I cannot send gifts. When I try, I get "10155633048350392 does not resolve to a valid user id. I cleared my memecache, but it still doesn't work. It was fine for the first 50 or so gifts.

Hi Frostbiteagain,
We have sent this off to the developers to check. It may be something Facebook has done since this just happened.
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached


See if that will clear the invalid user id.

can't send gifts when i use the send gifts to all.

Hi Tom C,
I moved your post to the Help & Support thread about gifts as this has nothing to do with the current release. Please if you have a problem and it is not about anything in the current release post it in the appropriate Help & Support thread.


This has been sent to the developers to check on. Please be patient while they troubleshoot this.

Thanks, Taz
 

Thank you for all you do, Taz. Appreciate you much!

Computer and browser are 100% updated and were before I ever posted the issue here.

The developers have been made aware of the gift sending/returning problems. Please be patient while they check on this.


In addition it appears the same pop up for returning gifts is used for requesting a neighbor in the My Neighbors tab so this is affected as well.

do you know what the limit is?

even with the latest deactivation, I have removed a lot of friends, I am now less than 500 friends on my FB but still am not able to send out train boosts or gifts from my gift page

fuel
 

I pay (web site name removed), since all the changes, I never receive the free fuel

Problems with not being able to send gifts back via my requests (the send gift button is greyed out) when you click on it. The sending via the Send Gift tab is fine
https://prnt.sc/JRzrSWvhwMrz

This is exactly what I am getting too!

Hello,
I was wondering if someone could help me please - I'm not sure if this is a Facebook or Farm Town problem.
I've sent sent a gift to some farmers and proceeded to send more to the others but this message popped up and I couldn't send gifts in the my request tab either:

"10210795916033180" does not resolve to a valid user ID

Thank you very much in advnce

Kind regards
Judith Schwill

PS. The send gifts button are not greyed out.

With kind regards
Judith Schwill

Hi Keef,
No we do not know what their limit is.

Hi Paulasue,
Farm Town does not own or control any gift sites. You will need to contactthem about anything you are not getting.

The developers have been made aware of the gift sending/returning problems. Please be patient while they check on this. This appears to be a change Facebook has done that is causing these problems.


In addition it appears the same pop up for returning gifts is used for requesting a neighbor in the My Neighbors tab so this is affected as well.

Regarding the gifting problem....

When I clicked Page Info, The Website Identity says "This website does not supply ownership information." I suppose the changeover to META has caused this & they need to fix it.


Also, after getting the freeze up when trying to send gifts back, I went to the next page of gifts and found that if I accept each one and send a gift back to that person, each time, it worked.

Bad user message.
 

"10216723551458412" does not resolve to a valid user ID

message appears when sending gifts after the second batch of 50 it also appeared in after the first 86 boost requests I sent out on my trains this morning. There is someone in my friends list in the after the first 50 and before 86 that is the culprit. I can't test any further since I cannot get anything other than this error message in either place.

Hi Everyone,

We are aware that some are having issues with the friends lists when sending gifts, returning gifts, sending train boosts and neighbour requests.

This has been sent off to the developers to look into.

The Announcement in the forum will be updated with information as we get it.
Here's the link:
http://r1.slashkey.com/forum/announcement.php?f=1

In the meantime please make sure that you have kept up with computer and browser updates as usual.

The number showing in the Error picture below can be a different number.

http://r1.slashkey.com/images/KI/GIF...6 DEC 2022.png

.

Hello, I have not been able to send gifts for 2 days now. I can accept but it is not letting me send at all. My ID 1301547122
Thanks for your help

Hi Ethel,
Please read the announcement at the top of any section of the forums.
Here is a link to that:
http://www.slashkey.com/forum/announcement.php?f=1

Can't send gifts and now can't send out trains
 

Thanks for the info Taz, I read it and see there are problems to be fixed. My trains also just stopped being able to boost.

Makes me wonder how it can be working fine yesterday then suddenly can't send all gifts or even add neighbors the next.

Hi RomanticSoul :)

Those problems were sent to the developers.

We will update the information in the Announcement as soon as we have any news:
http://r1.slashkey.com/forum/announcement.php?f=1

Sending Gifts
 

I'm having trouble sending gifts. What do I do?

Hi Betty,
I moved your post to the thread about gifts.

Those problems were sent to the developers.

We will update the information in the Announcement as soon as we have any news:
http://r1.slashkey.com/forum/announcement.php?f=1

Gift sending
 

"10202864188838408" does not resolve to a valid user ID I get this when trying to send
gifts,

Hi Valntyn :)

It was sent to the developers. Any news about this issue will be posted in the Announcement:
http://r1.slashkey.com/forum/announcement.php?f=1

Still can't send gifts
 

After accepting gifts and selecting and opting to return gifts to all, I click the SEND BUTTON, it either sits there and spins, or it clicks off instantly, neither way sends gifts back. What gives???

for some reason when i try to send gifts i get a message that says ""10165084407305172" does not resolve to a valid user ID" i can't send gifts.......... i use opera as my browser

Hi mbcashman & jcloud,
Please see the announcement at the top of any section on the forums.
Here is a link to that announcement:
http://www.slashkey.com/forum/announcement.php?f=1

Sending Gifts.
 

I can only send 50 gifts total as of today. Before I could send gifts to all my FT neighbors.

Hi Em,
Please see the announcement at the top of any section on the forums.
Here is a link to that announcement:
http://www.slashkey.com/forum/announcement.php?f=1

My apologies if this is in the wrong location. I have inactive friends that I would like to remove from my send gifts list. I have deleted them on FB but they are still on the FT send gifts to list. Is there a way to remove them?

Hi Ky,
If you have removed them from your Facebook friends then they will get removed from the gift list. Facebook is not quick to update those lists so it may take a couple days or more.

Thank you for the reply. I will watch for it.

Hi all :)

From Raul notes for the New Release:

Known Issues:

- There are 2 Facebook bugs affecting the game introduced a few days ago that are causing issues when sending gifts and train boost to others and also when sending gifts back. We have already reported them to Facebook and we are also working on potential workarounds in case Facebook takes too long. However the workarounds will take a while, may be a week or so.

Link to Global Announcement:
http://r1.slashkey.com/forum/announcement.php?f=1

sending gift
 

Hello there,

Since 2 days I cannot send any gifts back to my friends, I can receive them but cannot send any back.

Hope you can help me out here, tia, Alice

Hi tharcicia,

I have moved your issue with returning gifts using My Requests to the help and support thread for gifts. Your post was split into 2 categories to keep relevant posts in the correct threads for each issue.

A workaround is being tested to try to fix the issue with the Return to all when using My Requests.

If you have had an 8 hour break from playing the game since you last sent gifts out, try the gifting again. Things may be a little different now when you attempt to fill your gift box to maximum using My Requests to exchange all, accept all and return to all. You may find that you now have to select each friend in the list that shows to return the gift.

If it's still not working for you or you have not had that 8 hour break, then you may need to wait a while longer and make sure you have that break from playing the game at all (like an overnight break) before you try it again.
If you are not planning on having a break yet then you'll need to send your friend gifts using the Send Gifts page in the meantime.

We will update the announcement in the forum when the workaround is completed and fully tested or Facebook fixes the problem:
http://r1.slashkey.com/forum/announcement.php?f=1

If you have not found the reply to your post about your Neighbourhood chains issue please click on this link to be taken to it:
http://r1.slashkey.com/forum/showthr...58#post6524058