Go Back   Farm Town > Help & Support > Help & Support

Reply
 
Thread Tools Search this Thread Display Modes
  #2071  
Old Nov 21 2019, 08:14 AM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 13,078
Default

Quote:
Originally Posted by June Stuber View Post
I have not been able to play for several days.

so far, all of my trailers have disappeared.

Hi June Stuber

I moved your post to the thread about missing items.

Are the semis showing up in your Facility Manager? If so, you will see the farms where they are placed.

Please remember you have to put a check mark to "Show Tools" option in your preferences, the wrench, to be able to see your semis on the farms.

If that is not the problem, then please provide a link to your farms. The automatic linking does not work so you will have to create one and paste it here in a reply. Instructions on how to do that are in the following link:
http://r1.slashkey.com/forum/showthread.php?t=579554
__________________
CONSIGUE EL LINK A TU GRANJA

LINKING YOUR FARM TO THE FORUM

SUPPORT TEAM



Granjera desde el 29 de Julio 2009
Reply With Quote
  #2072  
Old Nov 25 2019, 07:37 PM
happydays2747 happydays2747 is offline
 
Join Date: Jul 12 2011
Posts: 1
Default

Hi, I need help please, the other day on my Farm 37 I moved quite a few facilities with my Green Hand, also some that I didn't moved have disappeared. I cannot tell you exactly all the facilities that have gone missing, but I can tell you a few of them. Open Pit Mine, Saw Mill, Bee Farm, Fishing Farm, Dairy Shed, Chicken Coop, Wool Shed, and Rabbit Hutch. I have tried several things that you suggested in the Forum in Chapter 23 to no avail. I appreciate all the help you can give me thanks. Jenny Dyer.
Reply With Quote
  #2073  
Old Nov 25 2019, 07:57 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 24,486
Default

Quote:
Originally Posted by happydays2747 View Post
Hi, I need help please, the other day on my Farm 37 I moved quite a few facilities with my Green Hand, also some that I didn't moved have disappeared. I cannot tell you exactly all the facilities that have gone missing, but I can tell you a few of them. Open Pit Mine, Saw Mill, Bee Farm, Fishing Farm, Dairy Shed, Chicken Coop, Wool Shed, and Rabbit Hutch. I have tried several things that you suggested in the Forum in Chapter 23 to no avail. I appreciate all the help you can give me thanks. Jenny Dyer.
Hi Jenny Dyer,
I have looked at that farm and only see the mineral mine, a semi-trailer, and an oil pump on that farm. I am sorry but there is nothing we can do to replace those missing facilities. You will need to contact Support about this. It would be best if you had a list of what is missing, so they can determine if and how much they can refund.


To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2074  
Old Dec 05 2019, 09:24 PM
NJones277 NJones277 is offline
 
Join Date: Aug 12 2009
Posts: 192
Default

I have a tree problem on my Farm 28. At least a dozen of my plantain trees have magically changed to banana trees. I did not do this. I have no super neighbors, nor am I a super neighbor. How could this happen? Thanks.
Reply With Quote
  #2075  
Old Dec 05 2019, 09:45 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 24,486
Default

Quote:
Originally Posted by NJones277 View Post
I have a tree problem on my Farm 28. At least a dozen of my plantain trees have magically changed to banana trees. I did not do this. I have no super neighbors, nor am I a super neighbor. How could this happen? Thanks.
Hi JNelson,
I don't know of any way this could happen and have never had any posts in here about something changing to another item, so I can't tell you how it happened. Does seem strange that they changed to a like tree shape.

You can report it to Support and see if they can figure out what happened. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2076  
Old Dec 05 2019, 10:04 PM
NJones277 NJones277 is offline
 
Join Date: Aug 12 2009
Posts: 192
Default

Thanks Taz, I'll do that.
Reply With Quote
  #2077  
Old Jan 12 2020, 02:38 PM
charbob73 charbob73 is offline
 
Join Date: Sep 02 2009
Posts: 1
Default Missing Facilities

Bought 4 new facilities yesterday and only one is showing on my farms, missing are Hungarian Restaurant, Taste of Hungary and Mobile Carrier Store
Reply With Quote
  #2078  
Old Jan 12 2020, 02:52 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 24,486
Default

Quote:
Originally Posted by charbob73 View Post
Bought 4 new facilities yesterday and only one is showing on my farms, missing are Hungarian Restaurant, Taste of Hungary and Mobile Carrier Store
Hi charbob,
I moved your post to the subject thread about missing items.
According to your data you are missing the Hungarian Restaurant and the Mobile Carrier Store.

The Taste of Hungary is on one of your farms. First check your Facility manager and see if it is listed there. If it is it will tell you what farm it is on.
If it is not there then you will have to use the search in your toolbox and go to each farm looking for it. Start with the farm you think you placed it on.

For the other 2 that are missing you will need to contact Support about those as we can not do any refunds through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2079  
Old Jan 14 2020, 09:34 AM
Valntyn Valntyn is offline
 
Join Date: Jun 25 2009
Location: Little town in the middle of nowhere, swampland, michigan
Posts: 40
Send a message via AIM to Valntyn Send a message via MSN to Valntyn Send a message via Yahoo to Valntyn
Default

Hope this is where I should put this, I have had crops I know I've planted vanish. Not right away and not the same ones, also not on the same farm or the same crop.
Reply With Quote
  #2080  
Old Jan 14 2020, 11:30 AM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 24,486
Default

Quote:
Originally Posted by Valntyn View Post
Hope this is where I should put this, I have had crops I know I've planted vanish. Not right away and not the same ones, also not on the same farm or the same crop.
Hi Valntyn,
Without specifics we really have no way to check this. How have they vanished. Do you see the crop fields but as plowed or unplowed or is it you can't see anything there where the crops should be?
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
Reply

Tags
missing, missing buildings, missing facility, missing factories, missing flowers, missing tools, missing trees

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 12:11 AM.