[Heddryin]

They may have accidentally ignored/blocked you in-game which would prevent this.

Ask them to verify that you are not in their list of blocked users in Farm Town.

There are several ways to unblock a user.
You need to be logged into your account on Facebook to do this:

Method 1:

• If you have ignored/blocked someone you can click on this link to be taken to your blocked user list:
  https://apps.facebook.com/farmtown/s.../blockedusers/
  
  
• Look for the profile picture of the user you want to unblock.
  
  
• Then click on Unblock User to the right.

Method 2:

• Click on the Account tab at the top of the game screen
  
  
  
• Then click on Blocked Users.
  
  
  A Blocked users profile picture will be showing, no names will show.
  
  
  To unblock a user click on Unblock User to the right of the profile picture you want to unblock.
  

Method 2:

• Click on the message envelope at the top of your game screen
  
  you will see this icon is showing at the top left of the message list.
  
  
• Click on the Undo Ignore icon and it will show you a pop up asking if you want to modify your ignored user list.
  
  
  
• Click on the green check mark and that will also take you to your list of blocked users.
  
  
  
• To unblock a user click on Unblock User to the right of the profile picture you want to unblock.

Once a user has been removed from this list, you will be able to send messages and see each other in the game again.

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