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  #711  
Old Aug 08 2022, 07:26 PM
abilliot abilliot is offline
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Default Can't get into the Inn or Real estate place

I am unable to get into the Inn or the Real Estate place. When I try to enter either, all i get is a big green screen and nothing else.
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  #712  
Old Aug 08 2022, 08:12 PM
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marymarcel marymarcel is offline
 
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Quote:
Originally Posted by abilliot View Post
I am unable to get into the Inn or the Real Estate place. When I try to enter either, all i get is a big green screen and nothing else.
Hi abilliot

I moved yout post to the thread about loading the game.

Please close everything and restart your computer. See if that fix your issue.
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  #713  
Old Aug 09 2022, 08:16 PM
abilliot abilliot is offline
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Now I can't get into the game at all. I can still get to the section with the gifts, but not the game.
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  #714  
Old Aug 09 2022, 08:23 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by abilliot View Post
Now I can't get into the game at all. I can still get to the section with the gifts, but not the game.
Hi abilliot,
Please make sure your browser and computer system are up to date. If they aren't then that can cause you not to be able to open the game.
What are you seeing when you try to open it?
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #715  
Old Aug 09 2022, 08:33 PM
abilliot abilliot is offline
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i just see this black screen with a white symbol.
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  #716  
Old Aug 09 2022, 08:34 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by abilliot View Post
i just see this black screen with a white symbol.
Hi abilliot,
Then yes, make sure both your browser and computer system are updated.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #717  
Old Aug 09 2022, 08:38 PM
abilliot abilliot is offline
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How would I do that? My computer is pretty new. Got it on July 20th. Been playing the game just fine on it until about 4 or 5 days ago.
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  #718  
Old Aug 09 2022, 08:44 PM
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marymarcel marymarcel is offline
 
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Quote:
Originally Posted by abilliot View Post
How would I do that? My computer is pretty new. Got it on July 20th. Been playing the game just fine on it until about 4 or 5 days ago.
Which browser are you using?
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  #719  
Old Aug 09 2022, 08:48 PM
abilliot abilliot is offline
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Right now I'm using Edge, but I tried it on Chrome as well.
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  #720  
Old Aug 09 2022, 08:54 PM
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marymarcel marymarcel is offline
 
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Quote:
Originally Posted by abilliot View Post
Right now I'm using Edge, but I tried it on Chrome as well.
Ok,

For Edge:

Click in the 3 dots in the upper right corner.
Then click in Settings.
On the new page, on the left, click in About Microsoft Edge.

If Edge is updated it will tell you.
If not, then Edge will update and will ask you to restart.

For Chrome:

Click in the 3 dots in the upper right corner
Hover your mouse on Help from the menu
You will see a new menu on the left
Click in About Google Chrome.

If Chrome is uptades it will tell you.
If not, then Chrome will update and will ask you to restart.


If you have any pending update for Windows, you will see a yellow dot when you try to close your computer.
It is better to Update and Restart.
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cannot load game, farm not loading, farm town not loading, frequent crashes, game freezes, green screen, loading issues, saving data, u00, webgl, white screen, x025, x025 error

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