REDIRECT (see first post) Answered and Closed Threads

[Tiger]

Originally Posted by SirMatthew KC

I couldn't find the right thread for this. Sorry if I missed one.

Am I supposed to get an email confirmation after I submit a support ticket? I submitted one either three or four days ago and I've not heard anything. Not even an automated response. Is there a way to check if it was received? I didn't want to submit it again if support was a bit backed up, that would be just adding to the problem.

Thanks

Hi SirMatthew KC,

You get an automated response after sending the ticket in which has the ticket details in it and that usually arrives quickly and the same day. When support has had time to look at the ticket and investigate, that reply to you is the one that can take longer depending on how busy they are.

The usual culprit for not finding those emails is that the email has been marked as spam or junk by your email provider so can be sent to you spam/junk folder of emails instead of your inbox. Ideally you would need to check there the day that you sent the ticket in as various email providers can automatically delete what's in that folder after a set amount of time.

I can see that Support has recently looked at your account so they should have replied to you. Check your spam/junk folder just in case it has gone there and is still there. If it's not there let us know please.