HTML5/WebGL: Game Not loading or frequent crashes

[Taz D]

Originally Posted by kizmet59

1742655569
Stuck on black screen. Everything is fine when I work my own farm, bet when I work my neighbors, that is where the trouble begins. I have been able to do trees and flowers without a problem. I haven't had the opportunity to harvest/plow/plant. The problem is the fishing, he has many farms with layered waters, I am able to get through some of them, but then my computer freezes up. I did clear cache and ran another program on my computer to clean my mac last night. I waited until today to try again. I had no problems with the trees again today, it was when I got to the waters. It is slow to load, i was able to fish on about 25 farms and then it froze up. I waited for activity and the screen went to black screen and a message popped up and said an embedded page at l1.slashkey.com says... Your browser does not support WebGL.2021-01-29 03:19:15.388 INFOCheckpoint-B-000 - Initialized
2021-01-29 03:19:15.389 LOGFT Client Services Inited.
2021-01-29 03:19:15.413 LOGSessionId: 282119
Browser: Blink: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36
WebGL Supported, but DISABLED ------------------- ERROR! and I am using Chrome on my Mac computer, but the same thing happened on my work computer which is windows based. Thank you for any help.

Hi Kizmet,
Unfortunately layered farms specially full with waters seem to cause slowdowns and problems right now.

Please clear your browser cache, close the browser and then reload your farms.

I would suggest that you turn off any thing you don't need for the work before you go to their farms, harvest the trees and flowers, then close the farms.
Before you go to their farms you might try checking the box in preferences for Compressed Graphics as that will use less memory when you are working.

[Judithf]

Still not able to load on Mac with Safari. Just get black screen and Toggle FT console in the box below. Help please

[rhondajackson]

WebGL S...upported, but DISABLED ------------------- ERROR!... Black...1026515247438804

[JP Farmer]

An error occurred running the Unity content on this page. See your browser JavaScript console for more info. The error was:
InvalidCharacterError: String contains an invalid character
serializeLogs@https://l1.slashkey.co...v1610751441.js:288:21
sendLogsToServer@https://l1.slashkey...v1610751441.js:265:22
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writeToTargets@https://l1.slashkey.c...v1610751441.js:570:21
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func/console[methodName]@https://l1.slashkey.com/facebook/farm/js/ft-startup_v1610751441.js:123:16
setMemoryStats@https://l1.slashkey.c...v1610751441.js:593:12
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unityFramework/Module.dynCall_iiiii@https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build51.framework.js.gz:2:531883
invoke_iiiii@https://cdn.slashkey.co...ramework.js.gz:2:367567
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unityFramework/Module.dynCall_v@https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build51.framework.js.gz:2:543707
browserIterationFunc@https://cdn.sla...ramework.js.gz:2:182156
runIter@https://cdn.slashkey.com/fla...ramework.js.gz:2:185229
Browser_mainLoop_runner@https://cdn....ramework.js.gz:2:183691

This happens after planting about half of a farm as Super Neighbour and then the gme freezes

[Monstertjie]

Facebook USER ID number is: 110588150456976
Neighbor's farm
2021-01-29 ERROR An abnormal situation has occured: the PlayerLoop internal function has been called tecursively. Please contact Customer Support with a sample project so that we can reproduce the problem and troubleshoot it.
As a super neighbor I went to a neighbor's farm to Harvest-Plow-Sow and the above started running in toggle console and is still running and I can do nothingbut watch.

[derfischmac]

1700627520
White U34
Using chrome on ipad

[marymarcel]

Originally Posted by JP Farmer

An error occurred running the Unity content on this page. See your browser JavaScript console for more info. The error was:
InvalidCharacterError: String contains an invalid character
serializeLogs@https://l1.slashkey.co...v1610751441.js:288:21
sendLogsToServer@https://l1.slashkey...v1610751441.js:265:22
flushToServer@https://l1.slashkey.co...v1610751441.js:255:10
checkIfShouldFlush@https://l1.slashk...v1610751441.js:243:11
write@https://l1.slashkey.com/facebo...v1610751441.js:225:10
writeToTargets@https://l1.slashkey.c...v1610751441.js:570:21
initialize/<@https://l1.slashkey.com/facebook/farm/js/ft-startup_v1610751441.js:531:14
func/console[methodName]@https://l1.slashkey.com/facebook/farm/js/ft-startup_v1610751441.js:123:16
setMemoryStats@https://l1.slashkey.c...v1610751441.js:593:12
_FT_SetMemoryStats@https://cdn.slash...ramework.js.gz:2:43381
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unityFramework/Module.dynCall_iiiii@https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build51.framework.js.gz:2:531883
invoke_iiiii@https://cdn.slashkey.co...ramework.js.gz:2:367567
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unityFramework/Module.dynCall_v@https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build51.framework.js.gz:2:543707
browserIterationFunc@https://cdn.sla...ramework.js.gz:2:182156
runIter@https://cdn.slashkey.com/fla...ramework.js.gz:2:185229
Browser_mainLoop_runner@https://cdn....ramework.js.gz:2:183691

This happens after planting about half of a farm as Super Neighbour and then the gme freezes

Hi JP Farmer

Please click in your preferences, the wrench, and see if you have a check mark for "Show coins and XP Animations" or/and "Show Feedback while Farming" options.

If you have any of those or both of them checked, please remove the check marks and then click in the green check mark to save changes.
We are aware that if you have those options checked and you use the regular tools or any of the Seeders, regular or EX, you get lot of messages on the farm, like 1xp, and the game freezes.
This doesnt happen if you use the Combines EX.

[marymarcel]

Originally Posted by derfischmac

1700627520
White U34
Using chrome on ipad

Hi derfischmac

I'm sorry but right now we are all concentrating on getting the main game working for computers, mobile devices are currently not supported, but some may work. It is better to wait and see how the game improves and what developers can offer.

Make sure the browsers you are trying are updated, so they can support WebGL. If the ones you are trying are not able to open it try some different ones.

[marymarcel]

Originally Posted by rhondajackson

WebGL S...upported, but DISABLED ------------------- ERROR!... Black...1026515247438804

Hi rhondajackson

Please check to be sure your browser is updated.

Also, clear your browser cache. Take in mind the first time you load the game after the clearing, it will load slower, it could take 5 minutes, as all graphics have to be loaded again.

[marymarcel]

Originally Posted by Judithf

Still not able to load on Mac with Safari. Just get black screen and Toggle FT console in the box below. Help please

Hi Judithf

Please check if both your Mac and Safari need to be updated.
Also we had reports from other Mac users saying that Safari was not working for them but they downloaded Opera browser and it worked.

If you have to do updates, please remember to close and restart.

After that if your game still doesnt load, then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.

If your game doesnt load, then you have to provide the information under PERSISTENT LOADING ISSUES.
Please notice that for point 3, developers are asking for the last Checkpoint information.

If you dont see the information below your game screen, then click in Toggle FT console and scroll down the page using the bar on the right till you find the last Checkpoint information.

If you can't open the FT Console watch the "U" number in the upper right corner of your farms for the last number shown.