Discussions about Farm Cash

[Taz D]

Originally Posted by SkatterbrainKid

Are you saying that it takes the Farm Town Support group two weeks to respond to requests for assistance? Or the Facebook Support group that amount of time?

And where can one even get in touch with the Facebook Support people? They have a Help area with no ways listed for contacting them for support.

I purchased ink online through one of the marketing partners of either Farm Town or Facebook and was supposed to receive 140 Facebook credits but have received NOTHING...and had ZERO RESPONSE from the Support Group at Farm Town / Slashkey.

This system is not working! No accountability. No response to customer inquiries. Promises, Promises, Promises but NO ACTION...except to make you bogus offers they won't follow through on when you comply with all their requirements, send them money as required, and they just ignore you.

This "partnership" between Farm Town / Slashkey and Facebook is looking more and more like the "Headless Horseman."

BUYER BEWARE.

Customer Service and Support is Not Paying Attention

I am saying Farmtown Support can take two weeks. That is not say it will but that it can be depending on how many tickets they have.

As far as Facebook answering you I have no idea how long they can take. I just checked and there is a Help in the Earn Credits part (where you found the ink purchase). When you click on Help there is a Check Your Offer Status with a link to that page. According to their text you can contact them about problems from that page as well. My guess is this is a contact to TrialPay which is the company that handles all of Facebooks credits transactions. This would be the "replacement" for Super Rewards that Farmtown was using before this change.

Facebook support itself is very well hidden in their help section I know as we have a problem with Paypal for my wife. It took me a couple hours digging to find a form I could have her send to Facebook about the problem. That was 3 weeks ago and so far no word from them.

Unfortunately as I said before Slashkey had no choice in this as is the case for every game on Facebook. My guess is that your support ticket to Slashkey was probably forwarded to Facebook as they have no control over any of those transactions.

I feel your pain, but you are complaining to/about the wrong people. This is not a partnership between the parties but a dictatorship by Facebook. The players of all the App and Games on Facebook are the ones who seem to have to suffer.