HTML5/WebGL: Game Not loading or frequent crashes

[Taz D]

Originally Posted by RaspberryRoxanne

As per:

" 1. Click Here to load the game again so we can collect more info. 2. Report your USER ID number ( 100004157077715 ) and where the game got stuck (black, gray, white or green screens) on this forum thread."

It lead me here.

Game gets to loading farm progress bar, can see green farm BG.

Game is contained in the normal border with menu at top (play, send gifts, neighbours, BUY CASH). the bottom menu is preset

When loading finishes, the screen changes to a solid Grey stripe from top to bottom to the extents of the page. All content on the page is gone. appears to be the width of the regular FT window. but even the menu at the bottom is replaced by this grey strip ie:

FarmTown Fans | Invite Friends | FAQ | Support | Terms of Service | Privacy Policy

And of course there is that sad little face mocking me in the horizontal and vertical center of the page, as if to say " Lets see you spend those 500 green dollars your son purchased for you now."

(written on behalf of my mom who is 80+ and would never be able to figure any of this out, and is honestly the last thing she needs atm since she's only left the house 6 times in the last year since covid.)

Hi RaspberryRoxanne,
The developers will be the ones who will check the log data they receive as the moderators here do not have accessto that. Hopefully they can come up with a solution that will work for your mom.