Quote:
Originally Posted by honeyg56
Hi Taz
I posted a link to my farm last week and one of the moderators had a look but couldn't find the missing facility.
It was in my storage, I tried to move it to the farm but it wouldn't let me. I came out of the game and went back in and it was gone. I have cleared memcache, flash, browser and searched every farm using the search tool but can't find it.
I have loads of stuff to sell and can't sell in case support needs to search for it from there end.
I only used it the week before for a quest. I need to buy another facility but am not prepared to spend any more on fc whilst this is still ongoing. I love the game but the support is poor
|
I am sorry you are having this problem. The biggest problem with Support is that people send them tickets for things that can be fixed through the forums or send multiple emails/tickets to them. Those add to the number of tickets they have to get through which lengthens the time it takes for them to get to current tickets.
You can still sell the items you are holding. Support doesn't need to see that. The only thing they need to verify is that you show a purchase of the facility, that it is not in your storage or on a farm, and that you haven't sold it.
The only thing you can do is wait until they get to your ticket. You should have had an automatic email when you sent the first ticket in. That email will contain your ticket number and a link you can go to to check on the status of your ticket.