Quote:
Originally Posted by Keef
where do I find the right place to contact the support team, I have sent several messages over the last 12 months, have never got a reply so I don't know if it was sent to the correct place or they even got it
|
Hi Keef,
To contact our support team, the method has not changed. Here's the information and what to check for if you are having trouble finding their replies. They would have responded to every support ticket received.
Please contact Support for this as there isn't anything we can do about it through the forums. Please try to be clear about what the issue is and what you have already tried to resolve it yourself.
To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:
Support Issues - how to find their replies.
If it was quite a while since you last contacted them and the reply had gone to a section of your emails that automatically deletes emails over a set amount or a set time, then you may no longer be able to find the older response to your previous ticket.