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  #671  
Old Mar 06 2024, 11:53 AM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
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Quote:
Originally Posted by vampire64 View Post
i went to farm, the combine harvest-plow ex 11x11 or ex 12x12 are not in storage nor on my tool list
Hi Vampire,
Please contact Support about this then. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #672  
Old Mar 13 2024, 04:09 PM
weedywazzbag123 weedywazzbag123 is offline
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Join Date: Mar 07 2024
Posts: 1
Default Taste of Vietnam lost

I got a message saying there were 2 of the same facilities on my farm 15.56 User No. 1735312395. I deleted only 1 of those facilities (Taste of Vietnam) and when I refreshed the farm Ihad neither one of these facilities. BTW, I had bought only one facility to begin with. Please restore facility. Also, I have two FT farms, 1 under em5148, Password ( ) and the other under weedywazzbag123m Pasword ( ) which I was given when the original owner died. Now it won't let me use my em password. Please restore that also. Thanks for you help.

Last edited by marymarcel; Mar 13 2024 at 04:12 PM. Reason: passwords deleted for safety
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  #673  
Old Mar 13 2024, 04:23 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,778
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Quote:
Originally Posted by weedywazzbag123 View Post
I got a message saying there were 2 of the same facilities on my farm 15.56 User No. 1735312395. I deleted only 1 of those facilities (Taste of Vietnam) and when I refreshed the farm Ihad neither one of these facilities. BTW, I had bought only one facility to begin with. Please restore facility. Also, I have two FT farms, 1 under em5148, Password ( ) and the other under weedywazzbag123m Pasword ( ) which I was given when the original owner died. Now it won't let me use my em password. Please restore that also. Thanks for you help.
Hi weedywazzbag123

I moved your post to the thread for your problem.

I also deleted your passwords for safety, please do not post them in an open forum.

About your Taste of Vietnam, both of them are showing as missing in your data. We do not do refunds through the forums so you have to contact Support team about this.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

About your em5148 forum account, when you enter a wrong username or password you get a message asking you to Click here and follow the instructions.

Please do that and if you cant change the password, then add that problem to your ticket to Support.
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  #674  
Old Mar 23 2024, 10:11 AM
kgg43king kgg43king is offline
 
Join Date: May 14 2011
Posts: 7
Default missing pink crane

I just purchased a pink crane and added it to my storage but it's not there - checked my account and it shows the purchase - I cleared memcache and restarted farm with no luck
Ignore - changed preferences and found it - thank you
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  #675  
Old Today, 04:16 PM
Snowfall Snowfall is offline
 
Join Date: Feb 11 2021
Posts: 2
Default missing oil refinery yet again

fetched my oil refinery out of my storage to use then went to put it back in my storage and it said cannot put back in right now but then found out it dissappeared from my farm and not in storage
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  #676  
Old Today, 04:56 PM
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Tiger Tiger is offline
 
Join Date: Mar 12 2010
Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
Posts: 9,356
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Quote:
Originally Posted by Snowfall View Post
fetched my oil refinery out of my storage to use then went to put it back in my storage and it said cannot put back in right now but then found out it dissappeared from my farm and not in storage
Hi Snowfall,

How many Oil Refineries did you have in Item storage before you tried to place it? We are seeing you still have one in your Item Storage. If you are not seeing that one, please reload the game and look in storage again and also check the farm you were placing it on to see if one is there.

If you had 2 in Item storage and you still don't see an oil refinery on the farm you originally placed it on you will need to contact the support team again.
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bugs and glitches, facilities, help & support, mango tree, missing, missing animals, missing building, missing buildings, missing crops, missing decorations, missing facility, missing factories, missing farm cash, missing farmcash, missing flowers, missing from farm, missing harvests, missing tool, missing tools, missing trees, tools missing

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