New Release -- July 7th, 2022

[Keef]

Originally Posted by Taz D

Hi Keef,

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

I have put in over 20 reports about my ongoing problem of not being able to send gifts/ boost my trains over the last 12 months have not recieved one ticket, my email does not have a spam box as i log into my internet providers online mailbox

[Taz D]

Originally Posted by Keef

I have put in over 20 reports about my ongoing problem of not being able to send gifts/ boost my trains over the last 12 months have not recieved one ticket, my email does not have a spam box as i log into my internet providers online mailbox

Hi Keef,
If you put it in then they should get the ticket and can contact you through PM here. There is nothing they can do about the gift problem as that is a Facebook caused problem you have with that.

[Keef]

Originally Posted by Taz D

Hi Keef,
If you put it in then they should get the ticket and can contact you through PM here. There is nothing they can do about the gift problem as that is a Facebook caused problem you have with that.

sent in did not get a ticket

[Taz D]

Originally Posted by Keef

sent in did not get a ticket

Hi Keef.
As I said they will get it even though you are not getting automatic reply.