Taz,
I followed your directions and updated my browsers and laptop... same thing is happening. You did say you were moving my post to 'FREEZES'..?? but i can not find it.. it's very hard for me to navigate as I have poor vision. my email is: (email removed for safety if someone can possibly contact me there?
Everything on my laptop is up to date.. I do not understand what the SLASHKEY message is when it comes up that this operation can not be preformed.. please try again...

I am very frustrated with this.. please please help me here!
Take good care, Sharyn