OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[Taz D]

Originally Posted by Rosiland Mclean

I purchased an upgrade for flower harvester to an 8x4 from my supply farm. It arrived and I put it in my storage but it is not showing there. It was 45 farm cash that I just purchased today. Can you fix this please. I used my mastercard to purchase the cash if that helps. Thank you!

Hi Rosiland Mclean,
I moved your post to the subject thread about missing items. Please provide your farms ID number. You can find it in the banner above your farms.

[Rosiland Mclean]

have reloaded farm several times and the flower harvester I sent to Rosiland mclean has not shown up in her storage. My id is 103403895414257 and my account shows the purchase with 45 cash. I can not afford to purchase things and have them disappear. Please help

[Taz D]

Originally Posted by Rosiland Mclean

have reloaded farm several times and the flower harvester I sent to Rosiland mclean has not shown up in her storage. My id is 103403895414257 and my account shows the purchase with 45 cash. I can not afford to purchase things and have them disappear. Please help

Hi Rosiland Mclean,
I moved your post to the same thread I answered you in before. If you want to post any more about this please reply to theis thread rather than starting a new thread.

I checked your data and yes you purchased the farm cash. However the tool you sent was not the flower harvester. The tool you sent was the Plower 4x4 which that account alread had one and now shows 2.
You can check what you sent by going to the Account tab above your farms, then click on Farm Cash Activity Log.


You will need to contact Support about this. Be sure you give them both ID numbers. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Beth Perry]

Life got boring and I just returned to FarmTown after 5 years. A number of facilities and services that I did own are now showing as "not owned" and I am having to re-buy them. In storage are already numerous items showing, but the fac/services were/are missing. Can anyone tell me what happened?
Thanks

[Taz D]

Originally Posted by Beth Perry

Life got boring and I just returned to FarmTown after 5 years. A number of facilities and services that I did own are now showing as "not owned" and I am having to re-buy them. In storage are already numerous items showing, but the fac/services were/are missing. Can anyone tell me what happened?
Thanks

Hi Beth Perry,
I moved your post to the subject thread about missing items. Please provide your ID number so we can check your data. You can find your ID number in the banner above your farms.

[Beth Perry]

My ID number is: 1332745613. Thanks Taz

[marymarcel]

Originally Posted by Beth Perry

My ID number is: 1332745613. Thanks Taz

Hi Beth

Taz is not available at this moment.

Thank you for your id number

We only have data to see if you have any farm cash item missing, and according to your data all your farmcash facilities and services are on your farms.


When you go to the store, click in Facilities tab and then click in the funnel, are you then clicking in Not owned option or in Not in this farm option?

The first option, Not owned, will show you all facilities and services you have not purchased yet, please take in mind you havent been playing for 5 years and lot of facilities and services have been added during that time.

The second option, Not in this farm, will show you all facilities and services not placed in that particular farm.

We do not have data for coins facilities/services so we cant tell you if any of them are missing, but if you have a list, you could contact Support team.

To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

In case you dont find the automatic response, please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[Beth Perry]

Thanks marymarcel. Most of what's missing is in fact coin bought, including confection factory, juice factory, spice factory, I was using the all farms :not owned" filter. All my FC$ items seem to be accounted for. I've re-purchased the coin items. I just thought (hoped) there might be a simple explanation like the transition from flash player to Html. Your help is much appreciated. Thank you!

[Taz D]

Originally Posted by Beth Perry

Thanks marymarcel. Most of what's missing is in fact coin bought, including confection factory, juice factory, spice factory, I was using the all farms :not owned" filter. All my FC$ items seem to be accounted for. I've re-purchased the coin items. I just thought (hoped) there might be a simple explanation like the transition from flash player to Html. Your help is much appreciated. Thank you!

Hi Beth,
Marymarcel is not available at the moment.
The confectionary factory is an FC facility and is not missing and is on a farm somewhere. You will need to search for it if it is not showing in the Facility manager.
Juice Factory is the same. It is an FC facility is not missing.
Same with the spice factory.

None of those are missing. I don't know why they would be showing in the not owned if you do have it set to the all farms.

[Beth Perry]

They're showing NOW because I already re-purchased them. Thanks to all for the help.