HTML5/WebGL: Game Not loading or frequent crashes

[Tiger]

Originally Posted by bluehair

when I click on open on my turbo train
I only have one train my ID is 681344055

Hi bluehair,

Have you resolved the problem? Which method are you using to open the Turbo, by clicking on the train on the farm or by opening it from the Train Manager?

Your turbo locomotive on Farm22 is showing dispatched with 2 days left to return home.

Please clear your FT memcache if you have not already done so. To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Then please also close your browser, reopen and reload the game to clear out anything that may be causing a problem.

[bluehair]

Originally Posted by Tiger

Hi bluehair,

Have you resolved the problem? Which method are you using to open the Turbo, by clicking on the train on the farm or by opening it from the Train Manager?

Your turbo locomotive on Farm22 is showing dispatched with 2 days left to return home.

Please clear your FT memcache if you have not already done so. To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Then please also close your browser, reopen and reload the game to clear out anything that may be causing a problem.

on my train manager

[Tiger]

Originally Posted by bluehair

on my train manager

Hi bluehair,

You haven't answered if you ran memcache and still have a problem or not. If your have run memcache and still have a problem, then you need to let us know.

[bluehair]

Originally Posted by Tiger

Hi bluehair,

You haven't answered if you ran memcache and still have a problem or not. If your have run memcache and still have a problem, then you need to let us know.

yes did that and still the same issue

[marymarcel]

Originally Posted by bluehair

yes did that and still the same issue

Hi bluehair

Tiger is not available at this time.

I just cleared your train data. Please close your farm and then reopen and check if you still have the problem.

[bluehair]

Originally Posted by marymarcel

Hi bluehair

Tiger is not available at this time.

I just cleared your train data. Please close your farm and then reopen and check if you still have the problem.

yes worked thank you

[marymarcel]

Originally Posted by bluehair

yes worked thank you

You are welcome bluehair and thanks for coming back to let us know

[HILARIOUS]

unable to open new version

[marymarcel]

Originally Posted by HILARIOUS

unable to open new version

Hi HILARIOUS

You have been answered everytime you posted your problem but you are not giving us any information required.

Please do the following instructions and post here the results.

Please check if there is any update for Windows or for Mac if you are using it, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.

If your game doesnt load, then you have to provide the information under PERSISTENT LOADING ISSUES.
Please notice that for point 3, developers are asking for the last Checkpoint information.

If you dont see the information below your game screen, then click in Toggle FT console and scroll down the page using the bar on the right till you find the last Checkpoint information.

If you can't open the FT Console watch the "U" number in the upper right corner of your farms for the last number shown.

Also if you go to the first post, first page of this thread, there are steps to let you check the requirements for your computer.

[Pegasus_III]

All has been running fine through this morning.
at about 1400 EST, I started getting the message: Your browser does not support WebGL.
and the game will not load. I can access send gifts but not the farms under play button.