Farm Town

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-   -   HTML5/WebGL: Game Not loading or frequent crashes (https://www.slashkey.com/forum/showthread.php?t=650270)

Raul Dec 31 2020 07:17 PM

HTML5/WebGL: Game Not loading or frequent crashes
 
This thread is now closed.
If you have any problems with the game not loading, WebGL disabled, frequent crashes please click on this link to be taken to the Game Not loading/WebGL disabled/frequent crashes thread in Help and Support:

http://r1.slashkey.com/forum/showthr...54#post4559554


For all other issues please post in the Help and Support Section:
http://r1.slashkey.com/forum/forumdisplay.php?f=1


----------------------------------------------------------------------------------------------------------------


HTML5/WebGL: Game Not loading or frequent crashes
This thread is for those with the above issues ONLY.


If you can load your game to see what is on your farms like crops, trees etc and you can work your own farms this is not the thread you need to post in.

This thread is ONLY for those who are unable to load the game at all or have frequent crashes.




Farmtown hardware and software requirements:
Players will experience optimal gameplay if your device meets these specs:


  • Latest version of Chrome, Firefox, Edge or Opera browsers
  • 64 bits Operating System
  • 8GB of RAM or higher
  • Dual Core CPU

  • Dedicated NVIDIA / AMD Video Cards or Integrated Intel Video Cards with 512MB Video RAM with updated drivers, old video card drivers can make the game crash. Check this video for instructions on how to update your video card drivers in Windows: https://www.youtube.com/watch?v=mFvhZ6Lie_s

  • WegGL 2.0 Support with Hardware Acceleration enabled. Software only acceleration or Google SwiftShader can slowdown the game. Check this video for instructions on how to enable Hardware Acceleration in the Chrome browser: https://www.youtube.com/watch?v=4F6ix4FhgKA

    The game will probably run on older lower-end devices but this will increase the chances of crashes and the game not loading due to Out of Memory or WebGL errors.

    Important - always check for computer updates and browser updates at least once a week!


If you experience any kind of memory errors, which in the latest version of Chrome you can identify by a gray screen with a sad face on it:
  • Close all the tabs in your browser and then close your browser.
  • Close other applications.
  • Then load the game in a single browser tab to ensure that your computer's memory is being used towards the game only and not other tasks.

    Having a 64 bit Operating System with at least 8GB RAM will considerably decrease the chances of memory errors.


If the game is stuck on a black screen due to WebGL not Supported or Disabled error:
  • Ensure you are using the latest version of Chrome, Firefox, Edge or Opera browsers.

  • Check if WebGL 1.0 is enabled in your browser using the link below.
    If you see a rotating cube, WebGL 1.0 is enabled:
    https://get.webgl.org/
    If you are limited to only using WebGL 1.0 please also read the update in red further down this post!

  • Check if WebGL 2.0 is enabled in your browser using the link below.
    If you see a rotating cube with the number 2, WebGL 2.0 is enabled.
    WebGL 2.0 is not a requirement to play Farmtown but it will perform better:
    https://get.webgl.org/webgl2/

If WebGL is disabled in your browser:

a) Ensure you have Hardware Acceleration enabled in your browser.

b) Update your Video Card drivers.


If you need help with either a) or b) you can follow the step by step instructions on the following website, or you can also check the youtube videos provided at the top of this post:

https://appuals.com/fix-webgl-is-not-supported/



UPDATE AUGUST 2022: WebGL 1.0 may no longer be supported by various browsers as time goes on. There is no date listed by the various browsers as to when it may no longer be supported.

Currently Chrome is no longer suitable for those that have to use WebGL 1.0
If Chrome is showing updated and the setting for Hardware Acceleration is enabled but when you try to load the game WebGL is still showing disabled.

Or if you have previously seen in in the FT Console while using Chrome...
LOGWarning: Your browser does not support "WebGL 2" Graphics API, switching to "WebGL 1"
are no longer seeing that and have already done the steps listed above then you will need try using other browsers instead.

The only way to know which Browser will work best on your device is to try them.
We can only recommend some browsers to try BUT what works well for one person may not for someone else. This is nothing new which is why you have to try them yourself!



If there is no WebGL disabled message but the game does not finish loading:
  • Clear your browser cache - remember the first load of Farm Town after clearing browser caches will be slower especially if you have a lot of items set to show in your game preferences like, crops, trees, facilites etc as you will be loading a fresh set of graphics.

  • Disable all installed browser extensions (some browser extensions, especially those that hide ads or try to convert Facebook to an old layout may be incompatible with Farmtown). If you find you can load the game after disabling all of them, you can try enabling one, then reload the game to narrow down which extension might be causing a problem before you try enabling another one.

  • Uninstall and reinstall your browser - If you only have one browser installed on your computer do NOT uninstall it until you have got another one you know that you can use! Then, IF it's only 1 of the browsers that you are able to use that is having problems loading the game AND you can load it in other browsers, ONLY uninstall and reinstall the browser with the issue. Read any information the browser shows to you when you uninstall it so you know if it will log you out of sites, remove any saved passwords or clear any saved bookmarks that you might want! Only one browser having an issue may be that an update for that browser didn't get correctly updated.

  • Try with another updated browser


If your farms are too slow to load because they have too many *different* items or because of a slow internet connection:
Try enabling the Compressed Graphics option in the Preferences screen.
The graphics will have a bit less quality but will load faster.

How to enable Compressed Graphics:
  1. http://r1.slashkey.com/images/gamegu...ences Icon.jpg Click on the preferences icon top right of your game screen.

  2. Add the check mark for Compressed Graphics, indicated with the red arrow and red box in the picture.
    You may also want to check a few more settings in that window so that there is less of a demand on your computer. If you do please remove the check marks for Show Feedback when Farming and also from Show Animals when not at Home. Add the check mark for Freeze Animals. All three settings are indicated in the picture with a blue box.
  3. When you enable the Compressed Graphics Setting, you will see a popup with information.

  4. Click on the green check mark on that popup.

  5. Then also click on the green check mark at the bottom of the preferences window to save your changes.

  6. Reload Farm Town.


    http://r1.slashkey.com/images/Tiger/...0 AUG 2022.png

    If this setting helps you then you may need to consider more carefully what you are putting on your farms. More items, regardless of what they are, on bigger farms are a much bigger demand on your computers resources!

Taz D Dec 31 2020 07:19 PM

Thanks Raul and team for working so hard over the holidays to get this out.


Just to add some information to this with facilities not working in the Unity version then Neighborhood Chains Contest, Super Facility, Facility Chains, and both quests will not work in it until facilities and those functions are added back in.

amanda1955 Dec 31 2020 07:37 PM

I clicked on it and it took me to the new version then when reloaded it went back to old. If you still got trains to come home when the new one starts do they get suspended till the features come back?

lmbk Dec 31 2020 07:38 PM

Thank you all Devs and Mods for putting up with us! I hope you see that our anxiety is because you have created a game that we all love and are very passionate about :-) That's really quite the compliment since some of us have been playing for-freaking-ever (even though I've occasionally stopped out from time to time, I keep coming back)
-Laura

iadiedee Dec 31 2020 07:38 PM

Raul, and the developers; and Taz and the moderators - I want to say THANK YOU! You've kept FarmTown on my favorites list for a very long time. I'm always happy to put real money into this game. You always keep it fresh and you work very hard to keep us all informed. As a "worrier" I was concerned but you've never let me down.

Happy New Year to all :)

Edmo Dec 31 2020 07:39 PM

I tried the HTML5 i got a gray screen with an ASCII-like sad face

Taz D Dec 31 2020 07:45 PM

Quote:

Originally Posted by amanda1955 (Post 6401618)
I clicked on it and it took me to the new version then when reloaded it went back to old. If you still got trains to come home when the new one starts do they get suspended till the features come back?

Hi Amanda,
As far as we know at this time there won't be any suspended times as Raul did not say anything about it. Your trains and ships will then come home in their normal time. As long as the Flash version still works then you will be able to do those through there.

Taz D Dec 31 2020 07:46 PM

Quote:

Originally Posted by Edmo (Post 6401630)
I tried the HTML5 i got a gray screen with an ASCII-like sad face

Hi Edmo,
Make sure you have your browser up to date. If it is an old version it may not have the HTML5 changes in it.

WannaBeFarmGirl Dec 31 2020 07:48 PM

You are awesome! Happy New Year!
 
Thank you, Raul and Team, for all of your hard work and diligence! You guys are awesome! I pray that you are all taking some time to ring in the New Year. Happy And Blessed New Year To Each Of YOU! :)

Auron1 Dec 31 2020 07:48 PM

Thanks to all of you who work so hard on FT! Tried the html5 version available and love the parts working so far. I think it's going to be awesome! Congratulations on getting this much online. I can't even imagine the amount of work invested in this. Well done!

amanda1955 Dec 31 2020 07:50 PM

Quote:

Originally Posted by Taz D (Post 6401634)
Hi Amanda,
As far as we know at this time there won't be any suspended times as Raul did not say anything about it. Your trains and ships will then come home in their normal time. As long as the Flash version still works then you will be able to do those through there.

TY for that will wait till the next 2 come home

suemack Dec 31 2020 07:55 PM

Tried the HTML version, it loaded quickly and worked well. I have an older computer which is slow at times.

KnittyGirl Dec 31 2020 07:59 PM

Oh boy. Tried the new version. The farm came out but all of the printed info (coins, fuel, level, farm name, tools and the bottom portion) are sooooooo tiny. I can't read them. Will this be corrected or is there something I can do to make this larger like the former verision? If not, this is definitely not going to be fun. Thank yoU!!

Taz D Dec 31 2020 08:03 PM

Quote:

Originally Posted by KnittyGirl (Post 6401682)
Oh boy. Tried the new version. The farm came out but all of the printed info (coins, fuel, level, farm name, tools and the bottom portion) are sooooooo tiny. I can't read them. Will this be corrected or is there something I can do to make this larger like the former verision? If not, this is definitely not going to be fun. Thank yoU!!

Hi KnittyGirl,
I run my farms page at about 120% so not quite so small. Try that and see if it helps.

Bandida Nina Dec 31 2020 08:06 PM

Thank you for getting the new version out. I look forward to new and returning features in the weeks to come. Happy New Year!

dikelly3952 Dec 31 2020 08:20 PM

I have clicked it a few times, nice to see it worked, for me was a little worried at first. Nice job

RIAP27 Dec 31 2020 08:23 PM

I know I am half blind but I cannot find the link to the new version

MikeYoung55 Dec 31 2020 08:25 PM

HTML5 version looks good. Pretty similar to the old version as far as it goes at present and it is good to see what we will be getting when the old version gets retired.
Minor glitch I noticed - when I harvested one of my farms using my 10x10 combo some of the plowed fields didn't initially allow replanting even though they looked plowed. Tool tip on hover didn't show anything while other fields said plowed. Farm is single layer partly plowed. Reloading the farm fixed the problem and I could then plant the whole area. Link: http://apps.facebook.com/farmtown/pl...024&farm_ix=11

Taz D Dec 31 2020 08:26 PM

Quote:

Originally Posted by RIAP27 (Post 6401718)
I know I am half blind but I cannot find the link to the new version

Hi Riap,
It is in the Yellow and red banner across the top of your farms.

BReiman Dec 31 2020 08:27 PM

Thank you for all the work you are doing to keep us playing FT. I clicked on "try the HTML5 version of the game and the print is so small that I can't read anything. Is there a way I can make the print larger. All the tools and everything are so tight together I cannot distinguish between them. Sorry to complain after you have worked so hard.

MikeYoung55 Dec 31 2020 08:28 PM

Quote:

Originally Posted by RIAP27 (Post 6401718)
I know I am half blind but I cannot find the link to the new version

There is a yellow box at the very top with the message about the new version and a link to try it out.

katintn Dec 31 2020 08:28 PM

HTML5 Version
 
I have to say I really like the look of HTML5, just received link to try it. everything is already done on my farm for today but i did think the look is great... cleaner... YAY!!!!! now lets home each piece comes together as well ... the developers have done a FINE, GREAT job.. THANK YOU:)

TerriFlynn Dec 31 2020 08:31 PM

Quote:

Originally Posted by BReiman (Post 6401734)
Thank you for all the work you are doing to keep us playing FT. I clicked on "try the HTML5 version of the game and the print is so small that I can't read anything. Is there a way I can make the print larger. All the tools and everything are so tight together I cannot distinguish between them. Sorry to complain after you have worked so hard.

Same here. I can't even read it when squinting!

Taz D Dec 31 2020 08:32 PM

Quote:

Originally Posted by BReiman (Post 6401734)
Thank you for all the work you are doing to keep us playing FT. I clicked on "try the HTML5 version of the game and the print is so small that I can't read anything. Is there a way I can make the print larger. All the tools and everything are so tight together I cannot distinguish between them. Sorry to complain after you have worked so hard.

Hi BReiman,
Try setting the page/tab zoom to a slightly higher amount. I use 120% and that helps.

Farmer Tony Dec 31 2020 08:32 PM

Just plowed two layers and it worked.
Not sure about 9 but me thinks it still works ;)

RIAP27 Dec 31 2020 08:33 PM

Nevermind! Found it. I do see a big issue for me. The icons for the neighbor bar, farms, tools etc are miniscule. No matter how much I zoom the tools, farm navigator, etc and other icons are still microscopic. I will try this on my desktop in the morning-it has a bigger screen but runs Win 7_ No eye surgery in the world is going to help me see those tiny icons! I hope there will be a way to enlarge those, esp the farm navigator and the tool s!

famer charlie Dec 31 2020 08:35 PM

print small
 
print is small cant see

KnittyGirl Dec 31 2020 08:44 PM

Quote:

Originally Posted by Taz D (Post 6401686)
Hi KnittyGirl,
I run my farms page at about 120% so not quite so small. Try that and see if it helps.

How do I do that? I'm pretty helpless when it comes to anything electronic. Seriously!!!! Thanks

BethFB Dec 31 2020 08:45 PM

I just took a look at it too and it looks really good.

Taz D Dec 31 2020 08:49 PM

Quote:

Originally Posted by KnittyGirl (Post 6401770)
How do I do that? I'm pretty helpless when it comes to anything electronic. Seriously!!!! Thanks

Hi KnittyGirl,
With your farms open, find the 3 bars top right of your browser and click on that. will open a menu. Find the line for Zoom and click the plus to increase it, usually 10% each click.

CarolAnnBurdine Dec 31 2020 08:55 PM

switch to HTML5
 
Hi,
I clicked the link provided to try the new version of the game. The field that shows the farms turned black with a 3 sided cube in white and a bar below it that filled in in white and stopped. Nothing else happens. Game area remains black.

I can click on play or other options and they all work. So I clicked on Play and it works as usual, is that how it works?

Usually the game loads with white background then opens on default farm.

I am working from a 2009 iMac desk top

Thank you Carol Ann

KnittyGirl Dec 31 2020 08:58 PM

Quote:

Originally Posted by Taz D (Post 6401782)
Hi KnittyGirl,
With your farms open, find the 3 bars top right of your browser and click on that. will open a menu. Find the line for Zoom and click the plus to increase it, usually 10% each click.

It didn't work. I clicked up to 400% and the only thing that increased was the crops and farm. The tool box, lettering all remained tiny. The farm itself is fine. All of the wording surrounding it - the fuel,coins, map of farms, level, name of farm, upper right tools and the lower neighbor box still remains almost impossible to read. I'm sorry!!! I noticed other people having the same issue. You guys work so hard and I hate to complain.

Mister-T Dec 31 2020 09:00 PM

Checked out the new link and while it was a bit slow loading, the graphics look good. Using Firefox browser, with Win 10 on a 2 year old desktop.

Edit: Tried a second time and the game loaded about 25% faster. I'm good with that.

Will see how my older laptop with Win 7 does in a bit.....

My thanks to all the developers, programmers, and anyone else associated with this move. I can only imagine how much time and work went into getting this accomplished.

23Chris03 Dec 31 2020 09:01 PM

Quote:

Originally Posted by Edmo (Post 6401630)
I tried the HTML5 i got a gray screen with an ASCII-like sad face

I got the same thing. Chrome is up to date but I do run a number of extensions. I'll try disabling those and see what happens

spoiler1041 Dec 31 2020 09:04 PM

Is freestyle DIRECT FROM STORE missing a glitch or a delayed feature?

Taz D Dec 31 2020 09:05 PM

Quote:

Originally Posted by 23Chris03 (Post 6401806)
I got the same thing. Chrome is up to date but I do run a number of extensions. I'll try disabling those and see what happens

Hi Chris,
That is another possibility.

Taz D Dec 31 2020 09:06 PM

Quote:

Originally Posted by spoiler1041 (Post 6401810)
Is freestyle DIRECT FROM STORE missing a glitch or a delayed feature?

Hi spoiler,
The purple hand is not available yet.

Taz D Dec 31 2020 09:07 PM

Quote:

Originally Posted by Mister-T (Post 6401802)
Checked out the new link and while it was a bit slow loading, the graphics look good. Using Firefox browser, with Win 10 on a 2 year old desktop.

Edit: Tried a second time and the game loaded about 25% faster. I'm good with that.

Will see how my older laptop with Win 7 does in a bit.....

My thanks to all the developers, programmers, and anyone else associated with this move. I can only imagine how much time and work went into getting this accomplished.

Hi Mister = T,
The first time you load it all the graphics have to be downloaded to your browser, so that is why it is slow the first time.

Taz D Dec 31 2020 09:09 PM

Quote:

Originally Posted by KnittyGirl (Post 6401798)
It didn't work. I clicked up to 400% and the only thing that increased was the crops and farm. The tool box, lettering all remained tiny. The farm itself is fine. All of the wording surrounding it - the fuel,coins, map of farms, level, name of farm, upper right tools and the lower neighbor box still remains almost impossible to read. I'm sorry!!! I noticed other people having the same issue. You guys work so hard and I hate to complain.

Hi KnittyGirl,
I am with you about the text size and have sent this to the developers. Hopefully it is something that can be increased easily enough.

KnittyGirl Dec 31 2020 09:13 PM

Quote:

Originally Posted by Taz D (Post 6401826)
Hi KnittyGirl,
I am with you about the text size and have sent this to the developers. Hopefully it is something that can be increased easily enough.

Thank you so much! I tried switching to Firefox but it's the same issue. Thank you again!!! I'll keep checking back and hopefully it will be fixed. You guys are fantastic!!! Happy New Year!


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