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  #991  
Old May 03 2023, 10:52 AM
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Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
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Quote:
Originally Posted by nettie1212 View Post
Hi, thanks I thought I put it in the right area. She reset everything 4x already and just did it again and it didn't stay I also had the problem as do many others. How is she to contact you on this forum? How can she reset her email password?
Hi Nettie,
This problem has already been sent to the developers.
For her forum login she would need to at least remember what her username is and then she can use the Forgot password link in the login toget an email sent to her for that.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #992  
Old May 03 2023, 12:15 PM
brewergirl1961 brewergirl1961 is offline
 
Join Date: Jul 26 2009
Location: Manchester UK
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Just noticed this on my farm for the second time in last couple of weeks. I use Custom order, and due to auto listing to level, and I like most in alphabetical order, apart from about 20ish facilities needed in specific areas. It took me 2 days to re-order the whole amount.Regarding "funnel" to reset it.This does not work. My settings are correct, I even changed them and reloaded. is it possible it will reset itself? or will I have to go through every single one and work out which goes where, All over again? Also 2 days ago Noticed all my storage list was all unticked for the market.
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  #993  
Old May 03 2023, 12:15 PM
Kathyrdr Kathyrdr is offline
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Join Date: Jan 13 2021
Posts: 51
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Everything has been reset in the last hour. I played early this morning and things were normal. Came back and not only my Facilities are in alpha order BUT my shortcuts at the bottom of the page are back to the default you get when you first start playing. It is going to take me HOURS to just put my facilities in the right order. so unhappy.
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  #994  
Old May 03 2023, 12:19 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
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Originally Posted by Kathyrdr View Post
Everything has been reset in the last hour. I played early this morning and things were normal. Came back and not only my Facilities are in alpha order BUT my shortcuts at the bottom of the page are back to the default you get when you first start playing. It is going to take me HOURS to just put my facilities in the right order. so unhappy.
Hi Kathyrdr

The issue was sent to the developers, please be patient while they check and fix the problem.

Thanks
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  #995  
Old May 03 2023, 12:20 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
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Quote:
Originally Posted by brewergirl1961 View Post
Just noticed this on my farm for the second time in last couple of weeks. I use Custom order, and due to auto listing to level, and I like most in alphabetical order, apart from about 20ish facilities needed in specific areas. It took me 2 days to re-order the whole amount.Regarding "funnel" to reset it.This does not work. My settings are correct, I even changed them and reloaded. is it possible it will reset itself? or will I have to go through every single one and work out which goes where, All over again? Also 2 days ago Noticed all my storage list was all unticked for the market.
Hi brewergirl

Yes, this is happening to many users. It was sent to the developers to check on this.

Thanks for your patient.
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  #996  
Old May 03 2023, 12:59 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
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Hi Farmers

From Raul Notes:

Post Release Updates - May 3rd, 1:00PM

- Bugfix: At 8:50AM today we introduced a new bug with a similar consequence to the bug introduced 6 days ago, a significant % of users lost most of their preferences in the game, a fix was released about an hour ago.

This is all related to the updates that must be completed before we are able to expand the neighbour and buddy capacity.

We are sorry for the inconvenience.
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  #997  
Old May 03 2023, 02:20 PM
Kathyrdr Kathyrdr is offline
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Join Date: Jan 13 2021
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I just went back to the game after reading the update and nothing is fixed. It's 12:19 pm Pacific time. All my factories and facilities are just the way I left them, all mixed up. What am I missing here?
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  #998  
Old May 03 2023, 02:31 PM
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marymarcel marymarcel is offline
 
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Originally Posted by Kathyrdr View Post
I just went back to the game after reading the update and nothing is fixed. It's 12:19 pm Pacific time. All my factories and facilities are just the way I left them, all mixed up. What am I missing here?
Hi Kathyrdr

Please clear your memcache, a new window will open with a short list of unsettings. Close that window and your farm in all tabs you have it open. Then reopen your farm.

For clearing from Slashkey:
https://apps.slashkey.com/farmtown/p...lear_memcached


For clearing from Facebook:
https://apps.facebook.com/farmtown/p...lear_memcached

Then redo all your settings again and see if they stay.
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  #999  
Old May 03 2023, 02:59 PM
Kathyrdr Kathyrdr is offline
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Join Date: Jan 13 2021
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Tried clearing memchache both ways and no change. Looks like I am in for a few hours work. Thanks for the suggestions.
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  #1000  
Old May 03 2023, 03:05 PM
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marymarcel marymarcel is offline
 
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Quote:
Originally Posted by Kathyrdr View Post
Tried clearing memchache both ways and no change. Looks like I am in for a few hours work. Thanks for the suggestions.
The memcache will only help you to have the settings staying, but you will need to redo them again.
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