Quote:
Originally Posted by theperfectnina
All the people I know that have received refunds ARE all due to the train 'fix' also they ALL have sent 'tickets' to Support AFTER I have, so how does Support go through their messages?? Shouldn't it be by date, who sent a message first. Someone sent a message regarding the train 'fix' two days ago and already received their refund. Also, several of these people have stated on their walls and in groups that they inundated Support every day until they got their refund, so what you are saying is different from what they experienced.
I am not complaining here in the Forum - I am asking what am I do do seeing Support are ignoring all my messages?
You have stated for me to not put anything here on the forum, well then where as Support isn't helping and you are telling me to not come to the forum with this issue.
What am I suppose to do? If you read what I wrote the first time I sent Support a message regarding this was nearly a month ago, yet you are telling me to wait 2 weeks??
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What I am telling you is Support does not read the forums. The forums are for helping with game problems, getting information on the new releases, discussions on aspects of the games and to make suggestions for improving the game. There isn't anything that can be done for your apparent problem with Support from the forums. It is up to them to make the decision whether you get a refund or not for anything. There is nothing anyone here with the forums can do about it.