OFFICIAL Facilities and Facility Manager

[marymarcel]

Originally Posted by Kathyrdr

USER ID number ( 100001043278567 )

I was searching to see if I had the Music Band Supplies Factory
I went to Store, Facilities, selected Not Owned, and and entered Music in the Search field.
What came up was: Musical Instruments Factory, Music Conservatory, Music Band Supplies Factory, Classical Music Band, Jazz Music Band.
I then bought the Music Band Supplies Factory for 5.8 million coins.
I then went to work my factories and it shows I have TWO Music Band Supplies Factories.
I did not want two, only one, that is why I selected Not Owned
I have no need for two of those factories, that's why I checked.

Please take one back and give me back my money.

Hi Kathyrdr

When you select Not Owned to filter facilities, you dont need to type anything in the search box.
You only have to go through the list of facilities showing up as not owned.

To get a refund, then you have to contact Support team. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont find the automatic response, then read the following thread:
http://r1.slashkey.com/forum/showthread.php?t=644366