HTML5/WebGL: Game Not loading or frequent crashes

[Taz D]

Originally Posted by melian1

Farm won’t load. It was difficult earlier today, but eventually it did. Now, it just won’t. It gets to the black screen, with the little progress box about 8 or 9/10s filled in. This was on Chrome:
2021-07-01 22:55:06.492 INFOCheckpoint-B-000 - Initialized
2021-07-01 22:55:06.493 LOGFT Client Services Inited.
2021-07-01 22:55:06.510 LOGSessionId: 6011855
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0, D3D11-20.19.15.4531)
2021-07-01 23:02:40.976 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2021-07-01 23:02:41.008 ERRORfalling back to ArrayBuffer instantiation
2021-07-01 23:04:32.761 LOGboth async and sync fetching of the wasm failed
2021-07-01 23:04:32.763 ERRORboth async and sync fetching of the wasm failed
2021-07-01 23:04:32.767 ERRORfailed to asynchronously prepare wasm: TypeError: WebAssembly.instantiate(): Argument 0 must be a buffer source or a WebAssembly.Module object

I tried Edge, but it got to the black screen and never filled in the progress box at all (waited 20 minutes in case it was just slow):
2021-07-01 22:58:47.534 INFOCheckpoint-B-000 - Initialized
2021-07-01 22:58:47.535 LOGFT Client Services Inited.
2021-07-01 22:58:47.548 LOGSessionId: 6011858
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36 Edg/91.0.864.59
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0, D3D11-20.19.15.4531)

Hi Melian,
I am not sure why the WASM is not downloading right for you unless it is an internet problem somewhere between you and the servers. Being difficult to connect this moring and now not connecting makes me think there is a problem some where between. There are many links the data has to go through between you and the Facebook app server and then more links between there and the Farm Town servers. If just one is having problems then it can cause you loading problems. Unfortunately we do not have any control over those links or the servers on them and have no way to monitor them.

[Jeanninefl]

or am i going to have to continually hope and pray that i will get to farm when i sign on. ridiculous.

[Taz D]

Originally Posted by Jeanninefl

or am i going to have to continually hope and pray that i will get to farm when i sign on. ridiculous.

Hi Jeanninefl,
You have been answered several times about this and have not responded to any of the answers.


Again please check if there is any update for Windows or Mac if you use it, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.

Also check if your browser is updated.

After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.

If your game doesnt load, then you have to provide the information under PERSISTENT LOADING ISSUES.
Please notice that for point 3, developers are asking for the last Checkpoint information.

If you dont see the information below your game screen, then click in Toggle FT console and scroll down the page using the bar on the right till you find the last Checkpoint information.

If you can't open the FT Console watch the "U" number in the upper right corner of your farms for the last number shown.

Also if you go to the first post, first page of this thread, there are steps to let you check your computer.

[HILARIOUS]

web gl is working, toggle is not working. I cannot get on my farm yet again. this is happening almost daily.

[Tiger]

Originally Posted by HILARIOUS

web gl is working, toggle is not working. I cannot get on my farm yet again. this is happening almost daily.

Hi HILARIOUS,

I've just tried clicking on the Toggle FT Console and it is working fine for me.

We've asked you many times to compare your computer to the hardware and software requirements listed in the 1st post on page 1 to see if you should be experiencing optimal game play and to tell us if your computer has those requirements. If your computer does not have those requirements then this may be why you continue to have difficulties as that will increase the chances of crashes and the game not loading due to Out of Memory or WebGL errors.

When you next load the game please make sure that you add a check mark to Freeze Animals in your game preferences so that the animals don't automatically animate which may not be helping you.

Where you have a lot of loose animals on your farms consider removing or storing them in animal sheds so there are not many on the farm as loose animals can also be a drain on computer resources.

Try only showing the item you are working on and not everything else as well. You had a considerable amount of items showing. Remove the check marks for everything else when working your farms or someone else's farms.

If you have your browser open for many hours when this happens, try closing for a few minutes then reopen it.

[MikeYoung55]

Just had a few problems when opening messages and trains. Got errors indicating a loading problem (details below). Reloading FT seems to have fixed the problem so it may have been a temporary glitch in my internet connection. Messages provided in case they are of interest to someone.

2021-07-03 02:45:51.136 WARN WARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w20.slashkey.com/facebook/fa...AyNCJ9&retry=3
2021-07-03 02:45:51.152 WARN WARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w20.slashkey.com/facebook/fa...AyNCJ9&retry=3

[Taz D]

Originally Posted by MikeYoung55

Just had a few problems when opening messages and trains. Got errors indicating a loading problem (details below). Reloading FT seems to have fixed the problem so it may have been a temporary glitch in my internet connection. Messages provided in case they are of interest to someone.

2021-07-03 02:45:51.136 WARN WARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w20.slashkey.com/facebook/fa...AyNCJ9&retry=3
2021-07-03 02:45:51.152 WARN WARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w20.slashkey.com/facebook/fa...AyNCJ9&retry=3

Hi MikeYoung,
I moved your post to the HTML/WebGL thread about errors. Please when you have an error to report post in this thread.
You are correct that is a temporary connection error probably an internet glitch instead of an actual game error.

[Clohar]

Originally Posted by Taz D

Hi Clohar,
I moved your post to the HTML/WebGL loading issues thread.

Please check if there is any update for Windows or Mac, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.

Also make sure your browser is updated as sometimes they do not automatically update.

After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.


Also there are steps you can try in the first post on the first page of this thread to check your computer.

I did all recommanded steps and still getting this message when trying to load the game
''2021-07-03 17:59:58.207 ERRORTexture has out of range width / height
2021-07-03 17:59:58.211 ERRORUnityException: Failed to create texture because of invalid parameters.
at UnityEngine.Texture2D.Internal_Create (UnityEngine.Texture2D mono, System.Int32 w, System.Int32 h, System.Int32 mipCount, UnityEngine.Experimental.Rendering.GraphicsFormat format, UnityEngine.Experimental.Rendering.TextureCreation Flags flags, System.IntPtr nativeTex) [0x00000] in <00000000000000000000000000000000>:0 ''

[marymarcel]

Originally Posted by Clohar

I did all recommanded steps and still getting this message when trying to load the game
''2021-07-03 17:59:58.207 ERRORTexture has out of range width / height
2021-07-03 17:59:58.211 ERRORUnityException: Failed to create texture because of invalid parameters.
at UnityEngine.Texture2D.Internal_Create (UnityEngine.Texture2D mono, System.Int32 w, System.Int32 h, System.Int32 mipCount, UnityEngine.Experimental.Rendering.GraphicsFormat format, UnityEngine.Experimental.Rendering.TextureCreation Flags flags, System.IntPtr nativeTex) [0x00000] in <00000000000000000000000000000000>:0 ''

Hi Clohar

Taz is not available at this moment.

Is this happening no matter which browser you use?

Which browsers have you tried and which are the versions for them?

Have you cleared browser cache?

Is this error preventing you to load the game or work your farms?

Thank you

[Clohar]

This is happening occasionnaly with: Google Chrome Version 91.0.4472.124 (Build officiel) (64 bits) My system is:
Processeur Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
Mémoire vive installée 16,0*Go
ID du périphérique 1AE6A6B6-779C-4DE1-85F9-A8E073C12E12
Identifiant de produit 00326-10000-00000-AA184
Type du système Système d’exploitation 64*bits, processeur x64
Stylet et fonction tactile La fonctionnalité d’entrée tactile ou avec un stylet n’est pas disponible avec cet écran

Édition Windows 10 Famille
Version 21H1
Date d'installation ‎2020-‎05-‎27
Version du système d’exploitation 19043.1081
Expérience Windows Feature Experience Pack 120.2212.3530.0

Today it is happenned and after clearing my browser history all returned to normal.
Thanks to you all for helping us so rapidly and with so clear information.