Farm Town

Farm Town (https://www.slashkey.com/forum/index.php)
-   Help & Support (https://www.slashkey.com/forum/forumdisplay.php?f=1)
-   -   OFFICIAL Farm Cash and Coins (https://www.slashkey.com/forum/showthread.php?t=594682)

Rob T Mar 25 2013 08:27 PM

Farm Cash and Coins
 
This thread is for reporting problems concerning any problems with Farm Cash and Coins. Please read the following information BEFORE posting in this thread.



Please make sure that you have read the information in the Web Guide to see what differences there are now that you are playing Farm Town on the Website!

Buying Farm Cash on the Website is Enabled!!
To go to the NEW method for buying Farm Cash please click on this link:
https://r1.slashkey.com/forum/showth...34#post6542634

Check The Game Guide for MORE Information on the Bank and Farm Cash:
https://www.slashkey.com/forum/showthread.php?t=316106

Thank you!



Any problems you have with Farm Cash issues (purchases, earned for quests, levelling up) please check your Account before posting!!


You can check for yourself what Farm Cash you have bought, what you have spent and what you have earned in the game.
To see this click on this link:
https://apps.slashkey.com/farmtown/settings2/farm_cash/

OR

Click on the Account tab at the top of your game screen. Then click on Farm Cash Activity Log
  • Purchases of Farm Cash, Support credit will have a vivid green background.

  • FarmCash earned and Farm Cash gifts that you have accepted will have a pale green background.

  • Farm Cash spent for sending FarmCash Items or Farm Cash Gift Cards will have a pink background.

  • Farm Cash Gift Cards or Farm Cash Items that have been sent to you will have an Orange background.


IF the Payment windows are not showing up for you please make sure that you have enabled cookies in your browser and disabled any extensions added to and enabled in your browser as those can cause problems.

Make sure that you have kept up with routine checking for browser and computer updates and clearing.
Most common browsers you can use keyboard keys to quickly get to the clear browser data section of browsers. Hold down the CTRL+SHIFT+DELETE keys on your keyboard and a new tab will open in your browser.

If you can't do that in your browser of choice, go to your browser settings, scroll down to Privacy and Security and look for Clear browsing data.

If you have purchased FarmCash and it was not credited to your account:
Reimbursements are NEVER given through the forum.
You will need to contact the FarmTown Support Team and fill out a support ticket.
IF Your Farm Cash is not added within a few minutes of purchasing, OR you do not complete the purchase for any reason in the last 10 days you will see this banner over the game screen next time you reload the game which tells you what you can do:

Even if you do not see that Banner, reload the game. Go back to the Bank and click on Restore Purchases and see if that helped.
IF using Restore Purchases does not resolve your issue or you have any further issues or enquires regarding Farm Cash. At the bottom of that window is also the contact email address you can use to send an email to the Support Team. billing@slashkey.com


*DO NOT POST YOUR FINANCIAL INFORMATION* on the forum!!!



If Coins or FarmCash Items have gone missing from your account or you were not credited for leveling up:
  • Try clearing ALL your browser's cache/history. Close your browser for a few minutes. Reopen it, reload FarmTown and check again.

    Click HERE for instructions on clearing your browser's cache.

  • If those do not help resolve your issue up please include a link to your farm in your post.

    Click HERE for instructions on how to get your farm link and linking your farm to the forum.


    NOTE
  • Ensure that your browser isn't blocking any cookies that may be necessary to complete a farmcash purchase.
  • Avatar names that have symbols in them could also prevent you purchasing Farm Cash.
  • Gifted FarmCash or FarmCash items will show up in your gift box on your farm.
  • There is no way to convert coins to farmcash.
  • All purchases, reimbursements etc., can sometimes take a while. Please be patient.


    To send a ticket to the support team, you must be logged into the website to use this link: Click Here a window will open, select the category related to your issue and fill in a support ticket. Make not of the email address you used to contact support with. Any replies will be sent to that email address.

    However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed, be patient, it may take time for them to get back to you.


If you have Suggestions for Farm Cash please post in: Farm Cash and Experience Points



This thread is for players to report problems only. Any off topic posts will be removed by a moderator without notice to the user.

frostbiteagain Dec 31 2020 09:15 PM

thank you for all that you do to help.

Marianne59 Jan 04 2021 04:09 AM

lost coins
 
Hello I had a lot of coins over 10 biljoen en now bij start only 2 biljoen

Rob T Jan 04 2021 04:21 AM

Quote:

Originally Posted by Marianne59 (Post 6403822)
Hello I had a lot of coins over 10 biljoen en now bij start only 2 biljoen

Hi Marianne59,

I have moved your post to the thread about coins in order to keep things together.

I have checked your Data, and i do not see any big drop in coins, you did purchase a land upgrade on the 29th December for 4 Billion coins, at which time you had 7 Billion available, this made your total coins to be 3 Billion on the 29th. In the last week, you have not cashed anything out, so normal usage would make your coins to 2 Billion, what it is now. I am not seeing any issues here at all.

ysylvain Jan 08 2021 10:13 AM

money
 
how do I get my money it desapered from my farm

Taz D Jan 08 2021 10:20 AM

Quote:

Originally Posted by ysylvain (Post 6405234)
how do I get my money it desapered from my farm

Hi ysylvain,
I moved your post to the subject thread about farm cash. I am not sure what has disappeared. I have checked your account data and it shows you had 25 farm cash and then yesterday bought a small lake for 16 farm cash which dropped you to 9 left. Today you have leveled up 2 levels increasing your farm cash to 11.
You can check this by going to the Account tab above your farms and then click on the Farm Cash Activity Log tab to see all your transaction conecerning farm cash.

loudnsassymommaCollar Jan 08 2021 10:48 AM

Hello, something is wrong with my game need to talk with the makers of the game. One I don't get coins when I log on there is the pop up about what is new but no coins. 2. the purple glove is still stuck and did what I was told did not work. 3. Warehouse still mess up.
4. I tried to buy Taste of Austrian and the game says I have one and I use the glass to locate it and it says there are none. My game has been weird for a while please don't put my complaint somewhere else. I know everyone is busy.

Taz D Jan 08 2021 11:28 AM

Quote:

Originally Posted by loudnsassymommaCollar (Post 6405242)
Hello, something is wrong with my game need to talk with the makers of the game. One I don't get coins when I log on there is the pop up about what is new but no coins. 2. the purple glove is still stuck and did what I was told did not work. 3. Warehouse still mess up.
4. I tried to buy Taste of Austrian and the game says I have one and I use the glass to locate it and it says there are none. My game has been weird for a while please don't put my complaint somewhere else. I know everyone is busy.

Hi loudnsassymommaCollar,
The coins you get from the lottery is done when your new Farm Town day start. That day is 20 hours. So if it happens you are not opening your farms at the time of a new day then you will not see the pop up, even though the coins may be added at a different time of the day. With the conversion to the HTML version on going the ere is nothing that can be done for this currently.


What do you mean by stuck in reference to the purple hand? What happens when you try to pick it up? Do you see the menu for what can be done?


For Trading Warehouse have you tried going to the Super Facility tool under the Trading Warehouse one to update to a new Super Facility? The last one I see is December 13th. You need to update every Monday.


For the facility you can't find you will need to report this to Support as there isn't anything we can do about this through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

james_a_thompson Jan 15 2021 07:29 AM

Please use the HTML5 upgrade time-out to align the "Buy Cash" purchases with Facebooks $25 gift cards (e.g. increments of $25). In the past I used a credit card to purchase FT cash, however, Facebook has started requiring personal information that is none of their damn business to make credit card purchases. Consequently, I will NOT purchase FT cash through FB anymore. I can buy $25 FB gift cards without that hassle.

Taz D Jan 15 2021 09:33 AM

Quote:

Originally Posted by james_a_thompson (Post 6414250)
Please use the HTML5 upgrade time-out to align the "Buy Cash" purchases with Facebooks $25 gift cards (e.g. increments of $25). In the past I used a credit card to purchase FT cash, however, Facebook has started requiring personal information that is none of their damn business to make credit card purchases. Consequently, I will NOT purchase FT cash through FB anymore. I can buy $25 FB gift cards without that hassle.

Hi James,
The reason they ask for your address is they need the billing address to know what taxes if any they are supposed to charge you. If you want to make a suggestion lease post it in the Suggestions section where the developers will see it.

jcloud5078 Jan 18 2021 07:34 PM

bought farm cash
 
i bought and received 250 farm town cash but when i looked i had been charged for the same thing twice........ either credit me another 250 farm town cash or refund my paypal money..

thanks
jcloud

Taz D Jan 18 2021 07:40 PM

Quote:

Originally Posted by jcloud5078 (Post 6417898)
i bought and received 250 farm town cash but when i looked i had been charged for the same thing twice........ either credit me another 250 farm town cash or refund my paypal money..

thanks
jcloud

Hi Jcloud,
I moved your post to the subject thread about Farm Cash. Unless you can provide a link to your current farms we have no way to check this.
The only thing I can suggest is for you to contact Support to see if they can check this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

goldendreamer Feb 10 2021 01:14 AM

I used to purchase Farm Cash with a Facebook Card. I don't want to use a credit card. Can Farm Cash be purchased with a Visa Vanilla Card.

Tiger Feb 10 2021 05:42 AM

Quote:

Originally Posted by goldendreamer (Post 6427598)
I used to purchase Farm Cash with a Facebook Card. I don't want to use a credit card. Can Farm Cash be purchased with a Visa Vanilla Card.

HI goldendreamer,

Facebook set whichever payment methods they will accept and it can vary from country to country. All I can suggest is you go to your Facebook Settings, Payments section (you may have Facebook Pay) and see if it tells you what payment methods are accepted. If it's not listed, try adding it as a payment method and see if it will accept it.

When adding a new payment method Facebook may ask to verify your address so that they can apply any tax applicable to your local area which they are now required to do according to law.

bobby o connor Feb 10 2021 11:06 AM

Farm Town Cash
 
Will you guys be giving me all the farm town cash back that i have lost out on ???

Taz D Feb 10 2021 11:39 AM

Quote:

Originally Posted by bobby o connor (Post 6427642)
Will you guys be giving me all the farm town cash back that i have lost out on ???

Hi bobby o conner,
I moved your post to the Help & Support subject thread about Farm Cash.
I am sorry, but that would be up to the developers.

rhettaedgar@gmail.com Feb 11 2021 07:06 PM

buying farm cash for my neighbor
 
Are we able to purchase farm cash for our neighbors now? Thanks

Taz D Feb 11 2021 07:12 PM

Quote:

Originally Posted by rhettaedgar@gmail.com (Post 6428062)
Are we able to purchase farm cash for our neighbors now? Thanks

Hi Rhettaedgar,
I moved your post to the subject thread about Farm cash.
That function has not been added yet.

Amazing Amber Feb 21 2021 04:10 PM

missing coins
 
I have sold crops etc as I did click on the product I wanted to sell. I some many coins were added to what I had. My coins never went up. Is there a glitch?

Taz D Feb 21 2021 04:19 PM

Quote:

Originally Posted by Amazing Amber (Post 6430762)
I have sold crops etc as I did click on the product I wanted to sell. I some many coins were added to what I had. My coins never went up. Is there a glitch?

Hi Amazing Amber,
I have moved your post to the subject thread about coins. I am sorry, but we do not get data on product sales from the market. The only thing I can tell you is to first check how many coins you have total before you go to the market to sell. Then see what the amount is after you have sold. You can try restarting your farms as sometimes it does not update completely until the farms are reloaded.

Donna LuLu Bell Feb 22 2021 05:15 AM

my level # and green bucks
 
my level does'nt go up and i have only received one green buck so far...is this disabled??? I am on level 117 but should be much higher. my user id # 1325030483...thanks
:confused:

Tiger Feb 22 2021 06:06 AM

Quote:

Originally Posted by Donna LuLu Bell (Post 6430858)
my level does'nt go up and i have only received one green buck so far...is this disabled??? I am on level 117 but should be much higher. my user id # 1325030483...thanks
:confused:

Hi Donna Lulu Bell,

You are at the correct level for the amount of xp you currently have.
We see you at level 817 not 117, did you type the wrong level number by mistake?

You should be able to see the xp numbers added as you work even though the bar on the level at the top of your game screen doesn't change.

If you want to check how many xp are needed for each level you will find that information in the Game Guide Chapter 25 Levels and Unlocking, her's the link:
http://r1.slashkey.com/forum/showthread.php?t=641806

Amazing Amber Feb 22 2021 08:10 AM

missing coins
 
I am missing coins from when I clicked on a ingredient and a popup said that I could sell it which I did. Then it said so many coins were credited to me and they didn't show up as being added when I looked to see how much I had.

Taz D Feb 22 2021 09:17 AM

Quote:

Originally Posted by Amazing Amber (Post 6430894)
I am missing coins from when I clicked on a ingredient and a popup said that I could sell it which I did. Then it said so many coins were credited to me and they didn't show up as being added when I looked to see how much I had.

Hi Amber,
I answered your previous post about this. You can find my answer in this link:
http://www.slashkey.com/forum/showpo...postcount=2056

farm town addiction Feb 23 2021 07:53 AM

HI, I have been doing quite a bit of renovating around the farms and spent quite a bit of farm cash in the process.. all good ... except one of the items is missing... when I go to the store it doesn't appear as an option in the not owned section but it isn't showing up in my storage or tools .. my id is 620848245 and the item in question is Turbo Manual Lift Truck... any ideas? I can't find it on the farm where i Bought it either and I have moved everything looking for it.. thanks in adavance :)

Tiger Feb 23 2021 08:12 AM

Quote:

Originally Posted by farm town addiction (Post 6431262)
HI, I have been doing quite a bit of renovating around the farms and spent quite a bit of farm cash in the process.. all good ... except one of the items is missing... when I go to the store it doesn't appear as an option in the not owned section but it isn't showing up in my storage or tools .. my id is 620848245 and the item in question is Turbo Manual Lift Truck... any ideas? I can't find it on the farm where i Bought it either and I have moved everything looking for it.. thanks in adavance :)

Hi farm town addiction,

Your Turbo Manual Lift Truck is on your farm called Quest, please hide everything in your game preferences except for tools when you go to that farm so that you can see it. For the store to know which tools you own and don't own, you need to place them into your Item storage. If you have any more out on farms please place them into storage.

farm town addiction Feb 23 2021 05:18 PM

Quote:

Originally Posted by Tiger (Post 6431274)
Hi farm town addiction,

Your Turbo Manual Lift Truck is on your farm called Quest, please hide everything in your game preferences except for tools when you go to that farm so that you can see it. For the store to know which tools you own and don't own, you need to place them into your Item storage. If you have any more out on farms please place them into storage.

thank you for that.. I had put everything else i bought into storage but couldn't find that one item.... didn't realise there was a search option... that was great.. all sorted now.. :)

Tiger Feb 24 2021 06:00 AM

Quote:

Originally Posted by farm town addiction (Post 6431382)
thank you for that.. I had put everything else i bought into storage but couldn't find that one item.... didn't realise there was a search option... that was great.. all sorted now.. :)

Hi farm town addiction,

Glad you found it, thank you for coming back to let us know.

danche Mar 18 2021 05:15 PM

no coins being posted
 
have not gotten any coins in months

Taz D Mar 18 2021 05:20 PM

Quote:

Originally Posted by danche (Post 6435594)
have not gotten any coins in months

HIi Danche,
I moved your post to the subject thread about coins.
I just checked your data and you received 17,014,203 coins for cashing out today.

mo54862 Apr 02 2021 11:33 AM

Am I in a different game ? .... I've never seen this so called banner and I don't see any way of selecting 'cash challenge' either Taz ... am I blind ?

Taz D Apr 02 2021 11:43 AM

Quote:

Originally Posted by mo54862 (Post 6438534)
Am I in a different game ? .... I've never seen this so called banner and I don't see any way of selecting 'cash challenge' either Taz ... am I blind ?

Hi Mo,
I have moved your post to the Help & Support subject thread about Farm Cash. Please post in the Help & Support section when you have a question.
The banner is above your farms. If you are not seeing it there then you may have an add on/plug in such as an adblocker that is preventing it from showing.
I am not sure what you mean by the "cash challenge" unless you are talking about the Earn Cash tab. That was removed over a year ago, because the company they and Facebook had a contract with for those did not renew the contract.

Sandie May Angel Apr 04 2021 12:19 AM

For the past few days I have sold my fish after players helped me to harvest, but my coins total had stayed the same. Just now I sold all my cash items by clicking All Cash which should have given me a whole lot of coins, but my total stayed the same. I have lost tons of coins because FT is simply not adding my sales to the total. Ugh! FT is just not working at all!!!! I've had not been selling anything ever since it had been down, and I should have accumulated a whole lot of coins already but sold items' values are not adding to my coins total. What a disappointment!

Taz D Apr 04 2021 09:49 AM

Quote:

Originally Posted by Sandie May Angel (Post 6439050)
For the past few days I have sold my fish after players helped me to harvest, but my coins total had stayed the same. Just now I sold all my cash items by clicking All Cash which should have given me a whole lot of coins, but my total stayed the same. I have lost tons of coins because FT is simply not adding my sales to the total. Ugh! FT is just not working at all!!!! I've had not been selling anything ever since it had been down, and I should have accumulated a whole lot of coins already but sold items' values are not adding to my coins total. What a disappointment!

Hi Sandie May Angel,
We do nat have any data for your fish selling, but the 2 cashouts you have done from your facilicties in April did add the coins to your total. You got 4,234,096,598 on April 1st and 112,025,982 today. So you are getting your coins for any sale.

james_a_thompson Apr 10 2021 10:16 AM

Please provide a way to buy Farm Town cash directly from Slashkey. Facebook now requires address information for credit card purchases. I WILL NOT provide Facebook with that personal information as they misuse privacy information for their profit so I will no longer purchase FT cash through Facebook. Also, please provide higher levels of FTC purchase (e.g. $50, $100 - BETTER DEALS). I'm pretty sure EVERYONE knows that $39.99 is really $40.00 and just makes for more difficult accounting.

Taz D Apr 10 2021 10:35 AM

Quote:

Originally Posted by james_a_thompson (Post 6440082)
Please provide a way to buy Farm Town cash directly from Slashkey. Facebook now requires address information for credit card purchases. I WILL NOT provide Facebook with that personal information as they misuse privacy information for their profit so I will no longer purchase FT cash through Facebook. Also, please provide higher levels of FTC purchase (e.g. $50, $100 - BETTER DEALS). I'm pretty sure EVERYONE knows that $39.99 is really $40.00 and just makes for more difficult accounting.

Hi James,
I copied your post to the Help & Support subject thread about Farm Cash, so I could answer you.
Even if you could buy farm cash through Slashkey, which they are not equiped to do, you would still have to provide your address as the courts have deemed that all on-line sales have to collect sales tax according to your location's laws. Slashkey would have to contract with another company to do the collection as they are not equipped for doing that.

Additionally per the contract they and all game companies have with Facebook all in game purchases must go through Facebook, so there isn't any way for them to do that outside of Facebook.
If you put your address in your Facebook profile and then mark it for "Only Me" security, then they will have it and will not be using it to sell to advertisers.

GlynisMF Apr 11 2021 05:53 PM

I am unable to find a thread or contact info for the following problem: I made 3 purchases of 39.99 for FC yesterday in order to purchase all items required for use in The Facility Manager. When I tried to use the Facility Manager today I discovered not all items purchased yesterday are showing as purchased. These items are not inexpensive and I would appreciate someone at Slashkey checking on this issue for me.
Store All and Cash Out are the only two options in which all items required for use are working.
Start All shows 1 item is owned. Load All says I own all but does not work unless I purchase another Turbo Manual Lift Truck (I purchased a 2nd one of these). Harvest All says I own 1 of the 4 yet shows all 4 as needing to be purchased yet harvests sheep and Llamas.
Please someone, somewhere help with this. It's too much money to throw away in an attempt to make the game easier to play.

marymarcel Apr 11 2021 06:26 PM

Quote:

Originally Posted by GlynisMF (Post 6440506)
I am unable to find a thread or contact info for the following problem: I made 3 purchases of 39.99 for FC yesterday in order to purchase all items required for use in The Facility Manager. When I tried to use the Facility Manager today I discovered not all items purchased yesterday are showing as purchased. These items are not inexpensive and I would appreciate someone at Slashkey checking on this issue for me.
Store All and Cash Out are the only two options in which all items required for use are working.
Start All shows 1 item is owned. Load All says I own all but does not work unless I purchase another Turbo Manual Lift Truck (I purchased a 2nd one of these). Harvest All says I own 1 of the 4 yet shows all 4 as needing to be purchased yet harvests sheep and Llamas.
Please someone, somewhere help with this. It's too much money to throw away in an attempt to make the game easier to play.

Hi GlynisMF :)

Part of your problem is your tools are on the farms instead of storage. You need to click in your preferences, the wrench, and uncheck all Show.... options except for Show Tools.

Then you need to go from farm to farm and when you see your tools, click on them and send them to your storage. Farmcash items do not take space from your item storage so the best thing to do is to send them all to storage.

Also about your tools to Start All at the top of your Facility Manager, I checked your data and you still need to purchase the following:

Turbo ordering station
Turbo drive thru system
Turbo tables and chairs

About the Harvest Tools for the animals to let you click in Harvest all button at the top of the Facility Manager>

You only own 3 of them, which are also on your farms, so you have to send them to storage:

Shearing and Cutting set
Egg Collector
Manure Collector

And you have to purchase the Milking Station.

If you need more information about every tool, please go to the following link from our Game Guide:

http://r1.slashkey.com/forum/showthread.php?t=489090

ericengle77 Apr 17 2021 04:08 PM

Gifting
 
when will farm town cash gifting be made availible? when i go to gift it just closes the screen out

marymarcel Apr 17 2021 04:11 PM

Quote:

Originally Posted by ericengle77 (Post 6441690)
when will farm town cash gifting be made availible? when i go to gift it just closes the screen out

Hi ericengle77 :)

We dont have that information as the developers dont tell us in advance.


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