Hi Uma,
We get those lists from Facebook and sometimes not all the data transfers. Unfortunaely there isn't any way to correct the missing data.
You can try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and check again.
https://apps.facebook.com/farmtown/p...lear_memcached


It may not work in this case however.

Problem with trains and facilities
 

Hi
Over the last few days I have noticed that the mayor is not completing all my friends facilities for me. I have to click through to each farm until he will do the last 50% for me.
I have 3 trains dispatched with at least 10 cars on each and until a few days ago the mayor did all the work no problem.
Can someone explain why this is happening please?

Hi Suska,

I've had a look at your trains and there are problems with the 2 trains on your farm 12 which is why you're having to work more facilities yourself before the mayor takes over. Not all the long cars on both of those trains are correctly connected.

Go to that farm or open your train manager and open each of those trains on Farm 12 and look either in the Train Status Section or the Freight Cars section and you will see how many and which long cars are carrying goods. The ones that are not showing up or are greyed out are either not on that train or not connected correctly even though the highlight on both of the trains looks ok.

What you will need to do is wait for each of those trains to return home, unload it, then take the Long Cars off it and ONLY use the Yellow Hand in the tool box to reconnect the long cars again. Do not use the other Freestyle Farm Designer hands as those can cause problems with connecting trains and the long cars correctly as they can allow overlapping of items.

Once you have reconnected the long cars and BEFORE you dispatch it you need to check the Freight Cars Section of that train and see if all of the long cars you attached to the locomotive are all showing up and not greyed out. Only the long cars that are correctly connected will not be greyed out. Any greyed out are either not on that train or not correctly connected.
Once you are sure you have all the long cars showing up in the Freight cars section of that train, then you can dispatch it again.

Tool for working facilities
 

Can you please invent a tool to work our neighbors facilities? I love my neighbors & love to work their facilities, but a few of them have so many factories & facilities, that it takes a couple of hours to do 1 neighbor alone. Most of us do not have time for this. I can usually only manage to give up 1 day a week to work neighbors facilities.

Make the tool say $200 or even $500 or a $1000.

I think a lot of people would buy it.

Thank You,

Julie Mc

Hi Julie Mc :)

I moved your post from Suggestions to Trains in Help & Support forum in order to be able to answer you.

We have the trains which help us to work our friends facilities and services.

If you have 2 trains dispatches with at least 10 long cars (they cost farm cash) attached to them, then the Mayor can work all your friend's facilities in all farms from the farm you arrived.

You have all the information in the following link from our Game Guide:
http://r1.slashkey.com/forum/showthread.php?t=492298

If this is not what you are needing then please feel free to post again in Suggestions.

i can't choose anyone to boost my trains. Error message says, "We couldn't find any friends that match this description." Please help!

Hi Kellyorz,
I moved your post to the thread about frieght trains.
Are you able to send gifts from the Send Gifts tab?
This may just be that the data didn't transfer between Facebook and Farm Town temporarily.

Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached

Question?? How can i recieve a train boost request from someone who is not a fb or ft friend, anf the person does not have a train on any of their 4 farms.
Thanks

Hi Charlie,
It happens when someone is working more than one set of farms. When they use the switch user in Facebook then what they post or in this case send a train boost shows to be under the wrong account information. They need to either close out of one Facebook account and open the next one instead of using the switch user. Or use different browsers for the different accounts.
If you have not clicked on the train boost, then go to your My Requests and it should show the correct information and you should be able to boost it. This is because of some change Facebook made a while back.

Issue with the Train Manager. I have 2 trains complete and get this. (See photo on my facebook page) and I boosted one to Tiger as well. So could you let me know if you get it please.
Cleared farm town memcache, too. I see them both dispatched on my 21st farm and on the train manager, just not the long cars showing in the Train Status via the Train Manager

Hi Alexandra :)

I moved your post to the thread about Trains.

Tiger is not available at this moment, but she received your train (Enhanced) and got products from it but about 20 minutes ago, not by the time you posted your issue on facebook (1 hour ago).

I visited your farm 21 and both trains, enhanced and standard, are on their trips.

And I'm getting This Train Can not be dispatched (even though they are) because you already have another Enhanced Freight Locomotive dispatched on this farm.

I only have the 2 (standard and enhanced) so don't know why I'm getting this.

Your trains are both dispatched and on their trip no matter you got that message.

Please wait till the enhanced is back, unload it and try to dispatch it again. If you get the same message again, then let us know.

I received a train boost request from someone I do not know. The tab says "non-friend". I cannot find anything in the game guide about how this can be. Can you tell me how this was done?

Hi Johncinj,
When you get that it is actually from one of your neighbors or friends who are working multiple accounts using the switch user in Facebook. The incorrect data gets sent and it looks like it is from someone you are not friends with. The only way they can prevent that from happening is to use a different browser for each account.
If you see one of those do not try to boost it through the Train Manager. Instead go to your My Requests and it will show the correct information and you will be able to boost the train.

Thank you!!

Still getting the same issue as before Tiger or Marymarcel. Issue is public on my facebook page.

'Train cannot be dispatched because I already have another Enhanced Freight Locomotive dispatched on my farm.'

I only have 2 trains (the standard and the enhanced) so don't know why I am getting this. It happened last week too and I've already cleared my farm town memcache.

Hi Alexandra :)

I just cleared your trains data for that farm. Sometimes, this clearing affects the trip for those trains, so please check if they are still on their trip or if they are back.

If they are back, just unload them, and dispatch them again and see if you get the same error message.

they were back, so I unloaded them and dispatched them but I still get the same error. But it says they're loaded correctly via going to my 21st farm. But the Train Manager I get the error

Ok, then wait till it is back and if you continue getting the error then clear your memcache.

If that doesnt help then please contact Support directly. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

It was happening last week too so i'll message them now.

Marymarcel. Sent them a message https://prnt.sc/SbJxTogSyCfL but I've just realised something.

https://prnt.sc/vxUKPr7x8MYS

The Enhanced Freight Locomotive says it's back in 5 days. But mine says 4 days and I haven't sent any boosts today. Has the times on the trains been altered

https://prnt.sc/vxUKPr7x8MYS

https://prnt.sc/UWGAKKjoNfvO

Hi Alexandra :)

I moved your pictures to this post so I deleted the other 2 posts.

I visited your farm 21 and the Enhanced train is showing 5 days to go through the markets.

Just wait for Support to check on it.

Trains: Mayor bonus
 

I have four trains on my farms, 1 14 15 35, all have farm cash carriages with ten on each. I understood I would get 80% from the mayor, but this is not happening.
Have I misunderstood this?

Hi katzyin,
I moved your post to the thread about the trains.
As long as you have at least 3 trains with 10 cars on them dispatched then when you unload one that has returned yes you will get the 80% bonus which will show as a separate line in the pop up text.
If you are not getting that then check each of your trains and make sure that they are in fact dispatching all 10 carraiges. You can see that in the Train status when you open the trains in the train manager.

Train help requested
 

I can't figure out how to get the info I'm looking for in the forum so I'm sorry if I have put this in the wrong place.

How do you "wrap" trains around when you have run out of room going in the same direction? I'd like to keep all my trains on the same farm as I'm not real familiar with using them as of yet.

Hi Lisarami,
I moved your post to the thread about the trains. You can find out how to turn your trains around the corner in the Game Guide chapter 29 about the Freight Trains:
http://www.slashkey.com/forum/showthread.php?t=492298

I'm still getting this issue, it's been a few weeks now.

Hi Alexandra :)

I asked you to contact Support, did you do that?

Yes, didn't get no reply back

That is very strange as I know Support was checking your data.

Please contact them again and be sure to check your spam folder in case the response was clasified as spam.

Also read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

I checked and nothing. I didn't get an automated response either, if that's the issue too

Support did answered you and asked you some things. Maybe your spam folder auto deleted the response before you checked?

Im sending you a private message.

Trains
 

Hello
Why on my two trains, the one with more wagons, gives less products to my neighbors?
thank you for your replies
:eek:

Hi Dakota Shannen,

I have moved your post to the thread about trains.

The different long cars do not carry the same amount of products, so it depends what long cars are on the train, not necessarily the amount of long cars attached.

For example the long quarry car carries far more products than the long logs or long fish car do. Your neighbours then get between 1% and 3% of all the products being carried by the train when they boost it.

You can open and train and in the Freight Cars section click on a question mark on a long car on that train to see what products it brings then mouse over each product to see the amounts.

OR you can check the Game Guide Chapter 29 Trains in the What can i get from the trains? post to see a list of them. Here's the link:
http://r1.slashkey.com/forum/showthr...50#post5185550

I am not being allowed to boost my friends' trains. Message tells me I cannot boost trains of non-friends... these people are my friends and neighbours. What gives??????

Hi AuntyLyn,
What is happening is those players are using more than one account. Facebook made some changes a while back that causes the wrong data to be sent when they use the switch user in Facebook so they show as non-friends to you.
You can get the correct information and boost those trains if you don't click to boost them in the train manager. Instead leave them alone in there and go to your My Requests tab and find them there. They will have the correct information there and you can boost them from there.

Thanks for your quick answer.
I will study all this!
Good evening

I have checked it all, I went and checked again. I will not be getting the Mayor bonus.

Hi katzyin :)

Taz is not available at this moment.

I visited your farms and the problem is that you dont have 3 trains with at least 10 long cars attached.

Your trains on farms 14 and 15 are ok.

Train on farm 1 has only 9 long cars attached, as the Sliding-Door car is a decoration and not a long car which costs farm cash.

Same with your train on farm 35, only 9 long cars attached, the last car for that train is a decorative Tank car which costs coins, not farm cash.