Go Back   Farm Town > Help & Support > Help & Support

Reply
 
Thread Tools Search this Thread Display Modes
  #2101  
Old Apr 06 2020, 03:28 PM
Becca40033 Becca40033 is offline
 
Join Date: May 28 2010
Posts: 8
Default

Quote:
Originally Posted by marymarcel View Post
Hi Becca

It seems 2 of the ships were not registered as dispatched.

Please contact support team to let them check on this. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
Thank you very much!
Reply With Quote
  #2102  
Old Apr 07 2020, 05:52 PM
KCJ KCJ is offline
 
Join Date: Dec 26 2010
Location: California USA
Posts: 61
Default

Will you please consider shortening the time between loading ships, at least a couple of hours? If, due to the rude interruptions from real life, we miss sending out a ship "on time" we end up with 3 or 4 ships back in port at the same time. Then it takes many days to get back to having 5 or 6 sailing. I had 7 sailing, missed one day due to travel, and BOOM I had 4 ships arrive the next day!
Reply With Quote
  #2103  
Old Apr 07 2020, 06:06 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 25,234
Default

Quote:
Originally Posted by KCJ View Post
Will you please consider shortening the time between loading ships, at least a couple of hours? If, due to the rude interruptions from real life, we miss sending out a ship "on time" we end up with 3 or 4 ships back in port at the same time. Then it takes many days to get back to having 5 or 6 sailing. I had 7 sailing, missed one day due to travel, and BOOM I had 4 ships arrive the next day!
Hi KCJ,
I have copied your post to the Help & Support thread about Cargo ships so I can answer you.
Time between preparing ships is already at 20 hours (Farm Town day). How many ships return the same day does not effect the shortening of the preparation times because they are on the list after dispatching for 7 days exactly regardless of how fast they return.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2104  
Old Apr 12 2020, 11:24 AM
Moose Mob Moose Mob is offline
 
Join Date: Jul 08 2010
Location: Vegas, Baby!
Posts: 57
Default

Working ships this morning, about 4th or 5th container, my purple ships decided they wanted to make me wait 10.4 minutes instead of the 5 ish minutes the first ones did. I haven't missed a day of pushing ships since the pandemic house arrest started.
Reply With Quote
  #2105  
Old Apr 12 2020, 11:33 AM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 25,234
Default

Quote:
Originally Posted by Moose Mob View Post
Working ships this morning, about 4th or 5th container, my purple ships decided they wanted to make me wait 10.4 minutes instead of the 5 ish minutes the first ones did. I haven't missed a day of pushing ships since the pandemic house arrest started.
Hi Moose Mob,
I have checked your data and apparently the ship you dispatched on the 9th is not on the list, so you now only have 5 ships dispatch at this time and that is why your times went up.
You can check how many ships show on the dispatched list by clicking on the small question mark in the container you are currently loading.
I don't know why the one sent out on the 9th is not showing in the list. Only thing I can suggest is try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and check again.
https://apps.facebook.com/farmtown/p...lear_memcached
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2106  
Old Apr 12 2020, 11:40 AM
Moose Mob Moose Mob is offline
 
Join Date: Jul 08 2010
Location: Vegas, Baby!
Posts: 57
Default

Quote:
Originally Posted by Taz D View Post
Hi Moose Mob,
I have checked your data and apparently the ship you dispatched on the 9th is not on the list, so you now only have 5 ships dispatch at this time and that is why your times went up.
You can check how many ships show on the dispatched list by clicking on the small question mark in the container you are currently loading.
I don't know why the one sent out on the 9th is not showing in the list. Only thing I can suggest is try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and check again.
https://apps.facebook.com/farmtown/p...lear_memcached
Thanks.
Not a pressing issue since I seem to have all day (all week, and likely all month)...
I do still have 4 ships out with 2,3,4,5 days remaining so it is clear on my end that I didn't miss a day.
But this could also explain the rare irrigated crop that is no longer irrigated and similar actions that no longer register? Just a game, minor issues.
Reply With Quote
  #2107  
Old Apr 12 2020, 11:47 AM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 25,234
Default

Quote:
Originally Posted by Moose Mob View Post
Thanks.
Not a pressing issue since I seem to have all day (all week, and likely all month)...
I do still have 4 ships out with 2,3,4,5 days remaining so it is clear on my end that I didn't miss a day.
But this could also explain the rare irrigated crop that is no longer irrigated and similar actions that no longer register? Just a game, minor issues.
Hi Moose Mob,
It doesn't matter how many ships you have still out. The time limit is controlled by how many ships you have dispatch in the past 7 days. Even if they have returned in shorter time they still remain on the dispatched list for exactly 7 days to the second. When your time suddenly jumps up for the loading of containers then that means a ship has been removed from that list.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2108  
Old Apr 12 2020, 12:15 PM
Moose Mob Moose Mob is offline
 
Join Date: Jul 08 2010
Location: Vegas, Baby!
Posts: 57
Default

Quote:
Originally Posted by Taz D View Post
Hi Moose Mob,
It doesn't matter how many ships you have still out. The time limit is controlled by how many ships you have dispatch in the past 7 days. Even if they have returned in shorter time they still remain on the dispatched list for exactly 7 days to the second. When your time suddenly jumps up for the loading of containers then that means a ship has been removed from that list.
If I did not send a ship on the 9th, I would be seeing remaining days of 2,3,5,6 instead of 2,3,4,5. I think the more relevant issue is that this sort of thing would explain other (rare) actions that are taken and then go missing from one's history, such as irrigation (which I have suspected on occasion but never have taken detailed notes to confirm in my own mind).
Reply With Quote
  #2109  
Old Apr 12 2020, 12:24 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 25,234
Default

Quote:
Originally Posted by Moose Mob View Post
If I did not send a ship on the 9th, I would be seeing remaining days of 2,3,5,6 instead of 2,3,4,5. I think the more relevant issue is that this sort of thing would explain other (rare) actions that are taken and then go missing from one's history, such as irrigation (which I have suspected on occasion but never have taken detailed notes to confirm in my own mind).
Hi Moose Mob,
As both of these problems are in totally separate parts of the program and not in any way associated, then one problem can not be contributed to the other.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2110  
Old Apr 17 2020, 11:47 AM
TerriFlynn TerriFlynn is offline
 
Join Date: Apr 15 2010
Posts: 72
Default

Ever since the update, my ships are taking much longer to prepare. For instance, my cargo ship yellow, which used to take under 5 minutes to prepare each container, now is taking 9 minutes.
Reply With Quote
Reply

Tags
cargo ships, container, cranes, dispatch ship, logbook, pink port, port deleted, red skip port, replace port, reuse itinerary, ship rewards, ship's logbook, ships, skip port

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 08:14 PM.