OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[marymarcel]

Originally Posted by William Hoke

I purchased a Singaporean Restaraunt as a gift for a friend. The item was not received by my friend. From Farm Cash Log: 2022-06-04 04:31:09 send_gift -32 245 Visit Recipient Farm Singaporean Restaurant. How are you going to remedy this issue?

Hi William Hoke

I moved your post to the thread for your problem.

You need to contact Support team. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont find the automatic response, then please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[Justlearnin]

My user id is 100007726035220. I am missing 3 frozen ponds that I paid FT Cash for (a CC transaction that shows). I have done all the suggested things (checked farms, checked storage, etc.) to no avail. Probably because of layers. I need to be refunded the cash and I will create a farm with no layers to put them on.

[marymarcel]

Originally Posted by Justlearnin

My user id is 100007726035220. I am missing 3 frozen ponds that I paid FT Cash for (a CC transaction that shows). I have done all the suggested things (checked farms, checked storage, etc.) to no avail. Probably because of layers. I need to be refunded the cash and I will create a farm with no layers to put them on.

Hi Justlearnin

Your data is showing those 3 frozen lakes are missing.

You have to contact Support about this. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

In case you dont find the automatic response, then please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[ncbba2358]

I recently invested in a super dairy barn and a ton of holstein cows and they are gone. I didn't sell them, where did they go??

[marymarcel]

Originally Posted by ncbba2358

I recently invested in a super dairy barn and a ton of holstein cows and they are gone. I didn't sell them, where did they go??

Hi ncbba

I moved your post to the thread for your problem.

You need to contact Support team about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[ncbba2358]

I sent a message as instructed, but nothing back.

[marymarcel]

Originally Posted by ncbba2358

I sent a message as instructed, but nothing back.

Hi ncbba

I checked your data and Support added 50 farm cash to your account yesterday.

Please click in Account tab above the game screen and then click in Farm Cash Activity Log button. You will see 50 cash added by Support.

[jnunya]

i bought a equestrian facility by accident and now the facility doesn't even show
i own it.

[Taz D]

Originally Posted by jnunya

i bought a equestrian facility by accident and now the facility doesn't even show
i own it.

Hi Jnunya,
I moved your post to the Help & Support section thread about missing items. Please do not post problems in the Suggestions section as that is only for suggestied changes to the game.
Your Equestrian Supplies facility is in your Item storage.

[jcloud5078]

i have noticed in the past that some of the crops i planted never showed up after i stacked the fields......... this happened when i try to go all the way to the edge....... i never thought too much about it but i moved my semi trailer truck and my turbo semi trailer truck to that general location and now they have disappeared........i think there is some issue i might have that i am unaware of?? any ideas on this?