Quote:
Originally Posted by Jezebel54
Hello, I'm having issues with disappearing facilities, specifically, the new ones released on 11/13 . I purchased two 250 FC, bought the Singapore's and the new highly expensive Turbo Fish Farming Plant, plus the new fidget toy factory along with the store. Restarting my farm, everything but the toy factory disappeared. I repurchased everything, looked at the 'pending' and everything was still started. Then they disappeared again. I'm at a loss. Everything was put on Farm 1. I hope you can find my missing items.
Thank you,
Jan Button FB it: 1169799460
https://apps.facebook.com/farmtown/p...9460&farm_ix=0 |
Hi Jan,
I am looking at your data and I see the purchase of the 250 FC twice, then see purchases for the Turbo Fish Farming Plant and Singapore Restaurant twice. Also the Taste of Singapore once. Those are all missing.
For the Fidget Toy factory I see 2 and 1 Store. They appear to be on your farms somewhere. You will need to search for those. I would search just for "Fidget" and that should show both. I would check the farm you were on when you bought them first. If both factories are on the same farm you will need to move one of them.
For the FC purchased items you will need to contact Support about this as we can not do any refunds through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366