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NiMo1960
Jul 29 2017, 07:58 AM
Farm Town keep crashing in Facebook Gameroom.
Comes up with the error "Break Point Reached".
Opened that account in Firefox and is working ok.

marymarcel
Jul 29 2017, 09:05 AM
Farm Town keep crashing in Facebook Gameroom.
Comes up with the error "Break Point Reached".
Opened that account in Firefox and is working ok.

Hi NiMo1960:)

It would be better if you report this problem to Facebook to let them check on it.

farmerKBW
Jul 29 2017, 10:23 AM
My Facebook Gameroom updated itself yesterday evening, and ever since then, Farm Town has been crashing in it, but only when I click on Send Gifts, My Requests, or My Neighbors tabs, etc. - it will open the Play tab, but the other tabs bring up a black page that says "Sorry, Farm Town Has Crashed," and buttons that have options to "Try Again" or "Go Home."

I play another game using Gameroom, all aspects of that game still play perfectly well; I was hoping that this would resolve overnight, but it hasn't. This isn't happening when I play Farm Town on my tablet or my desktop, only on my computer in Gameroom. There are no links in Gameroom to contact anyone, and since this is only happening with FT, I figured I'd start here and ask if anyone else has had this happen to them, and if anyone has any advice for how to get this fixed? Since I use Chrome browser, I've been using Gameroom more so I can use my mouse wheel to adjust the screen size, since that's still not working, plus it's just easier to not have to go in through FB sometimes, it's a distraction from the game.

I tried to figure out what version of Gameroom I have, but I can't figure out where that information is, it's not straightforward in my computer's files.

Does anyone else have this problem, or know what's going on? Would uninstalling, reinstalling help? Thanks!

marymarcel
Jul 29 2017, 10:40 AM
My Facebook Gameroom updated itself yesterday evening, and ever since then, Farm Town has been crashing in it, but only when I click on Send Gifts, My Requests, or My Neighbors tabs, etc. - it will open the Play tab, but the other tabs bring up a black page that says "Sorry, Farm Town Has Crashed," and buttons that have options to "Try Again" or "Go Home."

I play another game using Gameroom, all aspects of that game still play perfectly well; I was hoping that this would resolve overnight, but it hasn't. This isn't happening when I play Farm Town on my tablet or my desktop, only on my computer in Gameroom. There are no links in Gameroom to contact anyone, and since this is only happening with FT, I figured I'd start here and ask if anyone else has had this happen to them, and if anyone has any advice for how to get this fixed? Since I use Chrome browser, I've been using Gameroom more so I can use my mouse wheel to adjust the screen size, since that's still not working, plus it's just easier to not have to go in through FB sometimes, it's a distraction from the game.

I tried to figure out what version of Gameroom I have, but I can't figure out where that information is, it's not straightforward in my computer's files.

Does anyone else have this problem, or know what's going on? Would uninstalling, reinstalling help? Thanks!


Hi farmerKBW :)

I moved your post to General Feedback where we have an open thread about Gameroom.

You say you are using Chrome as your browser, could you please try another browser just to check if you get the same problem?

Also, you need to report this problem to Facebook. And we are not completely sure, but we think that when you uninstall gameroom you are asked why, so you can give them feedback about the problem.

farmerKBW
Jul 29 2017, 02:33 PM
You misunderstood me. The game plays fine in Chrome except for the zoom problem that happened because of a Chrome update that's discussed under "Known Issues, Glitches, and Bugs." What I'm talking about today has to do solely with Gameroom, not Chrome.

farmerKBW
Jul 29 2017, 02:42 PM
Hi farmerKBW :)

I moved your post to General Feedback where we have an open thread about Gameroom.

Also, you need to report this problem to Facebook. And we are not completely sure, but we think that when you uninstall gameroom you are asked why, so you can give them feedback about the problem.

I didn't see this when I was looking in the Forum to post, but taking into consideration that this is something that has to be sent directly to Facebook, wouldn't it be wise to add a thread to "Known Issues, Glitches and Bugs" entitled Gameroom where you all say that all Gameroom problems need to be sent to Facebook, instead of people taking time to search the Forum to see if it's discussed here, post their problem, then be told one by one to go to Facebook? The first place I go when I encounter a problem with FT is Known Issues, I bet others do, too. It might be helpful to you all to not have to tell us more than once.

marymarcel
Jul 29 2017, 03:02 PM
You misunderstood me. The game plays fine in Chrome except for the zoom problem that happened because of a Chrome update that's discussed under "Known Issues, Glitches, and Bugs." What I'm talking about today has to do solely with Gameroom, not Chrome.

I didn't see this when I was looking in the Forum to post, but taking into consideration that this is something that has to be sent directly to Facebook, wouldn't it be wise to add a thread to "Known Issues, Glitches and Bugs" entitled Gameroom where you all say that all Gameroom problems need to be sent to Facebook, instead of people taking time to search the Forum to see if it's discussed here, post their problem, then be told one by one to go to Facebook? The first place I go when I encounter a problem with FT is Known Issues, I bet others do, too. It might be helpful to you all to not have to tell us more than once.


Sorry for misunderstanding you :)

On the other side, it is not a problem for us to answer questions, up now we only received 2 or 3 posts about problems with Gameroom and it seems the issues started after their update yesterday. Give them a little more time to see if they fix the problems.

mlg5778
Jul 29 2017, 09:16 PM
This just started today. Every time I go to "requests" I receive an error that gameroom has crashed. I am trying to do it on facebook and am having the same error. I have cleared cache. Anyone else having this issue?

Taz D
Jul 29 2017, 09:23 PM
This just started today. Every time I go to "requests" I receive an error that gameroom has crashed. I am trying to do it on facebook and am having the same error. I have cleared cache. Anyone else having this issue?
Hi mlg,
I moved your post to the General Feedback subject thread about the Gameroom crashing.
If you are seeing the same error when you go through Facebook then you are still trying to connect through the Gameroom. There is a problem with the Gameroom app since they updated it yesterday in that all except the Play tab in Farm Town are getting errors. For that you will need to report it to Facebook as that is their app.
Please try the link at the top of the Forums called "Play Farm Town" and see if you can get in that way without the errors. That link doesn't use the Gameroom.

rob_06
Jul 29 2017, 11:39 PM
I had been having the same issues and reported it to Facebook so far no response but tried something that worked for me and Farm Town is now fully working in Gameroom again.

These are the steps I took

1. Deleted Facebook Gameroom link on the desktop
2. Turned on Hidden Files this is need to Delete Facebook Gameroom as it is in a hidden directory. Deleting this will cause no issues with anything else
3. Went to Local Disk C:/Users/Account Name/AppData/Local/Facebook
The Folder named Facebook has the updater if it was used and another folder containing all the Facebook Gameroom files.

You need to delete the folder called Facebook only

4. empty recycle bin

5. goto web browser of your choosing and open Facebook and click on Farm Town link and it should show do you want to play in Gameroom below that is says install click that once downloaded install it installs the updated version which is a full new version.

Since I have taken those steps everything simply works again as per normal with Farm Town in gameroom.

For me and possibly others the update part of Gameroon seems to break things each time it updates so I will be taking the above steps when I see the updater kicking in to be sure nothing gets broken

Mally
Jul 30 2017, 01:10 AM
Facebook Gameroom crashes FarmTown for me too. it is the only game that does so.
For a long time now I have not been able to do gifting in Chrome, so Gameroom was the only way I could receive and send gifts. Now I can not do it there either. And this was the game I was going to keep playing... will have to rethink that if this is not fixed soon.

Taz D
Jul 30 2017, 01:14 AM
Facebook Gameroom crashes FarmTown for me too. it is the only game that does so.
For a long time now I have not been able to do gifting in Chrome, so Gameroom was the only way I could receive and send gifts. Now I can not do it there either. And this was the game I was going to keep playing... will have to rethink that if this is not fixed soon.
Hi Mally,
Facebook Gameroom is not part of Farm Town. It is a Facebook app so the only ones who can fix it is Facebook. If you will read the post above yours there is a way to fix the Gameroom app on your computer if you follow his directions.

Mally
Jul 30 2017, 02:47 AM
Hi Mally,
Facebook Gameroom is not part of Farm Town. It is a Facebook app so the only ones who can fix it is Facebook. If you will read the post above yours there is a way to fix the Gameroom app on your computer if you follow his directions.

I know Gameroom is not part of FarmTown. Neither is Chrome, Firefox or any other browser part of FarmTown. But when there is a problem, the FarmTown devs should contact Facebook and tell them about the problem or try to fix it at their end just like they do when there is any other problem as with a browser.