We will try to check this in Flash as soon as we can.

Also, why did you have the Regular facilities and Service facilities unchecked if you need those checked to fill/load them?

When I was ready to fill and load my facilities, I put the check marks in the appropriate boxes. I don't fill or load that often, because I don't post my facilities very often. After filling/loading, I have always removed the check marks from those boxes. However, I do Store All and Cash Out All on a daily basis.

You mentioned the "Harvest All" button earlier, and that it works whether or not you have a check mark in the Animal Buildings box (meaning, whether or not Animal Buildings are displaying in the Facility Manager). That's how it used to work for "Store All" and "Cash Out All". I don't have the tool for harvesting all animal buildings at this time.

Hi Caren :)

We have tested this using flash and you are correct.

We will let the developers know but it is up to them if they change those back.

I was checking my facility list to update (excel sheet) and noticed I only have 1 Casino Supplies Facility. I should have 2. One on Farm 1 and one on Farm 28. The one on Farm 28 was there a few days ago but it's not there now. I checked my Storage and it's not there either. I tried to find out when I bought the 2nd one, but the Cash Activity only goes back 6 months. I'm not sure where it disappeared to. Can you help, please? Thank you!

Hi KnittyGirl,
According to your data yes you have 2 of those and they both are on farms somewhere. You will have to search all your farms for it to find them. I did look at Farm 28 and it isn't there.

Hi KnittyGirl,
It would only depending on your filter settings. You will need to search the farms to find it. Once you do to get it to show up in the facility manager you may need to put it in your storage, restart your farms, then place it back on the farm.

. I found it. It's a duplicate on Farm 1. Thank you for checking!!!!

Hi KnittyGirl,
That would be why it wasn't showing in the Facility Manager too.

Hi Tiger, in what proportion? In my example, 990 XP is announced, 696 XP and 158 bonus batches are actually awarded. This makes a total of 854, which is 136 points less than the announced 990 XP..
BR Frankie

Hi Frankie59,

The only information the game gives you when you start multiple batches is the amount of bonus batches that were sent into production, it doesn't tell you how many xp that amounted to that were deducted for the bonus batches. You have to be quick if you want to see that notification as it's only there for a few seconds in white text towards the bottom of the screen when you do something like use the Start All in the Facility Manager. It's only there briefly to stop it getting in the way of what you are doing.

Products can vary on the amount of xp you earn, one product may only earn you 1 xp for starting a single batch, another may earn you 4 xp so it depends on which products you got a free batch for as to how many xp got deducted and there no way to know which ones you got bonus batches for or how many.

You get a set percentage of a chance of earning an extra batch depending on the belt or dan you have earned for any particular product.

Those percentages differ from the belts and dans earned for what you harvest on your farms. For example with products you make in facilities, the Black Belt is a 18% chance for an extra batch, 7th Dan is a 48% chance for an extra batch.

If you would like to see the full list of percentages for both products in facilities and the percentages for what you harvest on your farms you will find that in Chapter 30 Belt/Dan Bonuses section of the Game Guide

Thank you, marymarcel. :)

Good morning
my ID 1700627520
just checked the XP calculation when starting all facilities using the facility manager: started with 15474163686XP, onscreen calculation said + 1456620XP and the overall stat shows 15475156338. Should be 15475620306XP. how comes 463958XP are missing?

Hi derfischmac,

I have moved your post to help and support for facilities as it is not about the items in the new release.

When you start products in facilities, the XP amount you see in the notification is what you would have got for all of the batches had all your ingredients been used for them all, BUT what happens next is that you get free bonus batches for filling them. The ingredients for those bonus batches are returned to you by the mayor so then the game deducts the XP for those bonus batches which is why you end up with less XP than you initially saw.

The XP amount it deducts doesn't show in the game. The amount deducted can vary as not every product earns the same amount of XP for starting a single batch and the chances you have of earning bonus batches depends on the belt/dan earned for a particular product.

Oops says the Mayor
 

When I am doing Facility Wall Requests with the help of the Mayor on several occasions it will say "Oops already done" even though I haven't helped with the facilities yet.

Hi em,
I moved your post to the subject thread about facilities.
Working Neighbors Facilities: This is to explain the time between working a neighbours facilities before you can rework that same neighbor's post again. To simplify the answer it was originally stated that you had to wait a day.
Notice that if you spend at least 8 straight hours in a day without playing farmtown (when you sleep, eat breakfast, etc, most people will fall in this category) then you will in fact be able to work your friends facilities at least once per day. If you want to work them say twice per day, you will have to work them all say in the morning, 9AM, and then do not work anymore facilities until after 5 PM, after that time you will be able to work them all again. The key point is that you will be able to work ALL your friends facilities after 8 hours has passed since the LAST facilities you worked. Basically what this is saying is that after you have worked a neighbours facility there must be a gap of 8 hours, where you do not work any facilities, before you can work the neighbours facility again.

1142026228 hi i have to click on all my turbo machines to activate them every timt i use facility manager can you help please

Hi gtheoldone,

On 1 MAY your data is showing that you sold some of your tools like the conveyors and Ordering Station w/ Trailer.
Your tables and chairs tool is on one of your farms you need to find that tool and put it into storage. Farm Cash tools do not use up any of your Item Storage capacity, you can store as many of those as you like and it's better to keep them there so the game can see that you own them. It's fine to keep a duplicate tool on the farm as long as one is in storage.

All your tools must be in storage for them to work using the Facility Manager. While you are looking for it if you see any more facility tools out on farms, if they are not duplicates please put them into your item storage and then check to see if you still have them all.

http://r1.slashkey.com/images/gamegu...unnel icon.PNG Then please open your Facility Manager, click on the Funnel icon top right and check that it is set like this. If it is not, please change it to that and remember to click the green check mark to save the change:

http://r1.slashkey.com/images/Tiger/FM ALL.PNG

If when you use the start all or load all with it set like that, some of your facilities don't start or load at all, have a look at which tools they need and see if they are in your item storage.

If a tool is missing and you know that you owned it or you sold any by mistake, you will need to contact the support team for help with that. If you need the link to contact them, please let us know and we will supply it.

facilities suggestions - can't post elsewhere so here is as good as any I guess
 

When moving facilities from one farm to another, one must first put them into storage. That causes the farmer to lose any product already in the facility.

Why can't it be programmed such that one may move a facility directly from one farm to another without losing product?

Thanks!

Hi Rick Hunter,
It can't be done because the production data is stored by the farm, not the facility. You need to make sure the facility is empty before you move it.


You can post in the Suggestions section. You can not start a new thread in that section, but you can reply to one that fits your suggestion.

Why does the facilities manager show White Whine Barrell (2), Champaign Barrell (6) and Red Wine Container (2) as "by missing" "remaining capacity" and "regular facilities" It has done this for years and I cannot figure it out. They are not missing, as the Winery and all facilities using them are full. Suggestions? My user ID is 563807333 aka "Turbo Fishing" and my real name is Lori. Thanks in advance!

Hi Lori,
As you said it has been that way for years. We don't know why it is, but you can ignore those when they are at the 1 batch level.

Good morning from Texas. Y'all have been doing a fantastic job. However, I still have an issue with being able to "store" and "cash out" all of my facilities at once. I mentioned this before but I believe the person who responded thought I was talking about my animals. I clear my cache a lot of both my whole system and at least twice a week of my farm town cache.

Hi debhurst51 :)

Taz gave you the correct information when answering you.

To store all and cash out all, you need to have the options in the funnel as showing in the following pic. Here are the instructions:

http://r1.slashkey.com/images/gamegu...unnel icon.PNGPlease open your Facility Manger and click on the Funnel Icon top right of the window that opens, then make sure that it is set like this for your facility tools to work on all facilities on all farms. Please remember to click the green check mark to save any changes.

http://r1.slashkey.com/images/Tiger/FM ALL.PNG

In this version of the game, you need to have the options checked or you will receive a pop up saying "The xxx operation has no effect on any of the facilities that you have in your farms"

Facilities not working
 

Hello, I can work the facilities on my farm, but the load all ones only. I have friends tell me I should be able to do also the start ones because they can but so far it will not let me. HELP
Thanks!!

Hi Ethel,
I moved your post to the subject thread about the facility manager.


http://r1.slashkey.com/images/gamegu...unnel icon.PNGPlease open your Facility Manger and click on the Funnel Icon top right of the window that opens, then make sure that it is set like this for your facility tools to work on all facilities on all farms. Please remember to click the green check mark to save any changes.

http://r1.slashkey.com/images/Tiger/FM ALL.PNG

I cannot find my original post on this but am following up in case I missed a reply and to add further information

I cannot collect produce from my animals via the facility manager. I previously set the filters to do so. I have to collect manually

also, I have the milking station and the one for chickens/fowl. How do I use them. I tried by placing them on a farm and then I moved them to my storage like the other tool.

What is the secret?? IF these work, I'll consider getting the remaining one/s

Hi Majik Merlin,
Your previous post was moved to the tool thread. You can find any of your posts and the answers after them by using the instructions in the following link:
http://www.slashkey.com/forum/showthread.php?t=594766


Those tools have to be in your storage. You also need to make sure you have the animal buildings showing in the facility manager by setting the funnel filter to show them as well as have it set to All Farms and not Current Farm.
You click the Harvest All and you should see those tools in the pop up. Then click the green check and it will harvest any of those that are ready.

For about a week now I keep getting the the oops you already worked that facility notice when working a lot of my neighbors facilities. this has never happened with me before unless I go in within 8 hours of having worked it before. I know I have not worked 'any" neighbor facilities since around 3 or 4 yesterday afternoon (it's now 5 am). When it happens the black working facility bar stays up for around 4 to 5 seconds like it usually does when working a facility and getting products but I get the oops warning. Usually when I get the oops warning it happens almost immediately after arriving at the farm. I have the trains so the mayor works all farms for me.

Hi Dr. Dirt,

What you are describing can be tricky to pin down. As you don't have show times in the toolbox yet, I can't ask you to check there for the rework check marks on facilities and service facilities before you work any friends facilities , nor do we have access to that information to check that in your data. We are hoping that feature will be added back to the game fairly soon. You would have needed to check there before working anyone's facilities after an 8 hour break and see if a time is showing or a green check mark for both types.

I've had an 8 hour break myself and am not having the oops issue on anyone's facilities so far today.

The usual culprit for timing issues in the game is computer date/time not being quite correct, so please double check that those are still showing correct on your computer at the moment. If any part of those are off that could be what the problem is.

If your wall request page goes back far enough, have a look and see if any of the friends you are getting this oops issue with could have posted earlier in the day that you might have already tried working. It may be that you have worked them previously but for some reason the pink background did not show up to indicate that you had already worked them. If you're not sure on this one it might be worth making a note of the names of friends you have already worked facilities for and if they post again later, see if those show up with a pink background or not.

The black loading box being up for that long when you work facilities is sounding like there may be a slowdown somewhere in your internet path from your computer to the game and that can be impossible to know where exactly that slowdown is. If there is a slowdown somewhere it's possible that the data isn't all getting transferred correctly causing a problem. When you start getting that black loading box up for a long time, if you've had the browser open a long time see if closing your browser for a few minutes then reopening it helps or if you are opening quite a few tabs to work several facility requests at once try closing the browser for a few minutes then try opening less tabs of facility requests and see if that works better for you when you get that loading issue.

Thanks for the help. I play on one computer in the morning and another in the afternoon. Maybe there is a time difference between them though I doubt it would be more than a minute or two. I've been playing that way for years and never had that problem until lately.

I did notice when I get the extra long black loading bar I get the oops every time.

Hi Dr. Dirt,

That's not something I do. I certainly wouldn't leave them both logged into the same account when going from one to the other especially if the game is also left open on them both.

If you're not doing that then it does sound like some sort of lag. If it tends to happen on one computer rather than both of them, it might be worth also doing some routine computer cleaning or even just powering down the router for a few minutes to clear anything hanging around in that as well then boot it back up again and see how that goes.

I get this error at the bottom whenever the oops happens.

2021-06-10 08:23:08.947 WARNWARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w24.slashkey.com/facebook/farm/ajax.php?

Hi Dr. Dirt,

OK that is probably what you have already guessed it is. It's usually a temporary internet problem, you're losing connection. That would also explain the black loading bar you have mentioned previously. Now that connection issue could be anywhere between your computer and the game and all the connections you use to get to the game are owned by many different companies. If it were the game we would normally be seeing a lot of posts about this reported in the forum or to support and we're not.

It is odd that you've been getting this for a week, usually whoever owns the problem link would have seen it and corrected it by now.

When it happens have a look at your computer date and time in the tab with that error showing up and see if that starts showing incorrect.

If you haven't already done so, try the usual things like routine computer cleaning, checking and doing any OS and driver updates, powering down your router/modem for a few minutes, then reboot it so you know you've got your end sorted, then see how it goes.

If you continue to get problems, and you're opening up a lot of tabs to work more than one facility request at a time, try reducing that amount and see if that helps. If you've had your browser open for a long time, try closing it for a few minutes and then reopen it and see if that helps. If it doesn't you could ask your ISP to check your connection/equipment and see if they see any problems from their end. They won't be able to check all the paths to the game as they don't own them all.

If that doesn't help either, when you get the problem, you can go to support with this and allow them temporary access to your account to try it and see if they get the same problems you are.

It's weird; yesterday, all of my farms started showing duplicates of facilities that aren't even on that particular farm. I cleared my cache, but it didn't make a difference. Any suggestions?

Hi debhurst51 :)

Which cache did you clear?

When there are display issues, then you have to clear your browser cache. You have instructions on how to do that in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=421890

The first time you try to load the game after the clearing it will load slower, as all graphics need to be loaded again.

If after clearing your browser cache you continue having the same problem, then please post here again, and let us know 2 or 3 farms where you see duplicate facilities and also which facilities are showing as duplicate.

Also, do the duplicates facilities show up as soon as you loaded the farm or after some work you were doing? If they show after doing anything in your farms, then please try to tell us exactly what you had been doing.

Thanks!

Facility Manager
 

On several occasions this has happened. I fill all my facilities and post them for people to work. When a few have worked them, I go back in to top them up and all the figures in there have reverted to zero - pending , done and utilization, all Zero ? Even though people are still working them. I re-start them all and it seems to be ok then. Just letting you know in case others have the same problem :)

Edit: I went back to farm to several messages from farmers all saying they could not work my facilities, so once figures reverted back to Zero no-one was able to do anything. They were definately all filled and posted only 5 minutes before.

1259651182

Hi Barbaraelwart,
How many do you have working your facilities? If you have a lot then it is very possible they would be empty of pending. I have a couple neighbors that if I don't get them within a couple minutes nothing is left.

When you go in to refill are you clicking on the Store All when you open the facility manager? That would explain why the done is showing 0 as well.

When you see they are all empty check one or more of the non-workable ones to see if they have pending. If they do then it is all working correctly.

Hi, This happened today when only about 3 people had worked them, (however, Following messages from these people, they had not been able to work because it said no work was available.) I literally just open the facility manager, clicking on nothing else and all pending, done, utilization are at zero. On previous occasions a few people had worked them quite happily and when I went to refill they were all at zero.

I have been playing FT for many years and am doing nothing different to what I have always done. Just on a few occasions recently this has happened.

Hi Barbaraelwart,
The only other thing that could cause this is your date/time on your computer being incorrect possibly when you filled them. When this happens check that and make sure it is correct.
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached


Hopefully this will prevent this from happening going forward.

https://www.facebook.com/photo?fbid=...00994349923935

I keep getting this message every time I refill my facilities

p.s. i cleared memcache