HTML5/WebGL: Game Not loading or frequent crashes

**Taz D** · #1 Mar 08 2022, 11:51 PM

Quote:

Originally Posted by Keef

getting this error
2022-03-09 05:31:42.184 WARNEXCEPTION: Ajax.Notify_Caller - Exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
USER ID number ( 727691242 )

Hi Keef,
What were you doing when you got that error?

Did you get any message pop up?

Did it stop your game?

Keef · #2 Mar 09 2022, 12:05 AM

Quote:

Originally Posted by Taz D

Hi Keef,
What were you doing when you got that error?

Did you get any message pop up?

Did it stop your game?

I was trying to get back to my S/n farm, it takes me to her farm but when I try and go to the farm i'm doing for her it just won't load and that is the error I get, she says she is frozen out as well

**Tiger** · #3 Mar 09 2022, 05:24 AM

Quote:

Originally Posted by Keef

I was trying to get back to my S/n farm, it takes me to her farm but when I try and go to the farm i'm doing for her it just won't load and that is the error I get, she says she is frozen out as well

Hi Keef,

When did this start happening for the you and farm owner, have they modified that farm at all since you both started getting this problem?

If the farm owner is getting that error and the game is locking up only when she goes to a specific farm, then it would be better if she was to post herself so we can work with her or if she doesn't have or want a forum account she can report the issue to support and work with them if she prefers that.

To try to see what is happening, we would need the user id for her and also which farm it is that is causing the error, so that we can try visiting it to see what is on that farm and also see if we get the same problem just by visiting that farm.

In the meantime, if you can't get her user id, try hiding everything in your preferences before you go to the problem farm and see if the error still shows up with nothing showing or still locks up for you. If it does not, try only showing one item at a time and see if there is a specific type of item that could be causing it.