OFFICIAL Display Issues, Preferences, Sounds and Music

[Taz D]

Originally Posted by annamp

Hi
I am having an issue with trying to change the order of my farms. I select the farm I want to change - save it - but nothing happens. The order remains the same. Is there an issue with this?
thanks
Anna

Hi Anna,
I moved your post to the thread about your problem.

Are you trying to change more than one at a time, such as switching 3 around? If so try just switching 2 and then save and restart your farms. Then you can go back and switch the next set.

[JNelson]

my account is STILL showing as last active Aug 5th despite that i play daily, i have several other accounts stuck on an early Sept date,,, also several neighbors who i know play daily are also showing wrong mostly with early to mid september last active dates,,,,, have contact support almost 6 weeks ago , only got one reply, but did send in a ticket from each affect of my accounts go no reply on any of others,,,, is this still be worked on or should in put in another support ticket ........... getting less gifts trains etc... people who personally do not know me are removing me and alts thinking have stopped playing ......

[Taz D]

Originally Posted by JNelson

my account is STILL showing as last active Aug 5th despite that i play daily, i have several other accounts stuck on an early Sept date,,, also several neighbors who i know play daily are also showing wrong mostly with early to mid september last active dates,,,,, have contact support almost 6 weeks ago , only got one reply, but did send in a ticket from each affect of my accounts go no reply on any of others,,,, is this still be worked on or should in put in another support ticket ........... getting less gifts trains etc... people who personally do not know me are removing me and alts thinking have stopped playing ......

Hi JNelson,
There is nothing we can do about this. As you have already contacted Support about this you need to ask them about the progress as we do not have that information.

[annamp]

Hi Taz
no i am only trying to change one farm - Farm 25 (my quest farm) to position farm 26.
i click on the grid on farm 26, select farm 25 and save.

[Taz D]

Originally Posted by annamp

Hi Taz
no i am only trying to change one farm - Farm 25 (my quest farm) to position farm 26.
i click on the grid on farm 26, select farm 25 and save.

Hi Anna,
Try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen.
For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached


After you have done that, go switch the 2 farms, Click the green check at the bottom, then close the manager, click the Save (top right), then restart your farms. See if that keep s the change.

[djensen552]

I use a vpn all the time now since my accounts have been hacked and on your site I get disconnected every few minutes. Are you trying to hack me? If it continues I will have no recourse other than go to the BBB and file a complaint against your company. Please fix this issue.

[Taz D]

Originally Posted by djensen552

I use a vpn all the time now since my accounts have been hacked and on your site I get disconnected every few minutes. Are you trying to hack me? If it continues I will have no recourse other than go to the BBB and file a complaint against your company. Please fix this issue.

Hi Djensen,
No Farm Town is not trying to hack you. However when you play the game there are more than one server that holds different parts of the game so it may be switching servers which could be interpreted as switching to third party servers when they all belong to Farm Town/Slashkey.
Make sure you have allowed cookies and pop ups for the following addresses:
l1.slashkey.com
r1.slashkey.com

[dave1949]

How do I stop the music when playing. Never had the sound before. ty

[Taz D]

Originally Posted by dave1949

How do I stop the music when playing. Never had the sound before. ty

Hi Dave,
I moved your post to the thread about the sounds.
Hover your mouse over the speaker. That will drop down and show you 2 boxes. One is for the sounds in the game and the other is for the music.

[Joyinlife]

Every now and then in FT I click something and get this round wheel instead of my arrow. I do not know how to get rid of it and what does it do anyway?