Farm Town

Farm Town (https://www.slashkey.com/forum/index.php)
-   Help & Support (https://www.slashkey.com/forum/forumdisplay.php?f=1)
-   -   OFFICIAL Game Not loading/WebGL disabled/frequent crashes (https://www.slashkey.com/forum/showthread.php?t=352666)

marymarcel Jul 08 2023 11:10 AM

Quote:

Originally Posted by JohnAlbertini (Post 6553038)
In the middle of H/P then Seed Red plug and can't get a green one on FB, trying slashkey now. same.

Quote:

Originally Posted by Patti Coop (Post 6553042)
Same here. Not my internet provider.

Quote:

Originally Posted by texans (Post 6553050)
Seems farmtown.com site is down, I cannot connect with green plug. But it works if I'm offline.

Hi John, Patti and texans :)

We are all in the same boat, please remember you can still work your own farms and your super neighbors farms staying off line.

We have emailed the developers.

marymarcel Jul 08 2023 11:11 AM




Game Offline Issue, July 8th, 2023

We are all experiencing the off line problem when loading the farms.

You are still able to work your farms off line same as your Super Neighbors.

We have emailed the developers to let them know.
Thanks for your patience.


JascieNM Jul 08 2023 11:15 AM

Thanks for the update :)

ericanl51 Jul 08 2023 11:17 AM

no marketplace, warehouse etc.
 
When trying to work, there is no one there....I switched and went to the slashkey.com and the same thing happens. Also no one at the trading warehouse or the inn.

marymarcel Jul 08 2023 11:19 AM

Quote:

Originally Posted by ericanl51 (Post 6553074)
When trying to work, there is no one there....I switched and went to the slashkey.com and the same thing happens. Also no one at the trading warehouse or the inn.

Hi ericanl :)

There is a problem right now, as chat server 20 is down and we cant stay on line.
That is why you cant see anyone on marketplaces.

We have emailed the developers.

redjade27 Jul 08 2023 11:20 AM

Only can work off line today.

Lulou Jul 08 2023 11:21 AM

Thanks for the update.

marymarcel Jul 08 2023 11:45 AM

Hi Farmers ! :)



Game Offline Issue is Fixed - We apologize for the inconvenience!

RIAP27 Jul 08 2023 11:48 AM

Same here this morning on both accounts. Was working fine earlier this morning. Click green tic to reconnect and it will not.
UPDATE-it is working now.

JuliesNotGoofy Jul 08 2023 04:10 PM

Laptop fan running loudly while playing FT
 
I have an hp laptop with windows 11. Its less than 1 yr. old. I am having a lot of problems that just started a couple months ago. I was wondering what the requirements are to be able to play FarmTown on a laptop. I have 8 GB of Ram. I have a friend who has 16 and she's having this problem as well though not as bad as mine. I've been working on upgrading all my farms, have a lot of layering, even ghosted facs (I've almost gotten rid of all those, just 1 left). I've cut down on my plots for planting. I did have them all at 9x9 and now I have several down to 3x3. So far nothing has helped. I don't know what else I can do. I clean my computer all the time and that includes clearing the memcache. I've been playing this game since 2009/2010 and I would hate to have to give it up. It only happens while I'm playing FT. I sure hope you can help me. Thank you so much!

Taz D Jul 08 2023 04:20 PM

Quote:

Originally Posted by JuliesNotGoofy (Post 6553126)
I have an hp laptop with windows 11. Its less than 1 yr. old. I am having a lot of problems that just started a couple months ago. I was wondering what the requirements are to be able to play FarmTown on a laptop. I have 8 GB of Ram. I have a friend who has 16 and she's having this problem as well though not as bad as mine. I've been working on upgrading all my farms, have a lot of layering, even ghosted facs (I've almost gotten rid of all those, just 1 left). I've cut down on my plots for planting. I did have them all at 9x9 and now I have several down to 3x3. So far nothing has helped. I don't know what else I can do. I clean my computer all the time and that includes clearing the memcache. I've been playing this game since 2009/2010 and I would hate to have to give it up. It only happens while I'm playing FT. I sure hope you can help me. Thank you so much!

Hi JuliesNot Goofy,
I moved your post to the thread about loading issues. The recommedation for the game is 8GB of memory.

Layering can cause problems even though they may work perfectly for a while. The 9x9 layering of crops is ok, but when you layer trees and flowers and facilities over those then you can start having problems. Your laptop fan running loudly means you are working the processor very hard trying to process all the data for those farms which makes the laptop heat up and the fan to have to work harder trying to cool it. Removing the over layer trees, flowers and possibly waters would help.

One thing you both might want to consider is taking it in and have the laptop physically cleaned. They do tend to suck in a lot of dust and that also can cause heating problems that the fan is trying to cool.

farm town addiction Jul 09 2023 07:46 PM

problem with new website
 
My problem is that my security software blocks the new FT website saying there is malicious code and it is unsafe.. this has been the case since it began and nothing has changed.. the only way I can play on the new site is to bypass the security and this leaves my computer vulnerable..I am not happy doing this... any suggestions as to why this happens.Thank you

Taz D Jul 09 2023 07:57 PM

Quote:

Originally Posted by farm town addiction (Post 6553266)
My problem is that my security software blocks the new FT website saying there is malicious code and it is unsafe.. this has been the case since it began and nothing has changed.. the only way I can play on the new site is to bypass the security and this leaves my computer vulnerable..I am not happy doing this... any suggestions as to why this happens.Thank you

Hi farm town addiction,
I moved your post to the Help & Support thread about loading problems.
The only thing may be that your security software does not know the website as it is relatively new.

You should be able to add an exception to your security program for the website to allow you to play and still have your security intact.

JuneBarkhouse1234@outlook Jul 09 2023 11:01 PM

I am having a problem ghosting for fuel on all my farms it all comes up as error is there any way to fix this problem

Taz D Jul 09 2023 11:05 PM

Quote:

Originally Posted by JuneBarkhouse1234@outlook (Post 6553274)
I am having a problem ghosting for fuel on all my farms it all comes up as error is there any way to fix this problem

Hi JuneBarkhgouse,
As that is not a part of the game features and is a trick, we can not give any instructions for doing it. The only thing I can suggest is if you need more fuel then buy more oil pumps and oil refineries.

Corey Cockroach Jul 10 2023 02:17 PM

I am unable to access the game!
 
Hi. I have tried to access my game both in Facebook and in Slashkey and it will not load. I can get to requests, neighbors, this forum, etc. but the game itself does nothing towards loading. H E L P ! ! !

marymarcel Jul 10 2023 02:27 PM

Quote:

Originally Posted by Corey Cockroach (Post 6553358)
Hi. I have tried to access my game both in Facebook and in Slashkey and it will not load. I can get to requests, neighbors, this forum, etc. but the game itself does nothing towards loading. H E L P ! ! !

Hi Corey Cockroach :)

I moved your post to the thread for your problem.

Please be sure your browser is up to date and also check if you have any pending update for Windows or Mac in case you use it.

After any update it is better to restart your computer.

You can also try all suggestions given in the first post, first page of this thread.

I hid everything in your preferences, the wrench, to make it easier for you to load the game.

littlesallysanctus Jul 13 2023 01:18 PM

Library
 
Library computers will mot open slaskey.com only facebook. I know about the july 24 date but have been playing from lobraries. What can you do to make slashkey. Com safe for library/public computers wwont open says not safe

Tiger Jul 13 2023 02:14 PM

Quote:

Originally Posted by littlesallysanctus (Post 6553842)
Library computers will mot open slaskey.com only facebook. I know about the july 24 date but have been playing from lobraries. What can you do to make slashkey. Com safe for library/public computers wwont open says not safe

H ilittlesallysanctus,

The website uses https which indicates it a safe site. Please check if you are using the link below that has the at the front of it, when you try to load the game on a public computer. You may also need to allow cookies on the browser you are using there, the same way you would on your home computer:

https://apps.slashkey.com/farmtown/play/

vonalm Jul 13 2023 02:59 PM

i don't know what i'm doing wrong.... one day FT loads but not the next. today it was going fine until i ran my ccleaner and Avast One virus and system scan, cleaner and driver update. restarted and FT/Slashkey won't load.
i went through everything that's suggested as i always do. i just don't know what to do and it trying to get in gets exhausting.
i used chome, and it's up-to-date:
"Chrome is up to date
Version 114.0.5735.199 (Official Build) (64-bit)"
this is the FT/Slashkey error message:
"2023-07-13 19:44:00.511 INFOCheckpoint-B-000 - Initialized
2023-07-13 19:44:00.512 LOGFT Client Services Inited.
2023-07-13 19:44:00.528 LOGSessionId: 6131544
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11)
2023-07-13 19:44:00.703 LOGnavigator.mediaDevices support available
2023-07-13 19:44:16.021 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2023-07-13 19:44:16.022 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/...ild510.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2023-07-13 19:44:16.023 ERRORfalling back to ArrayBuffer instantiation
2023-07-13 19:44:31.485 LOGboth async and sync fetching of the wasm failed
2023-07-13 19:44:31.486 ERRORboth async and sync fetching of the wasm failed
2023-07-13 19:44:31.488 ERRORfailed to asynchronously prepare wasm: TypeError: WebAssembly.instantiate(): Argument 0 must be a buffer source or a WebAssembly.Module object"

thanks

marymarcel Jul 13 2023 03:08 PM

Quote:

Originally Posted by vonalm (Post 6553882)
i don't know what i'm doing wrong.... one day FT loads but not the next. today it was going fine until i ran my ccleaner and Avast One virus and system scan, cleaner and driver update. restarted and FT/Slashkey won't load.
i went through everything that's suggested as i always do. i just don't know what to do and it trying to get in gets exhausting.
i used chome, and it's up-to-date:
"Chrome is up to date
Version 114.0.5735.199 (Official Build) (64-bit)"
this is the FT/Slashkey error message:
"2023-07-13 19:44:00.511 INFOCheckpoint-B-000 - Initialized
2023-07-13 19:44:00.512 LOGFT Client Services Inited.
2023-07-13 19:44:00.528 LOGSessionId: 6131544
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11)
2023-07-13 19:44:00.703 LOGnavigator.mediaDevices support available
2023-07-13 19:44:16.021 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2023-07-13 19:44:16.022 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/...ild510.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2023-07-13 19:44:16.023 ERRORfalling back to ArrayBuffer instantiation
2023-07-13 19:44:31.485 LOGboth async and sync fetching of the wasm failed
2023-07-13 19:44:31.486 ERRORboth async and sync fetching of the wasm failed
2023-07-13 19:44:31.488 ERRORfailed to asynchronously prepare wasm: TypeError: WebAssembly.instantiate(): Argument 0 must be a buffer source or a WebAssembly.Module object"

thanks

Hi vonalm :)

Please close your computer for 5 minutes and then start it again.
See if you can load the game.

If not, please follow all the suggestions given in the following link:
http://r1.slashkey.com/forum/showthread.php?t=627590

I loaded your farms in both versions, facebook and website, without problems.

vonalm Jul 13 2023 03:15 PM

Quote:

Originally Posted by marymarcel (Post 6553890)
Hi vonalm :)

Please close your computer for 5 minutes and then start it again.
See if you can load the game.

If not, please follow all the suggestions given in the following link:
http://r1.slashkey.com/forum/showthread.php?t=627590

I loaded your farms in both versions, facebook and website, without problems.

Mary, didn't do a thing but when i got back from the kitchen the game had loaded, must have been your magic wand. ;)
thanks <3

marymarcel Jul 13 2023 03:30 PM

Quote:

Originally Posted by vonalm (Post 6553894)
Mary, didn't do a thing but when i got back from the kitchen the game had loaded, must have been your magic wand. ;)
thanks <3

Great vonalm! I would love to have a magic wand but nop, I didnt do anything either :D

vonalm Jul 13 2023 05:22 PM

Quote:

Originally Posted by marymarcel (Post 6553890)
Hi vonalm :)

Please close your computer for 5 minutes and then start it again.
See if you can load the game.

close as in turn it off and reboot after 5 minutes?
"it" just doesn't like me... :eek:

vonalm Jul 13 2023 05:25 PM

Quote:

Originally Posted by vonalm (Post 6553946)
close as in turn it off and reboot after 5 minutes?
"it" just doesn't like me... :eek:

and just like that without doing anything, it works again! lol lol

jroberto Jul 14 2023 08:55 AM

Neither Farm Town sites will load
 
Good morning,

Two days ago I was able to use both versions. I came back later the first day, and was unable to get into either version.

I spent all day troubleshooting to no avail. I am using Chrome with a WIN 10 laptop, I did try using a WIN 11 laptop and got same results. I have tried Firefox, but got same results. I did try the tests listed for WEBGL. I did not pass some of the tests, tried to fix issues with no success.

I really do not what has wrong and have exceeded my troubleshooting skills. I really need help. Sorry if this is posted in wrong place. I don't know where it belongs. Thanks!

Jo

USER ID number is: 1668481945 Build No: 510

Taz D Jul 14 2023 09:09 AM

Quote:

Originally Posted by jroberto (Post 6554078)
Good morning,

Two days ago I was able to use both versions. I came back later the first day, and was unable to get into either version.

I spent all day troubleshooting to no avail. I am using Chrome with a WIN 10 laptop, I did try using a WIN 11 laptop and got same results. I have tried Firefox, but got same results. I did try the tests listed for WEBGL. I did not pass some of the tests, tried to fix issues with no success.

I really do not what has wrong and have exceeded my troubleshooting skills. I really need help. Sorry if this is posted in wrong place. I don't know where it belongs. Thanks!

Jo

USER ID number is: 1668481945 Build No: 510

Hi Jo,
Have you tried updating your browsers and computer? If you have to do any updates be sure you restart your computer.


What are you seeing when you try to load the 2 versions?


Please try all the suggestions in the first post on the first page of this thread as well as all the suggestions in the link included in that post.

JNelson Jul 16 2023 07:23 AM

more of an FYI as i had to contact support about my server issue ....

but did anyone know that if you are logged into the new platform and hit support to send in a ticket it kicks you back into Facebook ... even when your log in and pw for Sk are different from what I use on facebook ......

129590274095448

rcdonahey Jul 16 2023 09:15 AM

Farmtown not loading
 
1 Attachment(s)
facebook farmtown working but slashkey has quit
Your USER ID number is: 100000020226138 Build No: 510
works on one computer but not the other

marymarcel Jul 16 2023 09:31 AM

Quote:

Originally Posted by rcdonahey (Post 6554390)
facebook farmtown working but slashkey has quit
Your USER ID number is: 100000020226138 Build No: 510
works on one computer but not the other

Hi rcdonahey :)

Please be sure that the browser and operation system in that computer are up to date.
After any update it is better to restart the computer.

Also, check your antivirus or firewall as it could be a security issue and the website is not trusted.

If nothing works for you, then please follow the suggestions given in the first post, first page of this thread.

Clohar Jul 16 2023 12:48 PM

When I'm trying to log into new site here's what I'm getting. What does that mean. I caan log in the game with FB, Opera browser but not with Chrome. All is update, mem cleared everywhere.
2023-07-16 17:42:47.172 ERRORwasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): section (code 10, "Code") extends past end of the module (length 45872348, remaining bytes 23454623) @+1027384
2023-07-16 17:42:47.174 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/...ild510.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2023-07-16 17:42:47.175 ERRORfalling back to ArrayBuffer instantiation
2023-07-16 17:42:47.262 ERRORfailed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): section (code 10, "Code") extends past end of the module (length 45872348, remaining bytes 23454623) @+1027384
2023-07-16 17:42:47.263 LOG{}
2023-07-16 17:42:47.264 ERROR{}

USER ID number is: 1593240078 Build No: 510

marymarcel Jul 16 2023 01:23 PM

Quote:

Originally Posted by Clohar (Post 6554406)
When I'm trying to log into new site here's what I'm getting. What does that mean. I caan log in the game with FB, Opera browser but not with Chrome. All is update, mem cleared everywhere.
2023-07-16 17:42:47.172 ERRORwasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): section (code 10, "Code") extends past end of the module (length 45872348, remaining bytes 23454623) @+1027384
2023-07-16 17:42:47.174 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/...ild510.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2023-07-16 17:42:47.175 ERRORfalling back to ArrayBuffer instantiation
2023-07-16 17:42:47.262 ERRORfailed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): section (code 10, "Code") extends past end of the module (length 45872348, remaining bytes 23454623) @+1027384
2023-07-16 17:42:47.263 LOG{}
2023-07-16 17:42:47.264 ERROR{}

USER ID number is: 1593240078 Build No: 510

Hi Clohar :)

I moved your post to the thread for your problem.

Please check that both, your browser and computer system, are up to date. If you need to update any of them, then please restart your computer.

If you have the game open in Facebook, please close it and load only the website.

If nothing helps you, then try all suggestions given in the first post, first page of this thread.

Clohar Jul 16 2023 09:01 PM

Thanks MaryMarcel all is back to normal and can't tell you what was wrong

marymarcel Jul 16 2023 09:03 PM

Quote:

Originally Posted by Clohar (Post 6554430)
Thanks MaryMarcel all is back to normal and can't tell you what was wrong

Great Clohar! maybe an intermitent issue but the important thing is you are back and playing :)

jroberto Jul 17 2023 12:48 PM

Hello All,

I must be on day 4 or 5 trying to get on Farm Town, old and new version. So far, it is a no go. I am using Chrome. I compared some of the graphic features and I am missing flash, but now I do have WEBGL 2. I have no clue how to get flash in there and enabled.

Today, I have no access to the new version. I have lost the black box.

I would really appreciate more help when you get a moment.

--Jo


USER ID number is: 1668481945 Build No: 510

Taz D Jul 17 2023 12:55 PM

Quote:

Originally Posted by jroberto (Post 6554506)
Hello All,

I must be on day 4 or 5 trying to get on Farm Town, old and new version. So far, it is a no go. I am using Chrome. I compared some of the graphic features and I am missing flash, but now I do have WEBGL 2. I have no clue how to get flash in there and enabled.

Today, I have no access to the new version. I have lost the black box.

I would really appreciate more help when you get a moment.

--Jo


USER ID number is: 1668481945 Build No: 510

Hi Jo,
You do not need Flash as it has been disabled and removed. For the current versions of Farm Town you only need a browser with WebGL 2.0



What are you seeing when you try to load each version?


Please copy and paste in a reply here the first 10 or so lines you see in the FT Console.

Aussie Rae Jul 18 2023 04:54 AM

having trouble getting into the game, bar is almost to the end but just sits short of it and has done so for almost half an hour... checked computer and browsers are up to date, USER ID number is: 100000201115933 Build No: 512 I will try again tomorrow morning...
2023-07-18 09:46:27.871 INFOCheckpoint-B-000 - Initialized
2023-07-18 09:46:27.872 LOGFT Client Services Inited.
2023-07-18 09:46:27.889 LOGSessionId: 6181916
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) Iris(R) Plus Graphics Direct3D11 vs_5_0 ps_5_0, D3D11)
2023-07-18 09:46:44.587 LOGnavigator.mediaDevices support available

Tiger Jul 18 2023 06:49 AM

Quote:

Originally Posted by Aussie Rae (Post 6554574)
having trouble getting into the game, bar is almost to the end but just sits short of it and has done so for almost half an hour... checked computer and browsers are up to date, USER ID number is: 100000201115933 Build No: 512 I will try again tomorrow morning...
2023-07-18 09:46:27.871 INFOCheckpoint-B-000 - Initialized
2023-07-18 09:46:27.872 LOGFT Client Services Inited.
2023-07-18 09:46:27.889 LOGSessionId: 6181916
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) Iris(R) Plus Graphics Direct3D11 vs_5_0 ps_5_0, D3D11)
2023-07-18 09:46:44.587 LOGnavigator.mediaDevices support available

Hi Aussie Rae,

I've had no issues loading your farms on either version of the game.
If you have friends in your local area that also play Farm Town, see if you can check with them to see if they are also having slow downs in the game or with loading it.

If you've not already done so, please check you have kept up to date with computer updates, browser updates and clearing.

Also if you tend not to log out of the website daily, please log out of the website, close the browser for a couple of minutes, reopen it then go to the website and log back in and see if that helps at all.

NJones277 Jul 18 2023 03:04 PM

I can't seem to go to any link for bonuses, send ingredients or work posts. I open a new tab and it say "about:blank#blocked". Any advice???

JudyD1651 Jul 18 2023 03:07 PM

I just tried to work neighbors facilities through Wall Requests on new website and it did not work. I clicked on the link that says click here nothing happened. How do we go about clearing memcache on website?


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