OFFICIAL Tools and Fuel

[Tiger]

Originally Posted by Farmerette GiGi

Thanks for your response, Tiger. I was able to place the farm owner's waters into storage by simply doing so. Sorry, . She didn't own the tower crane so I couldn't use mine to move them in bulk so I just used the storage shed and moved every peice of water, one at a time, into her storage.

As for which water piece I had the problem with last night, it was all of them. The small sea coast, the large sea coast, the big lake, etc. I just used the big lake as an example in my previous message. It wouldn't allow me to pick any of them up and then place them all down, continually. I had to take one out and when it was placed, that was it. I had to go back into her storage and take another piece out, place it, go back into storage and take one out ... etc. Entirely too time-consuming.

For each type of water, she had close to 300 of the big lakes and if I remember correctly, around the same amount of the other types of water. She really doesn't have much water. The other friend, whose fields I had done two nights ago, had twice that many.

Yes, mam. The sn connection is both ways. My two friends actually work as one another's sn, daily. They are both added as my sn and I am added as theirs so that I can design their farms, layer fields, etc and when they are on vacation or whatever ... I fill in for that friend to work as the other ones sn. I even checked last night to make sure Anne and I were both one another's sn, knowing that we definitely were.

Anyway ... thanks for your response and please don't worry about my message any longer. It can be deleted. I'm going to make the problem go away by purchasing the green and purple hands for Anne so I can get her fields taken care of today. Problem solved. Yay!

Again, thanks for your response. Happy farming!

Hi Farmerette GiGi,

Are you logged into your own account when are helping her or are you logged into hers, or both? Could you have logged into her account at all, perhaps using the same browser?

When you go to her farms as an Super Neighbour you should not be seeing the add to storage icon to be able to send her waters to storage for her. That may be why there is a problem with so many or it could be the high quantity of waters that were in storage causing the problem with the purple hand.
You can use your own freestyle designers on her farms. We need to find and try to fix the problem with it being used as a super neighbour as that should not be happening.

You will not be able to use the Tower Crane when you are visiting her farms as super neighbour either, even if she owned it. To use both her add to storage tool and the tower crane if she owns it you would need to be logged into her account as her to use them.

I would like you to contact the support team about this as you are having problems as a super neighbour with more waters than we are and you should not be able to store anything as a super neighbour, only move, things around, buy if she has allowed you to use her coins and get things out of storage.

To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.