New Release -- April 10th, 2015

[Taz D]

Originally Posted by Susan Canning

I work my husbands farm as well as my own, i just collected 45 hazelnut tree and planted them on fruittree farm. I went back and collected more trees as gifts but when I got back to Fruit tree farm the hazelnut trees were gone. I kept new ones in my gift box. Any suggestions

Hubbies Farm link http://apps.facebook.com/farmtown/pl...9199&farm_ix=3

Hi Susan,
Please try clearing your memcache (link below), then when the page of unsetting text opens close it and your farm, then clear your browser cache and close your browser. Reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached

[June Nelson]

Originally Posted by brenda steele

Hazelnut tree is in the gifts

Ahhhhhhhhhhh... thank you.

[brenda steele]

Originally Posted by Taz D

Hi Brenda,
I just tried it and mine worked fine. Please try clearing your memcache (link below), then when the page of unsetting text opens close it and your farm, then clear your browser cache and close your browser. Reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached

Have just done what you said and followed your link and also cleared the history from google chrome, went to facilities and stocked them looked fine, went out of facilities and back in again and they are back to zero, any other suggestions, i have asked a few people and theirs seem to work fine

[Qivis]

Originally Posted by brenda steele

Hazelnut tree is in the gifts

The Send Gifts tab may be inconsistent though and sometimes show the Hazelnut right below the alligator and other times not be there at all. That's why I have been exchanging all my gifts for the Hazelnuts when possible since the My Request tab is working steadily.

[Taz D]

Originally Posted by brenda steele

Have just done what you said and followed your link and also cleared the history from google chrome, went to facilities and stocked them looked fine, went out of facilities and back in again and they are back to zero, any other suggestions, i have asked a few people and theirs seem to work fine

Hi Brenda,
Try putting them in storage, save, restart farm and then put back on same farm. It obviously is not taking the loading for some reason even though it shows it.

[WillowTreeFarm]

Originally Posted by Qivis

The Send Gifts tab may be inconsistent though and sometimes show the Hazelnut right below the alligator and other times not be there at all. That's why I have been exchanging all my gifts for the Hazelnuts when possible since the My Request tab is working steadily.

Thank goodness you posted this, I thought I was nuts! First it's there, then it's gone, lol.

[ImajeanB]

Can the old library we have been using for decoration be used with the new release? We could the courthouse.

[Taz D]

Originally Posted by ImajeanB

Can the old library we have been using for decoration be used with the new release? We could the courthouse.

Hi Imajean,
No it can't as they created a new building for the facility.

[brenda steele]

Originally Posted by Taz D

Hi Brenda,
Try putting them in storage, save, restart farm and then put back on same farm. It obviously is not taking the loading for some reason even though it shows it.

I put them into storage went completely off FT then back on added them back to the farms and stocked them showed full, went out of the facs and back in again and they empty again, thought that putting them in storage might have worked but no unfortunately it hasnt, even tried just going into each on and stocking them that way instead of through facs manager but still they empty when i go back

[Taz D]

Originally Posted by brenda steele

I put them into storage went completely off FT then back on added them back to the farms and stocked them showed full, went out of the facs and back in again and they empty again, thought that putting them in storage might have worked but no unfortunately it hasnt, even tried just going into each on and stocking them that way instead of through facs manager but still they empty when i go back

Hi Brenda,
I am sorry this is happening. Only other thing I can think of is for you to contact Support and see if they can figure it out for you. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.