Quote:
Originally Posted by Pegasus_III
Judy Ulm ( https://www.facebook.com/judy.ulman) is unable to get into FT. She is my SN and I am her SN. She has contacted me and asked me to contact you to see if you can fix her farms.
Judy said: 'Can you do me a big favor and ask if FT can retrieve my farms for me. My IT guy thought it was worth a try. He cant help me either'
The message she gets is in the attached pictures, okay, can't insert pictures here so here is the text of the first message: "Farm Town is requesting access to: your name and profile picture and friends list. Edit access This doesn't let the app post to Facebook. Continue as Judy or Cancel By continuing, Farm Town will receive ongoing access to the information that you share and Facebook will record when Farm Town accesses it. Learn more about this sharing and the stettins that you have. Farm Town's Privacy Policy and Terms."
Here is the text of the second message: "Error 'Login Error: There is an error in logging you into the application. Please try again later.' OK
Please contact her in Messenger if you have any questions. |
Hi Peasus,
I moved your post to the Help & Support subject thread about not loading.
I am sorry, but there is nothing we can do about this. It appears that she has been temporarily banned from Farm Town for some type of activity. This can happen if posting too much to Facebook, using the automatic opening of multiple gifts from gift sites, or trying to open and work toom any facility posts at the same time. It is Facebook doing this and not Farm Town. The only thing she can do is wait out the time.
She can contact Support about this if she wishes. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366