OFFICIAL Problems with crops and products disappearing from Storage

[Taz D]

Originally Posted by sue benz

Just harvested over 37,000 onions from my farm 18 and they are not registering in my storage. Since I use over 32,000 a day this is a problem

Hi Sue benz,
Did you harvest these yourself or did you hire them out in the market?
Did you refill your facilities after having those harvested?

I have just checked your storage and you have 88 regular size onions and 26,060large size onions.
Please try reloading your farms and see if they show up in your storage. The data doesn't always update immediately.

[sue benz]

no my super neighbor harvested them and yes I reloaded my farms several times with no change to stock levels. And no I haven't sold any facilities recently. My super neighbor noticed when she reloaded that farm that the amount did not change after she harvested the field either and replanted

[rwilli1]

my turbo refinery is missing form farm 44 checked all my farms its gone , when i bought it on my credit card.

Not spending no more money till i get it back, if not then iam going to quit playing this game

[marymarcel]

Originally Posted by rwilli1

my turbo refinery is missing form farm 44 checked all my farms its gone , when i bought it on my credit card.

Not spending no more money till i get it back, if not then iam going to quit playing this game

Hi rwilli1

You have been responded every time you posted about your problem.

I sent you a private message.

[Taz D]

Originally Posted by sue benz

no my super neighbor harvested them and yes I reloaded my farms several times with no change to stock levels. And no I haven't sold any facilities recently. My super neighbor noticed when she reloaded that farm that the amount did not change after she harvested the field either and replanted

Hi Sue Benz,
Your super neighbor would not see a change in the amount immediately. Your data is not going to update that quickly for her.

I am sorry, but we do not have any way of restoring any missing crops.

The only thing I can suggest is for you to try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try planting again.
https://apps.facebook.com/farmtown/p...lear_memcached


This will not bring back any missing crops, but may keep this from happening again.

[sue benz]

will that really sucks - waste of my coins and time if this keeps happening and now won't have enough crops to fill my facilities. But if you can't help there is nothing we can do. Probably happening all the time but first time I have noticed. Might also account for me constantly running out of stock even though it seems I have planted and harvested alot.

[Taz D]

Originally Posted by sue benz

will that really sucks - waste of my coins and time if this keeps happening and now won't have enough crops to fill my facilities. But if you can't help there is nothing we can do. Probably happening all the time but first time I have noticed. Might also account for me constantly running out of stock even though it seems I have planted and harvested alot.

Hi Sue Benz,
I am sorry but we have no way to restore any missing items. If you wish you can contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[betty457]

for the past few weeks when I go to load facilities I have been getting the you can't load what ever because you don't have enough.... fill in the blank but I know that I have enough coconuts, eggs or what ever, I have to leave the facility manager, restart the game and suddenly my ingredients that I knew I had suddenly re-appear, this is a huge pain in the you know what but it's been consistent and annoying. Also it appears that my ingredients are disappearing at an alarming rate There is no way that I am using 6000 eggs filling facilities just once, or 5000 coconuts or 6000 sheep wool. something is just not right

thank you for your time

One last thing, the game keeps telling me I don't have a super facility even after I have just loaded the facilities

[Taz D]

Originally Posted by betty457

for the past few weeks when I go to load facilities I have been getting the you can't load what ever because you don't have enough.... fill in the blank but I know that I have enough coconuts, eggs or what ever, I have to leave the facility manager, restart the game and suddenly my ingredients that I knew I had suddenly re-appear, this is a huge pain in the you know what but it's been consistent and annoying. Also it appears that my ingredients are disappearing at an alarming rate There is no way that I am using 6000 eggs filling facilities just once, or 5000 coconuts or 6000 sheep wool. something is just not right

thank you for your time

One last thing, the game keeps telling me I don't have a super facility even after I have just loaded the facilities

Hi Betty,
You can tell how many of an item you need with the ingredient planner. Ste it to all facilities, 15 days and missing. That will show you anything you are short of. It will also show you how many of an ingredient you need to fill all those facilities. I will tell you I require 32,670 eggs for a complete refill and I do not have multiples of many facilities as some do, so 6,000 eggs is not a big amount.

When you fill your facilities, if there is a shortage it encounters then it doesn't complete the loading. When you click play, you are getting all of the ingredients returned that the belt bonuses returned from those batches. That is why when you click play you suddenly have the ingredients you need.
Where are you seeing that it says you don't have a super facility? According to your data you started the Dairy Processing Plant on Mar 31. You have 6 of them, But today being Sunday then that one has ended and the new week starts on your Monday, so you will need to get a new one.

[betty457]

Thank you so much for the response, I don't have a huge farm or tons of facilities, it felt as though the game almost required you to have at least 2 of each facility or how else could you form chains? anyways, though I have been playing for a while I usually play alone and there is lots I don't know, like where on earth is the ingredient manager? thank you and btw, the game still says I don't have a super facility, I think it hates me lol