town and got a message You have not used Facebook Credits on Farm Town recently. and yet that love dove thing took away 12 farm cash and I don't want that item I wanted the garden gnome.
Go back and try again, but this time choose the middle option. That will get you the form to fill out to go to Farm Town.

[Patrika]

Thank you that worked.

[Rev. Brian]

I purchased a Brewery by mistake. What do I do now?

[Taz D]

I purchased a Brewery by mistake. What do I do now?
Read the first post on the first page of this link on how to contact Support:
http://www.slashkey.com/forum/showthread.php?t=366710

[gpanders]

Try clearing your cache and macromedia files, then close your browser, and reopen it to see if that will fix it. Instructions if you need them are located in this link:
http://www.slashkey.com/forum/showthread.php?t=352666
I delete a Coffee Shop on Farm 1 in error, is there any way to get it back?

[Tiger Laybourne]

I delete a Coffee Shop on Farm 1 in error, is there any way to get it back?

Hi there,

I've moved your post to the correct thread for your issue. Please read the 1st post on page 1 for instructions on what to do next.

Thank you

[maggieuk]

hy ive made big mistake when clearing out my storage ,what can i do ive cleared out all including my harvester and plower for other farms,what can i do???
please help

[Tony D]

hy ive made big mistake when clearing out my storage ,what can i do ive cleared out all including my harvester and plower for other farms,what can i do???
please helpHi, I moved your post to the official thread for your problem. Please read the first post for some suggestions :)

[Lianne F]

i GET THE BROWN AND THE RED SPRINKLER, but I read at one time the red manure spreader was used for crops and the orange for trees and flowers. If the orange one does it all then why put a red one for sale for FC in the store. What does the red one do?? If anything or did they just take my FC.

[Taz D]

i GET THE BROWN AND THE RED SPRINKLER, but I read at one time the red manure spreader was used for crops and the orange for trees and flowers. If the orange one does it all then why put a red one for sale for FC in the store. What does the red one do?? If anything or did they just take my FC.
Like the plows, harvesters, seeders, etc. you have to buy the red manure spreader before you can get the orange one. The orange one adds trees and flowers as an upgrade to the red doing crops. This is the same as having to own the 4x4 tools before you can buy the 5x5 tools and needing to own both of those to buy the combine.

[yard dog]

i dealeted a headge can i get it back

[Tony D]

i dealeted a headge can i get it backHi, I moved your post to the official thread for your problem.. please read the first post in this thread

[Marie Merkley]

Hi I made a mistake. I have been saving to buy a 4 x4 seeder. by error I bought a 4x4 harvester. I already have one. Is there anyway to exchange the 2nd harvester for a seeder? I am so angry with myself, it has taken quite a while to save for it. Thank you Marie

[jcassemjr]

Hi I made a mistake. I have been saving to buy a 4 x4 seeder. by error I bought a 4x4 harvester. I already have one. Is there anyway to exchange the 2nd harvester for a seeder? I am so angry with myself, it has taken quite a while to save for it. Thank you Marie

You can send a help ticket to support to ask for a refund. You do this from the game screen. At the bottom of the page, is "Support", click that link to submit a ticket. They may refund the Farm Cash and then you will be able to buy the item you intended to buy. It may take 2 or 3 weeks for a response, depending on how many tickets they have in cue. Also, watch both your email in box and spam folders, as some email providers will direct the email to the span folder based on the sender's (slashkey) email address.

[Misipi6guns]

I made a mistake on "change apperance" and know it's stupid , but I bought 4 sets of clothes without thinking what I was doing ; I was away from playing FT rite after the big changes made to the game for some time and recently returned to the game .... but I wasted $80 in FT green cash not thinking what I was doing .... now I desperatly need that cash back for necessary machinery like a 4x4 harvestor & plow combo .... long story , is there anyway I can get a refund of the $80 FT cash or am I stuck always being behind that much all the way to 310 .... if it's possible where & who do I contact for this request please or am I just wasting my time asking the right Dept., any help & info is greatly appreciated if this can be done . Thank ya much , Andy .

[Tony D]

I made a mistake on "change apperance" and know it's stupid , but I bought 4 sets of clothes without thinking what I was doing ; I was away from playing FT rite after the big changes made to the game for some time and recently returned to the game .... but I wasted $80 in FT green cash not thinking what I was doing .... now I desperatly need that cash back for necessary machinery like a 4x4 harvestor & plow combo .... long story , is there anyway I can get a refund of the $80 FT cash or am I stuck always being behind that much all the way to 310 .... if it's possible where & who do I contact for this request please or am I just wasting my time asking the right Dept., any help & info is greatly appreciated if this can be done . Thank ya much , Andy .Hi, the only thing I can suggest is to contact support and see if they can help. To contact them, underneath the game screen, click on "report/contact this application"

[Tony D]

That link does not work for contacting the developers any more. You can only report problems with the application.Hi, if you click on the first option in the link .. you can then send information to support

[DJsCloud7]

I bought the red sprinkler and I already have one. It doesn't show it in my tool box and that's where I put if before, so I thought I didn't have one. I wanted to know if I could get my money back on it or if you would exchange it for something I do need. Thank you.

[DJsCloud7]

Please help

[Tony D]

I bought the red sprinkler and I already have one. It doesn't show it in my tool box and that's where I put if before, so I thought I didn't have one. I wanted to know if I could get my money back on it or if you would exchange it for something I do need. Thank you.Hi, I moved your post to the Official thread for your problem. Sorry but we cannot do refunds via the forum, you will need to contact support and see if they can help. To contact support.. underneath the game screen , click on "report/contact this application" when the window opens select the first option.

Good Luck

[jeffsy]

Hi there, I have been buying tools for my farms, and I have accidentally bought the wrong one! :( Is it possible to have this reversed so I can actually purchase the right tool?..I bought the harvester/plower combine (35FC) when I actually meant to buy the combine..H/P & PLANT..(45FC) I dont know if its possible to rectify my mistake, but thought I would enquire :)
Thanks so much for your time :)

Rachel Jeffs (Happiness Hill) :)

[Tony D]

Hi there, I have been buying tools for my farms, and I have accidentally bought the wrong one! :( Is it possible to have this reversed so I can actually purchase the right tool?..I bought the harvester/plower combine (35FC) when I actually meant to buy the combine..H/P & PLANT..(45FC) I dont know if its possible to rectify my mistake, but thought I would enquire :)
Thanks so much for your time :)

Rachel Jeffs (Happiness Hill) :)Hi, I moved your post to the Official thread for your problem. We cannot help via the forum, you will need to contact Support. To contact them... underneath the game screen click on "report/contact this application" select the first option in the window that opens.

Good Luck

[criminalist]

I did not purchase anything with farm cash, but I am missing more then ten. I want them back.

I seriously would have preferred to contact you without everyone and anyone being able to read my message, but you cannot be contacted in any other format. :mad:

I have been playing this game since inception and I have quite a bit invested, besides my time.

Would you please contact me in a private way to ascertain how I lost my farm cash.

[Taz D]

I did not purchase anything with farm cash, but I am missing more then ten. I want them back.

I seriously would have preferred to contact you without everyone and anyone being able to read my message, but you cannot be contacted in any other format. :mad:

I have been playing this game since inception and I have quite a bit invested, besides my time.

Would you please contact me in a private way to ascertain how I lost my farm cash.
You can contact Support by going to your farm and scrolling all the way down to the bottom of the page and click on Support and filling out the form.
No refunds or replacements can be done through the forums. Be patient as it can take any where from a few hours to two weeks for them to reply back to you depending on how many tickets they have in front of yours.

[criminalist]

No, a person cannot contact you via the link at the bottom of the game page. Been there; done that. The choices do not include contacting you.

Choices: What best describes this?

I'm reporting a bug or loading issue within the app
I'm reporting the app for spam
I'm having an issue with a payment or virtual goods purchase in Farm Town
I'm reporting abusive content within the app
Data Issue

[Taz D]

No, a person cannot contact you via the link at the bottom of the game page. Been there; done that. The choices do not include contacting you.

Choices: What best describes this?

I'm reporting a bug or loading issue within the app
I'm reporting the app for spam
I'm having an issue with a payment or virtual goods purchase in Farm Town
I'm reporting abusive content within the app
Data Issue
You can select the first option in the list and a form will come up that you fill out. Or you can click on Support above the line and go directly to the form.

[ReneJ]

I just purchased a red forklift for $40 farm cash. I meant to purchase the purple one for $45 farm cash, I didn't realize there was a second one until I went back store all my products. Is there any way you can help me out here? Can you take my red forklift back and credit my game????

[Rob T]

I just purchased a red forklift for $40 farm cash. I meant to purchase the purple one for $45 farm cash, I didn't realize there was a second one until I went back store all my products. Is there any way you can help me out here? Can you take my red forklift back and credit my game????

Hi There,

The purple forklift is an addon to the red one, the purple one can't be bought unless you own the red one first.

[Mrs.Green]

Where on my page do I find the information to contact Slashkey,I do not see it.