Cargo Ships

[wiggles1080]

I love the game and think the developers are amazing. It's a very player friendly game. I really love that we can have a status when we click on our avatar. I have red people all the time now. lol
I do hope for some changes in how the ships work someday. I have decided to turn mine off indefinitely unless they get a make over. It's very irritating that we can't take non shippers off our itinerary, that # 30 can't be skipped, and that we're allowed to replace our itinerary so many times before we're stuck with whoever is on it (that can be a nightmare!). I've tried using last itinerary...hahaha i will never make THAT mistake again. Anyway, I want to turn my computer off when I go to bed but I have to leave it on to check my stupid ships through out the night. I hate the ships with a passion and will never do them again unless they become, better like the trains, for example. The trains are no problem.

[Taz D]

I love the game and think the developers are amazing. It's a very player friendly game. I really love that we can have a status when we click on our avatar. I have red people all the time now. lol
I do hope for some changes in how the ships work someday. I have decided to turn mine off indefinitely unless they get a make over. It's very irritating that we can't take non shippers off our itinerary, that # 30 can't be skipped, and that we're allowed to replace our itinerary so many times before we're stuck with whoever is on it (that can be a nightmare!). I've tried using last itinerary...hahaha i will never make THAT mistake again. Anyway, I want to turn my computer off when I go to bed but I have to leave it on to check my stupid ships through out the night. I hate the ships with a passion and will never do them again unless they become, better like the trains, for example. The trains are no problem.
Hi Wiggles,
I moved your post to theHelp & Support thread about the cargo ships to answer you.
You can change your itinerary in the log book and set it to one that works for you. When you are preparing your containers for dispatching your ship for the day, you can replace up to 10 ports. You can also move any of them around that you need to during this time. That means in 3 days time you can replace your entire log book.
If you replace the first ten on day one and get them where you want them in the log book, finish loading your containers and dispatch your ship. I would suggest that at least one of the onesa you replace or move be someone you know plays daily and you know will be able to do your ships in the 30 position, so your ship does not get stuck for days.

When you start preparing your next ship on the second day, click on the Reuse Last Itinerary in the Log book tab. That will show you exactly the log book you set up the day before. Then you replace and move an additional 10 to get them where you want them.
Then when you start the 3rd day's ship you complete replacing any you have left that you think you need to. And every day after when you start your next ship preparation you click on the Reuse Last Itinirary. That way you keep the same group for your ports.
You should not have to leave your computer on to check on your ships at night. Once you get 7 ships in a row dispatched then the times for preparation will be short enough that it will only take a short time to prepare and dispatch them.
If you want to make a suggestion for changing how the ships work please post it in the Suggestions section and not in the General Feedback section.You can not start a new thread in that section, but you can reply to an existing thread that fits your suggestion. Before you do though I hope you try what I have listed above to get your ships working properly.

[linda2gardner@gmail.com]

I have the first 4 overhead cranes; blue, orange, green & Purple. Your instructions say, "Each Overhead Crane owned will enable you to load any ship of the same colour with one click per ship instead of up to 11 clicks per ship.*When you hover over the ship, instead of a black Enter Ship button you will see a blue Load Ship button. Clicking the Load All loads the ship and it it disappears from your seaport."
But I do not get the "Load Ship" for Any Ship? Why did I buy them if they don't work to load ships?

[Taz D]

I have the first 4 overhead cranes; blue, orange, green & Purple. Your instructions say, "Each Overhead Crane owned will enable you to load any ship of the same colour with one click per ship instead of up to 11 clicks per ship.*When you hover over the ship, instead of a black Enter Ship button you will see a blue Load Ship button. Clicking the Load All loads the ship and it it disappears from your seaport."
But I do not get the "Load Ship" for Any Ship? Why did I buy them if they don't work to load ships?
Hi Linda,
I have looked at your data and only see 3 of the overhead cranes in your storage. You own the orange, green and purple ones. I do not see anywhere that you have bought the blue one. You do have to be trying to load those 3 colors of ships for your neighbors to see the Load Ship button.

If you are not seeing that on those ccolor of ship then try taking that color of crane out of your store=age, putting it on a farm, then click save and close and reopen your farms. Then put it back in your storage and see if the Load Ship is there for that color ship now.

[AnnaWalls]

Why can't I load a ship that's on it's last stop? I currently have a ship sitting in someone's port for two days now, and thanks to timing, it can sit there for another whole day.

[Taz D]

Why can't I load a ship that's on it's last stop? I currently have a ship sitting in someone's port for two days now, and thanks to timing, it can sit there for another whole day.
Hi Anna Walls,
I moved your post from Suggestions to answer you, because you are not making a suggestion, but iare asking a question.
You can not load or skip the last port as that is the rule that the developers set when they started the cargo ships. The only thing I can suggest is when you are preparing future ships make sure you have someone as the last port who is reliably on and playing to be able to get through that port in a timely manner without a long delay.
If you want to make a suggestion to change this please do not put it in the form of a question.

[wiggles1080]

Hi Wiggles,
I moved your post to theHelp & Support thread about the cargo ships to answer you.
You can change your itinerary in the log book and set it to one that works for you. When you are preparing your containers for dispatching your ship for the day, you can replace up to 10 ports. You can also move any of them around that you need to during this time. That means in 3 days time you can replace your entire log book.
If you replace the first ten on day one and get them where you want them in the log book, finish loading your containers and dispatch your ship. I would suggest that at least one of the onesa you replace or move be someone you know plays daily and you know will be able to do your ships in the 30 position, so your ship does not get stuck for days.

When you start preparing your next ship on the second day, click on the Reuse Last Itinerary in the Log book tab. That will show you exactly the log book you set up the day before. Then you replace and move an additional 10 to get them where you want them.
Then when you start the 3rd day's ship you complete replacing any you have left that you think you need to. And every day after when you start your next ship preparation you click on the Reuse Last Itinirary. That way you keep the same group for your ports.
You should not have to leave your computer on to check on your ships at night. Once you get 7 ships in a row dispatched then the times for preparation will be short enough that it will only take a short time to prepare and dispatch them.
If you want to make a suggestion for changing how the ships work please post it in the Suggestions section and not in the General Feedback section.You can not start a new thread in that section, but you can reply to an existing thread that fits your suggestion. Before you do though I hope you try what I have listed above to get your ships working properly.

Thanks very much for your helpful response Taz. Oh, I didn't mean I leave my computer on so I can check on my own ships, I meant I leave it on so I can click on others ships who are waiting at my port. People tend to get upset if you take too long to click on their ships. I will try all that you suggested and see if that works. But on a few occasions, I did use last itenary and it was awful, it said I picked people I know I never picked. I will try using the suggestion section. :-) Thanks a ton!

[Taz D]

Thanks very much for your helpful response Taz. Oh, I didn't mean I leave my computer on so I can check on my own ships, I meant I leave it on so I can click on others ships who are waiting at my port. People tend to get upset if you take too long to click on their ships. I will try all that you suggested and see if that works. But on a few occasions, I did use last itenary and it was awful, it said I picked people I know I never picked. I will try using the suggestion section. :-) Thanks a ton!
Hi Wiggles,
It will not get corrected the way you want it in one ship. You can only replace 10 ports. That means you will have to Use the last Itinerary a couple times in a row and make the changes in it getting it set the way you want. Then continue using that for those to stay in the proper place.

[wiggles1080]

Hi Taz,
I just want to let you know that I tried your suggestion and used last itinery. It worked! Thanks so much! I will continue to make a few suggestions in the right place but thank you so much for your help.
Best, Diane

[Joyinlife]

Is there a way to speed up ships. I have a list of the farmers that work mine and it is a cumbersome process to get them selected. Even using previous list which I swear always sticks in a slow person so I check against my list.
That said, I have noticed that ships do not appear to progress except very slowly. I started one ship the day before and the next day it had only moved one person over and the last two people had worked theirs in less than 5 minutes.
I have only noticed them being slow the last two weeks. Is there a problem? It has never taken all my ships so long to make it to port.

[Taz D]

Is there a way to speed up ships. I have a list of the farmers that work mine and it is a cumbersome process to get them selected. Even using previous list which I swear always sticks in a slow person so I check against my list.
That said, I have noticed that ships do not appear to progress except very slowly. I started one ship the day before and the next day it had only moved one person over and the last two people had worked theirs in less than 5 minutes.
I have only noticed them being slow the last two weeks. Is there a problem? It has never taken all my ships so long to make it to port.
Hi Joyinlife,
I moved your post to the Help & Support thread about cargo ships so I could answer you.. The only way to move your ships along fast is with the Overhead cranes. Having those allows you to self load a certain number of times for each ship type.
Other than that it depends on your neighbors loading them in a timely manner. The only problem would be them not loading the ships. There isn't anything the game can do to move them faster.

[ritagermana]

can someone tellmeif the ships stillwork if kept in storage?
thanks

[Taz D]

can someone tellmeif the ships stillwork if kept in storage?
thanks
Hi Ritagermana,
I moved your post to the Help & Support section thread about the cargo ships. Please do not post questions or problems in the Suggestion section as that is only for making suggests to change or add new to the game.
Yes the ships will work in storage, as once you have bought them they stay active.

[barbaraelwart]

Hi, I have my ships turned off as I am not on enough to move others ships in good time. A couple of months ago I switched them on because of all the 'passes' that required me to move ships, however this became tedious so I switched them off again around 4 weeks ago. I have one persons ships that still keeps turning up, I have checked and it is definately turned off, I ignore the ships when they are there, but still they come in regularly, how can I sort this please?

[Taz D]

Hi, I have my ships turned off as I am not on enough to move others ships in good time. A couple of months ago I switched them on because of all the 'passes' that required me to move ships, however this became tedious so I switched them off again around 4 weeks ago. I have one persons ships that still keeps turning up, I have checked and it is definately turned off, I ignore the ships when they are there, but still they come in regularly, how can I sort this please?
Hi Barbaraelwart,
Even though you turn your port off and do not want to do them if those players have you in their log book they will still show up. You can either talk to them to get them to remove you from their list or ignore those ships and they will eventually realize you aren't doing them.

[barbaraelwart]

Hi Barbaraelwart,
Even though you turn your port off and do not want to do them if those players have you in their log book they will still show up. You can either talk to them to get them to remove you from their list or ignore those ships and they will eventually realize you aren't doing them.


Thanks for your response. I have found the buddy and messaged to ask her to take me off her list. Hope this works :)

[poof3013]

Do all of the farmers listed in the ships itinerary choices work others ships?

[Taz D]

Do all of the farmers listed in the ships itinerary choices work others ships?
Hi Poof,
All that list tells you is all of those neighbors & buddies that have their port enabled. It doesn't tell you who are actively working ships.

[Karlene]

I have a question.
On the cargo ships and calculating how many coins are earned when loading others' ships.

The million coins are earned only if I am the first port, load 10 containers, within the first hour, correct?
How many coins are earned if I'm the second port, load 10 containers, within the first hour?
How many coins does it decrease for the third port, fourth port and etc?

I'm just curious. Sometimes I load someone's ship with 10 containers within the first hour but only receive 800,000 coins.

Thanks for your time.

[Taz D]

I have a question.
On the cargo ships and calculating how many coins are earned when loading others' ships.

The million coins are earned only if I am the first port, load 10 containers, within the first hour, correct?
How many coins are earned if I'm the second port, load 10 containers, within the first hour?
How many coins does it decrease for the third port, fourth port and etc?

I'm just curious. Sometimes I load someone's ship with 10 containers within the first hour but only receive 800,000 coins.

Thanks for your time.


Hi Karlene,
The information about the rewards for loading ships is in the Game Guide chapter 32 about the ships in the following post link:
https://www.slashkey.com/forum/showthread.php?p=6295222#post6295222

[smilie224]

I do not have a problem, but I do have a question regarding ships... I'm going to be gone from the game for only 2 days. I have my account name indicating I will be gone on the specific dates to let people know.

If I close down my ports, does it automatically reset to the longest times (such as 45 mins) when I sign back on? OR does it go to the slightly shorter time as if I have only missed the two days (even though I had turned off the ports)?

I'm considering just going red so I don't lose all the times if it auto-resets, since I will also have my avatar name clearly stating I am away for two days (including the red that I will place on myself). But if it doesn't auto-reset, I'll probably turn off the ports so I don't mess people up.

Thoughts?

[Rob T]

I do not have a problem, but I do have a question regarding ships... I'm going to be gone from the game for only 2 days. I have my account name indicating I will be gone on the specific dates to let people know.

If I close down my ports, does it automatically reset to the longest times (such as 45 mins) when I sign back on? OR does it go to the slightly shorter time as if I have only missed the two days (even though I had turned off the ports)?

I'm considering just going red so I don't lose all the times if it auto-resets, since I will also have my avatar name clearly stating I am away for two days (including the red that I will place on myself). But if it doesn't auto-reset, I'll probably turn off the ports so I don't mess people up.

Thoughts?

Hi smilie224,

Missing a couple of days will only reduce your time by 2 days worth. The shortest time is if you have dispatched 7 ships in 7 days, As you'll have done 5 days, your times will be about 13 to 18 minutes depending on the color of the ship. No point in closing your port for 2 days in my opinion, i would personally just mark myself as unavailable.

The following post shows you all the ship times

https://www.slashkey.com/forum/showpost.php?p=6164118&postcount=11

[smilie224]

Thank you so much :)
Hi smilie224,

Missing a couple of days will only reduce your time by 2 days worth. The shortest time is if you have dispatched 7 ships in 7 days, As you'll have done 5 days, your times will be about 13 to 18 minutes depending on the color of the ship. No point in closing your port for 2 days in my opinion, i would personally just mark myself as unavailable.

The following post shows you all the ship times

https://www.slashkey.com/forum/showpost.php?p=6164118&postcount=11

[ranchmom1]

After I prepare my ship, I am unable to dispatch it - clicking on "dispatch ship" does not do anything. I am using the Microsoft Edge browser, but I also tried in on an Android phone platform, and couldn't get it to dispatch with that either.

[Taz D]

After I prepare my ship, I am unable to dispatch it - clicking on "dispatch ship" does not do anything. I am using the Microsoft Edge browser, but I also tried in on an Android phone platform, and couldn't get it to dispatch with that either.
Hi Ranchmom,
I moved your post to the thread about cargo ships.
From what I see your yellow ship that you prepared you took longer than 24 hours to prepare. If that is the case then you can't dispatch it.because it resets to not done. You only have 24 hours exactly to prepare your containers and dispatch the ship. When you go beyond the 24 hours then the ship is no longer loaded and you can't dispatch an empty ship.

[RFMad]

Now that the Train menu will remember what the last choice was, I'm hoping that the ship logbook will get the choice as to remembering the last list that was used automatically instead of the random people and then choosing the last list that was used. It would really be helpful in case we forget to change it. I hope I'm using the correct terms since I can't access the list now. Thank you.

[marymarcel]

Now that the Train menu will remember what the last choice was, I'm hoping that the ship logbook will get the choice as to remembering the last list that was used automatically instead of the random people and then choosing the last list that was used. It would really be helpful in case we forget to change it. I hope I'm using the correct terms since I can't access the list now. Thank you.

Hi RFMad :)

I have copied your post to the Ships thread in Help & Support to answer you but the original post is still in Suggestion Section.

When you ask for boosts you have 10 different lists to choose from.
What it is remembered is the name of the list, for example "Recently boosted by me" list. BUT, you need to click in every farmer in that list to send the boost requests.

For ships, clicking in Reuse Last Itinerary also gives you the last list you used and you do not have to click in every farmer to send a request.
BUT, it allows you to change some of them if you think they are not fast loading your ship, or change places if they are or are not on line or if you see their port is closed.

[Karlene]

Hi. All of the containers on my yellow ship show that they are loaded and ready to ship. When I click to choose the list of helpers, it says it's not ready to ship. I clicked to dispatch the ship and it gave me the option to dispatch or not. I clicked to dispatch it. Not is has that's all the containers are loading.

This has happened several times during the last couple of months. What's going on and how can it be fixed?

Thanks for your time.

[Taz D]

Hi. All of the containers on my yellow ship show that they are loaded and ready to ship. When I click to choose the list of helpers, it says it's not ready to ship. I clicked to dispatch the ship and it gave me the option to dispatch or not. I clicked to dispatch it. Not is has that's all the containers are loading.

This has happened several times during the last couple of months. What's going on and how can it be fixed?

Thanks for your time.
Hi Karlene,
From what I see in your account data your yellow ship has only been in preperation for 6 minutes from 2024-08-01 7:27 to 7:32 eastern time. There isn't any way it could be completed.

[Karlene]

Hi Karlene,
From what I see in your account data your yellow ship has only been in preperation for 6 minutes from 2024-08-01 7:27 to 7:32 eastern time. There isn't any way it could be completed.

Yes, when I saw that it hadn't dispatched, I started it all over again. :(

Is there a reason why it would look like it had started loading, but it hadn't?

[Taz D]

Yes, when I saw that it hadn't dispatched, I started it all over again. :(

Is there a reason why it would look like it had started loading, but it hadn't?
Hi Karlene,
If you don't complete the loading in the 24 hours allotted for that then it will have to be started over.

[Karlene]

Hi Karlene,
If you don't complete the loading in the 24 hours allotted for that then it will have to be started over.

Hey Taz,

Well, I did start it today and it looked like it was loading. It even showed that loading was complete on all containers. It just couldn't be dispatched.

No worries. I just finished loading it and it's sent. :)

Thank you!

[NooNoo]

Hi

Started preparation on my Pink ship, and the first one showed 4.8 mins as expected. After 3 or 4 containers, it suddenly jumped to 9.6 mins.

Any ideas?

[marymarcel]

Hi

Started preparation on my Pink ship, and the first one showed 4.8 mins as expected. After 3 or 4 containers, it suddenly jumped to 9.6 mins.

Any ideas?

Hi NooNoo :)

Ships only stay on the dispatch list for exactly 7 days then they drop off the list.

If the preparation time changed while you were preparing containers, this is because the time is calculated according to how many ships you had previously dispatched in the last 7 days. For example if you had dispatched 6 ships in the last 7 days and were preparing your Brown ship, the prep time would be 5.1 minutes, but if while you were preparing them one of those ships dropped from the list for being over 7 days old you would then change to a prep time of 5 dispatched ships, 10.2 minutes.

You have full information in the following link from our Game Guide:
https://www.slashkey.com/forum/showthread.php?p=6164118#post6164118

[NooNoo]

Hi NooNoo :)

Ships only stay on the dispatch list for exactly 7 days then they drop off the list.

If the preparation time changed while you were preparing containers, this is because the time is calculated according to how many ships you had previously dispatched in the last 7 days. For example if you had dispatched 6 ships in the last 7 days and were preparing your Brown ship, the prep time would be 5.1 minutes, but if while you were preparing them one of those ships dropped from the list for being over 7 days old you would then change to a prep time of 5 dispatched ships, 10.2 minutes.

You have full information in the following link from our Game Guide:
https://www.slashkey.com/forum/showthread.php?p=6164118#post6164118

I understand that, but I have dispatched a ship every single day for months.

I rarely have more than 5 ships dispatched at any one time - my neighbours move them on reasonably quickly. So in 7 days I will have likely despatched the same colour ship twice.

This doubling the container loading time during preparation has never ever happened before.

[marymarcel]

I understand that, but I have dispatched a ship every single day for months.

I rarely have more than 5 ships dispatched at any one time - my neighbours move them on reasonably quickly. So in 7 days I will have likely despatched the same colour ship twice.

This doubling the container loading time during preparation has never ever happened before.

Hi NooNoo :)

Next time you start preparation for a ship and you click to load a container, click in the little question mark to the right of the time showing up in that container.

You will get the times according to the amount of dispatched ships in 7 days.

At the botton of that information you have: Sure, let me see them.

Click in that and you will see the dates and times for your ships dispatched in the last 7 days.

[NooNoo]

Hi NooNoo :)

Next time you start preparation for a ship and you click to load a container, click in the little question mark to the right of the time showing up in that container.

You will get the times according to the amount of dispatched ships in 7 days.

At the botton of that information you have: Sure, let me see them.

Click in that and you will see the dates and times for your ships dispatched in the last 7 days.

i now have 5 screenshots showing the problem... Started preparation at 4.5 mins, and is now on the 3rd contains showing 9 mins. The dispatched ships in the last 7 days is 6 all in the morning except that on 11th there is no despatch showing..

This means I am going to be punished for up to 7 days, or I have to despatch before 9.45am every day until the 18th August. A bit harsh!!


If you would like to see the screenshots, where can I post them? I have a zip which is 3.86mb but the forum won't support that as an attachment.

[marymarcel]

i now have 5 screenshots showing the problem... Started preparation at 4.5 mins, and is now on the 3rd contains showing 9 mins. The dispatched ships in the last 7 days is 6 all in the morning except that on 11th there is no despatch showing..

This means I am going to be punished for up to 7 days, or I have to despatch before 9.45am every day until the 18th August. A bit harsh!!


If you would like to see the screenshots, where can I post them? I have a zip which is 3.86mb but the forum won't support that as an attachment.

Hi NooNoo :)

We have had a few reports about this issue through the years but it is not easy to determine why a dispatched ship is not getting into account.

When I have to close my port let say because I go for vacations, then when I go back, what I do to not spend so many time loading containers, is to only load one container and dispatch the ship. You could try the same if you wish, trying to dispatch your ship before other one drop off the list.

Also, if you wish, you can report this to Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Kypeca]

Hi can you get my friends ships running properly again, they set themselves up and send off one ship unless you can catch them at the right time, they have been like this for more than a year USER ID number is: 1104761254 Build No: 636.
I am helping my friend i try to do the ships for her every day, she just does her own thing i hellp where she can't do things, if you can get them going again it would be great, it's got to the point where there difficult to do now. regards Peter for Angie

[marymarcel]

Hi can you get my friends ships running properly again, they set themselves up and send off one ship unless you can catch them at the right time, they have been like this for more than a year USER ID number is: 1104761254 Build No: 636.
I am helping my friend i try to do the ships for her every day, she just does her own thing i hellp where she can't do things, if you can get them going again it would be great, it's got to the point where there difficult to do now. regards Peter for Angie

Hi Kypeca :)

Please contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Karlene]

Hi there. I'm still having problems with the ships not dispatching after having the containers loaded.

I finished loading all 10 containers on my pink ship. When I went to dispatch the ship, the window turned pink, and the containers have "preparing container". They are counting down over and over. It says I have 22 hours and 30 minutes left to dispatch the ship. I can not click the dispatch button again.
This is the farm ID 100003532236832 Build No: 638

Here is the link. I hope it includes the window with my ship.https://apps.slashkey.com/farmtown/

Thanks for your time.

That link will take you to my other farms and not the ones with the above ID.

I'm not sure I can obtain a screenshot.

[Taz D]

Hi there. I'm still having problems with the ships not dispatching after having the containers loaded.

I finished loading all 10 containers on my pink ship. When I went to dispatch the ship, the window turned pink, and the containers have "preparing container". They are counting down over and over. It says I have 22 hours and 30 minutes left to dispatch the ship. I can not click the dispatch button again.
This is the farm ID 100003532236832 Build No: 638

Here is the link. I hope it includes the window with my ship.https://apps.slashkey.com/farmtown/

Thanks for your time.

That link will take you to my other farms and not the ones with the above ID.

I'm not sure I can obtain a screenshot.
Hi Karlene,
We do not see in your data it you previously prepared the containers or how many you have prepared at this time. According to the data we have you started preparing at 9:00 PM eastern time tonight.


If you started preparing the containers earlier than that, then you need to contact Supportabout this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Karlene]

Hi Karlene,
We do not see in your data it you previously prepared the containers or how many you have prepared at this time. According to the data we have you started preparing at 9:00 PM eastern time tonight.


If you started preparing the containers earlier than that, then you need to contact Supportabout this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Thanks for your reply Taz. I added a link to the photo I took. Would you be able to look at the photo and help me, please?

[Taz D]

Thanks for your reply Taz. I added a link to the photo I took. Would you be able to look at the photo and help me, please?
Hi Karlene,
We can not allow outside links in the forums. Only links allowed are to your farms or those within the forums.
How to add a picture in the forums have instructions in the following thread link:
https://www.slashkey.com/forum/showthread.php?t=642878


It isn't needed though. Just contact Support.

[Karlene]

Hi Karlene,
We can not allow outside links in the forums. Only links allowed are to your farms or those within the forums.
How to add a picture in the forums have instructions in the following thread link:
https://www.slashkey.com/forum/showthread.php?t=642878


It isn't needed though. Just contact Support.

Ok thank you. I have a few more questions, though.

Will support need a photo? Also, do I use the email address for the farms having the issue?

Thanks again!

[Taz D]

Ok thank you. I have a few more questions, though.

Will support need a photo? Also, do I use the email address for the farms having the issue?

Thanks again!
Hi Karlene,
I don't think a photo will help. And yes use the email for the farms.

[Karlene]

Hi Karlene,
I don't think a photo will help. And yes use the email for the farms.

I sent a ticket in to Support explaining the issue.

I waited a little while. I kept checking the window with the ship containers loading over and over. Then, the window closed. I thought all was lost. So, I clicked to open the pink ship and it was ready to dispatch. I clicked dispatch and it dispatched.

Hooray! Thanks for your patience. I'm not sure what happened, but I'm glad things worked out.

Have a great weekend.

[iadiedee]

I love all the updates and growth. The game has come so far since it was just one 28x28 farm and every exciting expansion since then keeps me coming back and being an active player. TY for all that's been done.

I have two requests. In our shipping we've now been able to close ports if we're going to be away. It doesn't skip in the roto. The ship is red, shows closed port when scrolled over, but doesn't actually skip the port. Also, if it shows red in the individual manifest of players, can it please show red in the Shipping Manager page? I usually don't look at the manifest page until the ship has sat over 15 hours or more.

Thank you!!
Dee

[marymarcel]

I love all the updates and growth. The game has come so far since it was just one 28x28 farm and every exciting expansion since then keeps me coming back and being an active player. TY for all that's been done.

I have two requests. In our shipping we've now been able to close ports if we're going to be away. It doesn't skip in the roto. The ship is red, shows closed port when scrolled over, but doesn't actually skip the port. Also, if it shows red in the individual manifest of players, can it please show red in the Shipping Manager page? I usually don't look at the manifest page until the ship has sat over 15 hours or more.

Thank you!!
Dee

Hi iadiedee :)

For a port to be automatically skipped, the farmer has to close their port in their Preferences by unchecking the Enable ships option.

If they only set their status as unavailable then the port is not skipped.

This is the explanation from our Game Guide:

Mouseover a Port with a red background and you will see a tooltip with more information about how long they will be away for. For example it could show you This port is unavailable and will become operational in 4 days. They have not closed their Port, they might be expecting to be able to return to the game sooner than 4 days.

Remember that the pink background means that the farmer HAS disabled their port. They may not be participating with ships OR they may be away on a vacation for an extended time. Mouseover the Port and it will show you a tooltip saying This port is out of service. When the background colour is pink you may prefer to replace them with a port that is currently open.

If they do both things, set themselves as unavailable and disable their port the background in ships logbooks defaults to pink. They may not be away for long so if you own the Overhead Cranes you could self load their port if you wish or you can skip that port instead of replacing it. When this happens, you can still check how long they are away for in your Neighbours bar or in your Farmers Lists.



Farmers that have set their status as unavailble are shown up in red when you click in Ships Logbook.

Anyway, if you want to make a suggestion, please post it in our Suggestion section.
You cant start a new thread there, but you can post as a reply to a thread that fits with your idea.
This is the link to Suggestions:
https://www.slashkey.com/forum/forumdisplay.php?f=2

[VeraN]

When we moved away from Facebook, I was told that Buddies would be able to fill in ports on our ships. Was I imagining that? I have someone who I thought was a buddy that was on my last few ships but when I went to prep this ship, he isn't available, and I know his port is open.

[marymarcel]

When we moved away from Facebook, I was told that Buddies would be able to fill in ports on our ships. Was I imagining that? I have someone who I thought was a buddy that was on my last few ships but when I went to prep this ship, he isn't available, and I know his port is open.

Hi VeraN :)

I'm not sure who told you that, but since we got the Ships feature they were only available to send to our neighbors.

You can send trains boosts to neighbors and buddies but ships are only for neighbors.

[RFMad]

I have a neighbor in my ship list that is red. When the ship gets to that port, it sits there. Shouldn't it skip to the next one like it does when the person turns off their port?

[marymarcel]

I have a neighbor in my ship list that is red. When the ship gets to that port, it sits there. Shouldn't it skip to the next one like it does when the person turns off their port?

Hi RFMad :)

When you see a neighbor in red in your ship list, that means that person only set their status as unavailable but they didnt close their port.

To be able to skip that port automatically, your neighbor should have closed the port and also set the status as unavailable. In that case you should see them in pink, not red, and the port should be automatically skipped.

From the Website game guide:

Example of Unavailable in Ships Logbooks:

Mouseover a Port with a red background and you will see a tooltip with more information about how long they will be away for. For example it could show you This port is unavailable and will become operational in 4 days. They have not closed their Port, they might be expecting to be able to return to the game sooner than 4 days.

Remember that the pink background means that the farmer HAS disabled their port. They may not be participating with ships OR they may be away on a vacation for an extended time. Mouseover the Port and it will show you a tooltip saying This port is out of service. When the background colour is pink you may prefer to replace them with a port that is currently open.

If they do both things, set themselves as unavailable and disable their port the background in ships logbooks defaults to pink. They may not be away for long so if you own the Overhead Cranes you could self load their port if you wish or you can skip that port instead of replacing it. When this happens, you can still check how long they are away for in your Neighbours bar or in your Farmers Lists.


https://r1.slashkey.com/images/gameguide/NBLIST/SHIPS UNAVAILABLE AND PORT DISABLED EXAMPLES.png

You can find it in the following link:
https://www.slashkey.com/forum/showthread.php?p=6574778#post6574778

[RFMad]

Hi RFMad :)

When you see a neighbor in red in your ship list, that means that person only set their status as unavailable but they didnt close their port.

To be able to skip that port automatically, your neighbor should have closed the port and also set the status as unavailable. In that case you should see them in pink, not red, and the port should be automatically skipped.

From the Website game guide:

Example of Unavailable in Ships Logbooks:

Mouseover a Port with a red background and you will see a tooltip with more information about how long they will be away for. For example it could show you This port is unavailable and will become operational in 4 days. They have not closed their Port, they might be expecting to be able to return to the game sooner than 4 days.

Remember that the pink background means that the farmer HAS disabled their port. They may not be participating with ships OR they may be away on a vacation for an extended time. Mouseover the Port and it will show you a tooltip saying This port is out of service. When the background colour is pink you may prefer to replace them with a port that is currently open.

If they do both things, set themselves as unavailable and disable their port the background in ships logbooks defaults to pink. They may not be away for long so if you own the Overhead Cranes you could self load their port if you wish or you can skip that port instead of replacing it. When this happens, you can still check how long they are away for in your Neighbours bar or in your Farmers Lists.


https://r1.slashkey.com/images/gameguide/NBLIST/SHIPS UNAVAILABLE AND PORT DISABLED EXAMPLES.png

You can find it in the following link:
https://www.slashkey.com/forum/showthread.php?p=6574778#post6574778

Thank you. I understand now.

[Vivienne57]

Why do I keep getting a notification that my ships container has completed it's preparation when I don't even have a ship in preparation mode. This notification keeps popping up so many times. Even if my container is half way completed I keep getting this notification. It's driving me nuts....thanks :)

[Taz D]

Why do I keep getting a notification that my ships container has completed it's preparation when I don't even have a ship in preparation mode. This notification keeps popping up so many times. Even if my container is half way completed I keep getting this notification. It's driving me nuts....thanks :)
Hi Vivienne,
I moved your post to the thread about the cargo ships.
It happens sometimes if you complete the container befor e then notice shows up. It should only show the one time though.

If it is the same one showing multiple times or after the ship preparation has completed then try restarting your farms. If that doesn't stop it then try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached (https://apps.slashkey.com/farmtown/play/?do=clear_memcached&fbclid=IwAR3BrCc0j9FYnbN5sAH--5hYPhl1V2FweGDHq_8aRKSvAGK1hpjJZpAcq04)

[RFMad]

I have a question about loading the ship to get it to the next port. I have one friend who has 2 profiles. She's turned red since she's away but hasn't closed her ports. I can load the first one and can't load the second one right away. Why can't I load the second one and how long do I have to wait to load the second one? Thanks.

[Taz D]

I have a question about loading the ship to get it to the next port. I have one friend who has 2 profiles. She's turned red since she's away but hasn't closed her ports. I can load the first one and can't load the second one right away. Why can't I load the second one and how long do I have to wait to load the second one? Thanks.
Hi RFmad,
That depends on what ship it is. Each different color ship has different numbers of self loading and different times that you have to wait before you can self load the next one.
That information is in the Gamne Guide chapter 21 about tools. Here is a link to that information:
https://www.slashkey.com/forum/showthread.php?p=6337494#post6337494

[RFMad]

Ok, I understand. I just have to wait the loading time. Thank you!

Hi RFmad,
That depends on what ship it is. Each different color ship has different numbers of self loading and different times that you have to wait before you can self load the next one.
That information is in the Gamne Guide chapter 21 about tools. Here is a link to that information:
https://www.slashkey.com/forum/showthread.php?p=6337494#post6337494

[Ky1960]

I have a friend with all 7 cargo ships. When she clicks on the toolbox then clicks on the seaport manager it will not let her see her ships status saying she doesn't own any ships. All her ships are on her farm 1. Her user ID # is: 1715790660. Any help would be appreciated.

[Taz D]

I have a friend with all 7 cargo ships. When she clicks on the toolbox then clicks on the seaport manager it will not let her see her ships status saying she doesn't own any ships. All her ships are on her farm 1. Her user ID # is: 1715790660. Any help would be appreciated.
Hi KY,
Yes she owns all the ships. When you open the seaport manager it first shows any ships in your port waiting to be loaded under the My Seaport tab. If you do not have any ships waiting to be loaded then you get a message saying that. She may be thinking that is telling her she has no ships. She needs to change to the My Ships tab.

If it is anything beyond that then she needs to post in the forums here so we can work with her directly.

[Ky1960]

I have a friend with all 7 cargo ships. When she clicks on the toolbox then clicks on the seaport manager it will not let her see her ships status saying she doesn't own any ships. All her ships are on her farm 1. Her user ID # is: 1715790660. Any help would be appreciated. So just saying the Cargo Ships are not appearing in the Seaport Manager.

[Taz D]

So just saying the Cargo Ships are not appearing in the Seaport Manager.
Hi KY,
If she is not on the right tab then she won't see them. The My Ships tab has to be Orange.
She dispatched her purple ship this morning at 7:25 AM eastern time so it was working at least at that time. She also sent out her orange ship yesterday morning at 5:24 AM. So it has been working.
The rest of her ships are returned or idle.

[Ky1960]

The problem is when she clicks on the Seaport Manager Port tab on the left side of the Toolbox screen then she clicks the My Ships tab nothing shows up and says You don't have any ships yet. She owns all the ships but None of them show up. To check the status of each ship you have to actually click on each of the individual ships. She even deleted all the ships and repurchased all of them again hoping that would solve the problem. Her USER ID number is: 1715790660

[marymarcel]

The problem is when she clicks on the Seaport Manager Port tab on the left side of the Toolbox screen then she clicks the My Ships tab nothing shows up and says You don't have any ships yet. She owns all the ships but None of them show up. To check the status of each ship you have to actually click on each of the individual ships. She even deleted all the ships and repurchased all of them again hoping that would solve the problem. Her USER ID number is: 1715790660

Hi Ky :)

Taz is not available at this moment.

Is it possible she has hidden her ships under My Ships tab?

Ask her to go to her My Ships tab and then click in the eye showing up to the right of My Ships.

Then if the ships show up, she has to add a check mark for every ship. Click the eye to save or click on the X to close the window.

[Ky1960]

That was her problem. For some reason she had the ships hidden. Thank you very much for your help. Have a blessed day.

[marymarcel]

That was her problem. For some reason she had the ships hidden. Thank you very much for your help. Have a blessed day.

You are very welcome Ky :)

[Pegasus_III]

A new question has arisen... Ship preparation times have increased. I prepare and send one ship per day yet since the last release, prep times have increased dramatically. Any idea what's happening?

[marymarcel]

A new question has arisen... Ship preparation times have increased. I prepare and send one ship per day yet since the last release, prep times have increased dramatically. Any idea what's happening?

Hi Pegasus :)

According to your data you only have 4 ships dispatched in the last 7 days and you are preparing your Brown ship.

It could be that any of them was not registered properly in your data and/or they dropped off the list as 7 days had past for them.

The information about reducing times for ships is in the following link:
https://www.slashkey.com/forum/showthread.php?p=6164118#post6164118

If they were not registered for your data, Im sorry but there is nothing we can do about this.

If you wish you can report this to Support to let them check but they will not be able to reduce your times. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Conjetta]

The problem is when she clicks on the Seaport Manager Port tab on the left side of the Toolbox screen then she clicks the My Ships tab nothing shows up and says You don't have any ships yet. She owns all the ships but None of them show up. To check the status of each ship you have to actually click on each of the individual ships. She even deleted all the ships and repurchased all of them again hoping that would solve the problem. Her USER ID number is: 1715790660

I have a friend who is also having trouble with the ships displayed in her ship manager. Yes, I'm on the My Ships orange tab. Her ID# is 100000120368412. She has all 7 ships on her farm #31, but only 3 are showing in Ship Manager. I've cleared her memecache and nothing changes.

[Taz D]

I have a friend who is also having trouble with the ships displayed in her ship manager. Yes, I'm on the My Ships orange tab. Her ID# is 100000120368412. She has all 7 ships on her farm #31, but only 3 are showing in Ship Manager. I've cleared her memecache and nothing changes.
Hi Conjetta,
Ask her to go to her My Ships tab and then click in the eye showing up to the right of My Ships.

Then if the ships show up, she has to add a check mark for every ship. Click the eye to save or click on the X to close the window.

[Conjetta]

That fixed it. Thanks!

[pjgerman@tx.rr.com]

How do you delete a ship from your list without deleting that person as a friend/neighbot?

[Taz D]

How do you delete a ship from your list without deleting that person as a friend/neighbot?
Hi Pjgerman,
I moved your post to the thread about the cargo ships.
Are you talking about their ship being in your port? If so there isn't any way for you to do that. If you don't want to do their ships but want to do other's ships then you will have to talk to them to get them to remove you from their logbook for their ships.

If you are talking about delelting them from the ports your ship goes to then you will have to wait until you are loading your next ship and during that you can replace them with someone else through the Ships Logbook.

[Tom C]

I am working on loading the pink cargo ship and it is telling me it is 9.6 minutes to load the cargo containers, load the ships every day so i dont know why it is not 5 minutes or less.

[Taz D]

I am working on loading the pink cargo ship and it is telling me it is 9.6 minutes to load the cargo containers, load the ships every day so i dont know why it is not 5 minutes or less.
Hi Tom C,
According to your data you only have 5 ships dispatched. That is why your times are higher. If you dispatched any for the 8th or 7th they are not showing. Yiu can check this yourself by clicking the small question mark in a box for a container while you are loading them. There is nothing we can do to change this.

[Tom C]

Three ships are moving to ports and two are waiting to be unloaded, did not know that made a difference.

[Taz D]

Three ships are moving to ports and two are waiting to be unloaded, did not know that made a difference.
Hi Tom C,
It doesn't matter what ships are out. It is when they are dispatched.If they come back fast enough then it is possible for the same ship to show in that list multiple times. All that it is concerned with is how many ships you have dispatched in the past 7 days. There is a chart in the Game Guide chapter 32 about the ships showing the times for each type ship based on the number of ships you have dispatched in the past 7 days.

[amanda1955]

why has the time you do ships doubled in time, it starts off right time then doubles vey annoying and time wasting, last 2 days have noticed this

[Taz D]

why has the time you do ships doubled in time, it starts off right time then doubles vey annoying and time wasting, last 2 days have noticed this
Hi Amanda,
It happens when your previously dispatched ships number drops, by a ship being removed from the list. Ships are only on that list for 7 days exactly to the second. When that 7 days is up then it is removed from the list so you have one less ship on the list and therefore the time for loading containers on the ship you are preparing goes up. You currently only have 5 ships on your list.

You can check this by clicking on the small question mark in the container you are loading currently. That will show you how many ships are listed and the eastern time they will drop 7 days after the date shown for each.

[amanda1955]

am doing ships every day and this has never happened before 1st one at 4. whatever and going through list it comes up 9 minutes halfway through doing the same ship, not good enough, I do ships in morning before my day starts. I have time limits before have to go out, this has only just started happening with the same ship I am doing the 1st ship now after going through the list till can dispatch, it changed time, it should not change how long, with same ship, very disappointing

[Taz D]

am doing ships every day and this has never happened before 1st one at 4. whatever and going through list it comes up 9 minutes halfway through doing the same ship, not good enough, I do ships in morning before my day starts. I have time limits before have to go out, this has only just started happening with the same ship I am doing the 1st ship now after going through the list till can dispatch, it changed time, it should not change how long, with same ship, very disappointing
Hi Amanda,
I am sorry but that is the rule. Nothing has changed on this as it has always been that way from the beginning of the ships.

According to your data you still only have 5 ships oon the list. The oldest ship you have on the list is from the 17th at 3:47 eastern time. So on Sunday (the 24th) at 3:47 eastern time that ship will drop off the list.

[amanda1955]

so what you are saying in preparing a ship that starts at 4 mins to prepare then halfway through preparation it adds more time till the end of dispatch, how stupid is that it has never happened to me before, time wasting and ships don't do that in real life no wonder so many are giving up on them

[Taz D]

so what you are saying in preparing a ship that starts at 4 mins to prepare then halfway through preparation it adds more time till the end of dispatch, how stupid is that it has never happened to me before, time wasting and ships don't do that in real life no wonder so many are giving up on them
Hi Amanda,
Just because it hasn't happened to you before does not mean that it has changed. The time of preparation depends on how many ships you have dispatched in the last 7 days exactly and it aways has been that way.

[amanda1955]

get it now , ty

[Palmarina]

Your USER ID number is: 1145656868 Build No: 647

Hi, this morning I sent out a green ship. 3 containers prepared and it is waiting to get loaded by the first person.
I have a message that keeps popping up that says my textile rolls container has been prepared. But the ship has been sent out!
I cleared memcache and macromedia files, restarted my laptop but the message keeps popping up.
What should I do now?
Thanks in advance for any help.
I add 2 screen shosts, 1 of the message and 1 of the ship showing it is docked at a neighbour's port.

[marymarcel]

Your USER ID number is: 1145656868 Build No: 647

Hi, this morning I sent out a green ship. 3 containers prepared and it is waiting to get loaded by the first person.
I have a message that keeps popping up that says my textile rolls container has been prepared. But the ship has been sent out!
I cleared memcache and macromedia files, restarted my laptop but the message keeps popping up.
What should I do now?
Thanks in advance for any help.
I add 2 screen shosts, 1 of the message and 1 of the ship showing it is docked at a neighbour's port.

Hi Palmarina :)

This happens when you send the ship but you don't get the pop up saying that container was loaded.
This can happen because you were working your farms or others farms and you just checked the ship to see if the container was completely loaded and then sent the ship.

This happened to me once and I know it is annoyed.

There is nothing you or us can do to solve that. You just need to prepare a new ship and send it. Just be sure you get the pop up for the last container you are preparing. If you do not get it, reload the game and it will show up.

[Palmarina]

ok Marymarcel, I will do that tomorrow morning.
Thank you for your advice.


Hi Palmarina :)

This happens when you send the ship but you don't get the pop up saying that container was loaded.
This can happen because you were working your farms or others farms and you just checked the ship to see if the container was completely loaded and then sent the ship.

This happened to me once and I know it is annoyed.

There is nothing you or us can do to solve that. You just need to prepare a new ship and send it. Just be sure you get the pop up for the last container you are preparing. If you do not get it, reload the game and it will show up.

[marymarcel]

ok Marymarcel, I will do that tomorrow morning.
Thank you for your advice.

You are welcome Palmarina :)

[LisaScobee]

I don't want to be bothered with neighbor's ships. Where and how is my port disabled?

[Taz D]

I don't want to be bothered with neighbor's ships. Where and how is my port disabled?
Hi Lisa,
I moved your post to the thread about the cargo ships. You can disable your port in the preferences. Uncheck the box for "Enable Ships". Please note that also disables your own ships if you are sending any of them out. Be sure to click the green check mark after you change that.
You do have one ship out, so you might want to wait until it returns.

[Vivienne57]

Help......I cannot prepare my ships today and I am also unable to unload ships that have been returned. Thanks

Help......I cannot prepare my ships today and I am also unable to unload ships that have been returned. Thanks

It doesn't matter. I restarted my farm and all is OK now :)

[jmickeydee53]

I have been going to my seaport and finding ships sitting there for 20 hours or more when they weren't showing 12 hours ago when I checked. Also I was notified by one of my neighbors that 2 of her ships were waiting for 2 days. I imagine that is why my ships sit for a long time at their ports. I am using the Slashkey website on my pc. :rolleyes:

[Taz D]

I have been going to my seaport and finding ships sitting there for 20 hours or more when they weren't showing 12 hours ago when I checked. Also I was notified by one of my neighbors that 2 of her ships were waiting for 2 days. I imagine that is why my ships sit for a long time at their ports. I am using the Slashkey website on my pc. :rolleyes:
Hi Jmickeydee,
I moved your post to the thread about the cargo ships. It all depends on when your game updates. When you checked 12 hours ago you farms may not have updated from the servers.
If you wish you may contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[jmickeydee53]

Yes I know the farm has to be refreshed and that is what I do. But thanks anyway.

[VondaK]

Hello. Help please.
The ships function is freezing. Can't do anything. Cleared cache. Reloaded. Refreshed. Still freezing. Unable to do anything.
Thanking you in advance.

[Taz D]

Hello. Help please.
The ships function is freezing. Can't do anything. Cleared cache. Reloaded. Refreshed. Still freezing. Unable to do anything.
Thanking you in advance.
Hi VondaK,
This may be from the optimization they did this afternoon. The facility manager is not opening either. We have already sent this off to the developers to fix.

[MOM GLENDA]

do you have add a person name to a ship before you do anything on the ship . been since we first started ships since i changed a name or added one.just cannot remember how.i be 82 in march mind not working as good.

[Taz D]

do you have add a person name to a ship before you do anything on the ship . been since we first started ships since i changed a name or added one.just cannot remember how.i be 82 in march mind not working as good.
Hi Mom Glenda,
I moved your post to the thread about the ships as this has nothing to do with the Tools.
You can not add or change anything in the logbook until you have started preparing that ship. Once you have a container being prepared then you can set the logbook to reuse itenerary and then replace or add names.

[MOM GLENDA]

ty so much .i never type much because i seem neverr type i right place.sorry played all these years mind not working to remember like i use to. guess i should stop playing ..afraid i miss it to much

[Taz D]

ty so much .i never type much because i seem neverr type i right place.sorry played all these years mind not working to remember like i use to. guess i should stop playing ..afraid i miss it to much
Hi Mom Glenda,
You can find the right threads if you use the instructions in the following link:
https://www.slashkey.com/forum/showthread.php?t=635854

[Brugpuppy]

Have been trying for the past 11 hours to dispatch my ship. Just cannot do it. sorry, but getting annoyed as it puts my ships time line back, and I do not have time to do each container for so many hours. I need to dispatch this ship asap. Not sure where i will be tomorrow morning when I am supposed to start another ship.

[Taz D]

Have been trying for the past 11 hours to dispatch my ship. Just cannot do it. sorry, but getting annoyed as it puts my ships time line back, and I do not have time to do each container for so many hours. I need to dispatch this ship asap. Not sure where i will be tomorrow morning when I am supposed to start another ship.
Hi Brugpuppy,
I am not sure I am understanding. I checked your data for the farm set connected to your forum account and you have 7 previously dispatched ships so should be able to prepare containers in the minimum amount of time.
You currently have 5 ships dispatched and at various ports. According to your data your purple ship was dispatched at 12:27 PM eastern time and is already at the 4th port.
Unless one of the 2 that are close to be finishing come back tomorrow then you will haver to start your orange one. It's minimum time per container is 5.8 minutes.
If this is not the farm set you are talking about and you have another set then you will need to provide the User ID for that set so we can check it.

[Brugpuppy]

I have tried many times today to dispatch my completed purple ship. It just will not go.

[Taz D]

I have tried many times today to dispatch my completed purple ship. It just will not go.
Hi Brugpuppy,
That ship is already dispatched and was done so at 12:27 PM today and is already at the 8th port.

If you are not seeing that first try running the memcache and see if that fixes it.
Also check your computer's date and time and make sure that is correct. If it is not correct then it can show incorrect information as the game depends on the that date and time.

[Brugpuppy]

I have been trying to dispatch my purple ship for the last two days. It will not go. Have no idea why this is. I have run the mem-cache, it did not help at all


Again, ran mem-cache, and this time it worked. Not sure why this was the magic one.

[Taz D]

I have been trying to dispatch my purple ship for the last two days. It will not go. Have no idea why this is. I have run the mem-cache, it did not help at all
Hi Brugpuppy,
I am not sure what is going then. Your purple ship now says it is being prepared where last night it was already dispatched. According to your data it says it went through 12 ports and only had 2 containers prepared.
Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Pumpkin-The-Farmer]

SHIP Itinerary

I am very UNHAPPY and EXTREMELY FRUSTRATED with the ship itinerary. I made the mistake of not choosing my last itinerary when dispatching my last ship. I didn't think it would be a problem because it says at the top of the screen that I can reorder or swap out the ports as needed. BUT it only let me change the 1st 12 ports and will NO LONGER allow me to change any of the other ports. WHY!?!!! I cleared the cache and rebooted, I even changed to a different computer with no luck. So I know it's not me. This frustrates me so much because I FINALLY had an itinerary of all my neighbors that responded to the ships in their port in a fairly timely manner and now that will be totally screwed up if I can't switch the list back to that group. :mad:

WHAT CAN BE DONE ABOUT THIS ISSUE?




Farm Town Link:
https://apps.slashkey.com/farmtown/p...4816&farm_ix=0

[Taz D]

SHIP Itinerary

I am very UNHAPPY and EXTREMELY FRUSTRATED with the ship itinerary. I made the mistake of not choosing my last itinerary when dispatching my last ship. I didn't think it would be a problem because it says at the top of the screen that I can reorder or swap out the ports as needed. BUT it only let me change the 1st 12 ports and will NO LONGER allow me to change any of the other ports. WHY!?!!! I cleared the cache and rebooted, I even changed to a different computer with no luck. So I know it's not me. This frustrates me so much because I FINALLY had an itinerary of all my neighbors that responded to the ships in their port in a fairly timely manner and now that will be totally screwed up if I can't switch the list back to that group. :mad:

WHAT CAN BE DONE ABOUT THIS ISSUE?




Farm Town Link:
https://apps.slashkey.com/farmtown/p...4816&farm_ix=0
Hi Pumpkin,
I moved your post to the Help & Support thread about the cargo ships. You are only allowed to replace 10 ports in your ship while you are preparing the ship. So to replace all of them will take you preparing 3 ships and making sure you click to reuse the previous itinerary when you start preparing the 2nd and 3rd ship.
I don't believe there is a limit on how many you can move within the itinerary, so if any of them are there that you still want you can move them to the position you want.
You can find all the information on the ships in the Game Guide chapter 32 about them:
https://www.slashkey.com/forum/showthread.php?t=626622

[Denise Dianna]

I am almost positive I sent my yellow ship out this morning. It's already ready to unload. Can someone ccheck and verify I really did send it oout this morning?:confused::confused:

[marymarcel]

I am almost positive I sent my yellow ship out this morning. It's already ready to unload. Can someone ccheck and verify I really did send it oout this morning?:confused::confused:

Hi Denise :)

According to your ship data, you sent that ship abut 7:00AM this morning and it returned about 10:00AM. Times are eastern times.

No ports were skipped.

[Denise Dianna]

thanks Mary, I wouldn't have thought it possible.

[marymarcel]

thanks Mary, I wouldn't have thought it possible.

You are welcome Denise!

It was indeed fast but not impossible :)

[godsland93]

I've not had any ships in my port for over a day now. Is anyone else having trouble with this?

[Taz D]

I've not had any ships in my port for over a day now. Is anyone else having trouble with this?
Hi Godsland,
I moved your post to the thread about the ships. It just may be that you are not the port those neighbors ships are up to at the moment. You can try clearing your memcache and check again, but if none are available then there is nothing else that can be done.
You can find the link for the memcache at the bottom of your farms page.

[tmoulder]

How to dispatch a ship with 15 neighbor ports in the logbook? My first ship was dispatched with a lot of "port deleted" at the end and now I am waiting 3 days to claim my products on the last "port deleted" which will never load products into the ship.

[Taz D]

How to dispatch a ship with 15 neighbor ports in the logbook? My first ship was dispatched with a lot of "port deleted" at the end and now I am waiting 3 days to claim my products on the last "port deleted" which will never load products into the ship.
Hi tmoulder,
I moved your post to the thread about ships.
Unfortunately you will have to wait for the ship to return after the 7 days are up. At the level you are in the game you need to have more neighbors to be able to use the ships right, so you can have 30 ports.
You can find all the information on the ships in the Game Guide chapter 32 in the following link:
https://www.slashkey.com/forum/showthread.php?t=626622

[wvmilkman]

I don't know if this is the right thread for this issue, but I occasionally have the same problem when loading one of my ships. I don't know if it's a glitch or what, but sometimes I'll have a ship's screen on, and I'll be loading the containers one by one, but then at some point I'll X out of the screen, and when I do, I'll see the ship that I have 7 or 8 containers already loaded on it saying, "ready to prepare," and I have to start all over again from scratch. It's infuriating! Any idea what causes this? Has it happened to anyone else?

[Taz D]

I don't know if this is the right thread for this issue, but I occasionally have the same problem when loading one of my ships. I don't know if it's a glitch or what, but sometimes I'll have a ship's screen on, and I'll be loading the containers one by one, but then at some point I'll X out of the screen, and when I do, I'll see the ship that I have 7 or 8 containers already loaded on it saying, "ready to prepare," and I have to start all over again from scratch. It's infuriating! Any idea what causes this? Has it happened to anyone else?
Hi Wvmilkman,
I moved your post from the Suggestions section to the Help & Support section thread about the cargo ships. Please do not post problems or questions in that section as it is only for making suggestions to change the game.
First leaving the screen open for the ship can possibly make it not update correctly. Did you try running the memcache (link below your farms) and restart you farms?

[wvmilkman]

Hi Wvmilkman,
I moved your post from the Suggestions section to the Help & Support section thread about the cargo ships. Please do not post problems or questions in that section as it is only for making suggestions to change the game.
First leaving the screen open for the ship can possibly make it not update correctly. Did you try running the memcache (link below your farms) and restart you farms?


Okay sorry about that I had no idea where to post the question so I was just guessing. I'll go look there. Thanks so much.

[wvmilkman]

Sometimes I forget about clearing the memcache. I'll try to remember to do that from now on before I start loading a ship. Thanks.

[SouthWestZippy]

I own all seven cargo ships but only able to physically see the yellow one. I don't have issues on using them, all work great. I just can't physically see six of them on any of my farms. I checked my storage, and they are not in there. Is this normal?

[Taz D]

I own all seven cargo ships but only able to physically see the yellow one. I don't have issues on using them, all work great. I just can't physically see six of them on any of my farms. I checked my storage, and they are not in there. Is this normal?
Hi SouthwestZippy,
If your farms are heavily layered then things like this can disappear. You can repurchase the ships as they are a coin item if you want them on your farms, but as you have already purchased them once you can use them all through the port manager. If you wish you can contact Support for a refund if you want to repurchase them.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[SouthWestZippy]

Hi SouthwestZippy,
If your farms are heavily layered then things like this can disappear. You can repurchase the ships as they are a coin item if you want them on your farms, but as you have already purchased them once you can use them all through the port manager. If you wish you can contact Support for a refund if you want to repurchase them.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366


Thank you very much for your explanation. I don't wish to repurchase the ships not showing. They are all working just fine, and I can live without seeing them. Just got a little worried it was going to snowball into other problems.
Thanks again.

[Brugpuppy]

Many problems with ships today. I did all containers, and when I dispatch the ship, all containers revert back to 5.1 minutes. Redid them, dispatch ship, and they all went back to 5.1 minutes. Tried several times, and gave up. This has been going on all day. I ran mem-cache several times, to no avail. Please help

[Taz D]

Many problems with ships today. I did all containers, and when I dispatch the ship, all containers revert back to 5.1 minutes. Redid them, dispatch ship, and they all went back to 5.1 minutes. Tried several times, and gave up. This has been going on all day. I ran mem-cache several times, to no avail. Please help
Hi Brugpuppy,
Which ship did youy do today? I am not sure what you mean by they all reverted back to 5.1 minutes. If it was the brown ship then the minimum time for those containers is 5.1 minutes.

[Brugpuppy]

I completed 10 containes for one ship, hit dispatch ship, and all the containers jumped back to 5.1 minutes each. This, after I did all 10 containerss. This happened 3 times, and then I figured I have to get housework done and cannot do 10 more containers at 5.1 minutes each. 5 hours later, after a day of shopping, I tried again, and the same thing happened, after conpletting 10 containers, sent my Ship, all containers went back to 5.1 minutes each. Juat gave up. Ran mem cache a few times, it did not help

[Brugpuppy]

It did it again, now. Dispatched the ship, all containers went back. Actually, checked now and they containers are all at 2.7 minutes each.

[Taz D]

I completed 10 containes for one ship, hit dispatch ship, and all the containers jumped back to 5.1 minutes each. This, after I did all 10 containerss. This happened 3 times, and then I figured I have to get housework done and cannot do 10 more containers at 5.1 minutes each. 5 hours later, after a day of shopping, I tried again, and the same thing happened, after conpletting 10 containers, sent my Ship, all containers went back to 5.1 minutes each. Juat gave up. Ran mem cache a few times, it did not help
Hi Brugpuppy,
What ship? Was it the brown one?
That is the ship I see dispatched today at 1:40 PM eastern time today and it has been through 10 ports so is working.
The only thing I can think of that would do that is if your computer date/time was incorrect as the game works using that time.

[Brugpuppy]

The containers, I did them all, dispatched the ship, and all containers reverted back to 5.1 minutes, which means, I had to do each container again, waiting 5.1 minutes each. When done, I dispatched the ship, and all containers went back to 5.1 minutes. This happened 3 times and I gave up, as I cannot sit here for 3 hours trying to get one ship dispatched with all containers done

[Brugpuppy]

Brown ship, still not dispatched, so did it again right now. Dispatch ship, and all containers are now (right now) at 5.1 minutes each. Even though they were worked and dispatched

[Taz D]

The containers, I did them all, dispatched the ship, and all containers reverted back to 5.1 minutes, which means, I had to do each container again, waiting 5.1 minutes each. When done, I dispatched the ship, and all containers went back to 5.1 minutes. This happened 3 times and I gave up, as I cannot sit here for 3 hours trying to get one ship dispatched with all containers done
Hi Brugpuppy,
This is happening because your computer date/time is not correct. I have already told you that ship (Brown) is dispatched and is at least 1/3 of the way through the ports.

[Brugpuppy]

Well, my brown ship is currently still not dispatched. The screen is pink and they are all at 5.1 minutes
sips just all moved to 0.2 minutes
refreshed, and all moved to 4.5 minutes each
there is NO logbook.
okay, just refreshed, and dispatched, all containers are now at 5.1 min. my logbook is gone.

[Brugpuppy]

Now it says my ship is currently docked, and all containers are now at 2.3 minutes each wait time

[Taz D]

Well, my brown ship is currently still not dispatched. The screen is pink and they are all at 5.1 minutes
sips just all moved to 0.2 minutes
refreshed, and all moved to 4.5 minutes each
there is NO logbook.
okay, just refreshed, and dispatched, all containers are now at 5.1 min. my logbook is gone.
Have you checked your computer's date & time to make sure they are correct? That ship has been dispatched since 1:40 eastern time today even if you can't see that it is.


Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Brugpuppy]

I tell you what, I cannot do this. I think I will just give up on ships, it is not worth the aggravation. They are always too slow, and too many issues, and this is the last straw. i am just not going to do ships. It is not worth it. I play for relaxation, and this is far too stressful. I do not need the ships and all the problems that go with them'
thanks for your help, and please do not worry. It has been 12 hours of trying to get the ships going. Have a good evening.

[Taz D]

I tell you what, I cannot do this. I think I will just give up on ships, it is not worth the aggravation. They are always too slow, and too many issues, and this is the last straw. i am just not going to do ships. It is not worth it. I play for relaxation, and this is far too stressful. I do not need the ships and all the problems that go with them'
thanks for your help, and please do not worry. It has been 12 hours of trying to get the ships going. Have a good evening.
Hi Brugpuppy,
There is definately something wrong with that ship as we have checked your farms and see the same thing you are. Please contact Support about this.