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Old Oct 30 2013, 07:03 AM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 13,288
Arrow Crops, Trees, Buildings, Other Items Missing

This thread is for reporting problems concerning anything that has gone missing on your farm. Please read the following information BEFORE posting in this thread. Thank you!


If you purchase Farm Cash item and did not get it - Please do not attempt to buy it again!
Check your Farm Cash Activity Log first and see if the purchase went through. You also check there if you have a problem with Farm Cash purchases, rewards for quests, rewards for the Neighbourhood Chain Contests, rewards for leveling up. Your Farm Cash Activity Log will verify if any Farm Cash has been deducted or added. It will show you exactly what purchases you made, what Farm Cash you bought and what you have earned.

To get to your Farm Cash Activity Log:
  • Click on the Account tab at the top of your game screen
  • Then click on Farm Cash Activity Log
  • OR click this link Farm Cash Activity Log and it will take you to the same place.
Purchases of Farm Cash and any Farm Cash earned will have a green background.
Farm Cash you have spent in the game will have a pink background.
Gifts of Farm Cash or Farm Cash Items will have an orange background

If a purchase is showing in the Farm Cash Activity Log but you did not get the item or Farm Cash, reload your game and check again.
  • If it's an item you purchased like a tool, go back to the farm where you made the purchase, make sure that the relevant preference setting is checked so you can see what you bought. Then see if it now showing up or has made it's way into your Item Storage.
  • If a Farm Cash reward is showing in the Farm Cash Activity Log, you will be able to see what your new Farm Cash total is and any purchase you may have made after receiving it. Reload your game and see if your Farm Cash is now showing the correct amount.




If you can not find something that you put on your farm:

Check Out The Game Guide: Chapter 23: Missing Items On The Farm Everything you need to know about how to search for missing items is included there.

If you have anything missing from your farm:

check your preferences (the wrench) to ensure that the item has not become hidden. Note: Sometimes, especially during a new release, your preference settings will change on their own. So double check!!

If the item is still missing,

clear your browser’s cache and Macromedia cache files. Then restart your browser and reload the game. You may even want to go one step further and restart your computer rather than just your browser.

Click HERE for instructions on clearing your browser's cache. Click HERE to clear your macromedia cache files.

Still gone?

Ask a neighbor to see if they can see the item. If they cannot see it provide a link to your farm and a moderator will take a look. The linking button up top is out of order, so click HERE for instructions.

If nobody else can see it either,

you will be directed to contact the Farmtown Support Team. To contact the support staff Click Here select the category in the window that opens and fill in a support ticket. However, it is solely up to the support staff as to whether or not you will receive a refund and their decisions are final. IF it is agreed upon that you will be reimbursed. Be patient, it may take time for them to get back to you. Please do not send multiple tickets to Support as that does not speed up the process. Reimbursements or refunds are never made through the forum.


A common question asked is where to get certain trees or tree products from. Not all trees are in the store, some are only available by exchanging gifts for them so they are on the gift page. The ones that are not so easily identifiable by the name of the tree are these:
  • Acacia (for Arabic Gum)
  • Mulberry (for Silk Worms)
  • Red Maple (for Maple Sap)
  • Rubber (for Latex)
For a full list of all the trees on the gift page click this link and scroll down to the bottom half of the post: http://r1.slashkey.com/forum/showthr...46#post6330646

The only flowers not available in the store are Glads, those are also on the gift page.




This thread is for players to report problems only. Any off topic posts will be removed by a moderator without notice to the user.

Last edited by Tiger; Jun 07 2020 at 05:11 PM.
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Tags
missing, missing buildings, missing decorations, missing facility, missing factories, missing flowers, missing tools, missing trees

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