New Release -- December 22nd, 2012

[cindymartindale1955]

Raul, I'm sorry to post this here in this forum but I have emailed Slashkey four times in an attempt to resolve an issue. I have approximately 17 facilities that have disappeared from my farms for a total of $316 Farm Cash and 5,440,000 coins. Is there anything you can do to help me out? Pass the info along to other developers? Restore my farm to a previous date of January 4, 2013 when all my facilities were there and working properly? I have gotten no response from Slashkey whatsoever that they have even received my emails. Even an automated response, we are in receipt of your email, etc., would be better than nothing at all. Please help!

Thanks,
CM

[Taz D]

Originally Posted by cindymartindale1955

Raul, I'm sorry to post this here in this forum but I have emailed Slashkey four times in an attempt to resolve an issue. I have approximately 17 facilities that have disappeared from my farms for a total of $316 Farm Cash and 5,440,000 coins. Is there anything you can do to help me out? Pass the info along to other developers? Restore my farm to a previous date of January 4, 2013 when all my facilities were there and working properly? I have gotten no response from Slashkey whatsoever that they have even received my emails. Even an automated response, we are in receipt of your email, etc., would be better than nothing at all. Please help!

Thanks,
CM

If you have not gotten the automated response with your ticket numbers, then look in your spam folder to see if the emails have gone there. It can take anywhere from a few hours up to a couple weeks for them to respond depending on how many other tickets are ahead of yours.
Unfortunately they do not restore items to your farm, but instead give a refund if they decide it is warranted.
By the way your link to your farm is incorrect.

[sbrown44105]

Hi!

I'm having a terrible time collecting bonuses. Many many times the bonus resets in the middle of a huge job and I end up collecting 8,000$ for 2 million worth of work. Please fix. thanks

[Taz D]

Originally Posted by sbrown44105

Hi!

I'm having a terrible time collecting bonuses. Many many times the bonus resets in the middle of a huge job and I end up collecting 8,000$ for 2 million worth of work. Please fix. thanks

It should not reset as long as you stay on one farm and complete all jobs on that farm, click the save, collect your bonus then change to the next farm and repeat.