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  #1  
Old Jul 23 2010, 09:20 AM
Rob T's Avatar
Rob T Rob T is offline
 
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Arrow Receiving-sending-exchanging Gifts

This thread is for reporting problems concerning any problems with gifts. Please read the following information BEFORE posting in this thread. Thank you.



UPDATE NOVEMEBER 6TH, 2021 - Facebook have made some changes to how the friends lists box will show up and behave in browsers.
When you send or return gifts, the friends list will only show up on the gift page while you are looking at that tab in your browser. If you click on a different tab that is open in your browser after you have clicked on either the Proceed to Send or Send Gift Back to All buttons, without sending the gifts, that friends list will no longer show up on top of the Send Gift page. When that happens, you will need to to minimise the browser window to be able to see it again.

General rules for gifting:
  • You can send gifts every 8 hours.

  • Your Gift Box will hold around 150 gifts and 130 Ingredients.

  • If you own the Gifting Machines you can send more often, increase gifts received and increase gift box capacity for gifts (not ingredients).

  • If you can't remember when you last sent gifts today you can open your tool box and click on the Show Times icon (clock). Look in the Gamewide section for Resend Gifts. If you have a green check mark next to that you can send gifts. If there is a time showing instead of a green check mark, that is how long you have to wait until you can send them again.

  • Check Chapter 24 The Game Guide: Gifts/Gifting/Accepting/Exchanging/Storing Everything you need to know about gifts is included in this chapter.

  • We recommend you use the 'My Requests' tab from within the game to accept your gifts. This is used to accept, exchange and sending back to the person that sent you a gift.

  • When posting in this thread the moderation team may need to visit your farm so please include a link to your farm in your post. The Link your Account at the top of the forum plays up sometimes so you will need to do so manually.
    Click HERE for instructions on how to get your Farm link.



Experiencing Difficulties With Gifting?:

  • If you are not seeing any gifts in My Requests or you are trying to send gifts and the Famers Lists are not showing up. Make sure that you have allowed cookies and Pop ups in your browser. If you make and changes to your browser remember, to close and reopen the browser to make sure those changes are saved.
    If you need instructions for allowing cookies and popups you can see them for the popular browsers by clicking on this link: http://r1.slashkey.com/forum/showthread.php?t=625118

  • If you you know your friends have sent you gifts today but they are not showing up in My Requests try clearing your Farm Town Memcache then reload the my Requests page.
    To clear your FT memcache Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then check My Requests again.

  • Clear your Browser's cache/history, then close and reopen your browser.
    Click HERE for instructions on clearing your browser's cache.

  • Try using another browser making sure that cookies and popups are also allowed in that browser.

  • When exchanging gifts, remember, you need to click on the 'exchange' button after choosing a new gift. Otherwise, you will receive the original gift that was sent to you.

  • If you are using Edge, IE, or Safari browsers and are having problems with sending and accepting gifts please read the information in the following link before you post here:
    http://www.slashkey.com/forum/showthread.php?t=635906

  • For Stuck gifts/Train Boosts the My Requests that you have already accepted/boosted but did not clear OR you know that you have recently been sent a gifts and they are not showing up in My Requests:

    You will need to go to Facebooks Game Activity area to see if any game requests are showing up in that area and click the X on each of the stuck requests to clear them out of that area.
    When you have cleared those out My Requests should start working fine again.
    If it does not you may have more stuck gifts that you need to clear out.
    This is the link to take you to Facebooks area for all game requests. When you get there look for your Farm Town Requests:
    https://www.facebook.com/games/activity


    If you have a considerable amount of stuck gifts you will find it easier to Ignore All the requests in that section instead of clicking the X one by one. Full details on how to use that area of Facebook is in the Game Guide in this post: Chapter 24:OLD METHOD for Accepting/Exchanging/Storing/Ignoring Requests



To make suggestion for Gifts please post in Gifts on the gift page/gifting


This thread is for players to report problems only. Any off topic posts will be removed by a moderator without notice to the user.
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  #2  
Old Sep 30 2020, 06:40 PM
Skyelady Skyelady is offline
 
Join Date: Sep 29 2020
Posts: 3
Default Gifts gone

I did find 75 gifts on the FT page. But as far as I can tell, one can only ignore or accept the Gift. I want to be able to Exchange the gift. When I go to FB then to my FT, I still get the message saying I have no pending gift requests.
What should be next steps?
I would like to be able to play FT and access my gifts so that I may exchange them.
Thanks,
Skyelady
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  #3  
Old Sep 30 2020, 06:47 PM
Taz D's Avatar
Taz D Taz D is offline
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Quote:
Originally Posted by Skyelady View Post
I did find 75 gifts on the FT page. But as far as I can tell, one can only ignore or accept the Gift. I want to be able to Exchange the gift. When I go to FB then to my FT, I still get the message saying I have no pending gift requests.
What should be next steps?
I would like to be able to play FT and access my gifts so that I may exchange them.
Thanks,
Skyelady
HI Skyelady,
First go to the Trains Manager and make sure you do not have any trains waiting for you to boost.
This is a link to the old method of accepting/exchanging gifts so you know exactly what you can and can't do in Facebook's Game Activity area for game requests. It has information on accepting one by one (don't accept the the ones you know are stuck), when you can and how to exchange one by one, how to ignore all of the requests without blocking them etc.
Old Method of Accepting/Exchanging Gifts


Getting your gifts back into the My Requests area will just have to work itself out as this is a data transfer problem from Facebook to Farm Town. It will usually clear itself up within a few days or so. Unfortunately we do not have any way to fix this.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #4  
Old Sep 30 2020, 06:58 PM
Caren Katsmom Caren Katsmom is offline
 
Join Date: Jul 04 2010
Posts: 100
Default

I had the same problem, and found out it was due to my using a browser extension to block Facebook's new format (keeping the old layout). I can reproduce the gift problem every single time. If I enable the old layout, the used gifts and train boost requests won't go away in my game's mailbox. If I disable the old layout (extension), the used gifts and boost requests go away like magic. I use the Chrome browser, where the problem definitely exists. I don't have the problem, though, when I play my mother's Farm Town game using the Opera browser (with the same extension to block the new layout). So... are any other players reporting the gift problem using an extension to block the new Facebook layout, too? If so... you can resolve it by toggling the extension to switch back and forth between the old and new Facebook layout. Load Farm Town... change the switch to New Layout... reload Farm Town. The gifts and boost requests will go away after you accept them.
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  #5  
Old Sep 30 2020, 07:15 PM
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sheila_c sheila_c is offline
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I can weigh in on this as I have the same problem. I submitted a support ticket and spoke with Rob, who was very helpful, but I stopped pursuing the matter when he asked for my Facebook password.

I am using Chrome with the old Facebook layout.

If you go to the game and exchange and accept all gifts, you have to immediately go here: https://www.facebook.com/games/activity and ignore all. Last week you had to ignore them one by one. This week ignoring them one by one will not clear them. However, if you ignore all they will be cleared.

Once that is done, refresh your game and the # of gifts waiting to accept will be empty.

Edited to add: If you have gifts you can't exchange it's because they are old and you have already exchanged or straight accepted them.
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Last edited by sheila_c; Sep 30 2020 at 07:20 PM.
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  #6  
Old Sep 30 2020, 07:25 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by Caren Katsmom View Post
I had the same problem, and found out it was due to my using a browser extension to block Facebook's new format (keeping the old layout). I can reproduce the gift problem every single time. If I enable the old layout, the used gifts and train boost requests won't go away in my game's mailbox. If I disable the old layout (extension), the used gifts and boost requests go away like magic. I use the Chrome browser, where the problem definitely exists. I don't have the problem, though, when I play my mother's Farm Town game using the Opera browser (with the same extension to block the new layout). So... are any other players reporting the gift problem using an extension to block the new Facebook layout, too? If so... you can resolve it by toggling the extension to switch back and forth between the old and new Facebook layout. Load Farm Town... change the switch to New Layout... reload Farm Town. The gifts and boost requests will go away after you accept them.
Hi Caren,
Any of the addins to change how your browser works for websites can cause problems as they are trying to prevent normal functions of a website to not work correctly.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #7  
Old Sep 30 2020, 07:33 PM
Taz D's Avatar
Taz D Taz D is offline
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Quote:
Originally Posted by sheila_c View Post
I can weigh in on this as I have the same problem. I submitted a support ticket and spoke with Rob, who was very helpful, but I stopped pursuing the matter when he asked for my Facebook password.

I am using Chrome with the old Facebook layout.

If you go to the game and exchange and accept all gifts, you have to immediately go here: https://www.facebook.com/games/activity and ignore all. Last week you had to ignore them one by one. This week ignoring them one by one will not clear them. However, if you ignore all they will be cleared.

Once that is done, refresh your game and the # of gifts waiting to accept will be empty.

Edited to add: If you have gifts you can't exchange it's because they are old and you have already exchanged or straight accepted them.
Hi Sheila,
The only reason Support would want your password is to be able to see what you are seeing from your account. We can't do that without logging into your account.


I use Firefox with the classic version of Facebook and do not have any problems with the gifts. It has been brought up before that changing to the new format for Facebook helps to get gifts correctly, but we have not found this to be absolutely true. Facebook may make this a mute point when they make us all switch and stay on the new format.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.

Last edited by Taz D; Sep 30 2020 at 08:51 PM.
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  #8  
Old Sep 30 2020, 09:32 PM
Skyelady Skyelady is offline
 
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problem solved. I did notice several "gifts" with no sender name. I ignored those.
thanks for all the help.
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  #9  
Old Sep 30 2020, 09:38 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by Skyelady View Post
problem solved. I did notice several "gifts" with no sender name. I ignored those.
thanks for all the help.
Hi Skyelady,
Good to hear. Only thing I can think of for the ones with no sender name is it may be someone who may have closed their farms and their Facebook account.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #10  
Old Oct 04 2020, 08:00 AM
Farm Lady Farm Lady is offline
 
Join Date: Sep 13 2009
Posts: 39
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Quote:
Originally Posted by Taz D View Post
Hi Farm Lady,
Have you followed the steps in my post that you quoted? If the Ignore all still we not get rid of them then you will need to click the X on each one to remove them.
The problem is an intermitent one of the data not updating correctly between Facebook and Farm Town. Unfortunately being intermitent the developers have no way to fix it as they can not reproduce it.
Thank you. I have cleared my cache, accepted all gifts, cleared my gift box and the number is still at 50 today. There is an ignore button beside them and I'm going to click on that.
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