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  #1061  
Old Oct 01 2024, 12:56 PM
BarbLH BarbLH is offline
 
Join Date: Aug 03 2009
Posts: 151
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Please help! Hoping you can help me so I can buy the $4.99 Farm Pass.

I've been trying to buy it since last night but it hasn't worked. I get the message that I have to wait 10 min, then reload and try again. On my most recent attempt the message said, "Farm Pass Purchase status unknown, please wait 10 min, then reload... etc."

When I reload my farm I'm getting the message, "It appears that your recent Farm Cash purchase was not completed successfully... etc."

If I go to the Farm Cash Store & click on Restore Purchases I get a message, "No purchases to restore."

Please advise & TIA for your help.

EDIT: I've cleared my browser & run the memcache, too.
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  #1062  
Old Oct 01 2024, 01:08 PM
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Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
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Quote:
Originally Posted by BarbLH View Post
Please help! Hoping you can help me so I can buy the $4.99 Farm Pass.

I've been trying to buy it since last night but it hasn't worked. I get the message that I have to wait 10 min, then reload and try again. On my most recent attempt the message said, "Farm Pass Purchase status unknown, please wait 10 min, then reload... etc."

When I reload my farm I'm getting the message, "It appears that your recent Farm Cash purchase was not completed successfully... etc."

If I go to the Farm Cash Store & click on Restore Purchases I get a message, "No purchases to restore."

Please advise & TIA for your help.

EDIT: I've cleared my browser & run the memcache, too.
Hi BarbLH,
You will not see anything on it going through theRestore link or the Farm Cash store (bank). You have to go through the Get Farm Pass link in the Farm Pass.


Please contact Support about this as we can't do anythingg about it through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1063  
Old Oct 01 2024, 01:48 PM
BarbLH BarbLH is offline
 
Join Date: Aug 03 2009
Posts: 151
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Thanks, Taz, I've reported it.

Quote:
Originally Posted by Taz D View Post
Hi BarbLH,
You will not see anything on it going through theRestore link or the Farm Cash store (bank). You have to go through the Get Farm Pass link in the Farm Pass.


Please contact Support about this as we can't do anythingg about it through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
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  #1064  
Old Oct 02 2024, 06:22 AM
LisaScobee LisaScobee is offline
 
Join Date: Sep 14 2017
Posts: 480
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I accidentally used PayPal to purchase this month's Farm Pass. When will that debit my account?
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USER ID number is: 1637121091 Build No: 642
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  #1065  
Old Oct 02 2024, 08:12 AM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 15,428
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Quote:
Originally Posted by LisaScobee View Post
I accidentally used PayPal to purchase this month's Farm Pass. When will that debit my account?
Hi Lisa

You need to check that through your homebanking.
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  #1066  
Old Oct 02 2024, 03:29 PM
LisaScobee LisaScobee is offline
 
Join Date: Sep 14 2017
Posts: 480
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Quote:
Originally Posted by marymarcel View Post
Hi Lisa

You need to check that through your homebanking.
Still hasn't but it's ok..Not gonna overdraft me. I think my bank website's on crack lately.
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  #1067  
Old Oct 02 2024, 03:38 PM
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Taz D Taz D is offline
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Join Date: Apr 29 2010
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Quote:
Originally Posted by LisaScobee View Post
Still hasn't but it's ok..Not gonna overdraft me. I think my bank website's on crack lately.
Hi Lisa,
Once you pay with Paypal and have the Farm Pass then it is out of Slashkey's hands. How soon they debiot your bank account is between you, Paypal and your bank. You would have to contact Paypal about that.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #1068  
Old Oct 03 2024, 09:49 AM
WSU Rocker WSU Rocker is offline
 
Join Date: Jun 28 2023
Posts: 10
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Hello,

As of yesterday afternoon, I completed all of the 3 season goals that had been issued already. Today, I log in and see the same 3 season goals as new and no progress towards them at all. I have new daily goals, and it appears my point total is the same as it was yesterday, but I'm just curious if anyone has noticed that season goals are repeating. I have refreshed the game twice.

My USER ID number is: 1420797879 Build No: 642

Thanks,
Christi
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  #1069  
Old Oct 03 2024, 10:26 AM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
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Quote:
Originally Posted by WSU Rocker View Post
Hello,

As of yesterday afternoon, I completed all of the 3 season goals that had been issued already. Today, I log in and see the same 3 season goals as new and no progress towards them at all. I have new daily goals, and it appears my point total is the same as it was yesterday, but I'm just curious if anyone has noticed that season goals are repeating. I have refreshed the game twice.

My USER ID number is: 1420797879 Build No: 642

Thanks,
Christi
Hi Christi,
If you have used a trick, even not knowing you had, to complete those goals then it is possible for them to show up again.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.

Last edited by Taz D; Oct 03 2024 at 10:55 AM.
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  #1070  
Old Oct 03 2024, 11:54 AM
WSU Rocker WSU Rocker is offline
 
Join Date: Jun 28 2023
Posts: 10
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Quote:
Originally Posted by Taz D View Post
Hi Christi,
If you have used a trick, even not knowing you had, to complete those goals then it is possible for them to show up again.
What's a trick?
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