HTML5/WebGL: Game Not loading or frequent crashes

[TIBBSY]

ID 1720401097 I get to U55 then the screen goes Silver this is happening all the time now can anyone help in laymans terms please

Regards

[marymarcel]

Originally Posted by TIBBSY

ID 1720401097 I get to U55 then the screen goes Silver this is happening all the time now can anyone help in laymans terms please

Regards

Hi TIBBSY

I moved your post to the HTML5 thread.

I will copy your information to a closed thread in Help&Support which is monitoring by the developers.

Meanwhile, have you tried the following suggestions?

-. Please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.

-. Clear your browser cache. The first time you try to load the game after the clearing, it will load slower, it could take 5 minutes, as all graphics have to be loaded again.

If you need instructions on how to clear your browser please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890


After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.

Thanks