Originally Posted by cindier (Post 5098586)

I am losing neighbors and it saddens me to see them go, some of us started together and now it seems I am the only one left in the group, I am happy for the neighbors I have and really want to keep them, I think its because they feel the game is becoming overwhelming and not enough new farm related items and new crops to grow. It would be neat to have water that moves and a train that will move around on the farm...I have no idea how hard that is to do but it would be cool... Your game is the best one on Facebook and the only one I play..Thank you for your hard work and making the game great....

Originally Posted by caligirl62 (Post 5097742)

PLEASE SOME ONE HELP!!

the 5X5 harvest and plow icons are lit up, as if i had them, but i dont, not in storage, not in gift box...what does this mean?

Originally Posted by kitt1962 (Post 5098790)

Sorry I misunderstood your post, I thought they were lit up and you didn't purchase them, I must have been tired when I read your post.

If you would have bought them for a neighbor/friend they should be in the neighbors/friends gift box not yours, did the neighbor/friend look in their gift box for them and if so they should try to clear your cache and cookies and reload your browser and farmtown and see if they are there. If not you would need to check with a moderator and see what they have to say.

Originally Posted by caligirl62 (Post 5098806)

it is not in her gift box...they have to clear my cache? ;) and where would i send that message to?! i have no idea where to send any thing!! some of them get moved to i have no clue others have been deleted others still have been put in a thread that has been closed!! don't know where to start a thread for this issue! or if there IS a thread for this!!

Originally Posted by caligirl62 (Post 5098806)

it is not in her gift box...they have to clear my cache? ;) and where would i send that message to?! i have no idea where to send any thing!! some of them get moved to i have no clue others have been deleted others still have been put in a thread that has been closed!! don't know where to start a thread for this issue! or if there IS a thread for this!!

Originally Posted by Taz D (Post 5098826)

You will need to report this to Support. Nothing can be done through the forums for refunds or replacements. To contact Support you go to your farm page, scroll down to the bottom of the page. Click on Support and fill out the form with the details of the problem.
Be patient as they may take anywhere from a few hours up to a couple weeks to respond depending on how many tickets they have in front of yours.

Originally Posted by al_bundy (Post 5098834)

Hi

just adding to what the other members have said/suggested

when you sent these items did you get a popup saying that the items had been sent?

you didnt by chance purchase them instead of sending?