Go Back   Farm Town > Help & Support > Help & Support

Reply
 
Thread Tools Search this Thread Display Modes
  #31  
Old May 24 2023, 06:45 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 20,281
Default

Quote:
Originally Posted by laurakal View Post
I accidentally deleted my rabbit hutch, is there a way to get it back? I had one on farm 28.

Thank you
Hi Laurakal,
I moved your post to the thread about accidently deleting an item.
Did you remove the rabbits from iut before you deleted it? If not all you need to do is buy another one and put it on that farm and they will show back up in that hutch.
We do not have any way to replace anything back on your farms. If you want you can contact Support for a refund of the coins for the one you deleted.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #32  
Old May 24 2023, 07:57 PM
laurakal laurakal is offline
 
Join Date: Nov 27 2009
Posts: 8
Send a message via AIM to laurakal
Default

Thank you for your help.
Reply With Quote
  #33  
Old May 31 2023, 11:26 AM
RIAP27 RIAP27 is offline
 
Join Date: Aug 20 2009
Posts: 343
Default

Ok I have tried contacting support for my 2nd account holder. The 1st time I thought maybe I mistyped the email but this 2nd time I have not received the automated response either. In this situation, I gift that account FC and for a quest we bought a 2nd Pharmacy supply facility by mistake and wanted to return the duplicate so we could get the right one, the photography Factory facility for the quest. The account is small so we don't have duplicates of facilities like I do on this account.
You ask:
When did you contact them? Monday.
Did you get the auto response email? No
Have you checked your spam/junk folder for it? Yes
Did you also try another email address you have and have the same problem with that one as well? I have not tried from another email yet, but we don't have a 2nd email for that acct.
Should I try from this one? Tho I don't want them taking the facility that is on this main farm.
What else can I do?
Reply With Quote
  #34  
Old May 31 2023, 11:34 AM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 20,281
Default

Quote:
Originally Posted by RIAP27 View Post
Ok I have tried contacting support for my 2nd account holder. The 1st time I thought maybe I mistyped the email but this 2nd time I have not received the automated response either. In this situation, I gift that account FC and for a quest we bought a 2nd Pharmacy supply facility by mistake and wanted to return the duplicate so we could get the right one, the photography Factory facility for the quest. The account is small so we don't have duplicates of facilities like I do on this account.
You ask:
When did you contact them? Monday.
Did you get the auto response email? No
Have you checked your spam/junk folder for it? Yes
Did you also try another email address you have and have the same problem with that one as well? I have not tried from another email yet, but we don't have a 2nd email for that acct.
Should I try from this one? Tho I don't want them taking the facility that is on this main farm.
What else can I do?
Hi Riap if you normally get the auto response when you contact from your normal account then you can try and just make sure you include the ID for the other account so they know where to look.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #35  
Old May 31 2023, 01:10 PM
RIAP27 RIAP27 is offline
 
Join Date: Aug 20 2009
Posts: 343
Default

Thanks Taz,
I will try that. I tried support from that acct again and no auto response. I will try using my email for this acct.
Quote:
Originally Posted by Taz D View Post
Hi Riap if you normally get the auto response when you contact from your normal account then you can try and just make sure you include the ID for the other account so they know where to look.
Reply With Quote
  #36  
Old May 31 2023, 01:34 PM
RIAP27 RIAP27 is offline
 
Join Date: Aug 20 2009
Posts: 343
Default

Hi Taz,
I just tried my main email and so far no support ticket. Should I try from my Facebook FT? I've been doing so from the Slashkey site.
Reply With Quote
  #37  
Old May 31 2023, 01:42 PM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,781
Default

Quote:
Originally Posted by RIAP27 View Post
Hi Taz,
I just tried my main email and so far no support ticket. Should I try from my Facebook FT? I've been doing so from the Slashkey site.
Hi RIAP27

Taz is not available at this time.

You have to wait at least 20 minutes for the automatic response.

Let us know how it goes please.
Reply With Quote
  #38  
Old May 31 2023, 01:58 PM
RIAP27 RIAP27 is offline
 
Join Date: Aug 20 2009
Posts: 343
Default

I did get a reply on my main email, but the other that the other acct is tied to, nothing. Not sure why. But I did as asked and hopefully selling the facility will do the trick.
Thank you!
Quote:
Originally Posted by marymarcel View Post
Hi RIAP27

Taz is not available at this time.

You have to wait at least 20 minutes for the automatic response.

Let us know how it goes please.
Reply With Quote
  #39  
Old May 31 2023, 02:00 PM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,781
Default

Quote:
Originally Posted by RIAP27 View Post
I did get a reply on my main email, but the other that the other acct is tied to, nothing. Not sure why. But I did as asked and hopefully selling the facility will do the trick.
Thank you!
You are welcome RIAP and thanks for coming back to let us know
Reply With Quote
  #40  
Old Sep 02 2023, 01:33 AM
Billsandy Billsandy is offline
Account Not Linked
 
Join Date: Sep 01 2023
Posts: 2
Default I lost my Panda Garden by hitting sell by mistake

My Farm 44 I had two different Panda Gardens I was working on and putting ponds with them, and was getting rid of dirt by selling the dirt because I had to many, and I mistakenly hit sell on my Panda Garden instead of the dirt pile, and it was gone before I could realize what had happened! Is there anyway I can get the second Panda Garden back again. It was a total mistake, I didn't want to sell or get rid of the Panda Garden that I received in the Quest. I feel awful that it's gone, I was trying to make it look beautiful in my farm. Thanks for any help you can give me. Sandy
Reply With Quote
Reply

Tags
bought by accident, bought by mistake, deleted by mistake, facility, sold by mistake

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 02:14 AM.