Quote:
Originally Posted by Ky1960
Okay my friend having the Turbo 40 x 40 issue has larger issues now. He went to hire my girlfriend to fish today. She wasn't able to use his 36x36 or any boat of his. He says he had placed all of his boats on his farm 11 and then he was going to put them back in his storage but his boats all disappeared as if he has no boats now. He tried to get on the forum but couldn't remember his password and asked me to write to you of his problem. His ID number is 1095830358. His email is [mod edit: email removed]
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Hi Ky1960,
I have removed the email address from your post. This is a public forum so any one can read it and it's not a good idea to post them.
Please ask them to contact the support team about their missing boats.
Ask them to scroll down right past the game screen and the yellow box beneath it and look for the word Support in blue text. If they click on that they will be able fill out the form and to send a ticket.
Or you can pass on this information:
To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.
For their forum issue as long as they still have access to that email address then when they attempt to log into the forum and the log in is incorrect they should be seeing a message with a link in it to help them. They need to click on that link to be sent their log n information. Here's some picture help for that. If that doesn't work for their forum log in issue either then please ask them to add that issue to their ticket as well or send a separate ticket in for that as well: