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Old Sep 14 2019, 10:08 AM
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Tiger Tiger is offline
 
Join Date: Mar 12 2010
Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
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SENDING A PICTURE TO SUPPORT - IMPORTANT! You ONLY need to do this IF Support asks you to send one.
They will let you know if one is needed and they will give you the email address to use themselves.



There are 2 methods. In these cases you do not need to save the pictures to your computer. You might want to anyway in case you need them again.

Method 1: - Using the snipping Tool or Snip and Sketch Tool provided by Windows.
Mac Users if you no longer have access to the windows Snipping Tool you may have a Grab Tool instead that you can use which we think works in a similar way. We apologize but we do not have instructions for that tool.

The Snipping tool is a way to take a snapshot of what you are viewing on your screen. It's like taking a screenshot by pressing "Print Screen" on your keyboard but has more options, one of which is letting you save a much smaller snapshot which is better when you need to post a picture in an email or on the forum and you don't need to show the whole farm. - the Snipping tool will eventually be replaced by windows with Snip and Sketch. You may have both tools or only one of them, but the instructions are pretty much the same.

If you want to take a snapshot of your whole farm please make sure you are not in full screen and your browser zoom is set no higher than 100% or the picture will be way too big.

Instructions: - This may look like a lot of work, but once you have done it a few times you will find it easy to remember when you need it again.

1. In the windows search box bottom left of your screen start typing in Snipping Tool. You should then see this which you need to click on:
2. You will then see a small box appear that looks like this. Note this tool will be changing to a new tool called Snip and Sketch which does the same thing just with more options.
3. Click on Mode and select "Rectangular Snip" Then click on New and the screen will dim.
4. When your screen dims, you will see a big + on your screen instead of your mouse pointer
5. Move the plus to the top left area of the part of the screen you want to take a snip of, then click and hold your left mouse button down and drag the mouse over the screen to the size you want to copy. As you drag the + it shows you the image clearly.



6. When you release the left button the snip will be taken and you will see a preview of what you have taken. If it's not right you can just click on New again and try again.

7. When you are happy with your image you can chose whether to save it now or save it later. For the time being we will just tell you how to copy it to paste in into an email.
To copy the picture click on the little Notepads indicated with the red arrow:

You then write your email as normal and then "Right click" your mouse and select "Paste" from the menu and your picture will be pasted into the email.



If you want to save the snip click the disc icon

You need to save it somewhere where you can find it on your computer to upload it to emails or Facebook. We suggest your Pictures folder, but it's up to you, you just need to be able to find it again.





Method 2: Screenshots - If you can't get the hang of how to use the snipping tool you can send a screenshot in your email instead. Again if possible try to keep the browser zoom no larger than 100% or it will be too big. We don't like these for the forum as they are far too big, but if you are desperate and need one for Help and Support reasons ONLY go ahead and use it, we will delete the picture when we have seen what we need to.

1. Open your farm and show in your game preferences whatever it is you need support to see.

2. Click "Print Screen" on your Keyboard. On some keyboards it is shortened to PRT SC It's usually located near the top of your keyboard over on the right.

3. You then write your email as normal and then "Right click" your mouse and select "Paste" from the menu and your picture will be pasted into the email.




Last edited by Tiger; Sep 14 2019 at 11:08 AM.