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  #221  
Old Apr 06 2020, 05:52 PM
Darlindebe Darlindebe is offline
 
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Thank you! I just sent them message.
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  #222  
Old Apr 28 2020, 02:28 PM
jrsalluom jrsalluom is offline
 
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Red face Accidentally sold crude oil and fuel

I have the oil pump facility and oil refinery facility. I was four days in with moving pending products into storage to use when I needed to refuel again. When selling other harvested products I accidentally sold all my barrels of oil and tanks of fuel. I'm usually very careful to watch for them as they come up alphabetically in the list and bypass them but I slipped up and got distracted and just kept hitting the sell button. My question is why is there not a way to tag certain items in your storage as 'DO NOT EVER SELL'? I wish there was a 'protected' area they could be moved to so they are not even in the list of items to sell.
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  #223  
Old Apr 28 2020, 02:35 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by jrsalluom View Post
I have the oil pump facility and oil refinery facility. I was four days in with moving pending products into storage to use when I needed to refuel again. When selling other harvested products I accidentally sold all my barrels of oil and tanks of fuel. I'm usually very careful to watch for them as they come up alphabetically in the list and bypass them but I slipped up and got distracted and just kept hitting the sell button. My question is why is there not a way to tag certain items in your storage as 'DO NOT EVER SELL'? I wish there was a 'protected' area they could be moved to so they are not even in the list of items to sell.
Hi jrsalluom,
No I am sorry there isn't any way to set anything in the storage to not sell. The best way to go in and sell in the market is to set the selection for non-ingredients or non-ingredients (for me). Then you can sell all of those and it will not sell anything such as fuel tanks or crude oil barrels as they are ingredients you need.
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  #224  
Old May 21 2020, 03:17 PM
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pythonis pythonis is offline
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I have filed support ticket both a few days ago and another one today due to not receiving a confirmation email in either spam or inbox folders. Are those not being sent out anymore or is there a delay with the covid going on?
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  #225  
Old May 21 2020, 03:22 PM
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Taz D Taz D is offline
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Originally Posted by pythonis View Post
I have filed support ticket both a few days ago and another one today due to not receiving a confirmation email in either spam or inbox folders. Are those not being sent out anymore or is there a delay with the covid going on?
Hi pythonis,
No it has nothing to do with the covid and yes they are still being sent out, but some are being blocked by email providers. I continually get report emails from the forums that end up in my spam folder even though I have the email address in my contacts.
You can find information on how to find the replies from Support in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #226  
Old May 21 2020, 03:49 PM
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pythonis pythonis is offline
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I had already checked for any response from slashkey support and the last one i received was on 1/18/18.
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  #227  
Old May 21 2020, 03:50 PM
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Taz D Taz D is offline
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Quote:
Originally Posted by pythonis View Post
I had already checked for any response from slashkey support and the last one i received was on 1/18/18.
Hi Pythonis,
Support sent you a PM here. He had answered you.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #228  
Old May 31 2020, 08:58 AM
Brugpuppy Brugpuppy is offline
 
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Hi, hope you can help. Yesterday I moved a frozen lake, and it disappeared. I checked storage and it is not there. I think I might have accidentally sold or deleted it. Was on Farm 12. There are a bunch of them there, and I am not sure how many I had. Cannot seem to find it, and would like to have it back, can you help please? Thanks.
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  #229  
Old May 31 2020, 10:02 AM
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Taz D Taz D is offline
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Quote:
Originally Posted by Brugpuppy View Post
Hi, hope you can help. Yesterday I moved a frozen lake, and it disappeared. I checked storage and it is not there. I think I might have accidentally sold or deleted it. Was on Farm 12. There are a bunch of them there, and I am not sure how many I had. Cannot seem to find it, and would like to have it back, can you help please? Thanks.
Hi Brugpuppy,
I checked your data. You own 19 and all 19 are on farms some where and none in storage.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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