HTML5/WebGL: Game Not loading or frequent crashes

[Tiger]

Originally Posted by Aussiev

my game keeps freezing then i have to reset the WebGl when will this be fixed i am having to do this ever few minutes its becoming fustrating

Hi Aussiev,

I have moved your post to the HTML thread.

Have you done the following?

• Done all your computer updates, if not you need to check and do any that are showing.
  
• Made sure your browser is up to date, disabled any extensions that may be added and enabled on it to eliminate that as being a problem.
  
• Done the same with another browser to see if that works any better for you.
  
• Compared your computer specifications to the one listed in the 1st post of page 1 of this HTML5/WebGL thread to see if you should be experiencing optimum game play. If not please click check and also see if there is anything in that post that you have not already tried.
  
• There is a compressed graphics setting in your game preferences you can try, which at the time of this post you are currently not using, information about that is also in the 1st post on page 1.

If all of those are fine, please copy the 1st 10 lines of what you see in the FT Console below your game screen. If you are not seeing any information with a white background there click on the Toggle FT Console to open it. When you are done you can click on it again to close it.

Then please also let us know what job that you are and describe the type of farm you are working on when Web GL disables for you and if possible please list any errors that are showing in the FT Console when this happens.

[Bob Erickson]

I am not able to play the game on Google Chrome as it was telling me that my WEBGL is disabled. I did check the settings of my google chrome and it is enabled.

[marymarcel]

Originally Posted by Bob Erickson

I am not able to play the game on Google Chrome as it was telling me that my WEBGL is disabled. I did check the settings of my google chrome and it is enabled.

Hi Bob Erickson

I moved your post to the HTML5 thread.

This usually happens when an error is encountered and your browser thinks Web GL is disabled.

First thing to do is to close your browser and then reopen it. You can also restart your computer.

If the previous things dont fix the problem, then clear your browser cache. The first time you load the game after the clearing it will load slower as all graphics have to be loaded again.

If you need instructions on how to clear your browser cache, please click in the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

Also be sure that your Chrome browser is up to date. I got a new update for Chrome yesterday.

[Bob Erickson]

Trust me when I say, I have DONE EVERYTHING POSSIABLE!!! TO PLAY FARM TOWN!!! AND YET THE SAME OLD PROBLEM. HAS FACE BOOK DONE SOMETHING TO BLOCK MY PLAYING? i HAVE TOP SHEVLE GAMING COMPUTER AND EVERYTHING UP TO DATE. AND YET HAVE THIS PROBLEM ON CHROME & EDGE. FIREFOX I CAN NOT GET TO YOUR MAINFRAM COMPUTER AND ITS SERVERS. THE PLUG IN REMAINS RED. i AM VERY FRUSTRATED!!!!!!!!!!!!!!!
2021-07-01 23:01:59.948 INFOCheckpoint-B-000 - Initialized
2021-07-01 23:01:59.948 LOGFT Client Services Inited.
2021-07-01 23:02:00.160 LOGSessionId: 6011801
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (NVIDIA Corporation)
GPU-Renderer: ANGLE (NVIDIA Corporation, NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2, OpenGL 4.5.0 NVIDIA 471.11)
2021-07-01 23:02:03.883 LOGIndexedDB is not available. Data will not persist in cache and PlayerPrefs will not be saved.
After i get booted this is what i get: 2021-07-01 23:09:58.444 INFOCheckpoint-B-000 - Initialized
2021-07-01 23:09:58.445 LOGFT Client Services Inited.
2021-07-01 23:09:58.446 LOGSessionId: 6011809
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
WebGL Supported, but DISABLED ------------------- ERROR! ( I Have done all that I can do to make farm town work. The problem is on your end.

[marymarcel]

Originally Posted by Bob Erickson

Trust me when I say, I have DONE EVERYTHING POSSIABLE!!! TO PLAY FARM TOWN!!! AND YET THE SAME OLD PROBLEM. HAS FACE BOOK DONE SOMETHING TO BLOCK MY PLAYING? i HAVE TOP SHEVLE GAMING COMPUTER AND EVERYTHING UP TO DATE. AND YET HAVE THIS PROBLEM ON CHROME & EDGE. FIREFOX I CAN NOT GET TO YOUR MAINFRAM COMPUTER AND ITS SERVERS. THE PLUG IN REMAINS RED. i AM VERY FRUSTRATED!!!!!!!!!!!!!!!

Hi Bob Erickson

I can understand your frustration and we are only trying to help.

I dont know what you have done, that is why we possible ask you to do it again.

Search for any update for your browser and for Windows. Please let us know which version of Chrome you are.

Clear your browser cache, after doing that, close and restart your computer.

[Alexm2012]

every so often the co-op quests give me this error and it drives you crazy when your trying to do a quest

2021-07-01 22:58:59.037 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeExceptio n (System.ExceptionArgument argument, System.ExceptionResource resource) [0x00000] in <00000000000000000000000000000000>:0
2021-07-01 22:59:27.171 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeExceptio n (System.ExceptionArgument argument, System.ExceptionResource resource) [0x00000] in <00000000000000000000000000000000>:0
2021-07-01 23:00:09.583 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeExceptio n (System.ExceptionArgument argument, System.ExceptionResource resource) [0x00000] in <00000000000000000000000000000000>:0
2021-07-01 23:00:23.510 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeExceptio n (System.ExceptionArgument argument, System.ExceptionResource resource) [0x00000] in <00000000000000000000000000000000>:0

[Taz D]

Originally Posted by Alexm2012

every so often the co-op quests give me this error and it drives you crazy when your trying to do a quest

2021-07-01 22:58:59.037 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeExceptio n (System.ExceptionArgument argument, System.ExceptionResource resource) [0x00000] in <00000000000000000000000000000000>:0
2021-07-01 22:59:27.171 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeExceptio n (System.ExceptionArgument argument, System.ExceptionResource resource) [0x00000] in <00000000000000000000000000000000>:0
2021-07-01 23:00:09.583 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeExceptio n (System.ExceptionArgument argument, System.ExceptionResource resource) [0x00000] in <00000000000000000000000000000000>:0
2021-07-01 23:00:23.510 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeExceptio n (System.ExceptionArgument argument, System.ExceptionResource resource) [0x00000] in <00000000000000000000000000000000>:0

Hi Alexm,
I moved your post to the thread about HTML/WebGL problems. When you get an error please post it in this thread about the HTML/WebGL problems.

Did these errors stop you from continuing having to reload or not?

If it was Co-op quests were you switching between neighbors for the quests when this happened? For these it may be that the next neighbor may have just completed their last quest and don't have any to show, so it errors out.


I will copy your post to the closed specific issuses thread.

[Alexm2012]

sorry taz.

not they did not stop me i just had to refresh the game and scroll to where i was up to.
but yeah it errors out when the neighbour doesn't have a active quests and/or has just finished there quest.

[melian1]

Farm won’t load. It was difficult earlier today, but eventually it did. Now, it just won’t. It gets to the black screen, with the little progress box about 8 or 9/10s filled in. This was on Chrome:
2021-07-01 22:55:06.492 INFOCheckpoint-B-000 - Initialized
2021-07-01 22:55:06.493 LOGFT Client Services Inited.
2021-07-01 22:55:06.510 LOGSessionId: 6011855
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0, D3D11-20.19.15.4531)
2021-07-01 23:02:40.976 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2021-07-01 23:02:41.008 ERRORfalling back to ArrayBuffer instantiation
2021-07-01 23:04:32.761 LOGboth async and sync fetching of the wasm failed
2021-07-01 23:04:32.763 ERRORboth async and sync fetching of the wasm failed
2021-07-01 23:04:32.767 ERRORfailed to asynchronously prepare wasm: TypeError: WebAssembly.instantiate(): Argument 0 must be a buffer source or a WebAssembly.Module object

I tried Edge, but it got to the black screen and never filled in the progress box at all (waited 20 minutes in case it was just slow):
2021-07-01 22:58:47.534 INFOCheckpoint-B-000 - Initialized
2021-07-01 22:58:47.535 LOGFT Client Services Inited.
2021-07-01 22:58:47.548 LOGSessionId: 6011858
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36 Edg/91.0.864.59
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0, D3D11-20.19.15.4531)

[Taz D]

Originally Posted by Bob Erickson

Trust me when I say, I have DONE EVERYTHING POSSIABLE!!! TO PLAY FARM TOWN!!! AND YET THE SAME OLD PROBLEM. HAS FACE BOOK DONE SOMETHING TO BLOCK MY PLAYING? i HAVE TOP SHEVLE GAMING COMPUTER AND EVERYTHING UP TO DATE. AND YET HAVE THIS PROBLEM ON CHROME & EDGE. FIREFOX I CAN NOT GET TO YOUR MAINFRAM COMPUTER AND ITS SERVERS. THE PLUG IN REMAINS RED. i AM VERY FRUSTRATED!!!!!!!!!!!!!!!
2021-07-01 23:01:59.948 INFOCheckpoint-B-000 - Initialized
2021-07-01 23:01:59.948 LOGFT Client Services Inited.
2021-07-01 23:02:00.160 LOGSessionId: 6011801
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (NVIDIA Corporation)
GPU-Renderer: ANGLE (NVIDIA Corporation, NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2, OpenGL 4.5.0 NVIDIA 471.11)
2021-07-01 23:02:03.883 LOGIndexedDB is not available. Data will not persist in cache and PlayerPrefs will not be saved.
After i get booted this is what i get: 2021-07-01 23:09:58.444 INFOCheckpoint-B-000 - Initialized
2021-07-01 23:09:58.445 LOGFT Client Services Inited.
2021-07-01 23:09:58.446 LOGSessionId: 6011809
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
WebGL Supported, but DISABLED ------------------- ERROR! ( I Have done all that I can do to make farm town work. The problem is on your end.

Hi Bob Erickson,
If this was a problem with the servers then everyone would not be able to get in. Please do not modify your posts after they have been answered. Instead post a new reply, quoting the answer to you. That will make it easier for all of us to follow this.


Are you possibly using Private browsing? That won't work as it will disable the cookies needed for storing the graphics. That will cause the server to think your WebGL is disabled.


Have you tried clearing the browser cache as you were asked to do, then close the browser, then reopen to see if it still tells you the WebGL is disabled? If you have tried that then there is a way in the first post of this thread to re-enable WebGL for Chrome.