Quote:
Originally Posted by Tiger
Hi Farmerette GiGi,
Are you logged into your own account when are helping her or are you logged into hers, or both? Could you have logged into her account at all, perhaps using the same browser?
When you go to her farms as an Super Neighbour you should not be seeing the add to storage icon to be able to send her waters to storage for her. That may be why there is a problem with so many or it could be the high quantity of waters that were in storage causing the problem with the purple hand.
You can use your own freestyle designers on her farms. We need to find and try to fix the problem with it being used as a super neighbour as that should not be happening.
You will not be able to use the Tower Crane when you are visiting her farms as super neighbour either, even if she owned it. To use both her add to storage tool and the tower crane if she owns it you would need to be logged into her account as her to use them.
I would like you to contact the support team about this as you are having problems as a super neighbour with more waters than we are and you should not be able to store anything as a super neighbour, only move, things around, buy if she has allowed you to use her coins and get things out of storage.
To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies. |
Once again, thank you for your response, Tiger. I have purchased all three of the freestyle hands for her and thought all would work as it did two nights ago when working for the other sn. BUT..when I take a piece of water from her storage, from my account, it drops the one piece and that's it. It doesn't allow me to continually lay down the remaining water of that particular type.
I am logged into my account in one browser and into her account on another browser. From her account, I can choose one of the water types and lay them all down continually. So, that's what I'll do.
I will contact support about not being able to lay the water down continually, without having to go back into her storage and pick up each one individually .... from my account ... if that is something I should be able to do as a s/n. I know that's what I was able to do two nights ago.
Again, thank you.