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Forum: Help & Support Today, 06:05 AM
Replies: 2,040
OFFICIAL Cargo Ships
Views: 79,702
Posted By Tiger
Hi texans, There could be a couple of...

Hi texans,

There could be a couple of reasons.

The first is that the data just did not transfer in a timely manner so when you looked it did not show you all ships.

The only other times I...
Forum: Help & Support Today, 05:55 AM
Replies: 702
Views: 68,397
Posted By Tiger
Hi zee5758, Thank you for letting us know...

Hi zee5758,

Thank you for letting us know that you have contacted support via a different method. I will let Rob know so he can check for it.

I'm sorry but I can't explain why you are not...
Forum: Help & Support Yesterday, 07:38 AM
Replies: 1,475
Views: 66,216
Posted By Tiger
Hi BethFB, I have moved your post to help...

Hi BethFB,

I have moved your post to help and support for the NCC.

In the NCC prize window that is not a minus it is just a dash. When you win one of the top two places you have more than one...
Forum: Help & Support Yesterday, 07:13 AM
Replies: 702
Views: 68,397
Posted By Tiger
Hi zee5758, No-one has made any such...

Hi zee5758,

No-one has made any such assumptions about your knowledge about the game or your use of the sprinklers.

You were only asked questions and given instructions in a specific order and...
Forum: Help & Support Jan 22 2020, 02:48 PM
Replies: 2,869
Views: 643,015
Posted By Tiger
We apologize for the forum and the game being...

We apologize for the forum and the game being down for about an hour.
There was a problem with the hosting company.
Thankfully it was resolved quickly!.
Forum: Help & Support Jan 22 2020, 10:52 AM
Replies: 406
OFFICIAL Trains
Views: 12,931
Posted By Tiger
Hi barbara nixon, I have cleaned your train...

Hi barbara nixon,

I have cleaned your train data, please close the game where you have it open and then reload and try the train again.
Forum: Help & Support Jan 22 2020, 07:50 AM
Replies: 6,141
Views: 485,884
Posted By Tiger
Hi Iris, I have moved you post to the thread...

Hi Iris,

I have moved you post to the thread for issues with Facilities.

The usual culprit for this when you have enough ingredients to make an item but it's not starting them when you own the...
Forum: Game Guide Jan 22 2020, 06:08 AM
Replies: 30
Views: 4,188
Posted By Tiger
How many XP (experience points) do I need for Levels 1101 to 1125?

Level 1101 ( 242,212,000 XP )
Level 1102 ( 242,367,000 XP )
Level 1103 ( 242,577,000 XP )
Level 1104 ( 242,842,000 XP )
Level 1105 ( 243,162,000 XP )
Level 1106 ( 243,537,000 XP ) ...
Forum: News & Announcements Jan 22 2020, 05:51 AM
Replies: 86
Views: 16,897
Posted By Tiger
From Rauls notes, first post on the first page of...

From Rauls notes, first post on the first page of this thread:

Post Release Updates - January 22nd, 2:00AM

- Released 25 new levels, see more info at the top of the post.

Moderator notes:...
Forum: Help & Support Jan 22 2020, 05:06 AM
Replies: 702
Views: 68,397
Posted By Tiger
Hi zee5758, I took a look at some of your...

Hi zee5758,

I took a look at some of your farms this morning and it looks like the irrigation is working fine on those. If your issue is now resolved with the crops wasting before they should,...
Forum: Help & Support Jan 21 2020, 06:41 AM
Replies: 3,963
OFFICIAL Tools and Fuel
Views: 285,949
Posted By Tiger
Hi bbbjwilson, I have copied your post from...

Hi bbbjwilson,

I have copied your post from suggestions in order to reply to you. Your suggestions is still in that area where the developers will see it.

We don't have exactly what you are...
Forum: Help & Support Jan 21 2020, 06:24 AM
Replies: 1,647
Views: 144,219
Posted By Tiger
Hi Mary-Ann Evans, I have moved your posts...

Hi Mary-Ann Evans,

I have moved your posts to the help and support thread about the co-operative quests.

Just to let you know, the times you can claim are down to the second so if you were...
Forum: Help & Support Jan 21 2020, 06:14 AM
Replies: 1,475
Views: 66,216
Posted By Tiger
Hi rodkay, The new NCC points scoring is not...

Hi rodkay,

The new NCC points scoring is not released yet so nothing has changed with how points are scored right now. It would be better to wait for that to be released to see exactly what...
Forum: Help & Support Jan 21 2020, 05:40 AM
Replies: 702
Views: 68,397
Posted By Tiger
Hi Judy, I have moved your posts into the...

Hi Judy,

I have moved your posts into the thread where your other posts are about your sprinkler issue as you need to try the things we have suggested to you and reply in this thread.

I am...
Forum: Help & Support Jan 20 2020, 06:00 AM
Replies: 702
Views: 68,397
Posted By Tiger
Hi zee5758, They definitely replied to you,...

Hi zee5758,

They definitely replied to you, if you can't find it or never got either the automated response or their reply, please try adding support@slashkey.com as one of your contacts in your...
Forum: Help & Support Jan 20 2020, 05:52 AM
Replies: 2,040
OFFICIAL Cargo Ships
Views: 79,702
Posted By Tiger
Hi Goldenserenity, Taz is not available at...

Hi Goldenserenity,

Taz is not available at the moment.

Just so you know, it is possible that Facebook dropped the connection between you. It can happen when neither of you have removed the...
Forum: Help & Support Jan 19 2020, 07:16 AM
Replies: 702
Views: 68,397
Posted By Tiger
Hi zee5758, I have moved your post to the...

Hi zee5758,

I have moved your post to the thread about the mobile sprinklers as that is what you think is causing your issue.

Support have replied to your previous tickets and the one you sent...
Forum: Help & Support Jan 18 2020, 10:49 AM
Replies: 1,475
Views: 66,216
Posted By Tiger
Hi lindanana, Your last post about this was...

Hi lindanana,

Your last post about this was answered. This time you posted in a thread completely unrelated to your issue so I have moved your post to the help and support thread for the NCC.
...
Forum: Help & Support Jan 18 2020, 07:38 AM
Replies: 3,881
Views: 252,516
Posted By Tiger
Hi prospector_pete, I have moved your post...

Hi prospector_pete,

I have moved your post to the thread about Display issues as your post is not about anything in the new release.

If you use full screen mode you can zoom all the way out to...
Forum: News & Announcements Jan 17 2020, 02:59 PM
Replies: 86
Views: 16,897
Posted By Tiger
Hi dscully, In order to get a reward they...

Hi dscully,

In order to get a reward they must load the ship. The reward is calculated according to their level, what containers are on the ship and how quickly they loaded it. If they don't load...
Forum: News & Announcements Jan 17 2020, 09:54 AM
Replies: 86
Views: 16,897
Posted By Tiger
Hi JNelson, You will have to wait for Raul...

Hi JNelson,

You will have to wait for Raul to release any details on the New Release items.

What we know so far is the following:

They do not prepare the containers on your own ships for...
Forum: Game Guide Jan 17 2020, 09:16 AM
Replies: 45
Views: 154,192
Posted By Tiger
What are the Overhead Cranes?

Q. What are the Overhead Cranes for?
A. The Overhead Cranes automatically load the products in ships in your seaport with one click and send them on their way. For your own ships, they also allow...
Forum: News & Announcements Jan 17 2020, 07:06 AM
Replies: 86
Views: 16,897
Posted By Tiger
Thanks very much Raul, especially for the...

Thanks very much Raul, especially for the Overhead Cranes, no more crazy amounts of clicking to send ships on! I don't care how many ships are sent to me now :D
Forum: News & Announcements Jan 17 2020, 07:04 AM
Replies: 86
Views: 16,897
Posted By Tiger
Great, thank you for coming back to let us know :D

Great, thank you for coming back to let us know :D
Forum: News & Announcements Jan 17 2020, 06:07 AM
Replies: 86
Views: 16,897
Posted By Tiger
Hi Dr. Dirt, When you buy the cranes the...

Hi Dr. Dirt,

When you buy the cranes the popup does tell you to put them into storage, so please do that and see if they work fine for you after that.

Edit to Add: Just bought them all. If they...
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